Dock Associate
Founded in 1981, Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from their customer's distribution centers to dealer locations. In the 21st century we live in a business culture that demands cost and logistical efficiencies combined with increased productivity. Lanter's strategic, process driven approach has been embraced by the marketplace and is setting new standards in the automotive and agricultural manufacturing marketplace. We see a bright future on the road before us and we are very excited about bringing our solutions to a variety of new industries.
The ideal candidate will embody our company's Non-Negotiables:
Walk in Humble Confidence - We are experts at what we do, but we never assume we know everything.Be Open, Honest and Respectful - We say what has to be said in a tactful, courteous way.Be Fearless - We never fail, we only learn.We are One Team - We achieve more together by collaboration and consensus.Delivery on Commitments - We do what we say we will do.We have a Passion to Serve - We are dedicated, hardworking individuals who provide exceptional service to our customers and to each other.We put Safety First - We prioritize the safety of our team members and customers above all else in our business.We Strive for Operational Excellence - We are dedicated to a culture of continuous improvements, driving quality and productivity.Responsibilities:
Unload parts product packages from trucks ...Move it MoveUse of RF scanner to allow package tracking...you are on a mission ????Load packages back onto trucks for delivery...getting those stepsMaintain accuracy when sorting out packages based on customer and delivery routes, making mistakes is like stepping on a Lego....we try to avoid that!Work in a fast-paced environment to meet critical deadlinesJob Requirements:
Commitment to work hard, be positive and be a team playerAbility to learn, communicate and take directionMust be able to lift 50lbs as needed, walk, and stand for long periods of timePrevious dock/warehouse experienceUse of RF scanners is a plusValid driver's license and reliable transportationHigh school diploma or equivalentLanter Delivery Systems is proud to be an equal opportunity employer regardless of race, color, gender, age, sexual orientation, gender identity, religious beliefs, marital status, genetic information, national origin, disability or protected veteran status.
Customer Service Representative
Founded in 1981, Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from their customer's distribution centers to dealer locations. In the 21st century we live in a business culture that demands cost and logistical efficiencies combined with increased productivity. Lanter's strategic, process driven approach has been embraced by the marketplace and is setting new standards in the automotive and agricultural manufacturing marketplace. We see a bright future on the road before us and we are very excited about bringing our solutions to a variety of new industries.
The ideal candidate will embody our company's Non-Negotiables:
•Walk in Humble Confidence - We are experts at what we do, but we never assume we know everything.
•Be Open, Honest and Respectful - We say what has to be said in a tactful, courteous way.
•Be Fearless - We never fail, we only learn.
•We are One Team - We achieve more together by collaboration and consensus.
•Delivery on Commitments - We do what we say we will do.
•We have a Passion to Serve - We are dedicated, hardworking individuals who provide exceptional service to our customers and to each other.
•We put Safety First - We prioritize the safety of our team members and customers above all else in our business.
•We Strive for Operational Excellence - We are dedicated to a culture of continuous improvements, driving quality and productivity.
Position Summary:
Under general supervision, the customer service representative is responsible for answering phone calls and emails, responding to customers, carrier partners, and drivers' questions and concerns, and assisting the team with administrative duties.
Key Deliverables:
1.Display a positive attitude and provide courteous, friendly service to all internal team members and external clients by responding promptly and efficiently to inquiries, requests, and complaints.
2.Able to communicate both over the phone and via email in a professional and detailed manner.
3.Demonstrate knowledge and understanding of Lanter Delivery Systems Non-Negotiables and apply the concepts daily.
4.Provide front line support for all customers, carrier partners, and LDS Operations by handling all inquiries to ensure we exceed expectations.
5.Provide timely proactive communication to dealers daily regarding service delays that will affect their delivery.
6.Build sustainable relationships and trust with customers by anticipating customer needs and taking timely and appropriate action.
7.Document all customer interactions pertaining to shortages, damages, late deliveries, service incidents, customer requests, etc. in Dynamics CRM to ensure accurate information and reporting.
8.Handle customer, carrier partner, and Operations inquiries, by providing appropriate solutions and alternatives within approved time limits, and follow up to ensure resolutions are satisfactory.
9.Manage daily case follow up in Dynamics CRM to ensure customers are kept updated and all cases are followed up on timely.
10.Manage Outlook inbox to ensure all email inquiries are responded to timely.
11.Protect company assets and confidential information in accordance with company policies and procedures, including but not limited to client, team member, and proprietary company information.
Reasonable accommodations may be made to enable individuals with disabilities to perform the key deliverables.
Competencies:
1.Superior verbal and written communication skills with people at all levels.
2.Customer & team focused.
3.Organizational skills.
4.Ability to work independently, take initiative & problem solve while applying critical thinking to decisions.
