Customer Site Manager
Founded in 1981, Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from their customer's distribution centers to dealer locations. In the 21st century we live in a business culture that demands cost and logistical efficiencies combined with increased productivity. Lanter's strategic, process driven approach has been embraced by the marketplace and is setting new standards in the automotive and agricultural manufacturing marketplace. We see a bright future on the road before us and we are very excited about bringing our solutions to a variety of new industries.
The ideal candidate will embody our company's Non-Negotiables:
Walk in Humble Confidence - We are experts at what we do, but we never assume we know everything.Be Open, Honest and Respectful - We say what has to be said in a tactful, courteous way.Be Fearless - We never fail, we only learn.We are One Team - We achieve more together by collaboration and consensus.Delivery on Commitments - We do what we say we will do.We have a Passion to Serve - We are dedicated, hardworking individuals who provide exceptional service to our customers and to each other.We put Safety First - We prioritize the safety of our team members and customers above all else in our business.We Strive for Operational Excellence - We are dedicated to a culture of continuous improvements, driving quality and productivity.The Customer Site Manager oversees dock operations at a Customer specific parts distribution center to ensure all outgoing freight is processed on-time and error free while monitoring compliance with safety standards.
This position requires up to 25% travel.
Key Deliverables:
Display a positive attitude and provide courteous, friendly service to all internal team members and external clients by responding promptly and efficiently to inquiries, requests, and complaints.Demonstrate knowledge and understanding of Lanter Delivery Systems Non-Negotiables and apply the concepts daily.Communicate directly with Customer management team regarding dock issues, shipment expectations or parts services issues/concerns.Coach, motivate, and empower team members and co-workers to perform to the best of their abilities and continuously develop in their assigned tasks and duties ensuring procedures and policies are being followed. Coach team members as needed, praising, and reinforcing positive behaviors to encourage repeat performance as well as redirecting behaviors to stop negative performance. Document interactions in a timely manner.Have regular one-on-one conversations with each direct report, discussing overall performance as well as team members goals. Provide training and support as needed to ensure continued growth.Assist with hiring, onboarding, training, and development of team members, ensuring they have the tools and resources needed to be successful.Ensure carrier providers are meeting expectations by picking up and delivering freight on time and error free according to customer specifications.Lead and manage continuous improvement projects.Generate daily customer reports.Communicate with transportation companies.Ensure effective and safe use of all warehouse equipment with training, manuals, and proper safety measures.Maintain documentation and keep accurate records of warehouse activities.Maintain awareness and knowledge of the condition and location of vehicles.Audit and report inventory while recommending which items to order and restock.Set warehouse and team goals with executive management and other team leads.Monitor workplace performance and lead training initiatives to improve individual and team effectiveness.Keep up to date on the latest federal and state safety regulations.Protect company assets and confidential information in accordance with company policies and procedures, including but not limited to client, team member, and proprietary company information.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies:
Strong written, verbal, and listening communication skills.Team and leadership focused.Strong problem-solving skills.Excellent time management skills with an ability to prioritize tasks, set goals, and delegate as needed.Highly organized with a focus on details.Position Type / Expected Hours of Work:
This is a full-time position; hours of work are typically Monday through Friday between the hours of 6:00am to 4:00pm, averaging 45 hours per week, with an occasional night or Saturday based on the needs of the business. Evenings, overnights, and weekends are required based on location and needs of business.
Background and Experience:
Proven success in warehouse management.Ability to operate a forklift effectively.Strong knowledge of all Microsoft Office programs.Work Environment:
This job operates in a warehouse environment with unforgiving surfaces as well as hot and cold climates with a variety of noises and odors. Prolonged periods of standing and sitting with regular use of standard office equipment such as computers, copier, phone, filing cabinets and fax machine.
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to stand and/or sit for long periods of time and lift up to 50 pounds.
Other Duties:
This job description is not designed to cover a comprehensive listing of activities, duties or responsibilities required of the team member for this job. Duties, responsibilities, and activities may change per location based on business needs as well as change at any time with or without notice.
Lanter Delivery Systems is proud to be an equal opportunity and affirmative action employer regardless of race, color, gender, age, sexual orientation, gender identity, religious beliefs, marital status, genetic information, national origin, disability or protected veteran status.
