Administer projects from start to finish, ensuring that installation jobs are completed on time and within budget. Provide complete customers satisfaction. Previous expertise in voice and data cabling and the ability to use electronic cable testing equipment and the ability to step in and provide hands-on assistance to technicians when necessary will be required. Excellent verbal and written communication skills.
Duties & Responsibilities
Knowledge of telecommunications industry services, solutions and trends. Strong and effective written and verbal communication skills coupled with excellent interpersonal and team skills. Excellent leadership and management skills. Must be able to read and interrupt blueprints, engineering specifications for telecommunications voice and data requirements. Also have the ability to use a high degree of independent judgment to make sound decisions to keep the project on track. Understanding of technical documents, architectural plans, floor plans, site survey reports, test plans, schedules, procedures and acceptance test reports, equipment performance, operational test and feedback to the proper individuals/departments.Configuration management to evaluate proposed changes/upgrades to the infrastructure (hardware/software).Configure Avaya Aura platforms, including IP Office and Communication Manager.Experience in managing, supervising, and assigning multiple crew of cable of pullers, installers, and testers. Manage troubleshooting and resolution of voice/data communication installations, upgrades and problems across the enterprise. Operate and maintain the base Voice Switching System (VSS) IAW Original Equipment Manufacturer (OEM) procedures.Operate and maintain the base VoIP Communications manager and VoIP to TDM Gateway IAW Original Equipment Manufacturer (OEM) procedures.Perform disk, cartridge, or tape backup of the VSS memory within 24 hours of database change.Perform System Data Administration on all equipment and software associated with the BTSPerform software functions and translations for any trunk or circuit configuration required by on-base systems or users; perform adds, moves, changes, deletes, and query of a circuit or system data; and provide directory assistance information, service orders, trouble assistance, records administration, and billing as a function of switch operation.Perform Monthly Maintenance including Periodic Maintenance Inspections (PMI) testing and documentation of the telephone switch backup power system.Perform semi-annual traffic measurement and analysis within system capabilities and limitations, and perform analysis and studies on the base switching system.Must be detail and safety oriented.
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor
Education & Experience Requirements
BA/BS in Telecommunications or equivalent Technical degree or equivalent experience, OSHA Certificates for construction and general job site safety (trenching), CPR, manhole recovery.3 years minimum qualified practical field experience specific to switch maintenance and ISP/OSP3+ years experience with secure VoIP or Avaya technologiesSkill & Certification Requirements
CAT 3, 5, 5E and 6 wiring. Certification preferred.IAT Level II or Equivalent Security+Familiarity with Avaya Communication Manager, Session Manager, System Manager, and Communication Control Toolkit (CCT).Cisco Software and Routing. Certification preferred.Nortel Meridian 1Option 81C with CS1000M. Certification preferred.Comp TIA Security+. Certification required.Knowledge of key systems.Computer skills; TMS, CVC, CAIRS, SharePoint, and Microsoft Office Suite.OSHA regulation 29 CFR 1910.146 stating that contractors must work in pairs when working in Permit-Required Confined Spaces (PRCS) Confined Space Certification required.Experience in UTP and fiber optic termination and splicing.Experience with Routers, Switches and HUBs, operation and maintenance of the base Voice Switching System (VSS) with the latest software version.Experience in set-up and the installations of telecom closets, but not limited to installation of rack equipment, ladder rack, cable management hardware, terminations and verification of premise wiring.Able to establish implementation plans for PBX/Voice Mail installations.Inside/Outside Plants experience desirable, to include terminating and splicing of copper and fiber.Familiar with GPS technology.Proficient in troubleshooting techniques.Able to attain confined space certification, and experience working in confined spaces (manholes) preferred.Not required to lift more than 50lbs.Position requires sitting, standing, keeling for long periods of time. (Heavy Work)LCI is an Equal Opportunity Employer Veteran/DisabledLeader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr@lcibest.comPosition Summary
The Telecommunication Field Technician installs, maintains, and repairs voice, data, and wireless communication infrastructure, including fiber optic lines, routers, and switches. They work on-site, testing equipment to ensure optimal performance, troubleshooting outages, and providing customer service, often requiring physical labor at heights or in confined spaces.
Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance.
