Are you a friendly and service-oriented professional with excellent communication skills? Do you excel at multitasking and problem solving?
We’d like to welcome a Call Center Representative (Member Contact Center Representative I) responsible for servicing our members’ needs by providing friendly, prompt, and efficient service to our Member-owners over the phone or online.
REQUIREMENTS & RESPONSIBILITIES
Provide support and information to the Credit Union’s current and potential members.Responsible for managing large amounts of inbound and outbound calls with a smile in your voice. Accurately perform transactions, provide information, and conduct account maintenance and research, while providing the highest level of service.Maintain a friendly and positive composure in all levels of communications.Respond to callers regarding all Credit Union products and services inquiries over the phone.With direction from leadership, use sound judgement while balancing Membership loyalty with a dedicated focus on protecting Credit Union assets.Note: LBS Financial is normally open for business Monday – Saturday. Your individual department needs may vary and you will be provided a specific work schedule based on business needs. In order to accommodate the needs of our Membership, it may be necessary to adjust individual work schedules to meet the needs of the department and our Membership.
EDUCATION & EXPERIENCE PREREQUISITES
High School graduate or equivalent.Pleasant personality and phone voice, including excellent telephone manners and technique.Ability to learn quickly.Ability to use online computer terminal and standard office equipment.Ability to multitask.Ability to retain simple and complex Credit Union policies and procedures.Call Center experience preferred.Customer service experience preferred.BENEFITS & TOTAL REWARDS:
Medical, Dental, and Vision 100% employee-only plans paid by LBS12 Paid Holidays, 3 weeks PTO, and Sick TimeDefined Benefit Pension Plan 401(k) and Roth(k) Retirement PlansInsurance: Life, AD&D, LTDCritical Illness, Accident Insurance, and Hospital IndemnityEducational ReimbursementPaid Volunteer hoursLoan discounts and free branch servicesDiscount entertainment: movie tickets, travel, car rentals, and much moreWellness Benefits starts 1st of the month following 30 days of employmentPAY RANGE
In accordance with California’s Pay Transparency Act, the expected salary range for this position is between:
$19.75 - $24.68
Actual pay will be determined based on a candidate’s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.
External Candidates: As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:
Employment Verifications - Employment Dates & Job TitlesCredit ReportCriminal Records SearchSocial Security SearchGovernmental Registries SearchAdditionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.
Internal Candidates: As an Employer of Choice, LBS Financial strives to support our employees’ career growth and encourage employees to apply for job opportunities for which they believe they are qualified. The Credit Union may interview outside as well as internal candidates.
For additional information about our Credit Union and to apply for this opportunity, please visit our website at www.lbsfcu.org/careers. Equal Opportunity Employer.
Are you an optimistic and resourceful credit union or bank supervisor looking for your next challenge in branch operations? Do you enjoy a fast paced environment and are able to execute in the moment – to do what is required to achieve excellent Member Service and Credit Union goals?
We would like to welcome a Member Service Supervisor responsible for providing vision and leadership to branch associates by empowering them and maintaining a work environment which instills motivation, teamwork, and enterprising attitudes, to meet and exceed Member expectations. Reporting directly to the Vice President Branch Manager and supervising a team of branch associates, you will be responsible for managing, planning, coordinating, and administering the day-to-day operations, ensuring efficient, effective, and timely operations that enhance the Member experience.
This is a full time position, 40 hours per week. LBS Financial’s hours are generally Monday-Friday 9:30 AM- 6:00 PM and Saturdays 9:00 AM - 2:00 PM. Some Saturdays may be required for this position.