Founded in 1981, Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from their customer's distribution centers to dealer locations. In the 21st century we live in a business culture that demands cost and logistical efficiencies combined with increased productivity. Lanter's strategic, process driven approach has been embraced by the marketplace and is setting new standards in the automotive and agricultural manufacturing marketplace. We see a bright future on the road before us and we are very excited about bringing our solutions to a variety of new industries.
The ideal candidate will embody our company's Non-Negotiables:
Walk in Humble Confidence - We are experts at what we do, but we never assume we know everythingBe Open, Honest and Respectful - We say what has to be said in a tactful, courteous wayBe Fearless - We never fail, we only learnWe are One Team - We achieve more together by collaboration and consensusDelivery on Commitments - We do what we say we will doWe have a Passion to Serve - We are dedicated, hardworking individuals who provide exceptional service to our customers and to each otherWe put Safety First - We prioritize the safety of our team members and customers above all else in our businessWe Strive for Operational Excellence - We are dedicated to a culture of continuous improvements, driving quality and productivityObjective:
The Operations Manager is responsible for providing cooperative leadership and managing processes to facilitate the maximization of resources to achieve all expectations regarding service, teamwork, safety, compliance, and revenue.
Key Deliverables:
Display a positive attitude and provide courteous, friendly service to all internal team members and external clients by responding promptly and efficiently to inquiries, requests, and complaints.Demonstrate knowledge and understanding of Lanter Delivery Systems Non-Negotiables and apply the concepts daily.Maintain receiving and distribution operations by initiating, coordinating, and enforcing programs, operational and personnel policies and procedures. Leverage the team to provide outstanding service for all customers, direct and preferred carriers, responsible for the overall customer experience. Exceed customer satisfaction by managing distribution operations for on-time, error free deliveries. Work with transportation companies to achieve on-time, accurate deliveries.Lead the recruitment, selection, hiring, training, and development of all cross-dock team members. Ensure all team members have the tools and resources needed to be successful.Manage cross-dock team members for optimal performance, including but not limited to coaching, discipline and termination as outlined in company policies and procedures.Enact contingency plans as needed; identify potential issues and analyze problems to determine appropriate outcomes. Follow up in a timely manner.Develop time sensitive reporting for customers and analyze reports for best solutions to problems.Improve the operational systems, processes, and policies in support of Lanter Delivery Systems mission. Support customer and management reporting, information flow and management, business processes and organizational planning.Responsible for operational contributions to maximize profitability, control cost, and improve efficiencies overall. Identify, evaluate, and build new business opportunities; provide guidance on operational changes required to support these opportunities.Safeguard cross-dock operations and contents by establishing and monitoring safety and security procedures and protocols.Responsible for accident response; serve as first point of contact when an incident occurs, instruct team members regarding proper actions to take to ensure safety of all team members and customers. Manage reporting as required by OSHA.Protect company assets and confidential information in accordance with company policies and procedures, including but not limited to client, team member, and proprietary company information.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies:
Superior verbal, written, and listening communication skills with people at all levels.Strong, results-driven leadership skills.Analytical; ability to problem solve and apply critical thinking to decisions.Organizational skills.Ability to work independently and take initiative.Technical capacity.Supervisory Responsibilities:
This position has supervisory responsibilities.
Position Type / Expected Hours of Work:
This is a full-time position; hours of work are typically Monday through Friday between the hours of 1:00pm to 11:30pm, averaging 45 hours per week, with the occasional daytime shift or Saturday shift as business needs dictate.
Travel:
This position may require up to 25% travel.
Background and Experience:
Previous experience in transportation, supply chain, warehouse management, cross-dock, or related experience. required.Proven successful leadership experience. Strong knowledge of all Microsoft Office programs.Work Environment:
This job operates in a warehouse environment with prolonged periods of standing in both hot and cold temperatures. The role routinely uses standard office equipment such as computers, copier, and phone.
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to stand, walk, lift, and move freight.
Other Duties:
This job description is not designed to cover a comprehensive listing of activities, duties or responsibilities required of the team member for this job. Duties, responsibilities, and activities may change per location based on business needs as well as change at any time with or without notice.
EEO Statement:
Lanter Delivery Systems provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Lanter Delivery Systems complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Lanter Delivery Systems expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Lanter Delivery Systems team members to perform their job duties may result in discipline, up to and including discharge.