Duties & Responsibilities
Knowledge of telecommunications industry services, solutions and trends. Establishes communications systems by installing, operating, and maintaining voice and data telecommunications network circuits and equipment.Plans network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools; assessing installation site; and preparing an installation diagram.Establishes voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment, routers, switches, multiplexors, cable trays, and alarm and fire-suppression systems; building ironwork and ladder racks; establishing connections; programming features; integrations; following industry standards; activating remote access tools; and coordinating with contractors.Verifies service by testing circuits, equipment, and alarms; and identifying, correcting, or escalating problems.Documents network by labeling and routing equipment and cables and recording configuration diagrams and specifications.Maintains network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation.Maintains customer rapport by listening to and resolving concerns and answering questions.Maintains safe work environment by following codes, standards, and legal regulations.Keeps supplies ready by inventorying stock, placing orders, and verifying receipt.Updates job knowledge by participating in educational opportunities and reading technical publications.Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.Must be detailed and safety oriented.This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor
Education & Experience Requirements
BA/BS in Telecommunications or equivalent technical degree or equivalent experience, OSHA Certificates for construction and general job site safety (trenching), CPR, manhole recovery.3 years minimum qualified practical field experience specific to switch maintenance and ISP/OSP.3+ years’ experience with secure VoIP or Avaya technologies.Skill & Certification Requirements
CAT 3, 5, 5E and 6 wiring. Certification preferred.IAT Level II or Equivalent Security+Familiarity with Avaya Communication Manager, Session Manager, System Manager, and Communication Control Toolkit (CCT).Telecommunications systems engineeringTelecommunications knowledgeTelecommunications technologiesAudiovisual maintenanceProvisioningTechnical understandingFunctional and technical skillsIndependenceAttention to detailVerbal communicationDocumentation skillsComp TIA Security+. Certification required.Knowledge of key systems.Computer skills; TMS, CVC, CAIRS, SharePoint, and Microsoft Office Suite.OSHA regulation 29 CFR 1910.146 Confined SpacesAble to establish implementation plans for PBX/Voice Mail installations.Inside/Outside Plants Terminating and splice of copper and fiber.GPS technology.Able to attain confined space certification, and experience working in confined spaces (manholes) preferred.Not required to lift more than 50lbs.Position requires sitting, standing, and keeling for long periods of time. (Heavy Work)LCI is an Equal Opportunity Employer Veteran/DisabledLeader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr@lcibest.com Read LessPosition Summary
LCI is seeking an On-Site Certified Call Manager Technician to install, configure, and maintain Avaya Aura Communications and Session Manager IP telephony systems.
Individuals must be able to attain and maintain a valid US Government security clearance to be retained in the position
Duties & Responsibilities
Lead the installation, configuration, and end-to-end maintenance of Avaya Aura Communication Manager and Session Manager.Manage and troubleshoot complex IP telephony systems to ensure high availability and seamless communication.Perform routine maintenance, system upgrades, and advanced troubleshooting for mission-critical voice environments.Provide management to complex communications project which may include IT, Network, Communications, and Telecommunications.Manage IP telephony and VoIP technologies, including network or voice quality issues.Perform patches, upgrades, and migrations for communication systems.Manage enterprise-wide UC Implementation: migrations from legacy Avaya/Centrex systems to SIP-based unified communications platforms.Provide advanced technical troubleshooting support for voice systems and troubleshooting voice-over internet protocols (VoIP).Perform moves, additions, changes (MACs) and manage call center environments operational support.Work with IT teams to address user requests and provide system training.Configure Avaya Aura platforms, including IP Office and Communication Manager.Lead troubleshooting support for key telephony system issues (IVR, Avaya, Verint) and ensuring high availability. Provide complete Operation and Maintenance (O&M) on the Local Session Controller (LSC) and all peripheral equipment to include any and all security requirements.Technical Support: Managing IP telephony and VoIP technologies, including network or voice quality issues.Provide advanced expertise and proven experience with system operations and support, radio communications, antenna/tower communications, telecommunications.Read, interpret, and develop engineering specifications and drawings.Understand