JOB REQUIREMENTS & RESPONSIBILITIES
The successful candidate has capability to supervise and lead the teller team by example, and is “hands-on” performing tasks and duties in all branch service areas – assisting Members where needed to ensure service quality initiatives are met. Must be fully competent with the tasks, duties, and responsibilities in leadership and supervision of teller operations, including but not limited to:
Providing continual positive support for the Credit Union’s quality service and friendliness initiatives, including reinforcement of the importance for exceeding Member service expectations to branch staff.Assisting in creating a motivational atmosphere – coaching, mentoring, training, counseling, monitoring, and delivering positive feedback/evaluations to associates – to encourage team Members to progressively raise their level of Member service skills and knowledge of Credit Union products and service offerings.Writing and conducting employee performance evaluations and disciplinary actions, as well preparing employee skill assessments, performing skill observations and conducting employee coaching sessions.Developing an understanding of the Credit Union’s products and services, and a working knowledge of deposit account types and consumer loans, as well as other related program offerings with a willingness and ability to cross-sell.Assessing risks in all financial transactions, new accounts, and consumer lending activities executed by branch personnel.EDUCATION & EXPERIENCE PREREQUISITES
College degree or equivalent work experience in the financial service industry preferred. Credit Union or banking background desired.Minimum of five (5) years progressively responsible experience in leadership and/or supervision within a financial institution required.Competent working knowledge of branch depository and loan operations; sound knowledge of methods and principles of financial services practices and standards including product offerings and cross-selling.Good understanding of physical security, controls, standards and practices for cash/negotiable items/keys in the financial services industry.Previous experience and ability to coach and train developing team members, as well as conduct performance evaluations and disciplinary actions. Ability to work well with subordinates, co-workers, and supervisors.Excellent communication and relationship building skills.Must be results-oriented and able to multi-task, as well as analytical, organized, and accurate.Excellent PC skills with competent working knowledge of Microsoft Office i.e. Word and Excel. Experience working with Fiserv Data Safe a plus.BENEFITS & TOTAL REWARDS
LBS Financial offers our Full-time employees:
Medical, Dental, and Vision 100% employee-only plans paid by LBS12 Paid Holidays, 3 weeks PTO, and Sick TimeDefined Benefit Pension Plan 401(k) and Roth(k) Retirement PlansInsurance: Life, AD&D, LTDCritical Illness, Accident Insurance, and Hospital IndemnityEducational ReimbursementPaid Volunteer hoursLoan discounts and free branch servicesDiscount entertainment: movie tickets, travel, car rentals, and much moreWellness Benefits starts 1st of the month following 30 days of employmentWe are looking for friendly, caring, and enthusiastic individuals with a passion for service and accuracy to join our team! LBS Financial employees enjoy a unique culture centered on the values of Trust, Human Focus, Value, and Teamwork. Come join a team that values Members & Employees (ME).
As part of our screening process, LBS Financial conducts background investigations on candidates who have been extended a contingent offer and who have agreed and authorized us to do so. This investigation will include a credit report, adult criminal history search, Social Security search, employment verifications and various Government regulatory and compliance searches like Terrorist Watch Lists etc.
LBS Financial employees must be eligible to be bonded through a fidelity bond to cover employee loss and risk.
For additional information about our Credit Union and to apply for this opportunity, please visit our website at www.lbsfcu.org/careers. EOE
PAY RANGE
In accordance with California’s Pay Transparency Act, the expected salary range for this position is between:
$28.40 - $35.52 per hour
Actual pay will be determined based on a candidate’s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.
External Candidates: As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:
Employment Verifications - Employment Dates & Job TitlesCredit ReportCriminal Records SearchSocial Security SearchGovernmental Registries SearchAdditionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.
Internal Candidates: As an Employer of Choice, LBS Financial strives to support our employees’ career growth and encourage employees to apply for job opportunities for which they believe they are qualified. The Credit Union may interview outside as well as internal candidates.
For additional information about our Credit Union and to apply for this opportunity, please visit our website at www.lbsfcu.org/careers. Equal Opportunity Employer.
Are you a dynamic, enthusiastic leader with the knowledge and passion to meet your member’s needs?
Our Member Contact Center Supervisor is responsible for overseeing the daily operations of a team of Member Contact Center Representatives, ensuring exceptional Member service, operational efficiency, and team development. This role monitors performance metrics, manages escalated Member issues, and implements process improvements to meet organizational goals. The Supervisor serves as a liaison between management and front-line staff, driving accountability, engagement, and professional growth within the team.
JOB REQUIREMENTS & RESPONSIBILITIES
Expert-level proficiency in all core systems, platforms, and tools.Able to troubleshoot complex system issues independently and provide solutions or workarounds.Adapts quickly to new technologies or process changes and assists in implementation or training.Creates or improves documentation, workflows, or best practices for team use.Recognized as a technical resource in the department.Consistently demonstrates highest level professionalism and accountability.Proactively identifies problems and drives solutions without waiting for direction.Supports and mentors team members- shares knowledge, encourages collaboration, and leads by example.Maintains a calm, composed presence under pressure or during escalation.Champion company values and positively influences team morale and workplace culture.EDUCATION & EXPERIENCE PREREQUISITES
High School diploma or equivalent required.3-5 years of call center leadership, team lead, or supervisory experience.Proven success in meeting performance goals in a call center or customer service environment.Experience with quality assurance, coaching, and performance management.BENEFITS & TOTAL REWARDS
Medical, Dental, and Vision 100% employee-only plans paid by LBS12 Paid Holidays, 3 weeks PTO, and Sick TimeDefined Benefit Pension Plan401(k) and Roth(k) Retirement PlansInsurance: Life, AD&D, LTDCritical Illness, Accident Insurance, and Hospital IndemnityEducational ReimbursementPaid Volunteer hoursLoan discounts and free branch servicesDiscount entertainment: movie tickets, travel, car rentals, and much moreWellness Benefits starts 1st of the month following 30 days of employmentPAY RANGE
In accordance with California’s Pay Transparency Act, the expected salary range for this position is between:
$31.85 - $39.85
Actual pay will be determined based on a candidate’s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.
External Candidates: As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:
Employment Verifications - Employment Dates & Job TitlesCredit ReportCriminal Records SearchSocial Security SearchGovernmental Registries SearchAdditionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.
Internal Candidates: As an Employer of Choice, LBS Financial strives to support our employees’ career growth and encourage employees to apply for job opportunities for which they believe they are qualified. The Credit Union may interview outside as well as internal candidates.
For additional information about our Credit Union and to apply for this opportunity, please visit our website at www.lbsfcu.org/careers. Equal Opportunity Employer.
Are you an experienced and optimistic financial leader who thrives on coaching employees across processing, underwriting, and loan servicing?
About the Role:
The Residential Lending Manager plays a pivotal role in overseeing and driving the residential mortgage lending operations within the organization. This position is responsible for managing a team of loan officers and support staff to ensure the efficient processing, underwriting, and closing of residential loan applications. The manager will develop and implement lending strategies that align with regulatory requirements and company goals, while maintaining high standards of customer service and compliance. They will also analyze market trends and customer needs to optimize loan product offerings and enhance business growth. Ultimately, the Residential Lending Manager ensures that lending activities contribute to the financial success of the institution while fostering strong relationships with clients and partners.
Minimum Qualifications:
Bachelor’s degree in Finance, Business Administration, or a related field.Minimum of 5 years of experience in residential mortgage lending, including at least 2 years in a supervisory or management role.Comprehensive knowledge of residential mortgage products, underwriting guidelines, and regulatory compliance requirements.Strong understanding of loan origination systems and mortgage software platforms.Excellent communication, leadership, and organizational skills.Preferred Qualifications:
Master’s degree in Business Administration or Finance.Experience working with secondary mortgage market transactions and investor guidelines.Professional certifications such as Certified Mortgage Banker (CMB) or similar credentials.Proven track record of successfully managing high-performing lending teams in a competitive market.Familiarity with federal and state lending regulations, including RESPA, TILA, and HMDA.Responsibilities:
Lead, mentor, and manage a team of residential loan officers and support personnel to achieve departmental goals and maintain high performance standards.Oversee the end-to-end residential loan process, including application intake, underwriting, approval, and closing, ensuring compliance with all regulatory and company policies.Develop and implement strategies to increase loan volume, improve customer satisfaction, and reduce loan processing times.Collaborate with sales, marketing, and compliance teams to align lending products with market demands and regulatory requirements.Monitor loan portfolio performance, prepare reports for senior management, and recommend improvements to lending practices and policies.BENEFITS & TOTAL REWARDS
Medical, Dental, and Vision 100% employee-only plans paid by LBS12 Paid Holidays, 3 weeks PTO, and Sick TimeDefined Benefit Pension Plan 401(k) and Roth(k) Retirement PlansInsurance: Life, AD&D, LTDCritical Illness, Accident Insurance, and Hospital IndemnityEducational ReimbursementPaid Volunteer hoursLoan discounts and free branch servicesDiscount entertainment: movie tickets, travel, car rentals, and much moreWellness Benefits starts 1st of the month following 30 days of employmentPAY RANGE
In accordance with California’s Pay Transparency Act, the expected salary range for this position is between:
$98,551.00 - $123,189
Actual pay will be determined based on a candidate’s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.
