The Cook provides excellent quality of product and service to guests. This position is responsible for preparation, storage, and par stock of menu items and supplies.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
One year experience following standard recipes.Experience with chain food and retail outlet preferred.High School diploma or equivalentAssociates Degree preferredFood Handling certification preferredSUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.Must be able to stand for eight hours, bend, stretch, reach. Must be able to communicate with other associates and/or guests.REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
Control of food costs, loss and usage guidelinesPars for shift usage, freezer pull, and line set up.Proper food temperatures: hot above 140 F and cold 41 F.Inventory, ordering and receiving and storing products.Area shopping, dining, entertainment and travel directions to assist guest inquiries.Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.Skills:
Follow recipes for preparations, cooking serving, and storing.Maintain organization of supplies, storage rooms, refrigerators and freezers.Work as a team memberAbilities:
Follow guidelines and recipesMaintain required logsMulti task, remain associate and guest service centric.Effectively communicate with guest, department heads, associates and home office support staff. Solve great issues with professionalism maintaining hospitable attitude.Market and promote to increase exposure and sales.SPECIFIC RESPONSIBILITIES
Prepare and consistently maintain dining area and supplies in a guest ready atmosphere.Close out shift by cleaning and restocking supplies for next day.Maintain safety and security practices, have thorough knowledge of emergency procedures.Ensure guests are provided with the highest quality product and service.Maintain certification from a brand approved responsible vendor training program.Other duties as assigned, that the associate is capable of performing when staffing necessitates.WORKING CONDITIONS/SPECIAL REQUIREMENTS
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.Standing, walking for long periods of time while maintaining a friendly professional image. May be required to work any day/shift, including weekends.Spending long periods of time around appliances such as stoves, ovens, etc., which produce a hot working environmentPOSITIONS FOR POSSIBLE ADVANCEMENT
Food and Beverage ManagerRestaurant SupervisorDisclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Read LessProvides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue.
Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
Experience in service, sales, telesales or guest relations type of industry preferredHigh school diploma or equivalent of sameSUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.Must be able to stand for eight hours, bend, stretch, reach.Must be able to see and hear.Must be able to communicate with other associates and/or guests.REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.Frequent Stay ProgramReservations procedures including cancellations and “walking” guestPhone etiquette and answering proceduresArea shopping, dining, entertainment and travel directions to assist guest inquiries.Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.Manager on Duty functions when necessary or as scheduledSkills:
Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.Proficient in written and verbal EnglishProblem solving and conflict resolution skillsAbilities:
Multi task, remain associate and guest service centric.Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books. Assist with guest issues with professionalism, maintaining hospitable attitudeSPECIFIC RESPONSIBILITIES
Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.Promote and sell services/amenities of the hotel.Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.Check all credit cards for validity before the end of the shift.Learn and utilize PMS.Ensure all cash, check and miscellaneous departments are in balance at shifts end.Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction. Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.Have a thorough working knowledge of emergency procedures.Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.Report any unusual occurrences or request to the manager.Maintain certification from a responsibleUtilize Service Recovery Log and other necessary communication logs from shift to shift.Maintain stock/cleanliness in the market area.Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.WORKING CONDITIONS/SPECIAL REQUIREMENTS
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.Standing, walking for long periods of time while maintaining a friendly professional image. May be required to work any day/shift, including weekends.POSITIONS FOR POSSIBLE ADVANCEMENT
Assistant General ManagerGuest Service ManagerGuest Service SupervisorDisclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Read LessProvides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Executes selling strategies to enhance the hotel revenue.
Responsible for the total front office operations: Acts as Manager on Duty, responds immediately to guest requests, represents the hotel in the late evening and early morning hours, maintains thorough communication with management staff.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
Prior experience in accounting, sales, telesales, service or guest relations type of industry preferred High school diploma or equivalent.SUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.Must be able to stand for eight hours, bend, stretch, reach.Must be able to see and hear.Must be able to communicate with other associates and/or guests.REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
Manager on Duty functions.Cash and credit card handling, balancing chargesSafety and security measuresEntire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.Frequent Stay ProgramReservations procedures including cancellations and “walking” guestPhone etiquette and answering proceduresArea shopping, dining, entertainment and travel directions to assist guest inquiries.Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.Skills:
Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.Proficient in written and verbal EnglishProblem solving and conflict resolution skillsAbilities:
Multi task, remain associate and guest service centric.Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books. Assist with guest issues with professionalism, maintaining hospitable attitude.Able to work unsupervised and be productive at all times, even overnight.SPECIFIC RESPONSIBILITIES
Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.Promote and sell services/amenities of the hotel.Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.Check all credit cards for validity before the end of the shift.Learn and utilize PMS.Ensure all cash, check and miscellaneous departments are in balance at shifts end.Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.Have a thorough working knowledge of emergency procedures.Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.Report any unusual occurrences or request to the manager.Maintain stock/cleanliness of the Market area if applicable.Maintain certification from a responsible vendor training if alcohol is served.Be flexible in regard to work schedule.Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.WORKING CONDITIONS/SPECIAL REQUIREMENTS
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.Standing, walking for long periods of time while maintaining a friendly professional image. May be required to work any day/shift, including weekends.Must be able to work a night shift schedulePOSITIONS FOR POSSIBLE ADVANCEMENT
Assistant General ManagerGuest Service ManagerGuest Service SupervisorDisclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Read LessJob Summary: Responsible for the overall success of a property in guest and associate satisfaction, quality assurance and revenue generation.