technical documents, architectural plans, floor plans, site survey reports, test plans, schedules, procedures and acceptance test reports, equipment performance, operational test and feedback to the proper individuals/departments.Configuration management to evaluate proposed changes/upgrades to the infrastructure (hardware/software).Provide management and reporting of work request utilizing the Army’s Enterprise Remedy automated work order system, to track and work customer requests.Input data of work requests that are processed in the Workload Analysis Report.Support troubleshooting and resolution of voice/data communication installations, upgrades and problems across the enterprise.Supervise team of multi-disciplined telecommunications professionals.Manage training and certification of employees.Must be detailed and safety oriented.This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor
Education & Experience Requirements
BS in IT-related or Telecommunications or equivalent technical degree or equivalent experience5+ years of relevant experience requiredAvaya telephony administrationVoIP, SIP protocols, networking, and Avaya Aura platforms.DoDD 8570 IAT Level II Certification – CompTIA Security+ - Required Certifications: Avaya Professional or Specialist certifications (e.g., ACIS or ACSS) are highly valued.Skill & Certification Requirements
IAT Level II or Equivalent Security+Familiarity with Avaya Communication Manager, Session Manager, System Manager, and Communication Control Toolkit (CCT).Avaya Aura Platforms Avaya System Management: Installing, configuring, and maintaining Avaya Aura Communication Manager (CM), System Manager (SMGR), Session Manager (SM), and Avaya CMS.SIP trunking and VoIP troubleshooting.Contact Center TechnologyCertification: Avaya Implementation Professional Specialist (AIPS) or Support Professional Specialist (ASPS).SharePoint Documentation Proficient in troubleshooting techniquesMay be required to lift more than 50lbsPosition requires sitting, standing, keeling for long periods of timeLCI is an Equal Opportunity Employer/Veterans/DisabledLeader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr@lcibest.com
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Position Summary
LCI is seeking an Information Technology Equipment & System Administration Support Specialist to provide oversight of information technology asset management (ITAM) accounts throughout various buildings. This position supports approximately 650+ users across NIPR and SIPR environments and requires strong experience in systems administration, IT asset accountability, help desk operations, and information assurance compliance.
Individual must be able to attain and maintain a valid U.S. Government Secret security clearance.
Duties & Responsibilities
Install, configure, troubleshoot, and maintain NIPR and SIPR desktops, laptops, tablets, and mobile devicesMaintain handheld devices (tablets, smartphones)Configure and maintain peripherals (printers, scanners, monitors, etc.)Establish and maintain physical and wireless network connectivityApply security updates to maintain compliance with DAF and local policiesSubmit and track tickets using ServiceNow, CIPS, or designated ticketing systemsMeet defined response timelines for High, Medium, and Low priority ticketsServe as IT Asset Manager (ITAM)Track equipment from receipt through lifecycle sustainmentLabel accountable assets per Air Force requirementsConduct annual and directed inventoriesMaintain inventory documentation and appointment lettersDecommission and process excess/obsolete assets within required timelinesEnsure drive sanitation per DAF standardsMaintain TACLANE devices and SIPR enclavesSupport VTC/SVTC setup and troubleshootingAdminister CES SharePoint site and manage permissionsManage user accounts, network access, and permissionsInstall only approved software and conduct annual software verificationServe as MICT assessor and provide required inputsMaintain IA compliance and support annual inspectionsThis job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor
Education & Experience Requirements
Minimum 3 years of practical experience in Information Technology (IT) or a related fieldExperience supporting NIPR/SIPR environmentsExperience with ServiceNow or similar ticketing systemStrong understanding of IT asset accountability and inventory processesActive Secret ClearanceCompTIA Security+ (IAT Level II compliant per DoD 8140.03)Skill & Certification Requirements
NIPR and/or SIPR environment: 3 years (Required)IT Asset manager: 1 year (Required)CompTIA Security+ (Required)Security clearance: Secret (Required)Work Location: In personPosition requires sitting, standing, kneeling for long periods of time, lifting more than 50 lbs, climbing on ladders, and working in dirty and noisy areas. (Heavy Work)Proficient in troubleshooting techniques.Able to perform CPR and safety observer duties if necessary.LCI is an Equal Opportunity Employer/ Veterans/ DisabledIf you are an individual with a disability or a disabled veteran and need a reasonable accommodation to apply to a position please contact HR by phone at (405) 622-2200 or by email at hr@lcibest.com.
