Be the behind-the-scenes hero empowering pharmacies nationwide!
Are you ready to tackle tough challenges, guide pharmacy teams, and become the trusted problem-solver they count on every day? At Liberty Software, we proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring Client Service Representatives who deliver expert phone support—resolving complex questions about insurance adjudication, pricing, and software troubleshooting.
Pay Rate: $20/hr - $23/hr
Please Note:
This is an in-person role based in our Grapevine, TX office
What You'll Do:
Serve as the primary contact for incoming calls and tickets from pharmacy clients
Diagnose and resolve customer issues efficiently
Escalate complex cases to Technical or Account Management teams when needed
Accurately document all interactions and actions in tracking software
Deliver exceptional customer service in every client engagement
Qualifications:
Minimum 2 years of customer service experience required
Healthcare call center or independent pharmacy experience preferred
Certified Pharmacy Technician (CPhT) certification is a plus but not required
Professional, friendly, and patient demeanor essentialExcellent verbal and written communication skills, able to engage all client levels — from pharmacy owners to clerks
Strong multitasking, organizational, and time management skills
Detail-oriented with strong typing and documentation abilities
Excellent listening and critical thinking skills
Experience with Liberty Software products is a plus (please specify any prior experience)
Solid basic computer skills and proven ability to quickly master new software applications
Occasional after-hours and Saturday shifts required
Benefits Starting Day One:
100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
Family coverage available with Liberty contributing 50% of the premium
Fully vested 401(k) with employer match
Employer contributions to Health Savings Accounts (HSA)
Generous paid time off and paid holidays
Tuition reimbursement and continuing education support
Adoption expense reimbursement
Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
Fully stocked breakroom
Think you've got what it takes to be the go-to problem solver? Let's talk — Apply today!
#ID1 #ZR
Company DescriptionLiberty Software began as an independent computer service company serving the computer needs of community pharmacies across the South. That was over 20 years ago, but we have never forgotten how to provide the service that is so important to community pharmacies. Today, we have software and services that are focused on enabling pharmacies to meet the challenges facing them. RXQ is our flagship system and is helping pharmacists across America better serve their patients. Our passion is providing technology to community pharmacies that makes their job easier.Become the trusted advisor helping pharmacies thrive!
Are you ready to build lasting relationships, solve complex challenges, and guide pharmacy teams toward success? At Liberty Software, we proudly partner with pharmacies nationwide, helping them support their patients with powerful, user-friendly software. We're excited to grow our Account Management team with individuals who can deliver expert support and personalized service—acting as the dedicated point of contact for assigned pharmacy clients.
Please Note:
This is a non-sales, in-person, role based in our Grapevine, TX office.
What You'll Do:
Build and maintain strong, long-lasting relationships with assigned pharmacy accounts, including owners, pharmacists, technicians, and clerksServe as the dedicated point of contact for inbound calls, emails, chats, and escalated tickets from assigned accountsDiagnose and resolve software-related issues efficiently, escalating complex cases when neededAccurately document all interactions and actions in tracking softwareProvide guidance to configure software and computer settings to meet each client's unique needsEnsure timely and successful delivery of solutions by collaborating with internal teamsCommunicate clearly with clients about ticket status, purchases, and requestsAssist with high-severity requests or issue escalations as neededBecome an expert on Liberty's software suite to guide clients in best practicesProvide onsite and web-based training of Liberty's pharmacy software as neededParticipate in occasional on-call rotation or overtime work when assignedQualifications:
Minimum 2 years of relevant experience required (customer service, retail pharmacy, technical support, or similar)Pharmacy Technician certification and retail pharmacy knowledge a plusBachelor's degree in business, communications, computer science, or related field preferredProfessional, friendly, and patient demeanor essentialExcellent verbal and written communication skills, able to engage all client levels—from pharmacy owners to clerksStrong multitasking, organizational, and time management skillsDetail-oriented with strong typing and documentation abilitiesExcellent listening and critical thinking skillsExperience with Liberty Software products is a plusSolid basic computer skills and proven ability to quickly master new software applicationsBenefits Starting Day One:
100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no costFamily coverage available with Liberty contributing 50% of the premiumFully vested 401(k) with employer match Employer contributions to Health Savings Accounts (HSA)Generous paid time off and paid holidaysTuition reimbursement and continuing education supportAdoption expense reimbursementDependent Care Flexible Spending Account (FSA) for tax savings on childcareConfidential counseling resources for mental health, financial planning, and more, via Optum EAPFully stocked breakroomThink you've got what it takes to build lasting client relationships and deliver expert solutions? Let's talk — Apply today!
