Front Desk Agent Job Summary
We are seeking a friendly, service-oriented front desk agent to join our growing staff. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests’ questions and concerns. You must be personable and have outstanding interpersonal communication skills.
Front Desk Agent Duties and Responsibilities
Greet guests with a welcoming smile and friendly demeanorPerform all guest check-in and check-out proceduresObtain or confirm guest information, assign rooms, activate and distribute keys, etc.Collect payment for room charges and other feesAnswer phones and direct calls to appropriate personnelCheck and send emailsMake and confirm reservationsMaintain a clean and tidy workspace at all timesInform guests of hotel amenities and offeringsBe informed and up-to-date on all types of room accommodation and availabilityCommunicate with housekeeping, room service and security staff as necessaryProvide local information on restaurants, special sites, activities, etc.Resolve customer complaints and problems calmly and effectivelyNotify management of any serious issues that you cannot resolveTake and deliver messages for guestsStore luggage and valuables as neededAssist with and book tours and activities for guestsMaintain a friendly, personable dispositionPerform various clerical tasks as needed (sorting mail, paper filing, etc.)Front Desk Agent Requirements and Qualifications
High school diploma or GED equivalent preferredPrevious experience in customer service and/or hospitality industry preferredExperience using hotel booking software a plusComputer literate and proficient using Microsoft SuitePersonable and outgoing when dealing with guestsProfessional phone demeanorExcellent customer service skillsAbility to maintain calm, polite, and patient in stressful situationsOrganized and detail-orientedAbility to connect with guests and consistently give them a positive customer experienceCompany DescriptionNationwide hotel chain.Company DescriptionNationwide hotel chain. Read Less
