Job DescriptionJob DescriptionThe Client Care Sales Representative is a vital member of our team, playing a key role in delivering exceptional service and contributing to the company’s growth. This phone-focused position is dedicated to managing sales calls, providing quotes, booking inspections, and upselling ancillary services. As prospective clients' first point of contact, the Client Care Sales Representative builds trust, fosters strong relationships, and creates a lasting first impression of our company. Through professional communication, this team member not only enhances business value but also ensures that clients are guided with clarity and confidence through one of the most significant decisions of their lives. Bilingual Preferred (English/Spanish)Company OverviewMax Home Inspections (MHI) is a rapidly growing family-owned company that has been serving the Florida market since 2016, conducting home, commercial, and sewer line inspections. Our experienced team has completed over 20,000 inspections for all ages, sizes, and types of properties. MHI provides our customers with peace of mind by helping them avoid potential issues with their prospective property.Join a team of talented high performers supported by a robust and vibrant culture that has made MHI an employer of choice in the industry!Role and ResponsibilitiesHandle incoming sales-related calls with the goal of booking inspections and providing prompt, professional assistanceProvide quotes, schedule inspections, and respond to inquiries from non-call channels (e.g., emails, texts)Conduct outbound sales follow-ups on unscheduled orders to increase bookings and conversionsEducate clients and real estate agents on services and inspection options that best meet their needsActively upsell ancillary services to enhance scheduled inspectionsAssist with non-sales inquiries via phone and non-call channels as neededCheck voicemails/emails for urgent issues and inspection schedules as directed by managementComplete additional tasks or special projects as assigned by MHI managementSkillsHigh school diploma, GED, or equivalent (additional education preferred but not required)Bilingual (English/Spanish) preferredProficient phone skills, with the ability to engage clients professionally and build rapportStrong written and verbal communication skills, including active listening and a friendly, helpful communication styleAbility to adapt to changing business needs, processes, and technologiesStrong problem-solving skills, with the ability to think critically and resolve client concerns efficientlyTeam-oriented with the ability to collaborate with colleagues to meet company goalsFamiliarity with general administrative procedures and systemsAttention to detail, including proofreading and verifying information accuracyExperience working remotely and within a distributed team (preferred)Proficiency with computers, mobile devices, and customer service software (preferred)Strong time management and organizational skills, with the ability to prioritize tasks effectivelyAbility to follow instructions, adhere to policies, and maintain a quiet, undistracted work environmentReliable high-speed internet connectionPrevious call center, sales, or customer service experience is a plusCompany BenefitsCompetitive starting payFully remote workA growing company that encourages leadership development and promotionKnowledgeable, encouraging, and present leadershipFamily-friendly culture with regular employee events/gatheringsInclusive and collaborative cultureOngoing training and personal learning opportunitiesBe supported by caring teammates who like to have fun!
