Account Representative
Position Summary
The Account Representative serves as a key point of contact for customers by providing product information, processing orders, responding to inquiries, and resolving issues. This role works closely with the Regional Sales Manager, Manufacturer Representatives, Engineering, and Sales Teams to deliver exceptional customer service and ensure accurate order fulfillment.
Key Responsibilities
Customer Service & Sales Support
Respond to customer inquiries via phone and email regarding products and servicesProcess customer orders and enter them accurately into the ERP systemProvide quotes, pricing, and delivery informationSupport the Regional Sales Manager and Manufacturer Representatives with customer needsCompare customer parts requests with quoted products to ensure accuracyOrder Management
Coordinate with customers and internal teams regarding order status and delivery exceptionsReview open order reports and proactively follow up with customersAnalyze sales activity to identify missed opportunities and potential growthProblem Resolution
Investigate customer complaints and assist in resolving issuesEscalate unresolved concerns to the appropriate department when necessaryMaintain positive customer relationships through professional communicationTeam Collaboration
Perform administrative analysis and support tasks for the Engineering and Sales TeamsParticipate in continuous improvement initiatives and departmental projectsComplete additional duties as assignedQualifications
Required Education & Experience
High School Diploma or equivalentOne to three years of customer service or account support experienceEquivalent combinations of education and experience may be consideredRequired Skills
Strong customer service and interpersonal skillsExcellent verbal and written communicationIntermediate proficiency with Microsoft Excel, Word, and OutlookExperience working with ERP systemsStrong attention to detail and organizational skillsCritical thinking and problem-solving abilitiesEffective time management and ability to prioritize multiple tasksAbility to adapt to changing priorities and work collaboratively with cross-functional teamsProfessional conflict resolution and negotiation skillsDependable with a high level of integrityQuality Responsibilities
As part of the Quality Management System, employees are expected to follow all quality procedures, work instructions, and documentation requirements while supporting continuous improvement initiatives and company quality objectives.
Physical Requirements
Work primarily in a climate-controlled office environmentRegular use of a computer, keyboard, mouse, telephone, and emailAbility to sit, stand, bend, reach, and move throughout the facilityFrequent close vision for reading and computer workOccasional lifting and carrying as neededSafety glasses and gloves may be required in designated production areasReasonable accommodations may be provided for qualified individuals with disabilitiesWhy Join Our Team?
Collaborative and supportive work environmentOpportunity to work closely with Sales and Engineering teamsStable full-time position with growth potentialMake a direct impact on customer satisfaction and business successCompany DescriptionLeader Tech is a world leading innovator and manufacturer of EMI shielding products for circuit boards, electronic enclosures, interconnect cables and Thermal solutions founded in 1984. The Company serves a diverse commercial and military customer base from its Global EMI Shielding Technology Center located in Tampa, Florida. Every detail of the company’s one-of-a-kind manufacturing facility is tailor-engineered to streamline and improve customer service, engineering and manufacturing processes.Company DescriptionLeader Tech is a world leading innovator and manufacturer of EMI shielding products for circuit boards, electronic enclosures, interconnect cables and Thermal solutions founded in 1984. The Company serves a diverse commercial and military customer base from its Global EMI Shielding Technology Center located in Tampa, Florida. Every detail of the company’s one-of-a-kind manufacturing facility is tailor-engineered to streamline and improve customer service, engineering and manufacturing processes. Read Less
Leader Tech is a world leading innovator and manufacturer of EMI shielding products for circuit boards, electronic enclosures, interconnect cables and Thermal solutions founded in 1984. The Company serves a diverse commercial and military customer base from its Global EMI Shielding Technology Center located in Tampa, Florida. Every detail of the company’s one-of-a-kind manufacturing facility is tailor-engineered to streamline and improve customer service, engineering and manufacturing processes.
POSITION SUMMARY:
The Applications Engineer is responsible for providing technical expertise and application support for Leader Tech's portfolio of advanced materials, including conductive elastomers, ferrite materials, EMI absorbers, thermal interface materials, conductive foams, and related EMI shielding and thermal management solutions.
This position serves as the primary technical resource for customers, sales personnel, and distributors by evaluating application requirements, recommending material solutions, assisting with product implementation, and supporting new business opportunities. The Applications Engineer works closely with customer design teams, internal engineering, product management, and manufacturing to develop practical solutions that meet electrical, thermal, environmental, and mechanical performance requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer & Sales Support
Provide technical support to customers, distributors, and sales personnel regarding Leader Tech material solutions.Evaluate customer requirements and recommend appropriate conductive elastomer, ferrite, EMI absorber, thermal interface, and grounding materials.Participate in customer meetings, design reviews, and technical presentations.Assist customers with material selection, performance optimization, and product implementation.Respond to technical inquiries regarding material properties, specifications, testing, and performance characteristics.Support sales opportunities through technical consultation and application recommendations.Conduct customer and distributor training on product capabilities and best practices.