SPECIFIC RESPONSIBILITIES
Develops and leverages internal and external partnerships and networks to maximize the achievement of business goalsHolds team members accountable for resultsDevelops and implements multi year business and profitable growth strategies for a region to deliver increased market share by managing financial performance, assessing economic factors, demographics trends, and competitive strategy, enhancing the brand; and leveraging relationshipsEnsures unbeatable excellence in all brand and LBA standardsEnsures acquisition of competitive talent for a region, partnering in development of company human resources initiatives and promoting opportunities to attract and retain a high performing diverse workforceAnalyzes and mitigates risk to the region by proactively monitoring internal and external risk opportunities to the company, developing a action plan, and utilizing the regional team to execute the planManages overall financial performance of the region by analyzing and reconciling financial reports, determining trends and areas of opportunity, advising others on cost control methods, and resolving budgetary issuesProvides overall direction for a region by analyzing business objectives and guest needs; developing, communicating, building support for, and implementing business strategies plans, and practicesCultivates an environment where associates respect and adhere to company standards of integrity and ethics Adds value to LBA Hospitality by focusing on improving total revenues and RevPARFacilitates participation in all training programsFocuses on local sales efforts and QA improvementEvaluates the performance of each propertyCreates strategies for region that align with the company’s strategies and lead to the achievement of business priorities. Pursues initiatives and opportunities that will support the companies strategiesPromotes reputation and social responsibilityBuilds and sustains an environment where adherence to and reinforcement of the highest standards of integrity and ethics are the normDemonstrates creativity and strength in the face of change, obstacles and adversityPRE REQUISITES
Minimum Five years hospitality experience with a focus on multi property operationsMultiple brand knowledge preferredExtensive hotel financial knowledgeFive years supervising managers who have P&L responsibility and make employment decisionsESSENTIAL FUNCTIONS
Computer skills: Basic knowledge required. Hilton and Marriott Revenue Management Systems, Excel, Word, PowerPoint and Outlook experience preferred.Must be able to lift and carry 30 pounds, push and pull 50 poundsMust be able to sit or stand for extended periods of timeMust maintain a valid Drivers License and Motor Vehicle Insurance.Must be able to speak and read English.Must display professionalism, honesty and trustworthiness at all times.REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Ability to build and maintain strong relationships with property GM & DOS; Regional 1-1-1Teams, fellow RDOs and Corporate Staff; Brand Representatives and Support; Key Ownership Contacts Possesses excellent analytical skills and the ability to effectively communicate (verbal, written) recommendations based on analysisPossesses strong deductive and inductive reasoning, and be able to translate the results into actionsPossesses attention to detail and follows through to conclusionAbility to promptly respond to multiple request and meet deadlines as requiredPossesses organizational skills and able to prioritize tasksAbility to work in a multi-task environmentAbility to make sound decisions with minimal supervision and be proactive rather and reactiveAbility to take initiative towards learning new tools and processesPromotes an Associate focused environmentWORKING CONDITIONS/SPECIAL REQUIREMENTS
Position is Corporate office or Field-basedPriorities and workloads are subject to change requiring flexibility and the acceptance of non-routine assignments.Night and weekend work may be required to meet specific deadlines and commitments Extensive travel (75-80%) requiredProvides excellent guest service in an efficient, courteous, professional manner; following LBA standards of friendly hospitality while adhering to guidelines and procedures. This position is responsible for the cleanliness of guest rooms as well as the usage and organization of supplies.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
Prior housekeeping experience in lodging, housing, hotels, hospitals, or care facilities preferredHigh school diploma or equivalentSUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.Must be able to stand for eight hours, bend, stretch, reach, crawl, and kneel.Must be able to see and hear.Must be able to communicate with other associates and/or guests.REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
Proper handling of linens, terry and other supplies while keeping sanitation and cost controls in mind.Guestroom cleaning procedures.Safety and security measures. Report or correct any hazardous conditions observed immediately.Guidelines for Training Checklist for proper procedures.Thorough knowledge of materials, supplies and equipment used in the housekeeping department.Skills:
Maintain designated minutes per room.Follow cleaning procedures in the company systematic fashion.Assist with guest issues, being professional and maintaining a hospitable caring attitude.Abilities:
Must be able to work alone, without direct supervision AND as a team member.Comply with all standards.Be able to multi task, remain service centric.Communicate professionally with guest and co-workers.Effectively communicate with guests and co-workers via various methods to include: messages and communication log books.Must be able to learn/use computer systems necessary to perform daily tasks to include: Quore, Hotel Effectiveness, etc.Must be able to exercise discretion to maintain guest privacy.SPECIFIC RESPONSIBILITIES
Daily responsible for cleaning vacant dirty rooms to be guest ready and returning occupied dirty rooms to an occupied clean status within specified time and accuracy constraints per brand standard and best practices set forth by LBA.Maintain a crisp, clean and professional appearance daily adhering to grooming and uniform standards.Follow all cleaning procedures outlined in the housekeeping training with every assignment and as specified on the training checklist.Follow general clean procedures every 90 days.Report any discrepancies to the immediate supervisor.Assist in maintaining other areas of the hotel in a clean and orderly condition, (ex. Associate breakroom, restrooms, public areas, stairwells, and back of the house area).Respond to guest requests and inquiries immediately.Have a thorough knowledge of emergency procedures and understand the safety and security needs of our guests and associates. Other duties as assigned, of which the associate is capable of performing.WORKING CONDITIONS/SPECIAL REQUIREMENTS
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.Standing, walking for long periods of time while maintaining a friendly professional image. May be required to work any day/shift, including weekends.POSITIONS FOR POSSIBLE ADVANCEMENT
Room InspectorHousekeeping ManagerDisclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Read LessAssists the Chief Engineer or Lead Maintenance Technician in the functioning of the hotel. Performs repairs and preventative maintenance work to ensure the hotel maintenance quality standards are achieved and maintained. Provides excellent guest service in an efficient, courteous professional manner; following LBA standards of friendly hospitality while adhering to guidelines and procedures.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
Working knowledge of: electrical, HVAC, and plumbing along with a working knowledge of preventative maintenance.High School diploma or equivalent.SUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.Must be able to push or pull 100 pounds unassisted and lift and/or carry 60 pounds unassisted.Must be able to stand for eight hours, bend, stretch, reach, climb ladders, crawl, kneel and be low to the ground when necessary, sometimes for extended periods of time.Must be able to see and hear.Must be able to speak and read English, the ability to communicate in another language may be helpful.Requirements:REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
The methods, practices, tools, equipment, and materials used in a variety of building and mechanical trades.Occupational hazards in the use of power tools and equipment, and of necessary safety precautions.Repairs and maintenance of furniture and fixtures within the hotel.Safety and security measures. Report or correct any hazardous conditions observed immediately.Guidelines for training checklist of areas to be maintained.Skills:
Use and care of hand and power tools and equipment appropriate to the area assignment.Perform preventative maintenance and repairs as well as general maintenance on property grounds. Assist with guest issues, be professional and maintain a hospitable caring attitude.Abilities:
Practice Safety Standards at all times.Must be able to work as a team member.Comply to all standards.Remain service centric.Communicate professionally with guests and co-workers.Must be able to exercise discretion to maintain guest privacy.SPECIFIC RESPONSIBILITIES
Maintain facility using consistent preventative maintenance guidelines. Ensure all maintenance equipment is in working order.Perform tasks as assigned: preventative maintenance, repairs, complete documentation.Assist with houseman duties when assigned.All other duties as assigned and within the realm of physical capabilitiesWORKING CONDITIONS/SPECIAL REQUIREMENTS
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.Standing, walking for long periods of time while maintaining a friendly professional image.May be required to spend long periods of time outdoors in heat/cold. May be required to work any day/shift, including nights and weekends.POSITIONS FOR POSSIBLE ADVANCEMENT
Chief EngineerDisclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Read LessThe bartender offers prompt and courteous service so the guests have an enjoyable experience. Serves high quality beverages while maintaining the cleanliness and guest-ready appearance of outlet.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
One year experience in food and beverage position.Experience with chain food and retail outlet preferred.High School diploma or equivalentAssociate’s Degree preferredFood Handling and Alcohol Safety certifications preferredSUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.Must be able to stand for eight hours, bend, stretch, reach. Must be able to see and hearMust be able to communicate with other associates and/or guests.Requirements:REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
