Provide for the growth and profit of Lift Power, Inc. by contacting existing and potential customers to promote sales of Dock & Door equipment. Develop sales for specified products within the assigned territory. Handle customer concerns and complaints.
Primary Duties and Responsibilities:Call on potential customers to develop new business for Dock & DoorRespond to all inquiries from users, contractors, and suppliersFollow up leads and submit quotes & bids in a timely mannerVisit contractor's jobsites and meet with job superintendents and project managers This includes attending the weekly subcontractor meetings (while you can attend either in person or virtually, we would expect most to be in person)The job superintendents have an important voice in how we performed which affect who gets the next jobQuote your own jobs To contractors and end usersThis will require training both from Department Manager as well as attending factory sales schoolsOrganize proposal data for review with D&D support staffAccept new duties and responsibilities when they are assigned.Input and maintain all new opportunities, quotes, and activity in CRMMaintain a high degree of communication about customer proposals with the sales support staffMaintain positive communication with company managers.Present a professional image in personal appearance and dressConduct all business relationships in accordance with Lift Power's policies and procedures Read LessProvide for the growth and profit of Lift Power, Inc. by contacting existing and potential customers to promote sales of Dock & Door equipment. Develop sales for specified products within the assigned territory. Handle customer concerns and complaints.
Primary Duties and Responsibilities:Call on potential customers to develop new business for Dock & DoorRespond to all inquiries from users, contractors, and suppliersFollow up leads and submit quotes & bids in a timely mannerVisit contractor's jobsites and meet with job superintendents and project managers This includes attending the weekly subcontractor meetings (while you can attend either in person or virtually, we would expect most to be in person)The job superintendents have an important voice in how we performed which affect who gets the next jobQuote your own jobs To contractors and end usersThis will require training both from Department Manager as well as attending factory sales schoolsOrganize proposal data for review with D&D support staffAccept new duties and responsibilities when they are assigned.Input and maintain all new opportunities, quotes, and activity in CRMMaintain a high degree of communication about customer proposals with the sales support staffMaintain positive communication with company managers.Present a professional image in personal appearance and dressConduct all business relationships in accordance with Lift Power's policies and procedures Read LessProvide for the growth and profit of Lift Power, Inc. by contacting existing and potential customers to promote sales of Dock & Door equipment. Develop sales for specified products within the assigned territory. Handle customer concerns and complaints.
Primary Duties and Responsibilities:Call on potential customers to develop new business for Dock & DoorRespond to all inquiries from users, contractors, and suppliersFollow up leads and submit quotes & bids in a timely mannerVisit contractor's jobsites and meet with job superintendents and project managers This includes attending the weekly subcontractor meetings (while you can attend either in person or virtually, we would expect most to be in person)The job superintendents have an important voice in how we performed which affect who gets the next jobQuote your own jobs To contractors and end usersThis will require training both from Department Manager as well as attending factory sales schoolsOrganize proposal data for review with D&D support staffAccept new duties and responsibilities when they are assigned.Input and maintain all new opportunities, quotes, and activity in CRMMaintain a high degree of communication about customer proposals with the sales support staffMaintain positive communication with company managers.Present a professional image in personal appearance and dressConduct all business relationships in accordance with Lift Power's policies and procedures Read LessJob Summary:
With a focus on customer satisfaction by exceeding expectations, manage the workflow and productivity of road work. Consistently look for operational and process improvements. Communicate in a timely manner with customers and technicians. Ensure that repairs are quoted, completed, and followed up on in a timely manner. Fully utilize the dispatch software system. Retain the ability to work on multiple primary duties at any given time.
Primary Duties and Responsibilities:Receive and process all incoming customer calls for serviceOpen work orders upon receipt of each callDispatch road jobs efficientlyMaintain Crown E-Order Board and update service channel regularly as neededUtilize the SoftBase dispatch system to its full capacityReview all work order header information for accuracyAssist technicians as neededPrint PM due reports, schedule PMs, and update PM moduleCoordinate all field campaign completionManage all Lift Power vehicle PMsCoordinate service with third party vendorsAssist in shop job coordinationOpen and process POs and receipts for sublet, van maintenance, and shop suppliesAssist Senior Billing Coordinator with various tasksProcess service billingAssist with Fleestats billingComplete various tasks as assignedEducation and Experience Requirements:
Strong Microsoft Office skillsSkills Required:
Strong written and verbal communications skillsStrong data entry abilitiesCustomer service experience with multiple phone lines/ incoming callsOrganized and detail orientedStrong decision-making skillsAbility to work on multiple tasks at one timeAdministrative abilities (typing, filing, etc)Strong Microsoft Office skillsAbility to work well in a team environment; works well with others to serve external and internal customersSafety orientedDispatch experience preferred Read LessLearn and develop an understanding of customer satisfaction by performing repair and maintenance work on mechanical and electrical equipment that meets or exceeds customers' expectations. Maximize customer satisfaction by transporting Floor Care Equipment while abiding by all OSHA and DOT regulations. Responding to customer demands in a safe, timely and professional manner while making safety the top priority. Respond to supervisor in a timely, polite, and professional manner, and conduct work with an efficiency that will contribute to the reputation, growth, and profit of Lift Power Inc. This is a developmental position with the expectation that the candidate will be able to work quickly and efficiently on their own within a year time frame with little assistance from experienced technicians.
