The bilingual account manager will serve as the primary point of contact for healthcare professionals and IT departments purchasing enterprise workstations and radiology monitors. The role combines consultative sales and account management; you’ll respond to inbound inquiries, provide written quotes, advise customers on the appropriate workstation-monitor combinations, manage sales opportunities in the CRM pipeline, and work with the marketing and fulfillment teams to ensure a high-quality customer experience. You must be fluent in English and Spanish (French is a plus) and comfortable working during U.S. Central Time business hours.
Key Responsibilities
Client Communication & Relationship Building – Serve as the lead point of contact for customer accounts and develop long-term relationships. Engage inbound leads and proactively follow up with warm prospects to secure sales opportunities. Help clients through email, phone, video demos, and in-person meetings.Consultative Sales & Quoting – Provide detailed quotes and technical information about enterprise workstations and medical displays. Draw on product knowledge to advise radiologists and IT professionals on configurations that meet imaging requirements. Conduct product demonstrations and clearly communicate pricing and availability.Account Strategy & Retention – Act as a trusted advisor to key accounts, ensuring timely and successful delivery of solutions that meet customer objectives. Identify cross-sell and up-sell opportunities by aligning company solutions with customer needs, and develop account strategies to retain and expand business.CRM & Pipeline Management – Maintain accurate records of leads, quotations, orders, and communications in the CRM system. Forecast and track key account metrics, update the pipeline regularly, and prepare account status reports. Ensure follow-ups with customers and management occur on a timely basis.Problem Solving & Customer Support – Resolve client issues quickly by coordinating with internal teams (logistics, technical support, and marketing). Gather customer feedback to inform product development and marketing strategies. Ensure that shipping schedules and return logistics are communicated clearly.Cross-Functional Collaboration – Work closely with the digital marketing department to nurture leads, update email lists, and contribute campaign ideas. Coordinate with operations to ensure accurate order fulfillment and with finance to negotiate payment terms. Coach less-experienced staff on customer service best practices.Required Qualifications & Skills
Education – Bachelor’s degree in business, marketing, information technology, or a related field.Experience – 3+ years of account management or B2B sales experience with a proven ability to manage multiple accounts and meet sales targets. Demonstrated ability to communicate, present, and influence stakeholders at all levels of an organization.Language – Fluent in English and Spanish; ability to converse professionally in both languages. Proficiency in French is highly desirable.Technical Knowledge – Strong understanding of enterprise computer hardware (workstations, GPUs, servers) and radiology monitors; able to translate technical specifications into customer benefits.CRM & Productivity Tools – Experienced with CRM software (Salesforce, HubSpot, or similar) and Google Workspace/Excel. Comfortable generating reports and analyzing pipeline data.Communication & Problem-Solving – Excellent listening, negotiation, and presentation skills, with the ability to handle customer complaints and negotiate contracts; strong organizational skills and attention to detail.Time Management – Able to prioritize tasks and work independently while handling multiple clients. Must be available during U.S. Central Time business hours.Preferred Qualifications
Prior experience in selling IT equipment or medical imaging products.Familiarity with shipping and e-commerce fulfillment processes.Proficiency in Spanish and experience working in a multilingual environment.Experience collaborating with digital marketing teams and understanding basic marketing automation.Compensation & Benefits
The role offers a competitive base salary with performance-based incentives. According to industry averages, account managers in the U.S. earn an average base salary with additional incentives; compensation will be commensurate with your experience and expertise. Benefits typically include health insurance, and retirement consists of 2 weeks of paid time off or a cash equivalent. per year.
This position is ideal for a highly organized, bilingual professional with strong product knowledge who enjoys helping healthcare clients select the right technology.
Company DescriptionHouston‐based e‐commerce operation focused on enterprise IT equipment (high‐performance workstations, servers, etc.) and radiology‐grade medical display monitors for healthcare providers. The organization operates online and by phone, offers customised quotes and financing options, and ships equipment nationwide. Merce technology company that ships products worldwide.Company DescriptionHouston‐based e‐commerce operation focused on enterprise IT equipment (high‐performance workstations, servers, etc.) and radiology‐grade medical display monitors for healthcare providers. The organization operates online and by phone, offers customised quotes and financing options, and ships equipment nationwide. Merce technology company that ships products worldwide. Read LessThis is an on-site, full-time position
Monitors.com is an e-commerce company specializing in technology products. Our website is hosted on Shopify Plus, and our team works with custom apps and several third-party tools that support our online store operations
We are looking for a creative, detail-oriented Web Graphic Designer who understands modern website design, e-commerce visuals, product presentation, and digital advertising design.