Application Engineering
Collaborate with customer electrical, mechanical, EMC, and thermal engineers to develop effective solutions.Analyze application requirements involving EMI shielding, grounding, thermal management, environmental sealing, and signal integrity.Review customer drawings, specifications, and test data to determine suitable material solutions.Assist with prototype evaluation and validation testing.Support customer qualification and approval processes.Develop application notes, technical presentations, white papers, and product documentation.
Product & Market Support
Serve as the internal technical expert for conductive elastomers, ferrites, absorbers, thermal interface materials, and related technologies.Conduct competitive product evaluations and benchmarking activities.Work with manufacturing and quality teams to resolve technical issues and customer concerns.Assist in identifying emerging applications, market trends, and growth opportunities.
Product Technologies Supported
Conductive elastomersEMI gasket materialsFerrite sheets and suppression materialsRF and microwave absorber materialsThermal gap fillers and thermal interface materialsConductive foam and fabric-over-foam productsElectrically conductive materialsEMI shielding and grounding solutionsEnvironmental sealing solutions with EMI shielding requirements
ESSENTIAL SKILLS AND KNOWLEDGE:
Strong customer-facing communication skillsTechnical presentation and training skillsKnowledge of EMI/EMC fundamentalsUnderstanding of thermal management principlesUnderstanding of electrical and electronic systemsMaterials science fundamentalsApplication engineering and troubleshootingProblem solving and root-cause analysisProject managementTechnical writing and documentationAbility to interpret engineering drawings and specificationsRelationship building and collaborationTime management and organization
Preferred Technical Knowledge
Conductive elastomers EMI shielding materialsFerrite materials and RF suppressionThermal interface materials EMC compliance testingAerospace, defense, telecommunications, medical, or industrial electronics applicationsCAD software (SolidWorks or equivalent)Laboratory testing
EDUCATION AND EXPERIENCE:
Required
Bachelor's degree in Electrical Engineering, Mechanical Engineering, Materials Science, Physics, or related technical field.3+ years of experience in applications engineering, technical sales support, product engineering, or customer-facing engineering roles.Preferred
Experience with EMI shielding, EMC, RF, thermal management, or advanced materials.Experience supporting electronic systems or electronic packaging applications.Experience working directly with OEM engineering teams.Familiarity with military, aerospace, industrial, or telecommunications standards.ERP experience
TRAVEL:
Up to 25% travel for customer visits, trade shows, technical presentations, and sales support activities.Company DescriptionLeader Tech is a world leading innovator and manufacturer of EMI shielding products for circuit boards, electronic enclosures, interconnect cables and Thermal solutions founded in 1984. The Company serves a diverse commercial and military customer base from its Global EMI Shielding Technology Center located in Tampa, Florida. Every detail of the company’s one-of-a-kind manufacturing facility is tailor-engineered to streamline and improve customer service, engineering and manufacturing processes.Company DescriptionLeader Tech is a world leading innovator and manufacturer of EMI shielding products for circuit boards, electronic enclosures, interconnect cables and Thermal solutions founded in 1984. The Company serves a diverse commercial and military customer base from its Global EMI Shielding Technology Center located in Tampa, Florida. Every detail of the company’s one-of-a-kind manufacturing facility is tailor-engineered to streamline and improve customer service, engineering and manufacturing processes. Read Less
Leader Tech is a world leading innovator and manufacturer of EMI shielding products for circuit boards, electronic enclosures, interconnect cables and Thermal solutions founded in 1984. The Company serves a diverse commercial and military customer base from its Global EMI Shielding Technology Center located in Tampa, Florida. Every detail of the company’s one-of-a-kind manufacturing facility is tailor-engineered to streamline and improve customer service, engineering and manufacturing processes.
POSITION SUMMARY:
The Controller is responsible to assist with the financial affairs and accounting operations of the organization. Maintains a system to retain financial reports and implement a comprehensive set of controls and budgets to mitigate risk. Responsible for the preparation of financial analyses of operations, including interim and final financial statements and reports with supporting schedules, for the guidance of management. This position ensures compliance of the organization with Generally Accepted Accounting Principles (GAAP), Sarbanes-Oxley (SOX) and other applicable standards and legislation.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Manages the accuracy and productivity of day-to-day activities of accounts payable, cash disbursements, invoicing/billing, customer credits and collections, payroll, perpetual inventory integrity, fixed asset records, general & entity accounting, cost accounting, Human Resources, and Operations, etc.
• Maintains current knowledge of organizational policies and procedures, federal and state policies and directives, and current accounting standards.
• Supervises employees performing financial reporting, accounting, billing, collections, payroll, journal entries, and budgeting duties.
• Develops internal control policies, guidelines, and procedures for activities such as budget administration, cash and credit management, and accounting.
• Prepares or directs preparation of financial statements, business activity reports, financial position forecasts, annual budgets, or reports required by regulatory agencies.
• Provides direction and assistance to other organizational units regarding accounting and budgeting policies and procedures and efficient control and utilization of financial resources.
• Analyzes the financial details of past, present, and expected operations to identify development opportunities and areas where improvement is needed.
• Advises management on short-term and long-term financial objectives, policies, and actions.
• Monitors financial activities and details, such as cash flow and reserve levels, to ensure that all legal and regulatory requirements are met.
• Evaluates needs for procurement of funds and investment of surpluses and makes appropriate recommendations.
• Performs budget vs. actual analysis for the Corporate Division on a monthly basis.
• Prepares various cash, AP discount, and capitalization reports on a monthly basis.
• Reviews and approves applications for new credit arrangements.
• Assists with annual review of inventory and analyzes variances in the ERP system. Calculates variances and reports significant issues to management.
• Prepares annual budget for equipment expenditures and tracks budget variances.
• Maintains established contracts for the organization.
• Assists with training of accounting and administrative staff as needed.
ESSENTIAL SKILLS AND KNOWLEDGE:
• Accounting and ERP software
• Adaptability
• Advanced Microsoft Excel and spreadsheet skills; intermediate MS Word and Outlook skills
• Administration and management of personnel and financial resources
• Analytical skills to synthesize complex or diverse information
• Attention to detail
• Critical thinking
• Dependability
• Interpersonal skills to interact with all team members; speaks clearly and persuasively, demonstrates group presentation skills, and conducts meetings
• Integrity
• Law and government affecting financial decisions of the organization
• Leadership
• Mathematics
• Problem solving to identify and resolve problems in a timely manner and gather and analyze information skillfully
• Time management
• Verbal and written communication skills
EDUCATION AND EXPERIENCE:
• Bachelor's degree in Accounting or Finance, or equivalent, is desired.
• CPA required or equivalent is desired.
• Any equivalent combination of education and experience determined to be acceptable by management.
• Directly supervises employees and carries out supervisory responsibilities in accordance with the organization. 5-10 years of experience in coordinating audit activities and managing reporting, budget development and analysis, accounts payable and receivable, general ledger, payroll, and accounting for investments.
LEADERSHIP RESPONSIBILITIES:
• Accountability: Leads by example and acknowledges responsibility for mistakes made within the team. Demands a high standard of conduct from themselves and team members. Works with team members to find ways to mistake-proof issues and reduce defects.
• Adaptability: Be ready to manage and accept change efficiently and professionally in the best interests of the company.
• Integrity: Takes responsibility for the actions of team members and themselves in regard to meeting the expectations of an assigned job description. Upholds company policies and procedures. Ensures consistency when making decisions. Be just and fair when making decisions in regard to team members.
• Leadership: Directs team to enable the best and desired results. Communicates effective instructions related to departmental work and organizational goals. Listens carefully to what employees are telling or asking in order to continuously improve processes.
• Motivate: Keeps team informed, makes them feel proud of the assigned job, and develops team by giving them additional responsibilities. Mentions special accomplishments, ideas that have saved time, and suggestions that have made processes more efficient. Recognizes employees for a job well done.
• Planning: Organizes, prioritizes, and plans the activity for all work for team or department in alignment with organizational goals. Achieves positive results in areas of safety, quality, and productivity.
• Quality: Communicates the importance of meeting customer, statutory, and regulatory requirements throughout all levels of the organization. Communicates quality objectives and the quality policy. Conducts reviews of processes and policies that affect employees. Ensures the availability of resources needed by team members. Understands how changes in the organization affect the Quality Management System (QMS).
• Training: Develops, deploys, and documents training within your teams. Provides feedback to team members during review sessions to enable development and growth.
QUALITY MANAGEMENT SYSTEM RESPONSIBILITIES
• As a member of the Quality Management System, quality procedures, requirements, work instructions, and other required documentation must be followed. Team members are responsible to be aware of the company quality policy and quality objectives in order to support the improvement projects and contribute to the overall mission of the organization.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
• Works primarily in a climate-controlled office environment with minimal safety/health hazard potential with moderate noise.
• Works at a computer terminal utilizing a monitor, keyboard, and mouse. Utilizes electronic mail and telephone regularly.
• Regularly required to sit, stand, bend, reach, and move about the facility with occasional lifting from floor, bending, and frequent near vision use for reading and computer use at a workstation.
• PPE required may include safety glasses and gloves in designated areas of the facility.
• The physical demands described here are representative of those needed to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ADDITIONAL DUTIES AND RESPONSIBILITIES:
• Will be required to perform other duties as requested, directed, or assigned.
Company DescriptionLeader Tech is a world leading innovator and manufacturer of EMI shielding products for circuit boards, electronic enclosures, interconnect cables and Thermal solutions founded in 1984. The Company serves a diverse commercial and military customer base from its Global EMI Shielding Technology Center located in Tampa, Florida. Every detail of the company’s one-of-a-kind manufacturing facility is tailor-engineered to streamline and improve customer service, engineering and manufacturing processes.Company DescriptionLeader Tech is a world leading innovator and manufacturer of EMI shielding products for circuit boards, electronic enclosures, interconnect cables and Thermal solutions founded in 1984. The Company serves a diverse commercial and military customer base from its Global EMI Shielding Technology Center located in Tampa, Florida. Every detail of the company’s one-of-a-kind manufacturing facility is tailor-engineered to streamline and improve customer service, engineering and manufacturing processes. Read Less