Support Engineer II
Company: Skynet Innovations
Location: Dayton, OH (Hybrid)
About the Role:
Skynet Innovations is seeking a Support Engineer II to provide intermediate technical support for our clients. This role involves handling support primarily by phone and ticketing system, with onsite assignments as needed. You will follow documented procedures, monitor incoming requests, and ensure service levels are met for both tickets and phone calls.
Responsibilities:
Document all activities, projects, and tickets daily in the ticketing system.Expectations:
Maintain established SLA requirements for calls and tickets.Technical Proficiencies:
Ticketing software: Incident management and time tracking.Physical Requirements:
Ability to handle equipment, talk, hear, read, write, and interpret documents.Why Join Skynet?
Skynet Innovations, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we’ve helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It’s a personalized approach that delivers long-term value and measurable outcomes. We’ve always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we’ve built a strong, connected culture where people support each other, stay accountable, and thrive together.
Benefits:
9 paid holidays; 6 mandated holidays, 3 floating holidays401K Retirement with matching contributionsExcellent medical, vision, and dental insuranceLife insurance and disability insuranceUnlimited weeks PTOEligible for PTO, 401k, benefits, you are a full-time employeeTop Reasons our Employees Love Being Part of the Blue Alliance Family:
Entrepreneurial Culture Fast-paced Flow, with a Variety of Projects Collaborative Work Environment Training & Certifications Career Growth OpportunitiesReady for the next step?
The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.
Please be advised we, Skynet Innovations, participate in E-Verify.
Requirements:Client Support Analyst I
Company: LayerCake Technologies
Location: Greater Atlanta Area
About the Role
LayerCake is seeking an Client Support Analyst I to provide technical support directly at client locations and by phone as assigned. This role follows documented procedures, monitors ticket queues, and ensures service level agreements (SLAs) are met.
Key Responsibilities:
Document all activities, projects, and tickets daily in the ticketing system.Expectations:
Maintain established ticket SLAs as defined by manager.Technical Proficiencies:
Ticketing software: Incident management and time tracking.Physical Requirements:
Ability to handle equipment, talk, hear, read, write, and interpret documents.Benefits of working at LCT:
Be part of a fun, awesome team 9 paid holidays 401K Retirement with matching contributions Excellent medical, vision and dental insurance Life insurance and disability insurance Cell phone stipend 3 weeks PTOTop Reasons our Employees Love Being Part of the Blue Alliance Family:
Entrepreneurial Culture Fast-paced Flow, with a Variety of Projects Collaborative Work Environment Training & Certifications Career Growth OpportunitiesWhy Join LayerCake Technologies ?
LayerCake Technologies, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we’ve helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It’s a personalized approach that delivers long-term value and measurable outcomes. We’ve always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we’ve built a strong, connected culture where people support each other, stay accountable, and thrive together.
Ready for the next step?
The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.
Please be advised we, Skynet Innovations, participate in E-Verify.
Requirements:Client Support Analyst I
Company: LayerCake Technologies
Location: Greater Atlanta Area
About the Role
LayerCake is seeking an Client Support Analyst I to provide technical support directly at client locations and by phone as assigned. This role follows documented procedures, monitors ticket queues, and ensures service level agreements (SLAs) are met.
Key Responsibilities:
Document all activities, projects, and tickets daily in the ticketing system.Expectations:
Maintain established ticket SLAs as defined by manager.Technical Proficiencies:
Ticketing software: Incident management and time tracking.Physical Requirements:
Ability to handle equipment, talk, hear, read, write, and interpret documents.Benefits of working at LCT:
Be part of a fun, awesome team 9 paid holidays 401K Retirement with matching contributions Excellent medical, vision and dental insurance Life insurance and disability insurance Cell phone stipend 3 weeks PTOTop Reasons our Employees Love Being Part of the Blue Alliance Family:
Entrepreneurial Culture Fast-paced Flow, with a Variety of Projects Collaborative Work Environment Training & Certifications Career Growth OpportunitiesWhy Join LayerCake Technologies ?
LayerCake Technologies, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we’ve helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It’s a personalized approach that delivers long-term value and measurable outcomes. We’ve always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we’ve built a strong, connected culture where people support each other, stay accountable, and thrive together.
Ready for the next step?
The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.
Please be advised we, Skynet Innovations, participate in E-Verify.