Position Overview
The Web Graphic Designer will be responsible for redesigning and improving existing website pages, graphics, product visuals, banners, landing pages, and other digital assets across Monitors.com. This role will be heavily involved in improving the visual appearance, usability, and conversion performance of our Shopify Plus website.
The ideal candidate should have strong experience with Figma, Photoshop, website graphics, web color systems, digital ad creatives, and motion elements. Familiarity with Shopify, product pages, collections, and e-commerce workflows is a major plus.
Key Responsibilities
Redesign existing website elements, sections, graphics, banners, icons, and page layouts.Create new website pages, landing pages, promotional pages, and product-focused layouts.Design high-quality web graphics optimized for e-commerce and conversion.Work on product listing visuals, product page layouts, and product description presentation.Assist with product listing and product description management, formatting, updates, and testing.Create digital advertising graphics for campaigns, promotions, social media, email, and retargeting.Design motion elements, simple animations, GIFs, or interactive visual concepts when needed.Maintain consistent visual branding across the website and marketing channels.Collaborate with developers, marketing, product, and management teams to implement design changes.Use Figma to create wireframes, mockups, prototypes, and design systems.Use Photoshop and other creative tools to edit, enhance, and prepare product and marketing visuals.Test different visual layouts, graphics, and product presentation styles to improve engagement and conversions.Ensure website graphics are optimized for desktop and mobile experiences.Support ongoing website redesign initiatives and continuous UX/UI improvements.Required Skills & Experience
Strong experience in web graphic design and e-commerce visual design.Proficiency with Figma and Adobe Photoshop.Good understanding of website layout, spacing, typography, visual hierarchy, and color usage.Experience designing banners, landing pages, product page graphics, promotional graphics, and digital ads.Understanding of responsive design for desktop and mobile.Ability to create clean, modern, conversion-focused designs.Strong attention to detail and ability to follow brand guidelines.Ability to organize design files and communicate clearly with developers and team members.Experience working with product images, product descriptions, and product listing content.Ability to manage multiple design tasks and meet deadlines.Preferred Qualifications
Experience with Shopify or Shopify Plus.Familiarity with Shopify product pages, collection pages, theme sections, and e-commerce merchandising.Basic understanding of HTML, CSS, Shopify Liquid, or front-end design limitations.Experience designing for technology, electronics, medical, or professional product categories.Experience creating motion graphics, GIFs, short ad animations, or web-based motion elements.Experience with A/B testing, conversion rate optimization, or UX testing.Familiarity with digital advertising platforms and ad creative requirements.Experience working with developers through tools such as GitHub, task boards, or project management systems.Ideal Candidate
The ideal candidate is both creative and practical. They understand that e-commerce design is not only about making pages look good, but also about helping customers understand products, compare options, and make purchasing decisions.
They should be comfortable redesigning existing website elements, improving product listings, creating new visual assets, and helping us continuously improve the customer experience on our Shopify Plus website.
What You’ll Work On
Homepage and collection page redesigns.Product page visual improvements.Product description formatting and layout testing.New landing pages for product categories and campaigns.Website banners, promotional graphics, and digital ad assets.Motion graphics and small animated web elements.Visual improvements for conversion rate optimization.Design support for ongoing Shopify Plus website enhancements.Application Requirements
Applicants should submit:
ResumePortfolio of web design, e-commerce, or digital advertising workExamples of Figma or Photoshop projectsExamples of product page, landing page, banner, or digital ad designsShopify or e-commerce examples, if availableJob Summary Version
Monitors.com is seeking a talented Web Graphic Designer / E-Commerce Visual Designer to help redesign and improve our Shopify Plus website. This person will create website graphics, landing pages, product visuals, digital ads, and motion elements while also supporting product listing and product description management. Strong skills in Figma, Photoshop, web color, digital advertising design, and e-commerce design are required. Shopify experience is a major plus.
Note: This is a full-time, on-site position.
Company DescriptionHouston‐based e‐commerce operation focused on enterprise IT equipment (high‐performance workstations, servers, etc.) and radiology‐grade medical display monitors for healthcare providers. The organization operates online and by phone, offers customised quotes and financing options, and ships equipment nationwide. Merce technology company that ships products worldwide.Company DescriptionHouston‐based e‐commerce operation focused on enterprise IT equipment (high‐performance workstations, servers, etc.) and radiology‐grade medical display monitors for healthcare providers. The organization operates online and by phone, offers customised quotes and financing options, and ships equipment nationwide. Merce technology company that ships products worldwide. Read Less