Primary Duties and Responsibilities:Observe all safety proceduresCommunicate with the Floor Care Service department to clarify job assignments when necessaryAnalyze and diagnose customer equipment problems and breakdowns as scheduled by the Floor Care service supervisor and with guidance from the shop techniciansConfirm the correct service and repair actions to resolve equipment performance problems Communicate needs for additional repairs to the Floor Care Service ManagerMakes appropriate equipment repairs or modifications with guidance from the Floor Care Service Supervisor and shop technicians to solve operating and performance problems as dictated by the analysis of the customer's equipmentCommunicate with Floor Care Service Department regarding part requirements or unexpected service delaysFollow all scheduled maintenance procedures and policies as dictated by the companyAccurately and neatly document each service repair and provide the necessary paperworkProperly dispose of hazardous waste as directed by the shop service supervisor and shop technicians.Maintain the shop work area in a clean, safe, and hazard-free conditionProvide well-maintained personal tools required to effectively perform equipment service duties Read LessThe Parts Associate II is responsible for sales and service duties of the Parts department. This position assists technicians and customers with forklift parts information, quotes, and orders. This position works closely with Lift Power technicians and customers.
Primary Duties and ResponsibilitiesPerform warehouse duties including shipping, receiving, stocking, loading and unloading trucksHandle technician calls, walk up inquiries, email requests and inquiriesFollow safety and warehouse policies and protocolsProvide sales and service to customers and technicians by handling phone calls, emails and walk in inquires and requestsProvide quotes and place parts orders for customers and techniciansAssist technicians and customers by locating and pulling parts and resolving other inquiries or requestsDeliver products to customer sites, as neededCheck in cores and initiate returns to the correct vendorLocate service manuals for technicians and customersAssist with annual inventory, stock orders, and consignment inventoryCheck in received parts and ship requested parts to the appropriate locationProcess Vendor Invoicing and posting any Freight to workorders associatedMaintain Doc center when neededView back-order file and order as neededInvoice orders signed off on and deliveredMaintain WIPGenerate manufactures returns for all parts not neededEducation and Experience Requirements:High School Diploma, or equivalentMicrosoft Office applications experience preferredMechanical ability preferredForklift experience preferredSkills Required:Customer Service – ability to provide a high level of service to customers, building relationships, and acting as an internal company advocateTeam Orientation & Interpersonal – ability to develop and maintain collaborative relationships with all levels within, and external to, the organizationCommunication – ability to effectively express self verbally and in writing with co-workers, customers, vendors, and managersOrganization & Time Management – ability to work independently with minimal supervision in planning and organizing schedule to complete actions within established deadlines; ability to handle multiple priorities with strong attention to detailSystems & Software – proficient knowledge of Microsoft Office software applications Read LessJob Summary:
Learn and develop an understanding of customer satisfaction by performing repair and maintenance work on mechanical and electrical equipment that meets or exceeds customers' expectations. Maximize customer satisfaction by transporting Floor Care Equipment while abiding by all OSHA and DOT regulations. Responding to customer demands in a safe, timely and professional manner while making safety the top priority. Respond to supervisor in a timely, polite, and professional manner, and conduct work with an efficiency that will contribute to the reputation, growth, and profit of Lift Power Inc. This is a developmental position with the expectation that the candidate will be able to work quickly and efficiently on their own within a year time frame with little assistance from experienced technicians.
Primary Duties and Responsibilities:
· Observe all safety procedures
· Communicate with the Floor Care Service department to clarify job assignments when necessary
· Analyze and diagnose customer equipment problems and breakdowns as scheduled by the Floor Care service supervisor and with guidance from the shop technicians
· Confirm the correct service and repair actions to resolve equipment performance problems
o Communicate needs for additional repairs to the Floor Care Service Manager
· Makes appropriate equipment repairs or modifications with guidance from the Floor Care Service Supervisor and shop technicians to solve operating and performance problems as dictated by the analysis of the customer's equipment
· Communicate with Floor Care Service Department regarding part requirements or unexpected service delays
· Follow all scheduled maintenance procedures and policies as dictated by the company
· Accurately and neatly document each service repair and provide the necessary paperwork
· Properly dispose of hazardous waste as directed by the shop service supervisor and shop technicians.