Age requirements and verify those who order any alcoholic beverages.Menu items, preparation methods and beverage choices.Various types of alcoholic beverages, know trends and preparation of cocktails.Standards of operation as required by brand.Area shopping, dining, entertainment and travel directions to assist guest inquiries.Daily hotel operations check daily events, bulletin boards and be up to date on changes, new procedures and events.Entire property, staff, services, hours of operation, type of rooms, locations, rates, discountsSkills:
Friendly professional attitude is a daily expected characteristicComputer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.Sell, suggest and serve quality food and beverage items as per standardsAbilities:
Multi task, remain associate and guest service centric.Effectively communicate with guests and associates. Solve guest issues with professionalism maintaining hospitable attitude.Market and promote to increase exposure and sales.Work as a team member in aspects such as cleaning, side work, food preparation and storage.SPECIFIC RESPONSIBILITIES
Prepare and consistently maintain working area and supplies in a guest ready atmosphere.Prepare/serve drinks as requested by guestsProcess guest charges and gratuities in accordance to standards, policies and procedures.Maintain safety and security practices, have thorough knowledge of emergency procedures.Ensure guests are provided with the highest quality product and service.Maintain certification from a brand approved responsible vendor training program.Maintain liquor inventory regularly.Other duties as assigned, that the associate is capable of performingWORKING CONDITIONS/SPECIAL REQUIREMENTS
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.Standing, walking for long periods of time while maintaining a friendly professional image. May be required to work any day/shift, including weekends.POSITIONS FOR POSSIBLE ADVANCEMENT
Food and Beverage SupervisorGuest Service RepresentativeDisclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Read LessProvides excellent guest service in an efficient, courteous, professional manner; following LBA standards of friendly hospitality while adhering to guidelines and procedures. This position is responsible for the cleanliness of guest rooms as well as the usage and organization of supplies.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
Prior housekeeping experience in lodging, housing, hotels, hospitals, or care facilities preferredHigh school diploma or equivalentSUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.Must be able to stand for eight hours, bend, stretch, reach, crawl, and kneel.Must be able to see and hear.Must be able to communicate with other associates and/or guests.Requirements:REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
Proper handling of linens, terry and other supplies while keeping sanitation and cost controls in mind.Guestroom cleaning procedures.Safety and security measures. Report or correct any hazardous conditions observed immediately.Guidelines for Training Checklist for proper procedures.Thorough knowledge of materials, supplies and equipment used in the housekeeping department.Skills:
Maintain designated minutes per room.Follow cleaning procedures in the company systematic fashion.Assist with guest issues, being professional and maintaining a hospitable caring attitude.Abilities:
Must be able to work alone, without direct supervision AND as a team member.Comply with all standards.Be able to multi task, remain service centric.Communicate professionally with guest and co-workers.Effectively communicate with guests and co-workers via various methods to include: messages and communication log books.Must be able to learn/use computer systems necessary to perform daily tasks to include: Quore, Hotel Effectiveness, etc.Must be able to exercise discretion to maintain guest privacy.SPECIFIC RESPONSIBILITIES
Daily responsible for cleaning vacant dirty rooms to be guest ready and returning occupied dirty rooms to an occupied clean status within specified time and accuracy constraints per brand standard and best practices set forth by LBA.Maintain a crisp, clean and professional appearance daily adhering to grooming and uniform standards.Follow all cleaning procedures outlined in the housekeeping training with every assignment and as specified on the training checklist.Follow general clean procedures every 90 days.Report any discrepancies to the immediate supervisor.Assist in maintaining other areas of the hotel in a clean and orderly condition, (ex. Associate breakroom, restrooms, public areas, stairwells, and back of the house area).Respond to guest requests and inquiries immediately.Have a thorough knowledge of emergency procedures and understand the safety and security needs of our guests and associates. Other duties as assigned, of which the associate is capable of performing.WORKING CONDITIONS/SPECIAL REQUIREMENTS
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.Standing, walking for long periods of time while maintaining a friendly professional image. May be required to work any day/shift, including weekends.POSITIONS FOR POSSIBLE ADVANCEMENT
Room InspectorHousekeeping ManagerDisclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Read LessProvides excellent guest service in an efficient, courteous professional manner; follows LBA standards of aggressively friendly hospitality while adhering to guidelines and procedures. Is responsible for the cleanliness of public space, as well as, the usage and organization of supplies. Assists room attendants ensuring cleanliness standards are met. Assists maintenance department with minor repairs and work orders.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
