Job DescriptionJob DescriptionBenefits:
401(k) matchingOpportunity for advancementPaid time off
Benefits/Perks
Competitive wagesCareer Growth OpportunitiesFun and Energetic EnvironmentJob Summary
We are seeking a positive, friendly Guest Relations Officer to provide high-quality service to our hotel customers. You will address customer complaints and go the extra mile to ensure our guests are satisfied.
The Guest Relations Officer must possess excellent communication skills and stay positive even when faced with challenging situations. As the main point of contact for our customers, the Guest Relations Officer should always be reliable and customer-oriented. Your primary goal is to ensure guests enjoy their stay and plan return visits to the hotel.
Responsibilities:
Review arrival lists to be prepared to welcome guests as they arriveAttend to special guests (e.g. VIPs) and answer their inquiriesAssist in the preparation of welcome folders including relevant collateral (e.g. room service menus, area descriptions)Provide guests with information about amenities, local area attractions and ventures, and promote servicesAnticipate the needs of guests and build rapport with customersRespond to guest concerns and resolve them appropriately, escalating to the Guest Relations Manager when necessaryEnsure compliance with health and quality standardsQualifications:
Proven experience as a Guest Relations Officer or concierge is preferredFamiliarity with hospitality industry standardsProficiency in English; knowledge of additional languages is a plusComputer literacyAbility to resolve issues with a customer-focused orientationAn outgoing personalityExcellent communication skillsStrong organizational and time-management skillsBachelors degree in Hospitality Management is preferredBilingual
Read Less
