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  • Sportsbook Host - Sports & Social Washington  

    - District of Columbia
    Key Responsibilities: * Host Duties: * Answer phones, take messages,... Read More
    Key Responsibilities: * Host Duties: * Answer phones, take messages, and assist with reservations. * Greet guests in a friendly and upbeat manner, ensuring a positive and lasting experience. * Maintain an accurate waitlist when necessary, seating guests efficiently. * Coordinate seating arrangements to optimize guest flow and service. * Assist with bussing tables when needed to expedite seating for waiting guests. * Communicate effectively with guests and management, addressing any concerns promptly. * Ensure that the entrance and exit areas are organized and inviting. * Sportsbook Writer Duties: * Accurately process cash transactions. * Receive and process sport or parlay tickets from customers and pay winning tickets and vouchers. * Maintain and balance a till for issuing and redeeming tickets and vouchers. * Ensure the sportsbook window is neat, stocked, and ready for the next shift. * Adhere to all District of Columbia Office of Lottery and Gaming procedures. * Remain alert to unusual betting patterns and report such activities to the Sportsbook Supervisor. * Promote superior guest service by providing a positive and efficient sportsbook experience. Qualifications: * At least one year of experience in customer service, hosting, or a similar role. * Must be fluent in English; additional languages are preferred. * Ability to communicate effectively with guests, team members, and management. * Strong attention to detail and ability to multitask in a fast-paced environment. * Basic math skills for processing transactions and understanding betting information. * Must be able to work flexible shifts, including nights, weekends, and holidays. * Must be able to obtain and maintain a valid license as required by the District of Columbia Office of Lottery and Gaming. Core Service Standards: * CLEAN: Maintain a clean and immaculate venue and personal appearance. * SAFE: Create a safe and comfortable environment for all guests. * FAST: Provide fast, efficient service with accuracy, anticipating guests' needs. * FRIENDLY: Greet each guest with a friendly welcome, maintaining eye contact and a smile. * FUN: Collaborate with the team to create a fun and energetic atmosphere for both guests and staff. Physical Requirements: * Ability to stand for long periods and perform tasks that involve bending, stooping, and reaching. * Ability to lift and carry up to 50 pounds. * Ability to work in a high-energy environment, exposed to bright lights, loud noises, and alcohol. Additional Skills & Abilities: * Ability to remain focused and deliver outstanding customer service under pressure. * Strong organizational skills and a proactive approach to problem-solving. * Capability to handle sensitive information and financial transactions with accuracy. Read Less
  • Server - Sports & Social Washington  

    - District of Columbia
    Server Responsibilities include, but are not limited to: * Greet all... Read More
    Server Responsibilities include, but are not limited to: * Greet all guests and take beverage and food orders in a prompt and professional manner. * Serve cocktails and/or menu items to bar guests; up-sell when taking orders. * Must be willing and able to show that you are energetic, outgoing, fun person while maintaining professionalism at all times. Must be willing to provide outstanding and professional service with a smile to ensure guest satisfaction. * Must be able to communicate effectively and clearly with co-workers and kitchen staff both verbally and utilizing the point of sales system. * Communicate with guests clearly, patiently and with good humor. * Must be well-versed in all concept products and menu items in order to guide the guest experience and sell food and beverage items. * Consistently checks guests' identification to ensure they meet the minimum age requirements for consumption of alcohol beverages. * Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guests should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests. * Must be able to complete all side work assigned. * Accurately account for all sales and payments from the guest. * Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. * Promote teamwork and quality service through daily communication and coordination with other departments. * Coordinate with bartenders and kitchen for ordering and receipt of food and beverages. Server Qualifications * At least 1 year of serving in a fast paced food and beverage venue, preferrably nightclub environment. * Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred. * Must meet state legal age requirements. * Must speak fluent English, other languages preferred. * Must be courteous, pleasant, and good natured. * Communication skills are utilized a significant amount of time when interacting with guests, bartender, wait staff, cooks, and supervisors. * Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. * Reading and writing abilities are utilized often when taking orders, completing paperwork, etc. * Basic math skills are frequently used when handling cash and credit. * May be required to work nights, weekends, and/or holidays. The Server position requires the ability to perform the following: * Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc.). * Must be able to efficiently and safely stand and move about the entire facility during each shift. * Bending, stooping, kneeling, lifting. This is a tipped position. The hourly rate is $10.00 per hour plus tips. Read Less

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