Be the trusted tech partner behind pharmacy success!
Starting at $25/hour
At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring an IT/Desktop Support Technician to configure, troubleshoot, and support servers, LANs, WANs, and VPNs, as well as general installation and maintenance of workstations, printers, etc.
Please note:
This role is based in our Southlake, TX officeLiberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)What You'll Do:
Field questions from external customers through various channels, determining possible solutions and guiding customers through resolutionsGuide installation, configuration and maintenance of personal workstations, servers, ethernet networks, network cabling, and other related equipment, devices, and systemsAdminister LANs according to TCP/IP networking protocolsPlan and implement network security in compliance with URAC, HIPAA, and PCI requirements, including building firewalls, applying cryptography to applications, managing host security, file permissions, backup and disaster recovery plans, etc., as neededTroubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficultiesAnticipate communication and networking problems and implement preventive measuresQualifications:
Bachelor's Degree in Computer Engineering or related field, and at least two (2) years of experience in an IT support role, or equivalent combination of education and experienceExcellent understanding of computer networking and proven knowledge of TCP/IPProficiency in WANs (Wide Area Networks) and expert-level knowledge in LANs (local area networks)Desktop support or similar experience required, strong background in workstation management and hardware and OS installations and upgrades preferredMust have exceptional communication skills, both in-person and over the phone, with experience using Microsoft Windows and associated programsBenefits Starting Day One:
100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no costFamily coverage available with Liberty contributing 50% of the premiumFully vested 401(k) with employer match Employer contributions to Health Savings Accounts (HSA)Generous paid time off and paid holidaysTuition reimbursement and continuing education supportAdoption expense reimbursementDependent Care Flexible Spending Account (FSA) for tax savings on childcareConfidential counseling resources for mental health, financial planning, and more, via Optum EAPFully stocked breakroomIf you love solving problems and helping people APPLY TODAY!
#ID2 #ZR
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\nCompany DescriptionLiberty Software began as an independent computer service company serving the computer needs of community pharmacies across the South. That was over 20 years ago, but we have never forgotten how to provide the service that is so important to community pharmacies. Today, we have software and services that are focused on enabling pharmacies to meet the challenges facing them. RXQ is our flagship system and is helping pharmacists across America better serve their patients. Our passion is providing technology to community pharmacies that makes their job easier.
At Liberty Software we work hard to make sure our customers are satisfied and happy. To do this, we have brought together a team of individuals who are experienced with pharmacy and technology, and just as important, are friendly and helpful.
Company DescriptionLiberty Software began as an independent computer service company serving the computer needs of community pharmacies across the South. That was over 20 years ago, but we have never forgotten how to provide the service that is so important to community pharmacies. Today, we have software and services that are focused on enabling pharmacies to meet the challenges facing them. RXQ is our flagship system and is helping pharmacists across America better serve their patients. Our passion is providing technology to community pharmacies that makes their job easier.\r\n\r\nAt Liberty Software we work hard to make sure our customers are satisfied and happy. To do this, we have brought together a team of individuals who are experienced with pharmacy and technology, and just as important, are friendly and helpful. Read LessBe the behind-the-scenes hero empowering pharmacies nationwide!
Starting at $23/hour
Are you ready to tackle tough challenges, guide pharmacy teams, and become the trusted problem-solver they count on every day? At Liberty Software, we proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring Client Service Representatives who deliver expert phone support—resolving complex questions about insurance adjudication, pricing, and software troubleshooting.
Please Note:
This is an in-person role based in our Grapevine, TX office
What You'll Do:
Serve as the primary contact for incoming calls and tickets from pharmacy clients
Diagnose and resolve customer issues efficiently
Escalate complex cases to Technical or Account Management teams when needed
Accurately document all interactions and actions in tracking software
Deliver exceptional customer service in every client engagement
Qualifications:
Minimum 2 years of customer service experience required
Healthcare call center or independent pharmacy experience preferred
Certified Pharmacy Technician (CPhT) certification is a plus but not required
Professional, friendly, and patient demeanor essentialExcellent verbal and written communication skills, able to engage all client levels — from pharmacy owners to clerks
Strong multitasking, organizational, and time management skills
Detail-oriented with strong typing and documentation abilities
Excellent listening and critical thinking skills
Experience with Liberty Software products is a plus (please specify any prior experience)
Solid basic computer skills and proven ability to quickly master new software applications
Occasional after-hours and Saturday shifts required
Benefits Starting Day One:
100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
Family coverage available with Liberty contributing 50% of the premium
Fully vested 401(k) with employer match
Employer contributions to Health Savings Accounts (HSA)
Generous paid time off and paid holidays
Tuition reimbursement and continuing education support
Adoption expense reimbursement
Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
Fully stocked breakroom
Think you've got what it takes to be the go-to problem solver? Let's talk — Apply today!
#ID1 #ZR
\nCompany DescriptionLiberty Software began as an independent computer service company serving the computer needs of community pharmacies across the South. That was over 20 years ago, but we have never forgotten how to provide the service that is so important to community pharmacies. Today, we have software and services that are focused on enabling pharmacies to meet the challenges facing them. RXQ is our flagship system and is helping pharmacists across America better serve their patients. Our passion is providing technology to community pharmacies that makes their job easier.
At Liberty Software we work hard to make sure our customers are satisfied and happy. To do this, we have brought together a team of individuals who are experienced with pharmacy and technology, and just as important, are friendly and helpful.
Company DescriptionLiberty Software began as an independent computer service company serving the computer needs of community pharmacies across the South. That was over 20 years ago, but we have never forgotten how to provide the service that is so important to community pharmacies. Today, we have software and services that are focused on enabling pharmacies to meet the challenges facing them. RXQ is our flagship system and is helping pharmacists across America better serve their patients. Our passion is providing technology to community pharmacies that makes their job easier.\r\n\r\nAt Liberty Software we work hard to make sure our customers are satisfied and happy. To do this, we have brought together a team of individuals who are experienced with pharmacy and technology, and just as important, are friendly and helpful. Read LessBecome the trusted advisor helping pharmacies thrive!
Starting at $29/hour
Are you ready to build lasting relationships, solve complex challenges, and guide pharmacy teams toward success? At Liberty Software, we proudly partner with pharmacies nationwide, helping them support their patients with powerful, user-friendly software. We're excited to grow our Account Management team with individuals who can deliver expert support and personalized service—acting as the dedicated point of contact for assigned pharmacy clients.
Please Note:
This is a non-sales, in-person, role based in our Grapevine, TX office.
What You'll Do:
Build and maintain strong, long-lasting relationships with assigned pharmacy accounts, including owners, pharmacists, technicians, and clerksServe as the dedicated point of contact for inbound calls, emails, chats, and escalated tickets from assigned accountsDiagnose and resolve software-related issues efficiently, escalating complex cases when neededAccurately document all interactions and actions in tracking softwareProvide guidance to configure software and computer settings to meet each client's unique needsEnsure timely and successful delivery of solutions by collaborating with internal teamsCommunicate clearly with clients about ticket status, purchases, and requestsAssist with high-severity requests or issue escalations as neededBecome an expert on Liberty's software suite to guide clients in best practicesProvide onsite and web-based training of Liberty's pharmacy software as neededParticipate in occasional on-call rotation or overtime work when assignedQualifications:
Minimum 2 years of relevant experience required (customer service, retail pharmacy, technical support, or similar)Pharmacy Technician certification and retail pharmacy knowledge a plusBachelor's degree in business, communications, computer science, or related field preferredProfessional, friendly, and patient demeanor essentialExcellent verbal and written communication skills, able to engage all client levels—from pharmacy owners to clerksStrong multitasking, organizational, and time management skillsDetail-oriented with strong typing and documentation abilitiesExcellent listening and critical thinking skillsExperience with Liberty Software products is a plusSolid basic computer skills and proven ability to quickly master new software applicationsBenefits Starting Day One:
100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no costFamily coverage available with Liberty contributing 50% of the premiumFully vested 401(k) with employer match Employer contributions to Health Savings Accounts (HSA)Generous paid time off and paid holidaysTuition reimbursement and continuing education supportAdoption expense reimbursementDependent Care Flexible Spending Account (FSA) for tax savings on childcareConfidential counseling resources for mental health, financial planning, and more, via Optum EAPFully stocked breakroomThink you've got what it takes to build lasting client relationships and deliver expert solutions? Let's talk — Apply today!
#ID1 #ZR
\nCompany DescriptionLiberty Software began as an independent computer service company serving the computer needs of community pharmacies across the South. That was over 20 years ago, but we have never forgotten how to provide the service that is so important to community pharmacies. Today, we have software and services that are focused on enabling pharmacies to meet the challenges facing them. RXQ is our flagship system and is helping pharmacists across America better serve their patients. Our passion is providing technology to community pharmacies that makes their job easier.
At Liberty Software we work hard to make sure our customers are satisfied and happy. To do this, we have brought together a team of individuals who are experienced with pharmacy and technology, and just as important, are friendly and helpful.
Company DescriptionLiberty Software began as an independent computer service company serving the computer needs of community pharmacies across the South. That was over 20 years ago, but we have never forgotten how to provide the service that is so important to community pharmacies. Today, we have software and services that are focused on enabling pharmacies to meet the challenges facing them. RXQ is our flagship system and is helping pharmacists across America better serve their patients. Our passion is providing technology to community pharmacies that makes their job easier.\r\n\r\nAt Liberty Software we work hard to make sure our customers are satisfied and happy. To do this, we have brought together a team of individuals who are experienced with pharmacy and technology, and just as important, are friendly and helpful. Read LessSupport the leaders who help pharmacies nationwide!
At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a Client Ops Admin (Administrative Assistant) who will provide high-level administrative and operational support to the VP of Client Services and the Directors. This role is responsible for optimizing executive productivity, coordinating cross-departmental activities, ensuring smooth operational workflow, and serving as a central point of communication for the leadership team. The ideal candidate is proactive, detail-oriented, highly organized, and capable of handling sensitive information with professionalism and discretion.
Please note:
This role is based in our Grapevine, TX officeLiberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)What You'll Do:
Act as the central point of contact between executives, internal teams, customers, and external partnersAssist with planning and coordinating department initiatives, projects, and cross-functional activitiesPrepare dashboards, status updates, and operational summaries as requestedTrack and manage departmental deadlines, priorities, and deliverablesCollaborate with Accounting to manage customer‐leaving workflows, including verifying billing status, coordinating internal communications, and ensuring proper documentationSupport change‐of‐ownership processes, including gathering required forms, updating internal systems, and maintaining accurate customer recordsUpdate and maintain customer fields in Zendesk related to departures, ownership changes, and account transitions to ensure accurate and timely data across teamsSend welcome emails to new customers and ensure all onboarding steps are initiated promptlyCoordinate with Sales and Fulfillment on hardware orders, including confirming order details, tracking fulfillment, and communicating any updates or issuesQualifications:
2-4 years of experience in administrative, operations, project coordination, or executive support rolesExceptional written and verbal communication skillsStrong organizational abilities with meticulous attention to detailAbility to manage multiple priorities with minimal supervision in a fast‐paced environmentHigh level of professionalism, judgment, and confidentialityProficiency with Microsoft Outlook, Teams, Word, Excel, PowerPoint, and shared document systemsFamiliarity with project management tools (e.g. Zendesk, JIRA) preferredStrong analytical and problem-solving skillsBenefits Starting Day One:
100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no costFamily coverage available with Liberty contributing 50% of the premiumFully vested 401(k) with employer match Employer contributions to Health Savings Accounts (HSA)Generous paid time off and paid holidaysTuition reimbursement and continuing education supportAdoption expense reimbursementDependent Care Flexible Spending Account (FSA) for tax savings on childcareConfidential counseling resources for mental health, financial planning, and more, via Optum EAPFully stocked breakroomIf you thrive on organization, communication, and supporting leaders APPLY TODAY!
#ID1 #ZR
\nCompany DescriptionLiberty Software began as an independent computer service company serving the computer needs of community pharmacies across the South. That was over 20 years ago, but we have never forgotten how to provide the service that is so important to community pharmacies. Today, we have software and services that are focused on enabling pharmacies to meet the challenges facing them. RXQ is our flagship system and is helping pharmacists across America better serve their patients. Our passion is providing technology to community pharmacies that makes their job easier.
At Liberty Software we work hard to make sure our customers are satisfied and happy. To do this, we have brought together a team of individuals who are experienced with pharmacy and technology, and just as important, are friendly and helpful.
Company DescriptionLiberty Software began as an independent computer service company serving the computer needs of community pharmacies across the South. That was over 20 years ago, but we have never forgotten how to provide the service that is so important to community pharmacies. Today, we have software and services that are focused on enabling pharmacies to meet the challenges facing them. RXQ is our flagship system and is helping pharmacists across America better serve their patients. Our passion is providing technology to community pharmacies that makes their job easier.\r\n\r\nAt Liberty Software we work hard to make sure our customers are satisfied and happy. To do this, we have brought together a team of individuals who are experienced with pharmacy and technology, and just as important, are friendly and helpful. Read Less