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Liberty
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  • Sales Associate, Construction  

    - Frederick
    Sales AssociateThe Sales Associate will perform a variety of routine o... Read More
    Sales Associate

    The Sales Associate will perform a variety of routine order entry including, creating quotes, sales, rental, and purchase orders. Producing picking and delivery tickets. Ensuring proper pricing on orders and maintaining stock levels. The ideal candidate will be able to quickly and efficiently source a wide array of construction materials and equipment while ensuring the inventory is properly received and accurately invoiced. Associate is required to complete these tasks in accordance to company SOPs.

    If you are a proven performer who enjoys working on collaborative teams, thinking outside the box and exceeding expectations, you may qualify for an exciting and rewarding career at Liberty.

    ResponsibilitiesCreate sales, rental and purchase orders in our software system.Prepare pick tickets and delivery tickets in a timely fashion.Maintain accurate inventory counts and verify availability of needed stock.Prepare material and rental quotes for the Project Management Team and ensure proper coding of invoices.Performs follow-up to ensure timely shipment of materials and customer satisfaction.Manage all vendor back-up, and match to billing, as required.Field calls and take orders from Ops Team and every now and then jobsites.Prepare orders for shipment in accordance with the pick ticket and customer requirements.Notify the Supervisor of shortages, problems or issues with fulfillment.Maintain product stock in work area.Receive and unload incoming material and compare information on packing slips with purchase orders to verify accuracy of shipment.Inspect shipments for damages, loss, or defects, and notify the Supervisor of findings.Responsible for accurately receiving, reporting, and distributing purchased itemsOperate dolly, pallet jack, and/or forklift in loading and unloading material and equipment.Ensures all aspects of communication and delivery updates to the project and operation teams. Also ensures products are delivered on time and in full within budget, while also creating a culture of excellence through continuous improvement and the achievement of high performance.Sets inventory metrics, to include on-time supplier delivery, quality standards, inventory volumes, communication of standards to suppliers.Attend weekly meetings and provides material/dollar delivery statuses to the Operations Team.Handles time entry for warehouse GR employees and drivers.Maintains and tracks company vehicle mileage, also establishes accountability and tracking of damage per use.Purchases all warehouse and general requirements materials. Creates purchase orders and enters it into construction management software with each item purchased.Ensures the usage of 3rd party same day delivery cycles are achieved and communicated with Ops team.Works with management team to identify project equipment needs, orders equipment and schedules timely delivery to the project site.Coordinates short-term third-party equipment rentals with Vendors/Contractor/Ops.Creates all billing documentation from billing sheets, obtains signed documentation from all Warehouse deliveries.Obtains multiple pricing from vendors for materials and equipment. Creates new vendor accounts. Orders all material, including cranes, booms, and scissors.Effectively communicates with vendors, contractor, labor project manager, and management team in person, by email and phone to answer questions and meet project/job requirements.Performs Office Management tasks as required including, but not limited to, supply orders, employee expense reports, and new hire Personal Protective Equipment (PPE) kits.Coordinate and participate in emergency management efforts.Other duties as assigned.QualificationsBachelor's Degree preferred but not required.Successful track record of 1+ year technical competency in warehouse management, planning and logistics, preferably in the construction industry.Cost structure knowledge of building materials categories and products with emphasis on material and freight cost separation, material and/or service cost breakdown, key performance indicators, and "should cost" methodology development and maintenance.Knowledge of major suppliers in the concrete, dry wall, general conditions and equipment areas of construction.Proficiency in Microsoft Office; in particular data analysis using ExcelExperience using ERP or related systems for purchasing and supply chain.Advanced communication skills (written and verbal).Proven ability to drive competitive advantage through industry knowledge.Strategic and creative thinker.Must have strong communication skill and can multi-taskOperates with integrity and inspires trust in others.Strong leadership and communication skills with the ability to lead complex and demanding projects.Must possess Liberty's Core Values: Passion, Integrity, Hard Work, Professionalism and Caring.Working Conditions

    Construction jobsite and warehouse conditions, which include exposure to high temperatures; cool/cold temperatures; weather conditions, and loud noises. Some general office and construction trailer working conditions. Job site walking.

    EEO Statement

    While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level and spend additional time on the physical job site or construction trailer. Job site walking.

    Read Less
  • Our purpose is sustaining energy and water for life, and it is demonst... Read More
    Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. Purpose This role is accountable for optimizing the performance of both internal and outsourced contact center operations serving gas and electric customers. This role ensures service delivery excellence through effective vendor governance, forecasting, staffing optimization, and operational analytics. The position drives the balance between customer experience, reliability, and cost to serve—ensuring that customers are supported 365/24/7 across voice, chat, and digital channels. Accountabilities Serve as the primary relationship owner for all third-party vendor partners supporting the contact center. Establish and manage performance scorecards with clear SLAs, KPIs, and compliance standards aligned with regulatory requirements and internal expectations (ASA, FCR, CSAT, Quality, Safety, and Cost per Contact). Lead structured governance routines (weekly operational reviews, monthly business reviews, quarterly performance reviews). Ensure vendors adhere to company policies, data privacy, and customer protection protocols. Partner with Procurement, IT, and Legal to manage vendor contracts, renewals, and performance incentives. Identify improvement opportunities in call routing, digital deflection, automation, and agent enablement. Support vendor onboarding, training readiness, and technology integration for new lines of business or storm response capacity. Lead forecasting, capacity planning, and staffing models across internal and vendor sites to meet service level, regulatory, and cost targets. Oversee scheduling, real-time management, and adherence to ensure consistent coverage and performance. Collaborate with Operations, HR, and Finance to align headcount, shrinkage, and overtime budgets. Use workforce data to anticipate demand impacts due to seasonality, rate cases, weather events, or system outages. Maintain and enhance workforce systems (e.g., NICE IEX, Verint, Aspect) to improve forecast accuracy and intraday efficiency. Provide visibility to daily, weekly, and monthly performance trends and take proactive steps to optimize staffing and service delivery. Develop executive dashboards and insights to inform operational decisions and leadership storytelling. Perform root cause analysis on SLA misses or cost variances and lead resolution action plans. Drive Lean and continuous improvement principles across vendor and internal teams. Monitor operational health indicators such as occupancy, utilization, and shrinkage to improve productivity and service reliability. Partner with Quality Assurance and Training teams to ensure workforce readiness and skill alignment with evolving customer needs. Education and Experience Bachelor’s degree in Business, Operations, or a related field (or equivalent experience). 5+years of experience in a large-scale utility or regulated industry contact center environment. Proven experience managing outsourced vendor relationships and workforce operations. Strong analytical and technical skills, including proficiency in Excel, Power BI/Tableau, and WFM platforms. Understanding of contact center metrics and their impact on regulatory compliance, affordability, and reliability. Excellent communication and negotiation skills with ability to influence cross-functionally. Demonstrated success implementing governance frameworks and process standardization across multiple locations. This position requires travel to locations in the United States and occassionally to the head office in Canada. A valid passport is required for international travel. Preferred Attributes Utility industry experience in electric, gas, or combination operations. Knowledge of regulatory reporting, call quality compliance, and customer satisfaction drivers. Lean Six Sigma, PMP, or equivalent process improvement certification. Passion for creating a unified culture across internal and vendor teams—“One Vision. One Team. One Voice.” Strategic thinker with a hands-on approach to daily performance execution. Algonquin Power Read Less
  • Direct Support Professional (DSP) Residential Schenectady  