5.Technical capacity.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Position Type / Expected Hours of Work:
This is a full-time position; hours of work are typically Monday through Friday with some Saturdays required.
Background and Experience:
1.Proven success in providing excellent customer service in a previous role or life situation (e.g., volunteer, sports team, etc.)
2.Strong knowledge of all Microsoft Office programs.
3.Knowledge and understanding of Microsoft Dynamics is a plus.
Work Environment:
This is an on-site position Monday to Friday.
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the key deliverables of this job. While performing the duties of this job, the team member is regularly required to communicate verbally and in writing and sit for extended periods of time.
Other Duties:
This job description is not designed to cover a comprehensive listing of activities, duties or responsibilities required of the team member for this job. Duties, responsibilities, and activities may change per location based on business needs as well as change at any time with or without notice.
EEO Statement:
Lanter Delivery Systems provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Lanter Delivery Systems complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Lanter Delivery Systems expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Lanter Delivery Systems team members to perform their job duties may result in discipline, up to and including discharge.
PM Dock Manager
Founded in 1981, Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from their customer's distribution centers to dealer locations. In the 21st century we live in a business culture that demands cost and logistical efficiencies combined with increased productivity. Lanter's strategic, process driven approach has been embraced by the marketplace and is setting new standards in the automotive and agricultural manufacturing marketplace. We see a bright future on the road before us and we are very excited about bringing our solutions to a variety of new industries.
The ideal candidate will embody our company's Non-Negotiables:
Walk in Humble Confidence - We are experts at what we do, but we never assume we know everything.Be Open, Honest and Respectful - We say what has to be said in a tactful, courteous way.Be Fearless - We never fail, we only learn.We are One Team - We achieve more together by collaboration and consensus.Delivery on Commitments - We do what we say we will do.We have a Passion to Serve - We are dedicated, hardworking individuals who provide exceptional service to our customers and to each other.We put Safety First - We prioritize the safety of our team members and customers above all else in our business.We Strive for Operational Excellence - We are dedicated to a culture of continuous improvements, driving quality and productivity.The PM Dock Manager creates, organizes, and provides direction to all dock team members to ensure freight is properly loaded and unloaded to facilitate on-time, error-free deliveries.
This position requires up to 5% travel.
Key Deliverables:
Display a positive attitude and provide courteous, friendly service to all internal team members and external clients by responding promptly and efficiently to inquiries, requests, and complaints.Demonstrate knowledge and understanding of Lanter Delivery Systems Non-Negotiables and apply the concepts daily.Oversee the entire dock team, ensuring procedures and policies are being followed. Coach team members as needed, praising, and reinforcing positive behaviors to encourage repeat performance as well as redirecting behaviors to stop negative performance. Document interactions in a timely manner.Hire, train and develop all team members, and provide them with the tools and resources needed to be successful.Work directly with customers, following specific directions of handling accounts to exceed customer satisfaction by managing dock operations for on-time, error free deliveries.Ensure safe and efficient loading and unloading of all freight. Work with team member(s) to identify and rectify unsafe practices, document the interaction(s), and follow up as needed to ensure unsafe/unwanted performance does not repeat.Assist in unloading and loading of freight as needed, to support team.Safeguard cross-dock operations and contents by establishing and monitoring safety and security procedures and protocols.Conduct daily inspections, ensuring compliance with applicable federal, state, local and company laws, regulations, and policies.Assist with development and execution of continuous improvement initiatives as directed by operations manager. Take initiative to offer suggestions on needed improvements to streamline processes and/or save the company money.Manage conflict and issue resolution between team members and/or customers as needed. Document in a timely manner and notify operations manager of situation.Manage daily end-of-shift reports, as well as performance updates meeting or exceeding due dates.Protect company assets and confidential information in accordance with company policies and procedures, including but not limited to client, team member, and proprietary company information.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies:
Superior verbal and written communication skills with people at all levels.Strong leadership, customer service and interpersonal skills.Excellent time management, organizational skills, and attention to detail.Ability to take initiative & problem solve while applying critical thinking to decisions.Analytical and technical capacity.Position Type / Expected Hours of Work:
This is a full-time position; specific hours vary based on the location, typically Monday through Saturday, 40 - 45 hours per week. Evenings, overnights, and weekends are required based on location and needs of business.
Background and Experience:
Proven successful warehouse, cross-dock, or related experience.Proven successful supervisory experience.Strong understanding of applicable Occupational Safety and Health Administration requirements and other related safety policies and best practices.Strong knowledge of all Microsoft Office programs.Bilingual English/Spanish communication skills required.Work Environment:
This job operates in a warehouse environment with unforgiving surfaces as well as hot and cold climates with a variety of noises and odors. Prolonged periods of standing and sitting with regular use of standard office equipment such as computers, copier, phone, filing cabinets and fax machine.