· Maintain the shop work area in a clean, safe, and hazard-free condition
· Provide well-maintained personal tools required to effectively perform equipment service duties
· Attend service and training meetings and seminars as provided by the company to grow and maintain servicing skills
· Train and develop a clear understanding and progress within 1 year to be able to diagnose and repair equipment with little or no guidance from shop technicians
· Load, Transport and unload Floor care equipment
· Document the condition of equipment before and after use
· Assist in product demonstrations and train customers on proper equipment use
· Complete all Transport Documents
· Accept other duties and responsibilities as assigned by management
Read LessMaximize customer satisfaction by assisting Lead Technician in performing repair, maintenance work, and installation of various equipment primarily dock doors and levelers. Conduct themselves in a polite and professional manner and conduct work with an excellence and efficiency that will contribute to the reputation, growth and profit of Lift Power, Inc.
Primary Duties and Responsibilities:
Assist Lead Technician in analyzing customer equipment and perform service, maintenance, and installation tasks as necessaryCommunicate any issues with Lead Technician while on jobsite. Assist Lead Technician in efficiently performing scheduled maintenance Follow all scheduled maintenance procedures and policies as dictated by the companyAccurately and neatly complete and submit time cards daily in a timely fashionFollow all safety procedures of both Lift Power and the customer when working on a job siteUse appropriate PPEDispose of waste properlyLeave jobsites in orderly conditionFollow current company policies.Other Duties:
Attend all training meetings and seminars provided by the companyAccept other duties and responsibilities as assigned by managementRequirementsNo prior dock and door experience neededMechanical skills and some knowledge of hydraulics, electrical, and welding preferredAbility to perform strenuous and heavy workCan exert force up to 100 lbs and frequently handle loads up to 50 lbsCan perform continuously with full body motion for climbing, reaching, pushing, lifting, etc.Have and maintain a valid driver's license and be insurable by Lift Power's insurance company's standardsValid CDL license required40+ hours/week Read LessPerform repair and maintenance work on mechanical and electrical equipment. Analyze and recommend solutions for customer equipment problems and breakdowns. Communicate with customers in a timely and professional manner and conduct all work with efficiency to contribute to the reputation, growth, and profit of Lift Power Inc. Retain the ability to work on multiple primary duties at any given time.
Serves existing and new accounts by diagnosing, servicing and repairing forklift trucksConducting tests and resolving problemsEstablishes service by studying system requirements, ordering and gathering components and parts and completing installationsMaintains rapport with customers by examining complaints, identifying solutions and suggesting improved methods and techniquesKeeps personal and company equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventative maintenance and calling in repairsDocuments service and installation actions by completing forms, reports and logsRequirementsKnowledge of internal combustion engines (Gas, LPG and Diesel)Basic understanding of electricity and hydraulicsEquipment MaintenanceAnalyzing informationRequires a valid driver's licenseMust have a clear motor vehicle reportAbility to work independently and as a teamQuality FocusResults DrivenStrong written and verbal communication skillsExcellent Customer Relations skillsMust acquire own tools Read LessPerform repair and maintenance work on mechanical and electrical equipment. Analyze and recommend solutions for customer equipment problems and breakdowns. Communicate with customers in a timely and professional manner and conduct all work with efficiency to contribute to the reputation, growth, and profit of Lift Power Inc. Retain the ability to work on multiple primary duties at any given time.
Serves existing and new accounts by diagnosing, servicing and repairing forklift trucksConducting tests and resolving problemsEstablishes service by studying system requirements, ordering and gathering components and parts and completing installationsMaintains rapport with customers by examining complaints, identifying solutions and suggesting improved methods and techniquesKeeps personal and company equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventative maintenance and calling in repairsDocuments service and installation actions by completing forms, reports and logsRequirementsKnowledge of internal combustion engines (Gas, LPG and Diesel)Basic understanding of electricity and hydraulicsEquipment MaintenanceAnalyzing informationRequires a valid driver's licenseMust have a clear motor vehicle reportAbility to work independently and as a teamQuality FocusResults DrivenStrong written and verbal communication skillsExcellent Customer Relations skillsMust acquire own tools Read Less