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Position SummaryThe Project Manager Provide project management and building information modeling support to include stakeholder coordination, requirements management, planning, scheduling, tracking, reporting, data analysis, and supervision/management.
Individuals must be able to attain and maintain a valid US Government Top Secret (TS) security clearance with eligibility for Sensitive Compartmented Information (SCI) to be retained in the position.
Duties & Responsibilities
Project planning, scheduling, tracking, reportingRequirements analysis and managementStakeholder coordinationData analysis, market surveys, and cost estimationSupervision of personnel and requirements.This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor
Education & Experience Requirements
Minimum of 5 years of experience in project management and Building Information Modeling (BIM).Demonstrated expertise in civil engineering, architectural engineering, and facility planning.Strong analytical skills with the ability to research, evaluate, and develop recommendations.Ability to collaborate effectively with multiple agencies, stakeholders, and technical teams..Skill & Certification Requirements
Facility operationsTechnical civil engineering operations & maintenanceBuilding Information modelingTechnical drawings and documentationProject ManagementSupervisory/managementStrong written and oral communications Supporting DoD facility projects or working with military mechanical system standards.Familiarity with Bluebeam and Microsoft Office Suite.Strong written and verbal communication skills.Position requires sitting for long periods of time. (Sedentary Work)Most duties require extended use of a keyboard and computer monitorExtended Telephone UseMay require lifting of 20-50 lbsLCI is an Equal Opportunity Employer Veteran/DisabledLeader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr@lcibest.comThis position is considered contingent upon award.
Position SummaryThe Facility Operations Support Technician will provide facility operations support to include assessments and work order analysis and processing and reporting.
Individuals must be able to attain and maintain a valid US Government Top Secret (TS) security clearance with eligibility for Sensitive Compartmented Information (SCI) to be retained in the position.
Duties & Responsibilities
Facility assessmentsWork order reviews and assessmentsWork order processing, coordination, and monitoringThis job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor
Education & Experience Requirements
Minimum of 2 years of experience in facility operations, civil engineering maintenance, or a related field.Knowledge of facility operations principles, practices, and policies.Familiarity with technical aspects of civil engineering operations and maintenance.Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).Skill & Certification Requirements
Facility operationsTechnical civil engineering operations & maintenanceTechnical drawings and documentationStrong written and oral communications Expertise related to Autodesk AEC suite including Autodesk Revit, AutoCAD, and Navisworks and Trimble Sketchup design softwareSupporting DoD facility projects or working with military mechanical system standards.Familiarity with Bluebeam and Microsoft Office Suite.Strong written and verbal communication skills.Position requires sitting for long periods of time. (Sedentary Work)Most duties require extended use of a keyboard and computer monitorExtended Telephone UseMay require lifting of 20-50 lbsLCI is an Equal Opportunity Employer Veteran/DisabledLeader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr@lcibest.comThis position is considered contingent upon award.
Position SummaryThe Mechanical Drafter will provide drafting and building information modeling.
Individuals must be able to attain and maintain a valid US Government Top Secret (TS) security clearance with eligibility for Sensitive Compartmented Information (SCI) to be retained in the position.
Duties & Responsibilities
Mechanical drafting supportSite visits and assessmentsData analysisTechnical report developmentThis job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor
Education & Experience Requirements
Minimum of 3 years of experience as a BIM modeler, with a focus on mechanical systems.Proficiency in Autodesk Revit, AutoCAD, Navisworks, and Trimble SketchUp.Ability to conduct research and integrate findings into BIM updates.Strong attention to detail and ability to perform effectively in a classified work environment.Skill & Certification Requirements
Facility maintenance and operationsMechanical draftingBuilding Information modelingTechnical drawings and documentationAutodesk AEC suite Strong written and oral communications Familiarity with Bluebeam and Microsoft Office Suite.Strong written and verbal communication skills.Position requires sitting for long periods of time. (Sedentary Work)Most duties require extended use of a keyboard and computer monitorExtended Telephone UseMay require lifting of 20-50 lbsLCI is an Equal Opportunity Employer Veteran/DisabledLeader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr@lcibest.com Read Less