Founded in 1981, Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from their customer's distribution centers to dealer locations. In the 21st century we live in a business culture that demands cost and logistical efficiencies combined with increased productivity. Lanter's strategic, process driven approach has been embraced by the marketplace and is setting new standards in the automotive and agricultural manufacturing marketplace. We see a bright future on the road before us and we are very excited about bringing our solutions to a variety of new industries.
The ideal candidate will embody our company's Non-Negotiables:
Walk in Humble Confidence - We are experts at what we do, but we never assume we know everything.Be Open, Honest and Respectful - We say what has to be said in a tactful, courteous way.Be Fearless - We never fail, we only learn.We are One Team - We achieve more together by collaboration and consensus.Delivery on Commitments - We do what we say we will do.We have a Passion to Serve - We are dedicated, hardworking individuals who provide exceptional service to our customers and to each other.We put Safety First - We prioritize the safety of our team members and customers above all else in our business.We Strive for Operational Excellence - We are dedicated to a culture of continuous improvements, driving quality and productivity.The PM Dock Supervisor organizes and guides a team of dock associates during a specified shift to ensure freight is properly loaded and unloaded to facilitate on-time, error-free deliveries.
This position requires up to 5% travel.
Key Deliverables:
Display a positive attitude and provide courteous, friendly service to all internal team members and external clients by responding promptly and efficiently to inquiries, requests, and complaints.Demonstrate knowledge and understanding of Lanter Delivery Systems Non-Negotiables and apply the concepts daily.Coordinate a team of dock associates, ensuring procedures and policies are being followed. Provide feedback to team members to encourage expected/exceptional performance and/or to stop negative behaviors or results. Document interactions in a timely manner.Assist with hiring, training, and development of all freight handlers. Provide all team members with the tools and resources needed to be successful.Work directly with customers, following specific directions of handling accounts to exceed customer satisfaction by managing dock operations for on-time, error free deliveries.Ensure safe and efficient loading and unloading of all freight. Work with team member(s) to identify and rectify unsafe practices, document the interaction(s), and follow up as needed to ensure unsafe/unwanted performance does not repeat.Assist in unloading and loading of freight as needed, to support team.Safeguard cross-dock operations and contents by establishing and monitoring safety and security procedures and protocols.Conduct daily inspections, ensuring compliance with applicable federal, state, local and company laws, regulations, and policies.Assist with development and execution of continuous improvement initiatives as directed. Take initiative to offer suggestions on needed improvements to streamline processes and/or save the company money.Address conflict by facilitating issue resolution between team members and/or customers as needed. Document in a timely manner and notify next-level management of the situation.Manage daily end-of-shift reports, as well as performance updates meeting or exceeding due dates.Protect company assets and confidential information in accordance with company policies and procedures, including but not limited to client, team member, and proprietary company information.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Competencies:
Superior verbal and written communication skills with people at all levels.Strong leadership, customer service and interpersonal skills.Excellent time management, organizational skills, and attention to detail.Ability to take initiative & problem solve while applying critical thinking to decisions.Analytical and technical capacity.Position Type / Expected Hours of Work:
This is a full-time position; specific hours vary based on the location, typically Monday through Friday, 40 - 45 hours per week. Evenings, overnights, and weekends are required based on location and needs of business.Background and Experience:
Proven successful warehouse, cross-dock, or related experience.Proven successful supervisory experience.Strong understanding of applicable Occupational Safety and Health Administration requirements and other related safety policies and best practices.Strong knowledge of all Microsoft Office programs.Work Environment:
This job operates in a warehouse environment with unforgiving surfaces as well as hot and cold climates with a variety of noises and odors. Prolonged periods of standing and sitting with regular use of standard office equipment such as computers, copier, phone, filing cabinets and fax machine.Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to stand and/or sit for long periods of time and lift up to 50 pounds.Other Duties:
This job description is not designed to cover a comprehensive listing of activities, duties or responsibilities required of the team member for this job. Duties, responsibilities, and activities may change per location based on business needs as well as change at any time with or without notice.
Lanter Delivery Systems is proud to be an equal opportunity and affirmative action employer regardless of race, color, gender, age, sexual orientation, gender identity, religious beliefs, marital status, genetic information, national origin, disability or protected veteran status.