External Candidates: As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:
Employment Verifications - Employment Dates & Job TitlesCredit ReportCriminal Records SearchSocial Security SearchGovernmental Registries SearchAdditionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.
Internal Candidates: As an Employer of Choice, LBS Financial strives to support our employees’ career growth and encourage employees to apply for job opportunities for which they believe they are qualified. The Credit Union may interview outside as well as internal candidates.
For additional information about our Credit Union and to apply for this opportunity, please visit our website at www.lbsfcu.org/careers. Equal Opportunity Employer.
Read LessDo you excel at delivering exceptional customer service while working in a fast-paced team environment? Do you pay careful attention to detail to ensure your work is accurate?
We’d like to welcome a Member Care Representative I responsible for delivering an excellent Member experience to current and potential Members. They provide a high level of personal service by consistently delivering an extraordinary experience through our signature service, FACES (Friendly, Accurate, Courteous = Excellent Service).
The designation of the title Member Care Representative I has been established for an Employee who is entering into the financial services industry and one who is learning and developing in all of the basic job tasks of a teller.
REQUIREMENTS & RESPONSIBILITIES
The Member Care Representative I (MCR), is responsible for educating our Members on a variety of products and services the credit union offers. In addition to this, the MCR I will perform essential job functions as described within the MCR I Job Functions and Responsibilities in the attached job description.
You will be working with Members and your teammates to meet and exceed individual and Credit Union goals. The suitable candidate has a high level of ethics, good judgement, and common sense, while understanding the importance of following credit union policies and procedures. You must enjoy a fast-paced work environment and thrive on delivering quality customer service!
Occasional business travel to/from the corporate office and coverage for other branches may be required.
QUALIFICATIONS
Excellent listening and communication skills.Demonstrated outstanding customer service skills.Ability to work in a fast-paced team environment.Previous experience providing product recommendations and referrals.Ability to handle multiple priorities simultaneously with a calm, friendly demeanor.Demonstrate detail orientation.Proven ability to consistently report to work, on time, as scheduled.Consistently demonstrates professional manner and attire.Ability to learn new systems, policies and processes quickly.Working knowledge of the Microsoft suite of office products.Previous experience with cash handling and balancing a cash drawer – preferred but not required.Previous Teller experience preferred but not required.Requires a high school diploma or equivalent.1 year of experience in customer service preferred.BENEFITS & TOTAL REWARDS
Critical Illness, Accident Insurance, and Hospital IndemnityHealthiest You Teladoc ServicesEmployee Assistance ProgramPTO and Sick Time401(k) and Roth(k) Retirement PlansOpportunity to qualify for fully funded Pension PlanEducational ReimbursementPaid Volunteer hoursLoan discounts and free branch servicesDiscount entertainment, movie tickets, travel, car rentals, and much moreWellness Benefits start 1st of the month following 30 days of employmentPAY RANGE
In accordance with California’s Pay Transparency Act, the expected salary range for this position is between:
$19.75 - $21.25
Actual pay will be determined based on a candidate’s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.
External Candidates: As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:
Employment Verifications - Employment Dates & Job TitlesCredit ReportCriminal Records SearchSocial Security SearchGovernmental Registries SearchAdditionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.
Internal Candidates: As an Employer of Choice, LBS Financial strives to support our employees’ career growth and encourage employees to apply for job opportunities for which they believe they are qualified. The Credit Union may interview outside as well as internal candidates.
For additional information about our Credit Union and to apply for this opportunity, please visit our website at www.lbsfcu.org/careers. Equal Opportunity Employer.
Do you have experience providing exceptional service at a credit union or bank, while handling transactions on the platform side, including new accounts?
We’d like to welcome a Member Care Representative III responsible for delivering an excellent Member experience to current and potential Members. They provide a high level of personal service by consistently delivering an extraordinary experience through our signature service, FACES (Friendly, Accurate, Courteous = Excellent Service).
The designation of the title Member Care Representative III has been established for an Employee who is knowledgeable at the MCR 1 and 2 levels and is proficient in the practice and processes of new memberships, fiduciary accounts, IRA accounts, loan & account services as requested by Members. This Employee is also able to assist Members with the completion of fraud, dispute claims and IRA requests. This position also supports vault, operations and concierge responsibilities. This position will also have exposure to understanding Loan Product Knowledge.
This role will also be called upon to process LBS account transactions for Members waiting for service at the Teller line as needed.
REQUIREMENTS & RESPONSIBILITIES
The Member Care Representative III (MCR) is responsible for educating our Members on a variety of products and services the credit union offers. In addition to this, the MCR III will perform the following essential job functions as described within the MCR III Job Functions and Responsibilities.
You will be working with Members and your teammates to meet and exceed individual and Credit Union goals. The suitable candidate has a high level of ethics, good judgement, and common sense, while understanding the importance of following credit union policies and procedures. You must enjoy a fast-paced work environment and thrive on delivering quality customer service!
QUALIFICATIONS
Provides assistance to Members in all areas relating to their financial needs (questions, transaction requests, disputes) while assisting them in the selection of appropriate products and services.Exercises strong oral and written communication skills to explain Credit Union policies and to resolve Member concerns in a professional and reasonable manner.Able to escalate situations to the Branch Leadership Team, as needed, and delivers excellent service during all Member interactions.Achieves established goals as measured by the Employee Scorecard.Participates actively in Branch Meetings and MCR MeetingsMaintains up to date knowledge of all compliance regulations related to loans, new accounts and operations.Dependability is important and must have predictable attendance and adhere to the LBS standards for attendance and punctuality.Ability to work in a fast-paced team environment.Previous experience providing product recommendations and referrals.Ability to handle multiple priorities simultaneously with a calm, friendly demeanor.Demonstrate detail orientation.Consistently demonstrates professional manner and attire.Ability to learn new systems, policies and processes quickly.Previous experience with cash handling and balancing a cash drawer.Requires a high school diploma or equivalent.Requires a minimum of one-year platform sales and loan experience, within a financial institution.Requires effective verbal and written communication skills, sales skills and proficiency in Microsoft Word, Excel and Outlook applications.BENEFITS & TOTAL REWARDS
Medical, Dental, and Vision 100% employee-only plans paid by LBS12 Paid Holidays, 3 weeks PTO, and Sick TimeDefined Benefit Pension Plan 401(k) and Roth(k) Retirement PlansInsurance: Life, AD&D, LTDCritical Illness, Accident Insurance, and Hospital IndemnityEducational ReimbursementPaid Volunteer hoursLoan discounts and free branch servicesDiscount entertainment: movie tickets, travel, car rentals, and much moreWellness Benefits starts 1st of the month following 30 days of employmentPAY RANGE
In accordance with California’s Pay Transparency Act, the expected salary range for this position is between:
$22.46 - $26.68
Actual pay will be determined based on a candidate’s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.
External Candidates: As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:
Employment Verifications - Employment Dates & Job TitlesCredit ReportCriminal Records SearchSocial Security SearchGovernmental Registries SearchAdditionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.
Internal Candidates: As an Employer of Choice, LBS Financial strives to support our employees’ career growth and encourage employees to apply for job opportunities for which they believe they are qualified. The Credit Union may interview outside as well as internal candidates.
For additional information about our Credit Union and to apply for this opportunity, please visit our website at www.lbsfcu.org/careers. Equal Opportunity Employer.
Are you a friendly and service-oriented professional with excellent communication skills? Do you excel at multitasking and problem solving?
We’d like to welcome a Call Center Representative (Member Contact Center Representative I) responsible for servicing our members’ needs by providing friendly, prompt, and efficient service to our Member-owners over the phone or online.
