LGC Proficiency Testing, North America is based in Traverse City, Michigan. Adding this dedicated PT site to the LGC portfolio makes us a global leader in proficiency testing, providing a strong North American counterpart to our existing PT hub locations in Bury, UK, and Johannesburg, SA.
LGC's operations at this site support American Proficiency Institute, the second largest clinical PT provider in the United States. LGC provides services such as IT, dispatch, commercial and customer services to API and its 20,000 customers in the United States.
Job DescriptionThis role is open to remote candidates located in Michigan.
Purpose
The purpose of this document is to describe the duties, responsibilities, and qualifications of the Global Technical Specialist, Clinical PT.
Overview
As part of the Technical Support team at LGC Proficiency Testing, Inc. (LGC PT), the Global Technical Specialist supports daily activities related to LGC PT's clinical proficiency testing programs.
Main Duties and Responsibilities:
Provide first line support to PT participants via email in relation to technical questions and requests with the PT reporting system PORTAL, the submission results, and report interpretation.Support the Global Technical Manager in planning, coordinating, and maintaining PT round and shipping schedules.Assist with PT program setup, customer order management, and round configuration within IFS and PORTAL systems.Assist with creation and review of technical documents, including instructions to participants.Assist with review and approval of statistical analysis and evaluation decisions, including technical summaries, expert commentary, and interpretive content as needed for PT program reports.Maintain an awareness of technical developments in the clinical laboratory: assist in identifying new proficiency products in response to industry needs.Maintain familiarity with ISO/IEC 17043. Using appropriate document control measures, assist in maintaining compliance with ISO/IEC 17043 requirements.Qualifications
Minimum Qualifications:
Bachelor’s degree in Medical Technology, Medical Laboratory Science or equivalentASCP certified or equivalentPreferred Qualifications:
Proficiency Testing experienceLGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about LGC, please visit our website www.lgcgroup.com
#scienceforasaferworld
Read LessAt LGC we are passionate about delivering Science for a Safer World.
Our work enables research to move faster, diagnosis of disease to be more impactful and helps to support a growing global population. We provide our teams with an environment where they can progress their scientific knowledge and interest, nurture their passion for scientific discoveries and develop in their role.
Job DescriptionLGC Diagnostics & Genomics is seeking a tenacious & people-oriented Inside Sales Specialist with a strong scientific background looking to advance their professional sales career. If you are a goal driven professional who enjoys creating new business opportunities, creative problem solving, learning new technologies and collaborating with your colleagues to provide solutions that enable Science for a Safer World for our customers, this may be the right team for you.
The Inside Sales Specialist will be responsible for successfully positioning and selling the LGC Diagnostics & Genomics portfolio inc. products and services.
The job involves identifying, qualifying and engaging with new and existing customers, positioning LGC Diagnostics & Genomics products in order to provide solutions to their scientific and business needs, and working closely with the commercial team to achieve shared revenue and growth goals.
The position is home based, with expectations to attend meetings on a regular basis with a dedicated sales territory. An element of international travel will also be expected as part of the role (<10%).
Position Summary:
To perform this job successfully, an individual must be able to complete each of the following essential functions satisfactorily.
Region: Pacific Northwest (Northern California, Oregon, Washington, Idaho, Wyoming etc.)Lead Management: Follow up by phone or email on new customer inquiries, sample requests, webinars and tradeshow leads to ensure touch point with all customers for cross selling. Identify and proactively reach out to prospective customers to generate demand for LGC Biosearch & Clinical Diagnostics products and servicesDirect Sales: Work closely and in collaboration with Field Sales and Commercial Applications team members to achieve new sales results by utilizing a strategic sales process. Utilize excellent verbal and written communication skills to learn customers’ business requirements and recommend appropriate solutions in a consultative manner that will resolve scientific, automation, and business issues. Provide custom pricing and quotes to customers, working closely with Field Sales, Head of Sales and Product Management. Follow-up on quotes and orders to secure recurring business and identify additional opportunities to grow business within existing accounts. Prospecting: Proactively seek new customers as well as new business opportunities within existing customers.Pipeline Management: Assist Marketing and Product Management with efforts to generate and qualify a sufficient pipeline of prospects needed for the company to achieve goals in future periods. Pipeline management includes maintaining systems and updating prospect records to ensure accurate pipeline visibility at all levels of the corporate level. Industry and Product Knowledge: Develop and maintain a strong understanding of industry trends, client operations, and competitive offerings to effectively position LGC Biosearch & Clinical Diagnostics products.Reporting: Provides timely sales and pipeline inputs as required to support reporting of leading and lagging indicators.Schedule/Core Hours – Monday – Friday 8:00am-5.00pm
QualificationsMinimum Qualifications:
A bachelor’s degree in Life SciencesProven, effective time management and organizational skillsAbility to work autonomously and to travel as needed (<10%)Outstanding interpersonal and networking skills to drive successful relationship buildingStrong critical thinking and analytical skills, with experience or ability to effectively report and track sales metricsExcellent written and verbal communication and listening skillsResults-oriented, high-energy and positive “can-do” approachStrong skills and expertise in using Microsoft Office and associated applications. Excellent business and sales presentation skills using PowerPoint required.Preferred Qualifications:
Minimum of 1 year of experience in sales, account management, or customer service. Demonstrated understanding and skill set in effective sales process including forecasting.A minimum of 1 year of experience in the life science industry, including bench/lab work in molecular biology or geneticsProficiency with SalesForce.com or other CRM for pipeline and account management
Competencies & Behaviors:
CORE LGC VALUES:
The jobholder will be able to demonstrate the following behaviors in line with LGC’s values:
Passion - Enthused, engaged and passionate about the role and making positive changes.Curiosity - Actively ensures the job holder keeps up to date with current practicesIntegrity – Acts with integrity and encourages role model behaviorsBrilliance - Strives to deliver brilliant service and outcomes for the team, function and organizationRespect - Treats colleagues and customers with respect at all timesOverall, promotes cooperation and commitment within a team to achieve goals and deliverables.All your information will be kept confidential according to EEO guidelines.