Founded in 1981, Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from their customer's distribution centers to dealer locations. In the 21st century we live in a business culture that demands cost and logistical efficiencies combined with increased productivity. Lanter's strategic, process driven approach has been embraced by the marketplace and is setting new standards in the automotive and agricultural manufacturing marketplace. We see a bright future on the road before us and we are very excited about bringing our solutions to a variety of new industries.
The ideal candidate will embody our company's Non-Negotiables:
Walk in Humble Confidence - We are experts at what we do, but we never assume we know everything.Be Open, Honest and Respectful - We say what has to be said in a tactful, courteous way.Be Fearless - We never fail, we only learn.We are One Team - We achieve more together by collaboration and consensus.Delivery on Commitments - We do what we say we will do.We have a Passion to Serve - We are dedicated, hardworking individuals who provide exceptional service to our customers and to each other.We put Safety First - We prioritize the safety of our team members and customers above all else in our business.We Strive for Operational Excellence - We are dedicated to a culture of continuous improvements, driving quality and productivity.The PM Dock Supervisor organizes and guides a team of dock associates during a specified shift to ensure freight is properly loaded and unloaded to facilitate on-time, error-free deliveries.
This position requires up to 5% travel.
Key Deliverables:
Display a positive attitude and provide courteous, friendly service to all internal team members and external clients by responding promptly and efficiently to inquiries, requests, and complaints.Demonstrate knowledge and understanding of Lanter Delivery Systems Non-Negotiables and apply the concepts daily.Coordinate a team of dock associates, ensuring procedures and policies are being followed. Provide feedback to team members to encourage expected/exceptional performance and/or to stop negative behaviors or results. Document interactions in a timely manner.Assist with hiring, training, and development of all freight handlers. Provide all team members with the tools and resources needed to be successful.Work directly with customers, following specific directions of handling accounts to exceed customer satisfaction by managing dock operations for on-time, error free deliveries.Ensure safe and efficient loading and unloading of all freight. Work with team member(s) to identify and rectify unsafe practices, document the interaction(s), and follow up as needed to ensure unsafe/unwanted performance does not repeat.Assist in unloading and loading of freight as needed, to support team.Safeguard cross-dock operations and contents by establishing and monitoring safety and security procedures and protocols.Conduct daily inspections, ensuring compliance with applicable federal, state, local and company laws, regulations, and policies.Assist with development and execution of continuous improvement initiatives as directed. Take initiative to offer suggestions on needed improvements to streamline processes and/or save the company money.Address conflict by facilitating issue resolution between team members and/or customers as needed. Document in a timely manner and notify next-level management of the situation.Manage daily end-of-shift reports, as well as performance updates meeting or exceeding due dates.Protect company assets and confidential information in accordance with company policies and procedures, including but not limited to client, team member, and proprietary company information.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Competencies:
Superior verbal and written communication skills with people at all levels.Strong leadership, customer service and interpersonal skills.Excellent time management, organizational skills, and attention to detail.Ability to take initiative & problem solve while applying critical thinking to decisions.Analytical and technical capacity.Position Type / Expected Hours of Work:
This is a full-time position; specific hours vary based on the location, typically Monday through Friday, 40 - 45 hours per week. Evenings, overnights, and weekends are required based on location and needs of business.Background and Experience:
Proven successful warehouse, cross-dock, or related experience.Proven successful supervisory experience.Strong understanding of applicable Occupational Safety and Health Administration requirements and other related safety policies and best practices.Strong knowledge of all Microsoft Office programs.Work Environment:
This job operates in a warehouse environment with unforgiving surfaces as well as hot and cold climates with a variety of noises and odors. Prolonged periods of standing and sitting with regular use of standard office equipment such as computers, copier, phone, filing cabinets and fax machine.Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to stand and/or sit for long periods of time and lift up to 50 pounds.Other Duties:
This job description is not designed to cover a comprehensive listing of activities, duties or responsibilities required of the team member for this job. Duties, responsibilities, and activities may change per location based on business needs as well as change at any time with or without notice.
Lanter Delivery Systems is proud to be an equal opportunity and affirmative action employer regardless of race, color, gender, age, sexual orientation, gender identity, religious beliefs, marital status, genetic information, national origin, disability or protected veteran status.