#ID1 #ZR
Company DescriptionLiberty Software began as an independent computer service company serving the computer needs of community pharmacies across the South. That was over 20 years ago, but we have never forgotten how to provide the service that is so important to community pharmacies. Today, we have software and services that are focused on enabling pharmacies to meet the challenges facing them. RXQ is our flagship system and is helping pharmacists across America better serve their patients. Our passion is providing technology to community pharmacies that makes their job easier.
Support the leaders who help pharmacies nationwide!
At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a Client Ops Admin (Administrative Assistant) who will provide high-level administrative and operational support to the VP of Client Services and the Directors. This role is responsible for optimizing executive productivity, coordinating cross-departmental activities, ensuring smooth operational workflow, and serving as a central point of communication for the leadership team. The ideal candidate is proactive, detail-oriented, highly organized, and capable of handling sensitive information with professionalism and discretion.
Please note:
This role is based in our Grapevine, TX officeLiberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)What You'll Do:
Act as the central point of contact between executives, internal teams, customers, and external partnersAssist with planning and coordinating department initiatives, projects, and cross-functional activitiesPrepare dashboards, status updates, and operational summaries as requestedTrack and manage departmental deadlines, priorities, and deliverablesCollaborate with Accounting to manage customer‐leaving workflows, including verifying billing status, coordinating internal communications, and ensuring proper documentationSupport change‐of‐ownership processes, including gathering required forms, updating internal systems, and maintaining accurate customer recordsUpdate and maintain customer fields in Zendesk related to departures, ownership changes, and account transitions to ensure accurate and timely data across teamsSend welcome emails to new customers and ensure all onboarding steps are initiated promptlyCoordinate with Sales and Fulfillment on hardware orders, including confirming order details, tracking fulfillment, and communicating any updates or issuesQualifications:
2-4 years of experience in administrative, operations, project coordination, or executive support rolesExceptional written and verbal communication skillsStrong organizational abilities with meticulous attention to detailAbility to manage multiple priorities with minimal supervision in a fast‐paced environmentHigh level of professionalism, judgment, and confidentialityProficiency with Microsoft Outlook, Teams, Word, Excel, PowerPoint, and shared document systemsFamiliarity with project management tools (e.g. Zendesk, JIRA) preferredStrong analytical and problem-solving skillsBenefits Starting Day One:
100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no costFamily coverage available with Liberty contributing 50% of the premiumFully vested 401(k) with employer match Employer contributions to Health Savings Accounts (HSA)Generous paid time off and paid holidaysTuition reimbursement and continuing education supportAdoption expense reimbursementDependent Care Flexible Spending Account (FSA) for tax savings on childcareConfidential counseling resources for mental health, financial planning, and more, via Optum EAPFully stocked breakroomIf you thrive on organization, communication, and supporting leaders APPLY TODAY!
#ID1 #ZR
Company DescriptionLiberty Software began as an independent computer service company serving the computer needs of community pharmacies across the South. That was over 20 years ago, but we have never forgotten how to provide the service that is so important to community pharmacies. Today, we have software and services that are focused on enabling pharmacies to meet the challenges facing them. RXQ is our flagship system and is helping pharmacists across America better serve their patients. Our passion is providing technology to community pharmacies that makes their job easier.Be the trusted tech partner behind pharmacy success!
At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring an IT/Desktop Support Technician to configure, troubleshoot, and support servers, LANs, WANs, and VPNs, as well as general installation and maintenance of workstations, printers, etc.
