The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals.
Job Duties and Responsibilities
Operates as first point of contact for members and guestsReceives and facilitates incoming phone calls from members and guestsMaintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policiesExemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiencesAssists members with transactions and general account changesPosition Requirements
Minimum of 6 months service/reception experienceComplete Concierge Certification upon hireMust work a minimum of 15 hours per weekCommitment to serve othersEffective communication skillsPassion for living a healthy way of lifeAbility to multi-task and deliver high quality customer service in a fast-paced environmentMust have good verbal communicationMust be able to stand for 4 hours at a timePreferred Requirements
HS graduate or equivalent preferredPayThis is an hourly position with wages starting at $16.50 and pays up to $19.50, based on experience and qualifications.
BenefitsAll team members receive the following benefits while working for Life Time:
A fully subsidized membershipDiscounts on Life Time products and services401(k) retirement savings plan with company discretionary match (21 years of age and older)Training and professional developmentPaid sick leave where required by lawFull-time Team Members are eligible for additional benefits, including:
Medical, dental, vision, and prescription drug coverageShort term and long term disability insuranceLife insurancePre-tax flexible spending and dependent care plansParental leave and adoption assistancePaid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leaveDeferred compensation plan, if the team member meets the required income thresholdLife Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Read LessThe Membership Concierge III delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time to prospective members, assist with the buying experience and directly contribute to the achievement of club acquisition and retention goals. This position serves as a leader on The Concierge Team, sharing expertise and modeling behaviors which drive a culture of service. Enjoy a fun and healthy work environment while building value-based relationships which increases brand loyalty and supports members in achieving their healthy way of life goals.
Job Duties and Responsibilities
Facilitate check-in process for members and guests entering clubMonitors, handles, and delegates incoming phone calls from members and guestsMaintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policiesProactively builds relationships with members and guests, regularly creating over the top service experiencesAssists members with account maintenance, processing member needs, changes and transactions including program, service, and product paymentsFunctions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the memberEngage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfactionCustomizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needsCommunicates with members and prospective members via email or phone in a manner aligned with our brandCompletes administrative duties, club paperwork and cash drawer reconciliationPosition Requirements
High School graduate or equivalentMinimum of 1-year customer service experienceMinimum of 1-year sales experienceCompletion of Membership Sales Certification within 60 days of hireCompletion of Retention Specialist Certification within 60 days of hirePreferred Requirements
Bachelors Degree in Hospitality or related fieldFitness industry knowledgePayThis is an hourly position with wages starting at $19.75 and pays up to $26.50, based on experience and qualifications.
BenefitsAll team members receive the following benefits while working for Life Time:
A fully subsidized membershipDiscounts on Life Time products and services401(k) retirement savings plan with company discretionary match (21 years of age and older)Training and professional developmentPaid sick leave where required by lawFull-time Team Members are eligible for additional benefits, including:
Medical, dental, vision, and prescription drug coverageShort term and long term disability insuranceLife insurancePre-tax flexible spending and dependent care plansParental leave and adoption assistancePaid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leaveDeferred compensation plan, if the team member meets the required income thresholdLife Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Read LessThe Membership Concierge III delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time to prospective members, assist with the buying experience and directly contribute to the achievement of club acquisition and retention goals. This position serves as a leader on The Concierge Team, sharing expertise and modeling behaviors which drive a culture of service. Enjoy a fun and healthy work environment while building value-based relationships which increases brand loyalty and supports members in achieving their healthy way of life goals.
Job Duties and Responsibilities
Facilitate check-in process for members and guests entering clubMonitors, handles, and delegates incoming phone calls from members and guestsMaintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policiesProactively builds relationships with members and guests, regularly creating over the top service experiencesAssists members with account maintenance, processing member needs, changes and transactions including program, service, and product paymentsFunctions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the memberEngage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfactionCustomizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needsCommunicates with members and prospective members via email or phone in a manner aligned with our brandCompletes administrative duties, club paperwork and cash drawer reconciliationPosition Requirements
High School graduate or equivalentMinimum of 1-year customer service experienceMinimum of 1-year sales experienceCompletion of Membership Sales Certification within 60 days of hireCompletion of Retention Specialist Certification within 60 days of hirePreferred Requirements
Bachelors Degree in Hospitality or related fieldFitness industry knowledgeLife Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Read LessThe Tennis Receptionist assists the Tennis Coordinator and Tennis Manager in maintaining the day-to-day operations of the Tennis Department. They schedule court time and educate members on tennis programs, lessons, and equipment. They assist with Life Shop sales and promotion (where applicable) while providing exceptional customer service to encourage repeat business.
Job Duties and Responsibilities
Greets, schedules lessons and court time and assists members in a friendly and professional mannerExplains all Tennis programs, services, and equipment to members and assists them with determining their individual needsInitiates, develops and maintains personalized relationships with membersAssists in ensuring all tennis facilities and equipment are clean, organized and in good working conditionPromotes all Life Time programs, products, and servicesEnsures all daily billing is completed accurately and efficiently and reconciles the cash register at the end of a shiftEnsures the Life Shop is neat, orderly, and well-stockedPosition Requirements
Working towards a High School Diploma or GED1 year of customer service experienceCPR and AED Certified within the first 30 days of hireAbility to sit, stand, reach, walk, climb and lift up to 50 poundsPreferred Requirements
Computer experienceLife Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Read LessThe Massage Therapist provides various massage therapy services and treatments that compliments fitness programs, improves overall sense of well-being, and enhances the guest's fitness experience while living the mission, vision and core values of LifeSpa and Salon. They work to build relationships with other departments in the club and educate on benefits of massage therapy. They are responsible to designing sessions around guests specific needs and suggest massage schedules for recurring sessions. They work with the entire LifeSpa and Salon team to provide a superior experience in a professional atmosphere.
Job Duties and Responsibilities
Greets and services members in a friendly and professional mannerProvides individualized massage therapy services and treatments that meet the clients' needs and expectationsInitiates, develops and maintains personalized relationships with clientsEducates clients on LifeSpa and Salon products, services and treatmentsMaintains LifeSpa and Salon appearance and cleanlinessServes as an expert in muscle and body analysis and maintenance regimensPromotes and sells massage therapy services and treatments and encourages repeat businessRemains current on certifications and new trends in the industryPosition Requirements
High School Diploma or GEDMassage Therapy LicenseAbility to perform all types of massage therapy services and treatmentsAbility to calculate figures such as discounts, interest, commissions, and proportionsKnowledge of basic PC operatingAbility to stand, walk, reach and lift and move up to 50 poundsPreferred Requirements
2 years of massage experience in a professional environmentKnowledge of body treatmentsExperience with Salon BizLife Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Read LessThe Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals.
Job Duties and Responsibilities
Operates as first point of contact for members and guestsReceives and facilitates incoming phone calls from members and guestsMaintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policiesExemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiencesAssists members with transactions and general account changesPosition Requirements
Minimum of 6 months service/reception experienceComplete Concierge Certification upon hireMust work a minimum of 15 hours per weekCommitment to serve othersEffective communication skillsPassion for living a healthy way of lifeAbility to multi-task and deliver high quality customer service in a fast-paced environmentMust have good verbal communicationMust be able to stand for 4 hours at a timePreferred Requirements
HS graduate or equivalent preferredPayThis is an hourly position with wages starting at $16.50 and pays up to $19.50, based on experience and qualifications.
BenefitsAll team members receive the following benefits while working for Life Time:
A fully subsidized membershipDiscounts on Life Time products and services401(k) retirement savings plan with company discretionary match (21 years of age and older)Training and professional developmentPaid sick leave where required by lawFull-time Team Members are eligible for additional benefits, including:
Medical, dental, vision, and prescription drug coverageShort term and long term disability insuranceLife insurancePre-tax flexible spending and dependent care plansParental leave and adoption assistancePaid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leaveDeferred compensation plan, if the team member meets the required income thresholdLife Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Read LessThe Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals.
Job Duties and Responsibilities
Operates as first point of contact for members and guestsReceives and facilitates incoming phone calls from members and guestsMaintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policiesExemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiencesAssists members with transactions and general account changesPosition Requirements
Minimum of 6 months service/reception experienceComplete Concierge Certification upon hireMust work a minimum of 15 hours per weekCommitment to serve othersEffective communication skillsPassion for living a healthy way of lifeAbility to multi-task and deliver high quality customer service in a fast-paced environmentMust have good verbal communicationMust be able to stand for 4 hours at a timePreferred Requirements
HS graduate or equivalent preferredLife Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Read LessThe Massage Therapist provides various massage therapy services and treatments that compliments fitness programs, improves overall sense of well-being, and enhances the guest's fitness experience while living the mission, vision and core values of LifeSpa and Salon. They work to build relationships with other departments in the club and educate on benefits of massage therapy. They are responsible to designing sessions around guests specific needs and suggest massage schedules for recurring sessions. They work with the entire LifeSpa and Salon team to provide a superior experience in a professional atmosphere.
Job Duties and Responsibilities
Greets and services members in a friendly and professional mannerProvides individualized massage therapy services and treatments that meet the clients' needs and expectationsInitiates, develops and maintains personalized relationships with clientsEducates clients on LifeSpa and Salon products, services and treatmentsMaintains LifeSpa and Salon appearance and cleanlinessServes as an expert in muscle and body analysis and maintenance regimensPromotes and sells massage therapy services and treatments and encourages repeat businessRemains current on certifications and new trends in the industryPosition Requirements
High School Diploma or GEDMassage Therapy LicenseAbility to perform all types of massage therapy services and treatmentsAbility to calculate figures such as discounts, interest, commissions, and proportionsKnowledge of basic PC operatingAbility to stand, walk, reach and lift and move up to 50 poundsPreferred Requirements
2 years of massage experience in a professional environmentKnowledge of body treatmentsExperience with Salon BizPayThis position will be paid commissions between 35% and 70% depending on the product and the Team Member's Productivity. The weekly minimum pay for the position will be the applicable minimum wage per hour.
BenefitsAll team members receive the following benefits while working for Life Time:
A fully subsidized membershipDiscounts on Life Time products and services401(k) retirement savings plan with company discretionary match (21 years of age and older)Training and professional developmentPaid sick leave where required by lawFull-time Team Members are eligible for additional benefits, including:
Medical, dental, vision, and prescription drug coverageShort term and long term disability insuranceLife insurancePre-tax flexible spending and dependent care plansParental leave and adoption assistancePaid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leaveDeferred compensation plan, if the team member meets the required income thresholdLife Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Read LessThe Massage Therapist provides various massage therapy services and treatments that compliments fitness programs, improves overall sense of well-being, and enhances the guest's fitness experience while living the mission, vision and core values of LifeSpa and Salon. They work to build relationships with other departments in the club and educate on benefits of massage therapy. They are responsible to designing sessions around guests specific needs and suggest massage schedules for recurring sessions. They work with the entire LifeSpa and Salon team to provide a superior experience in a professional atmosphere.
Job Duties and Responsibilities
Greets and services members in a friendly and professional mannerProvides individualized massage therapy services and treatments that meet the clients' needs and expectationsInitiates, develops and maintains personalized relationships with clientsEducates clients on LifeSpa and Salon products, services and treatmentsMaintains LifeSpa and Salon appearance and cleanlinessServes as an expert in muscle and body analysis and maintenance regimensPromotes and sells massage therapy services and treatments and encourages repeat businessRemains current on certifications and new trends in the industryPosition Requirements
High School Diploma or GEDMassage Therapy LicenseAbility to perform all types of massage therapy services and treatmentsAbility to calculate figures such as discounts, interest, commissions, and proportionsKnowledge of basic PC operatingAbility to stand, walk, reach and lift and move up to 50 poundsPreferred Requirements
2 years of massage experience in a professional environmentKnowledge of body treatmentsExperience with Salon BizPayThis position will be paid commissions between 35% and 70% depending on the product and the Team Member's Productivity. The weekly minimum pay for the position will be the applicable minimum wage per hour.
BenefitsAll team members receive the following benefits while working for Life Time:
A fully subsidized membershipDiscounts on Life Time products and services401(k) retirement savings plan with company discretionary match (21 years of age and older)Training and professional developmentPaid sick leave where required by lawFull-time Team Members are eligible for additional benefits, including:
Medical, dental, vision, and prescription drug coverageShort term and long term disability insuranceLife insurancePre-tax flexible spending and dependent care plansParental leave and adoption assistancePaid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leaveDeferred compensation plan, if the team member meets the required income thresholdLife Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Read LessThe Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals.
Job Duties and Responsibilities
Operates as first point of contact for members and guestsReceives and facilitates incoming phone calls from members and guestsMaintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policiesExemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiencesAssists members with transactions and general account changesPosition Requirements
Minimum of 6 months service/reception experienceComplete Concierge Certification upon hireMust work a minimum of 15 hours per weekCommitment to serve othersEffective communication skillsPassion for living a healthy way of lifeAbility to multi-task and deliver high quality customer service in a fast-paced environmentMust have good verbal communicationMust be able to stand for 4 hours at a timePreferred Requirements
HS graduate or equivalent preferredLife Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Read Less