    - Schenectady County
    Look no further...Liberty ARC is the place for you! We offer the chanc... Read More
    Look no further...Liberty ARC is the place for you! We offer the chance to have a fulfilling career, with numerous opportunities to make a REAL difference in the lives of people with intellectual and developmental disabilities. Recently named a Times Union Top Workplace, Liberty ARC is proud of our more than 60 years of providing top-quality supports and services. Liberty ARC offers: COMPETITIVE STARTING RATE - $20.00/hr + experience! FLEXIBLE SCHEDULE GENEROUS PAID TIME OFF - Earn up to 5 weeks in the 1st year! TUITION REIMBURSEMENT - REFERRAL BONUS - Bring a Friend and earn up to $1000! PAID ON-THE-JOB TRAINING As a Direct Support Professional (DSP), you will have the opportunity to support individuals with developmental disabilities to achieve the quality of life they value. Job responsibilities include, but are not limited to: Assistance with daily living activities Medication administration Assistance with meals/dietary needs Personal care Community inclusion Maintenance of various documentation We are looking for DSPs with the following qualities/qualifications: Caring, nurturing demeanor Desire to help others and make a difference in their lives Valid NYS Driver's License Ability to read, write and speak the English language Ability to lift and transfer individuals, lift 50 lbs. Ability to walk, climb, bend, reach, kneel, squat, twist Must be willing to perform a pre-employment drug screen, criminal background check and driver's license abstract Hours of work are dependent upon position and site assignment. Liberty ARC is an Affirmative Action / Equal Opportunity Employer Disclaimer - The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Liberty reserves the right at its sole discretion to amend its policies, programs and/or guidelines, including the contents of this job description, at any time without prior notice. A candidate's rate of pay is based upon a consideration of several factors which may vary based upon the position. These factors may include education, prior work experience, licenses, certifications and labor markets. In addition to your pay, Liberty cares about you and invests in you as a team member, so that you can take care of yourself and your family. Liberty offers eligible team members and their dependents comprehensive health benefits and programs, which may include, medical, dental, vision, life insurance, 401k and more, to help you and your family take care of your whole selves. Read Less
  • Our purpose is sustaining energy and water for life, and it is demonst... Read More
    Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. Purpose This role is accountable for optimizing the performance of both internal and outsourced contact center operations serving gas and electric customers. This role ensures service delivery excellence through effective vendor governance, forecasting, staffing optimization, and operational analytics. The position drives the balance between customer experience, reliability, and cost to serve—ensuring that customers are supported 365/24/7 across voice, chat, and digital channels. Accountabilities Serve as the primary relationship owner for all third-party vendor partners supporting the contact center. Establish and manage performance scorecards with clear SLAs, KPIs, and compliance standards aligned with regulatory requirements and internal expectations (ASA, FCR, CSAT, Quality, Safety, and Cost per Contact). Lead structured governance routines (weekly operational reviews, monthly business reviews, quarterly performance reviews). Ensure vendors adhere to company policies, data privacy, and customer protection protocols. Partner with Procurement, IT, and Legal to manage vendor contracts, renewals, and performance incentives. Identify improvement opportunities in call routing, digital deflection, automation, and agent enablement. Support vendor onboarding, training readiness, and technology integration for new lines of business or storm response capacity. Lead forecasting, capacity planning, and staffing models across internal and vendor sites to meet service level, regulatory, and cost targets. Oversee scheduling, real-time management, and adherence to ensure consistent coverage and performance. Collaborate with Operations, HR, and Finance to align headcount, shrinkage, and overtime budgets. Use workforce data to anticipate demand impacts due to seasonality, rate cases, weather events, or system outages. Maintain and enhance workforce systems (e.g., NICE IEX, Verint, Aspect) to improve forecast accuracy and intraday efficiency. Provide visibility to daily, weekly, and monthly performance trends and take proactive steps to optimize staffing and service delivery. Develop executive dashboards and insights to inform operational decisions and leadership storytelling. Perform root cause analysis on SLA misses or cost variances and lead resolution action plans. Drive Lean and continuous improvement principles across vendor and internal teams. Monitor operational health indicators such as occupancy, utilization, and shrinkage to improve productivity and service reliability. Partner with Quality Assurance and Training teams to ensure workforce readiness and skill alignment with evolving customer needs. Education and Experience Bachelor’s degree in Business, Operations, or a related field (or equivalent experience). 5+years of experience in a large-scale utility or regulated industry contact center environment. Proven experience managing outsourced vendor relationships and workforce operations. Strong analytical and technical skills, including proficiency in Excel, Power BI/Tableau, and WFM platforms. Understanding of contact center metrics and their impact on regulatory compliance, affordability, and reliability. Excellent communication and negotiation skills with ability to influence cross-functionally. Demonstrated success implementing governance frameworks and process standardization across multiple locations. This position requires travel to locations in the United States and occassionally to the head office in Canada. A valid passport is required for international travel. Preferred Attributes Utility industry experience in electric, gas, or combination operations. Knowledge of regulatory reporting, call quality compliance, and customer satisfaction drivers. Lean Six Sigma, PMP, or equivalent process improvement certification. Passion for creating a unified culture across internal and vendor teams—“One Vision. One Team. One Voice.” Strategic thinker with a hands-on approach to daily performance execution. Algonquin Power Read Less

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