Please note:
This role is based in our Southlake, TX officeLiberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)What You'll Do:
Field questions from external customers through various channels, determining possible solutions and guiding customers through resolutionsGuide installation, configuration and maintenance of personal workstations, servers, ethernet networks, network cabling, and other related equipment, devices, and systemsAdminister LANs according to TCP/IP networking protocolsPlan and implement network security in compliance with URAC, HIPAA, and PCI requirements, including building firewalls, applying cryptography to applications, managing host security, file permissions, backup and disaster recovery plans, etc., as neededTroubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficultiesAnticipate communication and networking problems and implement preventive measuresQualifications:
Bachelor's Degree in Computer Engineering or related field, and at least two (2) years of experience in an IT support role, or equivalent combination of education and experienceExcellent understanding of computer networking and proven knowledge of TCP/IPProficiency in WANs (Wide Area Networks) and expert-level knowledge in LANs (local area networks)Desktop support or similar experience required, strong background in workstation management and hardware and OS installations and upgrades preferredMust have exceptional communication skills, both in-person and over the phone, with experience using Microsoft Windows and associated programsBenefits Starting Day One:
100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no costFamily coverage available with Liberty contributing 50% of the premiumFully vested 401(k) with employer match Employer contributions to Health Savings Accounts (HSA)Generous paid time off and paid holidaysTuition reimbursement and continuing education supportAdoption expense reimbursementDependent Care Flexible Spending Account (FSA) for tax savings on childcareConfidential counseling resources for mental health, financial planning, and more, via Optum EAPFully stocked breakroomIf you love solving problems and helping people APPLY TODAY!
#ID1
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Read LessShape the payment experience behind every pharmacy transaction!
At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a Payment Integration Developer to own and advance Liberty's credit card processing, payment terminal, and benefit card integrations. In this role you will work cross-functionally with the Product, QA, and Architecture teams to deliver reliable, PCI-compliant payment experiences for thousands of pharmacy point-of-sale environments.
Please note:
This role is based in our Southlake, TX officeLiberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)What You'll Do:
Build and maintain integrations with payment processors including triPOS/Worldpay and emerging payment gateways Develop and support OTC medical benefit card integrations (NationsBenefits, OTC Network, Solutran, Soda Health) Implement card tokenization, consent management, and stored credential workflows (MIT/CIT classification) Ensure ongoing compliance with card brand requirements (Mastercard, Visa) including surcharge rules, merchant data mandates, and L2/L3 data standards Troubleshoot and resolve payment processing issues across production pharmacy environments Collaborate with Product and QA to define acceptance criteria and validate payment workflows Document integration specifications, API contracts, and compliance requirements Monitor payment industry changes and proactively recommend updates to maintain complianceQualifications:
3+ years of software development experience with a focus on payment or financial integrations Bachelor's degree in Computer Science, Software Engineering, or equivalent experience Hands-on experience integrating with payment gateway APIs (e.g., Worldpay/triPOS, Stripe, Square, Adyen, or similar) Strong understanding of PCI-DSS compliance requirements Proficiency in C# / .NET (Liberty's primary stack) Experience with RESTful API design and consumption Experience with semi-integrated payment solutions (triPOS specifically) preferredFamiliarity with healthcare or pharmacy payment workflows (copays, HSA/FSA cards, OTC benefit cards) a plusKnowledge of card tokenization standards and stored credential frameworks beneficialExperience with SQL Server and relational database design preferredExposure to Mastercard/Visa compliance programs and certification processes a plusPrior work in a small-to-mid-size software company desirableBenefits Starting Day One:
100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no costFamily coverage available with Liberty contributing 50% of the premiumFully vested 401(k) with employer match Employer contributions to Health Savings Accounts (HSA)Generous paid time off and paid holidaysTuition reimbursement and continuing education supportAdoption expense reimbursementDependent Care Flexible Spending Account (FSA) for tax savings on childcareConfidential counseling resources for mental health, financial planning, and more, via Optum EAPFully stocked breakroomTake the lead on next-generation pharmacy payment solutions and APPLY TODAY!
#ID1
Read LessHelp shape the next generation of pharmacy software!
At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a Senior Web Developer to shape the next generation of our product using a modern web stack. This is a hands-on technical role responsible for designing and delivering modern web-based application features across Liberty's product portfolio.
