Service Desk/IT Support Specialist We’re looking for an Onsite - IT Support Specialist for our client. If you have 5-10 years of experience in Ticketing tools like ServiceNow, Window, Linux, hardware and software troubleshooting domain then this is a great opportunity to grow your career with a company known for excellence. What You'll Do Provide technical support for hardware and software issues across PCs and laptops. Troubleshoot and resolve problems related to Windows and Linux operating systems. Manage and resolve IT service requests using ticketing tools such as ServiceNow . Install, configure, and maintain hardware components and software applications. Ensure timely resolution of incidents and maintain documentation of solutions. What You Bring (Must have) Hands-on experience with ticketing systems (e.g., ServiceNow). Strong knowledge of IT support processes , including hardware and software troubleshooting. Proficiency in Windows and Linux environments. Familiarity with PC and laptop hardware components. Excellent problem-solving and communication skills. Top performers are fast learners, strong team players, and committed to accuracy and inclusiveness. 📍 Location: Auburn, MA - Onsite 💵 Pay: $27 - $29/hr 📩 Apply now to take the next step in your It Support career! Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance
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