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to stand and/or sit for long periods of time and lift up to 50 pounds.
Other Duties:
This job description is not designed to cover a comprehensive listing of activities, duties or responsibilities required of the team member for this job. Duties, responsibilities, and activities may change per location based on business needs as well as change at any time with or without notice.
Lanter Delivery Systems is proud to be an equal opportunity and affirmative action employer regardless of race, color, gender, age, sexual orientation, gender identity, religious beliefs, marital status, genetic information, national origin, disability or protected veteran status.
Customer Site Manager
Founded in 1981, Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from their customer's distribution centers to dealer locations. In the 21st century we live in a business culture that demands cost and logistical efficiencies combined with increased productivity. Lanter's strategic, process driven approach has been embraced by the marketplace and is setting new standards in the automotive and agricultural manufacturing marketplace. We see a bright future on the road before us and we are very excited about bringing our solutions to a variety of new industries.
The ideal candidate will embody our company's Non-Negotiables:
Walk in Humble Confidence - We are experts at what we do, but we never assume we know everything.Be Open, Honest and Respectful - We say what has to be said in a tactful, courteous way.Be Fearless - We never fail, we only learn.We are One Team - We achieve more together by collaboration and consensus.Delivery on Commitments - We do what we say we will do.We have a Passion to Serve - We are dedicated, hardworking individuals who provide exceptional service to our customers and to each other.We put Safety First - We prioritize the safety of our team members and customers above all else in our business.We Strive for Operational Excellence - We are dedicated to a culture of continuous improvements, driving quality and productivity.The Customer Site Manager oversees dock operations at a Customer specific parts distribution center to ensure all outgoing freight is processed on-time and error free while monitoring compliance with safety standards.
This position requires up to 25% travel.
Key Deliverables:
Display a positive attitude and provide courteous, friendly service to all internal team members and external clients by responding promptly and efficiently to inquiries, requests, and complaints.Demonstrate knowledge and understanding of Lanter Delivery Systems Non-Negotiables and apply the concepts daily.Communicate directly with Customer management team regarding dock issues, shipment expectations or parts services issues/concerns.Coach, motivate, and empower team members and co-workers to perform to the best of their abilities and continuously develop in their assigned tasks and duties ensuring procedures and policies are being followed. Coach team members as needed, praising, and reinforcing positive behaviors to encourage repeat performance as well as redirecting behaviors to stop negative performance. Document interactions in a timely manner.Have regular one-on-one conversations with each direct report, discussing overall performance as well as team members goals. Provide training and support as needed to ensure continued growth.Assist with hiring, onboarding, training, and development of team members, ensuring they have the tools and resources needed to be successful.Ensure carrier providers are meeting expectations by picking up and delivering freight on time and error free according to customer specifications.Lead and manage continuous improvement projects.Generate daily customer reports.Communicate with transportation companies.Ensure effective and safe use of all warehouse equipment with training, manuals, and proper safety measures.Maintain documentation and keep accurate records of warehouse activities.Maintain awareness and knowledge of the condition and location of vehicles.Audit and report inventory while recommending which items to order and restock.Set warehouse and team goals with executive management and other team leads.Monitor workplace performance and lead training initiatives to improve individual and team effectiveness.Keep up to date on the latest federal and state safety regulations.Protect company assets and confidential information in accordance with company policies and procedures, including but not limited to client, team member, and proprietary company information.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies:
Strong written, verbal, and listening communication skills.Team and leadership focused.Strong problem-solving skills.Excellent time management skills with an ability to prioritize tasks, set goals, and delegate as needed.Highly organized with a focus on details.Position Type / Expected Hours of Work:
This is a full-time position; hours of work are typically Monday through Friday between the hours of 6:00am to 4:00pm, averaging 45 hours per week, with an occasional night or Saturday based on the needs of the business. Evenings, overnights, and weekends are required based on location and needs of business.
Background and Experience:
Proven success in warehouse management.Ability to operate a forklift effectively.Strong knowledge of all Microsoft Office programs.Work Environment:
This job operates in a warehouse environment with unforgiving surfaces as well as hot and cold climates with a variety of noises and odors. Prolonged periods of standing and sitting with regular use of standard office equipment such as computers, copier, phone, filing cabinets and fax machine.
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to stand and/or sit for long periods of time and lift up to 50 pounds.
Other Duties:
This job description is not designed to cover a comprehensive listing of activities, duties or responsibilities required of the team member for this job. Duties, responsibilities, and activities may change per location based on business needs as well as change at any time with or without notice.
Lanter Delivery Systems is proud to be an equal opportunity and affirmative action employer regardless of race, color, gender, age, sexual orientation, gender identity, religious beliefs, marital status, genetic information, national origin, disability or protected veteran status.
