In-Home Mobility Sales Consultant - Baltimore, MD
Are you an experienced B2C (Business to Consumer) Sales Professional with an empathetic communication style and demonstrated success selling in-home equipment, durable medical equipment (DME), or home improvements?
Lifeway Mobility is a nationwide leader in home mobility products and solutions, and we are seeking a dynamic and experienced in-home Sales Consultant to join our growing team.
In this role, you'll help families with mobility and accessibility challenges, to ensure they live safer, more independent lives at home. As a Sales Consultant, you'll be the key point of contact for customers, guiding them through life-changing solutions while providing exceptional customer service.
Your success will be achieved by your ability to build trust, assess and understand customer needs, deliver solutions that meet mobility requirements, and provide an exceptional customer experience that earns our 5-star ratings.
Blueprint for Success:
• In-Home Customer Consultations: Meet with 2-3 prospective customers and their families each day, to assess home accessibility and the in-home mobility needs of the client.
• Provide Solutions: Present and demonstrate home accessibility products such as handicap ramps, chair lifts, stair lifts, grab bars and in-home renovations that will improve safety and mobility for clients.
• Create Proposals: Measure, assess, and prepare accurate estimates and proposals for customers based on their needs.
• Collaboration: Work closely with the operations team to ensure clear communication, and customer satisfaction from the sale through installation.
• Manage Sales Process: Handle customer questions, manage objections, and offer solutions including financing and rental options.
• Build Leads: Generate 20% of your own leads through customer referrals, repeat business, and community outreach.
• Customer Experience: Aim to exceed customer expectations, ensuring satisfaction and fostering long-term relationships.
Qualifications & Skills:
• Previous experience in business-to-consumer sales (B2C), preferably in-home sales or residential equipment sales.
• Excellent communication skills with the ability to listen and respond effectively to customer needs; perform needs assessment and suggest customized solutions.
• Attention to detail and solid organizational skills; must be comfortable working with company software including uploading photos, taking measurements, and updating customer records.
• Must have a valid driver's license and be willing to travel throughout designated territory. A company car is provided.
Company Culture and Values:
Lifeway Mobility is a community driven by our Core Values of Putting People First, Being Accountable, and Doing Well While Doing Good. These principles guide everything we do, from the products we offer to the way we interact with our customers and each other.
We care about our employees' well-being. Join our team and enjoy a comprehensive benefits package that includes medical, dental, vision, 401k, employer paid life insurance and LTD, and some voluntary benefits too. We set you up for success at the start- with our Academy, which includes virtual and in-person training, ongoing support, and the opportunity to grow, either in your role, or into a new role. Plus, you'll have the opportunity to relax and recharge with 7 paid holidays and three weeks of PTO.
Compensation
Sales Consultants earn a base salary of 60K, and uncapped monthly commission on sales. First year earnings for passionate performers is $85K- $90K.
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