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LEHIGH VALLEY ADULT SERVICES
JOB DESCRIPTION
Job Title: Quality Management Coordinator
SUMMARY
The Quality Management Coordinator of Lehigh Valley Adult Services will be responsible for creating and enforcing a Quality Assurance System for evaluating performance that focuses on structure, processes, and outcomes to reduce or resolve identified problems or implement process improvements. Quality Assurance Programs are to be planned, objective, comprehensive, systematic, measurable, and ongoing. There should be a system of checks and balances for the company through the development of standards with measurable goals, documentation of policies and procedures, staff training, and review of data associated with standards. The Quality Management Coordinator will confirm and enforce adherence to standards and Federal, State, and Statute laws and Regulation. This will also include monitoring activities to assure or improve the quality of care and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Investigate incidents and manage EIM within HCSIS.
Identify areas in need of improvement and implement process improvements.
Develop corrective actions to address areas of deficiencies.
Follow up monitoring to ensure effectiveness of corrective actions taken to rectify concern(s).
Review findings with QA Committee members and staff involved in the review process, etc.
Obtain necessary resources to implement corrective actions.
Develop educational information, policies, procedures, etc. pertinent to corrective actions.
Educate and train staff, residents, and families (as necessary) to the upcoming corrective actions (changes).
There should be a periodic review of residential finance reports or medication records, or any other method for monitoring.
Assign a monitoring time frame for each area and person responsible for follow up.
Identify processes for the staff, supervisor, and director to review effectiveness of corrective action (s) and provide feedback on next steps.
Provide a mechanism for communicating quality to appropriate parties including, but not limited to, administrative and executive staff, residents, family members and staff.
Serve as a mechanism for communicating accomplishments to appropriate parties including, but not limited to, Board of Directors, administrative and executive staff, residents family members.
Assign and conduct investigations
Enter and finalize unusual incidents
Conducting Satisfaction Surveys
Adhere to HEDI
Other duties as assigned.
QUALIFICATIONS
Successful completion of FBI fingerprint (as required), PA Criminal Background Check, Child Abuse Clearance, Drug Screen, and complete a Physical
Working knowledge of EIM/EMC
Excellent communication skills
Analytical Skills
A desire to help others achieve their best
EDUCATION AND/OR EXPERIENCE
Bachelors degree with experience in the field (Master Preferred)
Experience in licensing
Ability to analyze data and create and review processes
Experience working with persons that have Intellectual Disabilities: 5 years (Preferred)
Hours of Work / Compensation
Fulltime, including possible nights and weekends
Language Skills
Ability to read and interpret documents such as procedure manuals and work instructions. Ability to write routine reports and correspondence. Ability to speak and communicate well with customers and staff.
CERTIFICATES, LICENSES, REGISTRATIONS
Must remain current and updated
Must complete 48 hours of training Annually
Certified Investigator preferred, or willing to obtain certification within the first three (3) months of employment.
PHYSICALS DEMANDS
The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
For the most part ambient room temperatures, lighting, and traditional office equipment as found in a typical office environment.
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