Read LessLGC PT provides support services to API. These services include packaging and shipping, customer service, sales and marketing, finance, and IT. LGC PT also offers an ISO / IEC 17043 accredited proficiency testing program for clinical laboratories outside of the United States who prefer a different schedule and sample format than U.S. laboratories.
Together, API and LGC PT support the American Proficiency Institute proficiency testing program, which is known for its innovation and exceptional service.
API administers all technical and regulatory aspects of the PT program; its team of Medical Laboratory Scientists are experts in proficiency testing with 174 years of combined experience in PT. The team is responsible for program planning, sample procurement, statistical review of participant data, performance evaluation, and technical support.
API is backed by LGC PT's customer service team, who are renowned for their personal and responsive service. In addition, the LGC PT Supply Chain assembles and ships >145,000 PT kits to API participants each year, with processes designed to help ensure the accuracy of the PT kits.
Job Description
The Senior Software Engineer is a highly experienced technical professional responsible for design, modernization, and ongoing support of critical software systems that underpin the operations of API. As an essential member of the Software Development Team, they play a critical part in shaping the organization's technical direction, influencing architectural decisions, and ensuring the delivery of high-quality, secure, and maintainable software. The Senior Software Engineer serves as a subject matter expert, champions engineering best practices, and contributes to the long-term technology roadmap in support of business objectives.
Main Duties and Responsibilities:
Technical Leadership and Strategy
Lead the design, development, modernization, and maintenance of enterprise software applications supporting API and LGC Proficiency Testing operations.Influence and guide architectural decisions to ensure scalability, reliability, performance, and security.Advise leadership and stakeholders on strategic technology choices, emerging technologies, and technical investments.Contribute to the development and execution of the organization's technology roadmap.Serve as a trusted technical advisor for complex initiatives and critical business projects.Software Design & Development
Design, develop, test, and deploy high-quality software solutions using modern development practices.Collaborate with product managers and stakeholders to translate business requirements into robust technical solutions.Write clean, efficient, and maintainable code following best practices and coding standards.Own the full software development lifecycle (SDLC), including design, development, testing, deployment, and maintenance.Troubleshoot and resolve complex technical issues across multiple systems and environments.Engineering Excellence
Help to drive adoption of modern development practices (Agile, CI/CD, DevOps).Lead initiatives to strengthen automated testing, including unit, integration, and UI testing frameworks.Conduct design reviews and code reviews to ensure technical excellence and knowledge sharing.Promote documentation standards and maintain technical knowledge repositories.Mentorship and Team Development
Provide technical guidance, coaching, and mentorship to junior and mid-level developers.Promote best practices in coding standards, testing, documentation, and DevOps.Support a culture of continuous learning, accountability, and collaboration within the development team.QualificationsRequired Qualifications
Bachelor’s degree in Computer Science, Software Engineering, or related field.8+ years of professional software development experience (or equivalent expertise).Expertise in one or more programming languages such as Java, C#, Python, or JavaScript.Strong knowledge of software architecture, design patterns, and system design.Experience with databases, APIs, cloud platforms (AWS, Azure, or GCP), and microservices architecture.Deep understanding of software development lifecycle (SDLC) and modern engineering practices.Strong problem-solving and analytical skills with the ability to handle ambiguity.Experience leading or mentoring development teamsPreferred Qualifications
Master’s degree in Computer Science, Software Engineering, or related field.Experience leading technical teams or acting as a technical lead.Expertise in cloud-native development and containerization (Docker, Kubernetes).Experience with automated testing, CI/CD pipelines, and DevOps tooling.Key Competencies
Technical leadership and strategic thinkingMentorship and team developmentContinuous improvement mindsetStrong collaboration and stakeholder engagementAttention to detail and commitment to qualityAdaptability in a fast-evolving technical environmentJoin LGC and become part of a team that values collaboration, integrity, and brilliance in all we do. We are committed to encouraging a workplace where everyone can thrive and contribute to our mission. Our positive and inclusive culture ensures that we can compete and succeed in our goals while encouraging respect and innovation.
Our values:
PASSIONCURIOSITYINTEGRITYBRILLIANCERESPECTLGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about LGC, please visit our website www.lgcgroup.com
#scienceforasaferworld
Science for a Safer World
A global life sciences leader partnering with customers worldwide to solve critical challenges in diagnosing, treating, feeding, and protecting our population.
All your information will be kept confidential according to EEO guidelines.
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