Experience in similar capacities: lodging, housing, hospitals, care facilities preferredHigh school diploma or equivalentSUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.Must be able to stand for up to eight hours, bend, stretch, reach, climb, kneel.Must be able to see and hear.Must be able to communicate with other associates and/or guests.Requirements:REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
Proper handling of linens, terry and other supplies, keeping sanitation and cost controls in mind.Handling various safety and security measures. Report or correct any hazardous conditions observed immediately.All guidelines from training checklist of areas to be maintained.Procedures for emergencies (Person in Charge).Skills:
Assist with guest issues, being professional and maintaining a hospitable caring attitude.Maintain guest privacy.Follow procedures in the company systematic fashion.Basic maintenance repairs, leaking faucet, running toilet, etc.Able to clean guest rooms to brand standards and in conjunction with the training checklist for room attendants.Abilities:
Must be able to work alone, without direct supervisionMust be able to work as a team memberComply to all standardsBe able to multi task, remain service centric.Communicate professionally with guests and co-workers.SPECIFIC RESPONSIBILITIES
Keep public areas of the hotel, grounds and parking lot clean, maintaining brand standards and providing guest service when necessary including assisting guests with baggage, in and out of vehicle or guest room.Respond to guest requests, such as delivering supplies: shampoo, towels, roll away beds etc. in a timely and hospitable manner.Perform minor trouble shooting and maintenance of hotel equipment.Responsible for setting up meeting rooms if applicable.Adhere to general clean guidelines for the public areas of the property.Maintain a thorough knowledge of emergency procedures.Other duties as assigned including assistance in the housekeeping, laundry or maintenance department, that the associate is capable of performing.WORKING CONDITIONS/SPECIAL REQUIREMENTS
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.Standing, walking for long periods of time while maintaining a friendly professional image.May be required to spend long periods of time outdoors in heat/cold. May be required to work any day/shift, including nights and weekends.POSITIONS FOR POSSIBLE ADVANCEMENT
Room AttendantMaintenance TechnicianDisclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Read LessThe bartender offers prompt and courteous service so the guests have an enjoyable experience. Serves high quality beverages while maintaining the cleanliness and guest-ready appearance of outlet.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
One year experience in food and beverage position.Experience with chain food and retail outlet preferred.High School diploma or equivalentAssociate’s Degree preferredFood Handling and Alcohol Safety certifications preferredSUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.Must be able to stand for eight hours, bend, stretch, reach. Must be able to see and hearMust be able to communicate with other associates and/or guests.REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
Age requirements and verify those who order any alcoholic beverages.Menu items, preparation methods and beverage choices.Various types of alcoholic beverages, know trends and preparation of cocktails.Standards of operation as required by brand.Area shopping, dining, entertainment and travel directions to assist guest inquiries.Daily hotel operations check daily events, bulletin boards and be up to date on changes, new procedures and events.Entire property, staff, services, hours of operation, type of rooms, locations, rates, discountsSkills:
Friendly professional attitude is a daily expected characteristicComputer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.Sell, suggest and serve quality food and beverage items as per standardsAbilities:
Multi task, remain associate and guest service centric.Effectively communicate with guests and associates. Solve guest issues with professionalism maintaining hospitable attitude.Market and promote to increase exposure and sales.Work as a team member in aspects such as cleaning, side work, food preparation and storage.SPECIFIC RESPONSIBILITIES
Prepare and consistently maintain working area and supplies in a guest ready atmosphere.Prepare/serve drinks as requested by guestsProcess guest charges and gratuities in accordance to standards, policies and procedures.Maintain safety and security practices, have thorough knowledge of emergency procedures.Ensure guests are provided with the highest quality product and service.Maintain certification from a brand approved responsible vendor training program.Maintain liquor inventory regularly.Other duties as assigned, that the associate is capable of performingWORKING CONDITIONS/SPECIAL REQUIREMENTS
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.Standing, walking for long periods of time while maintaining a friendly professional image. May be required to work any day/shift, including weekends.POSITIONS FOR POSSIBLE ADVANCEMENT
Food and Beverage SupervisorGuest Service RepresentativeDisclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Read Less