REQUIREMENTS & RESPONSIBILITIES
Provide support and information to the Credit Union’s current and potential members.Responsible for managing large amounts of inbound and outbound calls with a smile in your voice. Accurately perform transactions, provide information, and conduct account maintenance and research, while providing the highest level of service.Maintain a friendly and positive composure in all levels of communications.Respond to callers regarding all Credit Union products and services inquiries over the phone.With direction from leadership, use sound judgement while balancing Membership loyalty with a dedicated focus on protecting Credit Union assets.Note: LBS Financial is normally open for business Monday – Saturday. Your individual department needs may vary and you will be provided a specific work schedule based on business needs. In order to accommodate the needs of our Membership, it may be necessary to adjust individual work schedules to meet the needs of the department and our Membership.
EDUCATION & EXPERIENCE PREREQUISITES
High School graduate or equivalent.Pleasant personality and phone voice, including excellent telephone manners and technique.Ability to learn quickly.Ability to use online computer terminal and standard office equipment.Ability to multitask.Ability to retain simple and complex Credit Union policies and procedures.Call Center experience preferred.Customer service experience preferred.BENEFITS & TOTAL REWARDS
Critical Illness, Accident Insurance, and Hospital IndemnityHealthiest You Teladoc ServicesEmployee Assistance ProgramPTO and Sick Time401(k) and Roth(k) Retirement PlansOpportunity to qualify for fully funded Pension PlanEducational ReimbursementPaid Volunteer hoursLoan discounts and free branch servicesDiscount entertainment, movie tickets, travel, car rentals, and much moreWellness Benefits starts 1st of the month following 30 days of employmentPAY RANGE
In accordance with California’s Pay Transparency Act, the expected salary range for this position is between:
$20.00 - $22.00
Actual pay will be determined based on a candidate’s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.
External Candidates: As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:
Employment Verifications - Employment Dates & Job TitlesCredit ReportCriminal Records SearchSocial Security SearchGovernmental Registries SearchAdditionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.
Internal Candidates: As an Employer of Choice, LBS Financial strives to support our employees’ career growth and encourage employees to apply for job opportunities for which they believe they are qualified. The Credit Union may interview outside as well as internal candidates.
For additional information about our Credit Union and to apply for this opportunity, please visit our website at www.lbsfcu.org/careers. Equal Opportunity Employer.
Do you excel at delivering exceptional customer service while working in a fast-paced team environment? Do you pay careful attention to detail to ensure your work is accurate?
We’d like to welcome a Member Care Representative I responsible for delivering an excellent Member experience to current and potential Members. They provide a high level of personal service by consistently delivering an extraordinary experience through our signature service, FACES (Friendly, Accurate, Courteous = Excellent Service).
The designation of the title Member Care Representative I has been established for an Employee who is entering into the financial services industry and one who is learning and developing in all of the basic job tasks of a teller.
REQUIREMENTS & RESPONSIBILITIES
The Member Care Representative I (MCR), is responsible for educating our Members on a variety of products and services the credit union offers. In addition to this, the MCR I will perform essential job functions as described within the MCR I Job Functions and Responsibilities in the attached job description.
You will be working with Members and your teammates to meet and exceed individual and Credit Union goals. The suitable candidate has a high level of ethics, good judgement, and common sense, while understanding the importance of following credit union policies and procedures. You must enjoy a fast-paced work environment and thrive on delivering quality customer service!
Occasional business travel to/from the corporate office and coverage for other branches may be required.
QUALIFICATIONS
Excellent listening and communication skills.Demonstrated outstanding customer service skills.Ability to work in a fast-paced team environment.Previous experience providing product recommendations and referrals.Ability to handle multiple priorities simultaneously with a calm, friendly demeanor.Demonstrate detail orientation.Proven ability to consistently report to work, on time, as scheduled.Consistently demonstrates professional manner and attire.Ability to learn new systems, policies and processes quickly.Working knowledge of the Microsoft suite of office products.Previous experience with cash handling and balancing a cash drawer – preferred but not required.Previous Teller experience preferred but not required.Requires a high school diploma or equivalent.1 year of experience in customer service preferred.BENEFITS & TOTAL REWARDS
Critical Illness, Accident Insurance, and Hospital IndemnityHealthiest You Teladoc ServicesEmployee Assistance ProgramPTO and Sick Time401(k) and Roth(k) Retirement PlansOpportunity to qualify for fully funded Pension PlanEducational ReimbursementPaid Volunteer hoursLoan discounts and free branch servicesDiscount entertainment, movie tickets, travel, car rentals, and much moreWellness Benefits start 1st of the month following 30 days of employmentPAY RANGE
In accordance with California’s Pay Transparency Act, the expected salary range for this position is between:
$19.75 - $21.25
Actual pay will be determined based on a candidate’s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.
External Candidates: As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:
Employment Verifications - Employment Dates & Job TitlesCredit ReportCriminal Records SearchSocial Security SearchGovernmental Registries SearchAdditionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.
Internal Candidates: As an Employer of Choice, LBS Financial strives to support our employees’ career growth and encourage employees to apply for job opportunities for which they believe they are qualified. The Credit Union may interview outside as well as internal candidates.
For additional information about our Credit Union and to apply for this opportunity, please visit our website at www.lbsfcu.org/careers. Equal Opportunity Employer.
Do you excel at delivering exceptional customer service while working in a fast-paced team environment? Do you pay careful attention to detail to ensure your work is accurate?
We’d like to welcome a Member Care Representative I responsible for delivering an excellent Member experience to current and potential Members. They provide a high level of personal service by consistently delivering an extraordinary experience through our signature service, FACES (Friendly, Accurate, Courteous = Excellent Service).
The designation of the title Member Care Representative I has been established for an Employee who is entering into the financial services industry and one who is learning and developing in all of the basic job tasks of a teller.
REQUIREMENTS & RESPONSIBILITIES
The Member Care Representative I (MCR), is responsible for educating our Members on a variety of products and services the credit union offers. In addition to this, the MCR I will perform essential job functions as described within the MCR I Job Functions and Responsibilities in the attached job description.
You will be working with Members and your teammates to meet and exceed individual and Credit Union goals. The suitable candidate has a high level of ethics, good judgement, and common sense, while understanding the importance of following credit union policies and procedures. You must enjoy a fast-paced work environment and thrive on delivering quality customer service!
Occasional business travel to/from the corporate office and coverage for other branches may be required.
QUALIFICATIONS
Excellent listening and communication skills.Demonstrated outstanding customer service skills.Ability to work in a fast-paced team environment.Previous experience providing product recommendations and referrals.Ability to handle multiple priorities simultaneously with a calm, friendly demeanor.Demonstrate detail orientation.Proven ability to consistently report to work, on time, as scheduled.Consistently demonstrates professional manner and attire.Ability to learn new systems, policies and processes quickly.Working knowledge of the Microsoft suite of office products.Previous experience with cash handling and balancing a cash drawer – preferred but not required.Previous Teller experience preferred but not required.Requires a high school diploma or equivalent.1 year of experience in customer service preferred.BENEFITS & TOTAL REWARDS
Medical, Dental, and Vision 100% employee-only plans paid by LBS12 Paid Holidays, 3 weeks PTO, and Sick TimeDefined Benefit Pension Plan 401(k) and Roth(k) Retirement PlansInsurance: Life, AD&D, LTDCritical Illness, Accident Insurance, and Hospital IndemnityEducational ReimbursementPaid Volunteer hoursLoan discounts and free branch servicesDiscount entertainment: movie tickets, travel, car rentals, and much moreWellness Benefits start 1st of the month following 30 days of employmentPAY RANGE
In accordance with California’s Pay Transparency Act, the expected salary range for this position is between:
$19.75 - $21.25
Actual pay will be determined based on a candidate’s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.
External Candidates: As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:
Employment Verifications - Employment Dates & Job TitlesCredit ReportCriminal Records SearchSocial Security SearchGovernmental Registries SearchAdditionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.
Internal Candidates: As an Employer of Choice, LBS Financial strives to support our employees’ career growth and encourage employees to apply for job opportunities for which they believe they are qualified. The Credit Union may interview outside as well as internal candidates.
For additional information about our Credit Union and to apply for this opportunity, please visit our website at www.lbsfcu.org/careers. Equal Opportunity Employer.