Please note:
This role is based in our Southlake, TX officeLiberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)What You'll Do:
Design and develop modern, web-based application features across Liberty's product portfolio using Blazor and .NET Collaborate with Product Owners and the Software Architect to translate requirements into scalable, maintainable solutions Write clean, well-tested code and participate actively in code reviews Contribute to front-end architecture decisions, component library development, and platform standards Partner with QA to ensure features are testable and defects are resolved efficientlyMentor junior developers and raise the technical bar across the team Engage with stakeholders to understand pharmacy workflows and deliver software that reflects real-world needsQualifications:
5+ years of professional software development experienceBachelor's degree in Computer Science, Software Engineering, or a related field; equivalent professional experience will be consideredStrong proficiency in C# and .NET Hands-on experience with Blazor (Server or WebAssembly) preferredExperience building and consuming RESTful APIs Proficiency with Microsoft SQL Server and related database designProficiency in HTML5, CSS3, and front-end development fundamentalsExperience working in Agile/Scrum teams, including sprint planning, backlog grooming, and retrospectivesExperience with version control (Git) and collaborative development workflowsStrong communication and interpersonal skillsExperience developing software in healthcare, pharmacy, or another regulated industry environment preferredFamiliarity with HIPAA compliance as it applies to software development a plusExperience with JavaScript/TypeScript frameworks (React, Angular, Vue) desirableExposure to automated testing frameworks (unit, integration, or end-to-end) a plusExperience contributing to or building design systems or shared component libraries preferredBenefits Starting Day One:
100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no costFamily coverage available with Liberty contributing 50% of the premiumFully vested 401(k) with employer match Employer contributions to Health Savings Accounts (HSA)Generous paid time off and paid holidaysTuition reimbursement and continuing education supportAdoption expense reimbursementDependent Care Flexible Spending Account (FSA) for tax savings on childcareConfidential counseling resources for mental health, financial planning, and more, via Optum EAPFully stocked breakroomJoin our team and help shape the future of pharmacy software! Apply today!
#ID1
Read LessLead the team that supports the pharmacies supporting their communities!
At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a Client Service Supervisor who will lead by example in delivering outstanding client support. In this role, you will serve as a subject matter expert on Liberty's software products, mentor team members, manage performance, and personally resolve escalated issues with professionalism and care.
Please note:
This role is based in our Grapevine, TX officeLiberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)What You'll Do:
Supervise day-to-day performance of the Client Services team, ensuring high levels of responsiveness and accuracyProvide guidance and coaching to team members on ticket handling, customer communication, and technical troubleshootingMonitor and reduce follow-up time on client requests, ensuring timely ticket resolution between account managers and pharmacy clientsServe as the point of contact for escalated customer issues and work to de-escalate and resolve concerns with empathy and professionalismAct as a subject matter expert for all Liberty Software products, assisting with training and development of team membersSupport your Client Service Manager and collaborate cross-functionally with other departmentsConduct performance reviews, address attendance and performance concerns, and set growth goals for team membersEnsure all client communications (emails, tickets, voicemails) within your team are handled promptly and thoroughlyStep in and assist in other areas of the business as neededQualifications:
Bachelor's degree requiredMinimum of five years of relevant experience, including a strong background in pharmacy operations or account managementDemonstrated leadership experience in a client-facing or support environmentAdvanced understanding of the independent pharmacy industry strongly preferredProfessional, patient, and friendly demeanorExceptional multitasking and organizational skillsStrong critical thinking, documentation, and problem-solving abilitiesQuick to learn and navigate new software platformsPassion for providing excellent customer service and mentoring othersBenefits Starting Day One:
100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no costFamily coverage available with Liberty contributing 50% of the premiumFully vested 401(k) with employer match Employer contributions to Health Savings Accounts (HSA)Generous paid time off and paid holidaysTuition reimbursement and continuing education supportAdoption expense reimbursementDependent Care Flexible Spending Account (FSA) for tax savings on childcareConfidential counseling resources for mental health, financial planning, and more, via Optum EAPFully stocked breakroomIf you're passionate about helping others and leading with purpose, we'd love to hear from you!
Apply today!
#ID1
Read LessAt Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a Tech Team Account Manager who will have oversight responsibilities for the hardware issues of their assigned regional pharmacies. The Tech Team Account Manager will work with Account Managers, Implementation Managers, and Customer Success Managers associated with their region to ensure hardware issues and concerns are addressed.
Please note:
This role is based in our Southlake, TX officeLiberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)What You'll Do:
Act as the primary point of contact for technical matters associated with their assigned pharmaciesAnalyzes tickets for assigned pharmacies to determine the existence of common causality and chronic problemsWorks as a call agent in the general tech team call queue, providing hardware phone support for client pharmaciesMaintains a high level of first call resolution for client pharmacy hardware issuesCreates and maintains detailed service ticket records of client pharmacy hardware issuesProvides on-call support for after-hours emergency calls from client pharmacies on a rotating shift basisFields questions from client pharmacies through various channels, determining possible solutions and guiding pharmacies through resolutionsProvides detailed troubleshooting of client pharmacy hardware issues and determine if hardware or software is involved and routes issue to appropriate team as neededProvides hardware replacement recommendations for client pharmaciesPrepares purchasing documents for equipment purchases and replacementsAnticipates communication and networking problems and implement preventive measuresQualifications:
Bachelor's degree in computer science or related field preferredKnowledge of Liberty Software's RXQ and BZQ software applicationsAdvanced knowledge of Microsoft operating systems, both server and workstationKnowledge of TCP/IP base networking including DNS and DHCP technologiesKnowledge of internet communicationsGood verbal and written skillsLiberty Software offers a comprehensive benefits package starting on a team member's first day:
100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no costOption to enroll immediate family members with Liberty contributing 50% of monthly premiumFully vested 401K matching on a pre- or post-tax basisLiberty-paid HSA contributions every paycheckGenerous PTO plan and paid holidaysAnnual tuition reimbursement program and professional certification courses availableAdoption expense reimbursement programDependent Care FSA availability providing tax savings for qualifying child care expensesCounseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAPFully-stocked breakroom Read LessSupport the Pharmacies that support America's Communities!
At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a Startup Installer / Retail Pharmacy Technician to support new customer implementations. In this role, the Startup Installer is responsible for performing hardware installations, software deployments, technical validations, and troubleshooting activities before, during, and after go-live. This position works closely with Pharmacy Success Managers (PSMs) and internal technical teams to ensure new pharmacy locations are fully configured, production-ready, and confident using Liberty's products. Startup Installers leverage both pharmacy industry experience and technical expertise to establish trusted relationships with new clients, provide effective training, and deliver a smooth implementation experience.
Please note:
This role is based in our Grapevine, TX office with occasional travel to client locations as neededLiberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)What You'll Do:
Complete full startup equipment installations and configurations for new client pharmacy locationsInstall and configure operating systems, Liberty's proprietary pharmacy management software, and related software packagesInstall and support hardware and peripheral components, including workstations, servers, monitors, keyboards, printers, scanners, point-of-sale lanes, cables, and networking equipmentPerform pre–go-live conversion hardware checks to ensure all systems are configured correctly prior to launchProvide telephone- and web-based training (primary), and onsite training (secondary), on Liberty's pharmacy softwareAssist pharmacy staff by troubleshooting hardware and software issues, insurance claim adjudication problems, and general system questionsServe as the assigned Technical Account Manager (TT AM) for designated PSM-supported locationsRespond to client inquiries regarding system operation and diagnose hardware, software, and user issuesRecommend and/or perform corrective actions to resolve identified problemsProvide instruction on both basic and advanced independent pharmacy workflows to users with varying levels of experience and technical comfortDeliver follow-up assistance to new pharmacy clients after implementation to ensure continued successProvide detailed updates, status reports, and completion information to managers, internal teams, and clients via phone, email, ticketing systems, or in-person communicationCollaborate effectively with cross-functional teams to support implementation successTravel to client pharmacy locations as needed (partial travel required)Qualifications:
Minimum of two years of related experience, such as pharmacy operations, technology support, or software implementationPharmacy technician and/or technology-related education or certifications preferred (e.g., PTCB, CompTIA)Professional, friendly demeanor with the ability to communicate effectively at all levels of client organizations, including owners, pharmacists, technicians, and clerksStrong teaching ability with patience and empathy, especially when working with users who may be uncomfortable with technologyExperience using remote-connection tools for training and supportAbility to work independently with limited supervisionComfort with emerging technology, hardware installation, and a desire to continuously learn and improveStrong attention to detailExcellent listening, documentation, and critical thinking skillsAbility to occasionally lift and/or move up to 50 poundsMust possess a valid, unexpired driver's license, maintain personal auto insurance, and be able to travel up to 25% of the time, including overnight travel, within the assigned regionBenefits Starting Day One:
100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no costFamily coverage available with Liberty contributing 50% of the premiumFully vested 401(k) with employer match Employer contributions to Health Savings Accounts (HSA)Generous paid time off and paid holidaysTuition reimbursement and continuing education supportAdoption expense reimbursementDependent Care Flexible Spending Account (FSA) for tax savings on childcareConfidential counseling resources for mental health, financial planning, and more, via Optum EAPFully stocked breakroomBe the expert! Apply today!
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