Requirements:Client Support Analyst II
Company: Total Networks (LayerCake Technologies Phoenix Branch)
Location: Phoenix Arizona
About the Role:
LayerCake is seeking a Support Engineer II to provide intermediate technical support for our clients. This role involves handling support primarily by phone and ticketing system, with onsite assignments as needed. You will follow documented procedures, monitor incoming requests, and ensure service levels are met for both tickets and phone calls.
Responsibilities:
Document all activities, projects, and tickets daily in the ticketing system.Expectations:
Maintain established SLA requirements for calls and tickets.Technical Proficiencies:
Ticketing software: Incident management and time tracking.Physical Requirements:
Ability to handle equipment, talk, hear, read, write, and interpret documents.Why Join LayerCake?
LayerCake, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we’ve helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It’s a personalized approach that delivers long-term value and measurable outcomes. We’ve always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we’ve built a strong, connected culture where people support each other, stay accountable, and thrive together.
Benefits:
9 paid holidays; 6 mandated holidays, 3 floating holidays401K Retirement with matching contributionsExcellent medical, vision, and dental insuranceLife insurance and disability insuranceUnlimited weeks PTOEligible for PTO, 401k, benefits, you are a full-time employeeTop Reasons our Employees Love Being Part of the Blue Alliance Family:
Entrepreneurial Culture Fast-paced Flow, with a Variety of Projects Collaborative Work Environment Training & Certifications Career Growth OpportunitiesReady for the next step?
The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.
Please be advised we, LayerCake, participate in E-Verify.
Requirements:Client Support Analyst II
Company: Total Networks (LayerCake Technologies Phoenix Branch)
Location: Phoenix Arizona
About the Role:
LayerCake is seeking a Support Engineer II to provide intermediate technical support for our clients. This role involves handling support primarily by phone and ticketing system, with onsite assignments as needed. You will follow documented procedures, monitor incoming requests, and ensure service levels are met for both tickets and phone calls.
Responsibilities:
Document all activities, projects, and tickets daily in the ticketing system.Expectations:
Maintain established SLA requirements for calls and tickets.Technical Proficiencies:
Ticketing software: Incident management and time tracking.Physical Requirements:
Ability to handle equipment, talk, hear, read, write, and interpret documents.Why Join LayerCake?
LayerCake, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we’ve helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It’s a personalized approach that delivers long-term value and measurable outcomes. We’ve always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we’ve built a strong, connected culture where people support each other, stay accountable, and thrive together.
Benefits:
9 paid holidays; 6 mandated holidays, 3 floating holidays401K Retirement with matching contributionsExcellent medical, vision, and dental insuranceLife insurance and disability insuranceUnlimited weeks PTOEligible for PTO, 401k, benefits, you are a full-time employeeTop Reasons our Employees Love Being Part of the Blue Alliance Family:
Entrepreneurial Culture Fast-paced Flow, with a Variety of Projects Collaborative Work Environment Training & Certifications Career Growth OpportunitiesReady for the next step?
The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.
Please be advised we, LayerCake, participate in E-Verify.
Requirements:Support Engineer II
Company: Skynet Innovations
Location: Dayton, OH (Hybrid)
About the Role:
Skynet Innovations is seeking a Support Engineer II to provide intermediate technical support for our clients. This role involves handling support primarily by phone and ticketing system, with onsite assignments as needed. You will follow documented procedures, monitor incoming requests, and ensure service levels are met for both tickets and phone calls.
Responsibilities:
Document all activities, projects, and tickets daily in the ticketing system.Expectations:
Maintain established SLA requirements for calls and tickets.Technical Proficiencies:
Ticketing software: Incident management and time tracking.Physical Requirements:
Ability to handle equipment, talk, hear, read, write, and interpret documents.Why Join Skynet?
Skynet Innovations, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we’ve helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It’s a personalized approach that delivers long-term value and measurable outcomes. We’ve always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we’ve built a strong, connected culture where people support each other, stay accountable, and thrive together.
Benefits:
9 paid holidays; 6 mandated holidays, 3 floating holidays401K Retirement with matching contributionsExcellent medical, vision, and dental insuranceLife insurance and disability insuranceUnlimited weeks PTOEligible for PTO, 401k, benefits, you are a full-time employeeTop Reasons our Employees Love Being Part of the Blue Alliance Family:
Entrepreneurial Culture Fast-paced Flow, with a Variety of Projects Collaborative Work Environment Training & Certifications Career Growth OpportunitiesReady for the next step?
The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.
Please be advised we, Skynet Innovations, participate in E-Verify.
Requirements: