Job DescriptionJob DescriptionJob Title: Gates Supervisor Department: Guest ServicesReports To: Director of Guest ServicesSalary: Salaried, Exempt Full TimeRange: $45,000.00 To $50,000.00 Annually ( Must Work 40 hours per week, 52 weeks per year)Position Summary:The Individual must like working with people, confident, upbeat, positive, action-oriented, and be customer service oriented.
Essential Duties and Responsibilities: (To include other duties that may be assigned.)To uphold Lakeside’s Mission Statement, and to personally represent its goals and values at all times while on the Lakeside grounds, to our guests and to our employees.With the assistance of the Director of Guest Services, will hire and schedule Gate Ambassadors for day, evening and overnight shifts.Collect timesheets and deliver them to the Director of Guest Services for approval.Be responsible for the care and cleaning of Lakeside Gate properties. Expected to have computer knowledge and train employees in order to process guest transactions. Train employees on scanner operation and assist IT with overseeing use, troubleshooting and repair.Oversee scanning committee, establish meeting dates, time and place, creating agenda, take minutes, provide to all parties. Follow up on established processes.Manage distribution of contractor passes, reviewing policy every year and removal of amenities for same when necessary.Oversee Google Docs for Complimentary Ticket List.Be available 24 hours to answer employee questions via phone call or two-way radio.Negotiate all special event ticket requirements.Manage and protect cash provided to gates for change. Provide change to gate booths when needed. Have ample supply of guest use printed materials for Gate Ambassadors to restock their booths at the start or end of a shift.Offseason expectations include contributing to special projects in the Guest Services office, Administration or Programming. Qualifications:To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience:High school graduate with the ability to work with the public and other employees. Previous management experience beneficial. Guest service experience in a retail-type environment is preferred. Language Skills:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively with guests and co-workers.Reasoning Ability:Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Physical Demands:While performing the duties of this job, the employee is regularly required to stand; walk;use hand to finger, handle, or feel; reach with hands and arms; stoop, climb or balance; specific vision, depth perception, and ability to adjust focus. Must be able to lift up to 20 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work Environment:While performing the duties of this job, the employee is regularly exposed to wet, cold, humid, hot, very hot, conditions and will be required to work outdoors. These characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lakeside Chautauqua is an equal opportunity employer.
Job DescriptionJob Description
Job Title: Religious Life Intern (Youth Ministry/Generalist)Department: Religious Life Reports To: Director of Religious LifeSalary: $ 15 per hourJ/maximum 35-hours per week. Position Summary: The Religious Life Intern (Youth Ministry and Religious Life Generalist) reports directly to the Director Religious Life and will assist the Teen Ministry Leader. This is a summer position, beginning in late May and continuing through mid-August, ideally through Labor Day. Although the Religious Life Intern is expected to work during the day, evenings, weekends, and all summer holidays, some free time each day and one-two days off each week will be built into the schedule. Qualifications, Essential Duties & Responsibilities: (plus other duties as assigned)The ideal candidate should have a passion for youth ministry, be organized, detail oriented, kind, possess a strong work ethic, and proficient with Microsoft 365 Suite and Adobe Creative Cloud Suite (Acrobat, Photoshop, Premier Pro, Audition, etc.), have a basic working knowledge of Audio-Visual equipment set-up and a vocational interest in some form of Christian ministry. Interest in and training/experience with iPhone videography and editing is also desirable. The preferred candidate will be pursuing a bible, religion, Christian education, youth, or similar discipline bachelor’s or master’s degree.
Assist in daily/weekly operations of the Religious Life Department, including:Assist with youth programming, as assigned by the Director of Religious Life.Assist the Teen Ministry Leader with High School and College-Age Programming, including the daily operation of The Underground Teen Center (approx. 20-28 hours per week.)Assist, as needed, with religious life programming events and tasks, as assignedAttend Program Staff meetings, as assignedPossess strong listening skills and ability to relate to individuals across the age spectrum in matters of personal growth, including faith issues Assist in providing a safe and appropriate atmosphere for all teens and their families.Ensure customer relations and satisfaction are of highest priority with all staffParticipate in all intern activities, forums, and gatherings throughout the summerOther religious life duties, as assignedEnvironment & Physical Demands:The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; reach with hands and arms; stoop, climb or balance. Specific vision, depth perception, and ability to adjust focus are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lakeside Chautauqua is an equal opportunity employer.
Job DescriptionJob DescriptionJob Title: VP Municipal ServicesDepartment: Municipal ServicesReports To: Executive VP & CAOSalary: $75,000 - $85,000 Full-Time, Salary-ExemptPosition Summary:The Vice President of Municipal Services reports to the Chief Operating & Administrative Officer (CAO) and plays a critical leadership role in shaping the future of Lakeside’s infrastructure and operations. This exciting opportunity offers the chance to lead and enhance the planning, implementation, and management of all municipal services, primarily focusing on facilities maintenance, utilities & infrastructure, and capital improvement projects. As a key member of the Lakeside leadership team, this position is instrumental in ensuring that Lakeside’s buildings, streets, and infrastructure are maintained to the highest standards while preserving the community’s historic charm and mission-driven values. The ideal candidate will have a strategic mindset, a passion for historic preservation, and a hands-on approach to problem-solving, making a meaningful impact on daily operations and long-term sustainability.Lakeside Chautauqua is a non-profit organization located on one square mile of waterfront property on the Marblehead Peninsula. While we operate year-round, our peak season runs from Memorial Day to Labor Day, when thousands of guests visit to experience the diverse programming and amenities Lakeside offers. Lakeside is home to numerous historic buildings, recreational fields, educational facilities, arts and entertainment spaces, and lakefront amenities, all requiring dedicated maintenance and preservation.
Key Focus Areas & Responsibilities:1. Facilities Maintenance & Operations (30%)Develop and oversee a preventative maintenance program for all Lakeside buildings and infrastructure.Supervise maintenance and repair work for buildings, roads, pathways, and public spaces.Manage and coordinate vendor and contractor work for specialized repairs and upgrades.Ensure that all facilities meet safety and regulatory compliance standards.Work with Lakeside leadership to assess and improve facility conditions for guests, residents, and staff
2. Utilities & Infrastructure Management (25%)Oversee water, sewer, drainage, and electrical infrastructure maintenance and upgrades.Implement sustainability initiatives to improve energy efficiency and reduce costs.Develop and enforce stormwater management best practices to protect community resources.Evaluate and recommend technology and process improvements for operational efficiency.
3. Project Management & Capital Improvements (20%)Participate in bid processes for capital projects, working closely with the CEO and CAO.Lead capital improvement initiatives, including renovations, infrastructure upgrades, and new construction projects.Develop project budgets, timelines, and execution plans to ensure completion.Oversee contractor performance and ensure work aligns with Lakeside’s quality and aesthetic standards.
4. Grounds & Landscaping (10%)Provide oversight to the Director of Horticulture, who manages seasonal planting, lawn care, tree maintenance, and irrigation systems.Ensure playgrounds, parks, and open spaces are well-maintained and accessible.Implement environmentally sustainable landscaping practices.
5. Financial Management, Strategic Planning & Policy Development (10%)Develop, manage, and oversee the department’s operating and capital budgets.Identify cost-saving opportunities and ensure fiscal responsibility.Develop long-term strategic plans that align with Lakeside’s mission and growth strategy.Serve as a key resource in the Historic Preservation Design & Review Board (HPDRB), ensuring Lakeside’s historic buildings and structures are preserved.Plan for future staffing growth, including a potential Project Manager and Construction Coordinator within the next 3-5 years as capital projects increase.
6. Communication & Team Support (5%)Act as the primary point of contact for maintenance, infrastructure, and safety services.Maintain transparent and effective communication with staff, property owners, and community stakeholders.Foster collaboration across departments to enhance the overall guest and resident experience.
Supervisory Responsibilities:The Vice President of Municipal Services will oversee full-time staff and seasonal employees, ensuring all team members adhere to organizational policies and performance standards. The role requires:A second-in-command to manage day-to-day maintenance and staff supervision.A clerical position to support the preventative maintenance program and work tracking.A team with a diverse skill set, including HVAC, carpentry, electrical work, plumbing, and general maintenance expertise.The ability to evaluate staffing needs based on square footage, facility conditions, and workload.
Qualifications:Required:Bachelor’s degree in Facility Management, Engineering, Business Administration, or 10+ years of equivalent technical training and experience.5-7 years of experience supervising maintenance personnel and overseeing construction projects.Strong understanding of HVAC, electrical, and structural systems.Ability to develop and manage preventative maintenance programs and capital project planning.Preferred:Certified Facility Manager (CFM) or Facilities Management Professional (FMP) from IFMA.Project Management Professional (PMP) from PMI.Skilled trade licenses/certifications (e.g., EPA 608, Journeyman Electrician/Plumber).
Work Environment & Physical Demands:This role requires both office-based planning and on-site facility oversight.Regularly required to stand, walk, climb, balance, stoop, and reach in various environments.The work environment includes outdoor settings, construction sites, and operational facilities.Must be able to respond to emergency maintenance issues outside of regular business hours when necessary.Lakeside is an equal opportunity employer.
Job DescriptionJob DescriptionJob Title: Seasonal Security Staff Department: SecurityReports To: Safety Services SupervisorSalary: $15.00 per hr.(A limited number of academic and non-academic internships may be available) Position Summary: The Lakeside Security Staff works under the supervision of the Lakeside Safety Services Supervisor (and the Danbury Policy Department if an academic internship) and supports and oversees new initiatives as well as general safety operations. The candidate must be an energetic, self-starting individual. As part of the security team, you will collaborate with multiple team members, residents, guests, and management, participating wherever necessary to ensure smooth, safe, and efficient operations. Essential Duties and Responsibilities: (To include other duties that may be assigned)Build positive relationships with Lakeside residents and guestsBe proficient in verbal communication/de-escalation skillsProvide effective crowd controlWrite clear and concise daily and incident reports Open and secure buildings duties as requiredConduct patrol/security functions Address traffic crashes/traffic stopsResolve civil disputes within Lakeside guidelines Interns will be on a rotation with Danbury Township Police Department for one 40-hour weekRespond appropriately to alarms and call for assistanceSet up, facilitate Lakeside Safety Town and Bike Rodeo weeklyRespond to and make every attempt to resolve disturbances within Lakeside guidelinesWill be certified in First Aid, CPR, and AEDConduct vehicle inspections as required for Lakeside stickerWill attend ALICE, Water Safety, and all other safety training as provided by LakesideEach intern will create, design, and implement one independent/team project to be approved by the campus supervisor and Lakeside Supervisor of Safety ServicesEducation and/or Experience:Valid driver’s license required. Pursuing a Degree in Criminal Justice or related field helpful. Qualifications:To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Language Skills:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the operation.Mathematical Skills:Ability to calculate figures and amounts such as discounts, interest, commissions, portions, percentages and to apply the basic math concepts.Reasoning Ability:Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions where only limited and standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Physical Demands:While performing the duties of this job, the employee is regularly required to stand; walk; use hand to finger, handle, or feel; reach with hands and arms; stoop, climb or balance; specific vision, depth perception, and ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work Environment:While performing the duties of this job, the employee is regularly exposed to wet, cold, humid, hot, very hot, conditions and will be required to work inside and outdoors. These characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Lakeside Chautauqua is an equal opportunity employer.
Job DescriptionJob DescriptionJob Title: Cottage Rental Office AssistantNon-Exempt Position–Hourly, April to Oct (Seasonal 40 hours in season)Department: RealtyReports To: Director of Cottage Rentals Date: 2025Wage: $17.00Summary:Perform a variety of tasks in the Cottage Rental Department and provide superior hospitality. Support owners and guests by making reservations, providing helpful information, answering questions, and responding to complaints. You are the front line of support for guests and help ensure they are satisfied. Also communicate with each owner by email or phone concerning any issues with their units. Ensure that all checks and credit cards are properly posted to correct accounts. Prepare invoices for payment using Ciirus Reservation software. Essential Duties and Responsibilities: (To include other duties that may be assigned.)Property Management DutiesEnsure that each owner adheres to rental requirements set-up by LCRCoordinate Property agreements with ownersCommunicate with owners by email or phone with problems concerning their unitsCoordinate opening of cottages in spring to closing of cottages in the fallRectify any issues that occur during a guests stay at unitSet-up new owners files, take pictures and upload to Cottage Rental websiteMaintain keys for all unitsRental Agent DutiesMaintaining a positive, empathetic and professional attitude toward owners and guests at all times.Coordinate Rental agreements with guest.Responding promptly to owner and guest inquiries.Communicating with owners and guests through various channels.Acknowledging and resolving owner and guest complaints.Take guest reservations by phone.Process guest payments by either credit or check.Detailed data processingEducate guests about Lakeside Chautauqua Pass and Auto Pass requirements and costs.Issue credits and debits to guests and owners.Check cottages randomly to ensure they are clean and ready for guest check-in.Must be available to work most Saturday’s during the Chautauqua Season (End of May to Early September) to assist in guest check-outs and check-ins.Accounting DutiesKeep confidential all information concerning owners and vendors.Keep detailed records of owner’s cottage information.Maintain owner’s master file and keep up to date.Use Excel, Word, and Gmail to manage and organize data.Qualifications:Strong organizational, time management and communication skills.Experience with Excel, Word, and Gmail.Ability to multitask and prioritize tasks effectively.Strong attention to detail and accuracy.Ability to work independently and as part of a team.Ability to schedule and manage calendar.Must have a clean and current driver’s license.Education and/or Experience:High School Graduate with background in customer service or hospitality experience required. Experience in property management type work not required but preferred. Experience using computers and Microsoft office. Ability to use and learn reservation software. Communication Skills:Ability to read and interpret documents and ability to write routine reports and correspondence. Ability to speak effectively to customers or employees of the operation. Great communication skills. Must have organizational skills and a good work ethic.Physical Demands:While performing the duties of this job, the employee is regularly required to stand; walk; use hand to finger motion, handle, or feel; reach with hands and arms; stoop, climb or balance; specific vision, depth perception, and ability to adjust focus. High volume repetitive motion data entry during peak periods. Also being mobile to use a golf cart to access cottages. Minimum lifting, carrying of files from Cottage Rental office to storage. Help guests with lockboxes, door locks, and more. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job DescriptionJob DescriptionJob Title: Tennis ProDepartment: ProgrammingReport To: Director of RecreationStart Date: May – September; ContractSalary: Contract Hire; Pay Commensurate with ExperiencePosition Summary: This contract position focuses on providing expert tennis instruction to players of all levels, and promoting the sport through private lessons, clinics, and demonstrations, all while maintaining a high level of playing ability and customer service.
About Lakeside Chautauqua: Lakeside Chautauqua is a family destination that has pioneered the act of nurturing the mind, body and spirit for over 150 years. Conveniently located between Toledo and Cleveland on Lake Erie’s south shore, Lakeside offers a robust summer programming season packed with cultural, educational, spiritual, and recreational opportunities. Within the one-square-mile community, you’ll find hundreds of unique Victorian cottages, a concert auditorium, arts center, historic waterfront hotel, movie theater, pool, tennis, sailing, shopping, dining and much more. For more information, visit lakesideohio.com/employment.
Essential Duties & Responsibilities: Supports the mission of Lakeside Chautauqua by creating a welcoming, positive, and encouraging environment for players and guests of all ages and levels.Ensures the safety of all guests and staff by communicating and enforcing facility rules and regulations.Welcomes and offers instruction to new players.Demonstrates sportsmanship, discipline, and a passion for tennis.Organizes daily round robins and other playing opportunities for adult players.Develops and provides skilled tennis instruction for all levels of players from beginner to advanced through clinics and private lessons.Develops and provides skilled, meaningful, and fun group lessons for youth and adolescents.Assists with and participates in special events organized by Lakeside’s tennis-playing community.Keeps accurate records of all classes, lessons and clinics taught, including participant info.Inventories all equipment and reports any needed upgrades, replacements, repairs, or maintenance to Tennis/Pickleball Supervisor.Informs Tennis/Pickleball Supervisor of weekly tennis schedule including clinics, events and special programs.Resolves issues tactfully and effectively in a timely manner.Promotes tennis programs and events to attract new players.Represents Lakeside tennis at community events, as needed.Provides excellent customer service to ensure high quality customer experience and satisfaction. Works to resolve all related issues tactfully, effectively, in a timely manner.Other duties as assigned by the Director of Recreation, Recreation Program Coordinator and Tennis/Pickleball Supervisor.Qualifications:Strong communication skillsHigh-level tennis playing ability; competitive and tournament play Minimum 3 years high-level tennis experience.Experience with teaching or coaching preferred.Ability to analyze player ability, demonstrate strokes and techniques, and provide positive constructive feedback.Proficient in singles and doubles strategies and skills playAbility to professionally string rackets, preferred Certifications preferred:CPR/AED/SFASafeSport Net Generation
Environment & Physical Demands:The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Language Skills: The ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. The ability to write routine reports and correspondence. The ability to speak effectively before groups of employees of the operation or residents and guests of the property.Reasoning Ability: The ability to solve practical problems d deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms; stoop, climb or balance. Specific vision, depth perception, and ability to adjust focus are required. Must be able to lift heavy equipment and material up to 50 pounds with assistance. Must be able to climb ladders. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Work Environment: While performing the duties of this job, the employee is regularly exposed to wet, cold, humid, hot, very hot, conditions and will be required to work outdoors. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Lakeside Chautauqua is an equal opportunity employer.
Job DescriptionJob DescriptionJob Title: Recreation Assistant Department: ProgrammingReport To: Recreation DirectorStart Date: Seasonal May through SeptemberSalary: $17.50/hr. Position Summary: The Recreation Assistant will assist the Recreation Director and Program Coordinator with activities, events, and classes. The Recreation Assistant will ensure that the facilities and equipment are clean and safe for use. A successful Recreation Assistant will be able to engage people of all ages, show patience, a positive attitude, and be flexible to help as needed.About Lakeside Chautauqua: Lakeside Chautauqua is a family destination that has pioneered the act of nurturing the mind, body and spirit for over 150 years. Conveniently located between Toledo and Cleveland on Lake Erie’s south shore, Lakeside offers a robust summer programming season packed with cultural, educational, spiritual and recreational opportunities. Within the one-square-mile community, you’ll find hundreds of unique Victorian cottages, a concert auditorium, arts center, historic waterfront hotel, movie theater, pool, tennis, sailing, shopping, dining and much more. For more information, visit lakesideohio.com/employment.
Essential Duties and Responsibilities:Assist programs to support Recreation, special groups, Teen Center, and staff programming as needed.Setting up activity equipment such as tables, instruments, electronics, etc.Maintaining and cleaning recreation equipment and facilities.Assisting recreation staff in conducting sports, games, and events.Assisting participants during activities.Performing administrative tasks. Ensuring participants' safety.Report any broken items and program issues immediately to the Program Coordinator or Recreation Director.Other duties as assigned by the Program Coordinator or Recreation Director.Recreation Assistant Requirements:High school diploma/GED preferred.Comfortable working with people of all ages and backgrounds.Excellent communication, interpersonal, and public speaking skills.Strong creativity and socialization skills.Be a ‘self-starter’ with the ability to work independently.Able to handle multiple priorities, excellent attention to detail.Qualifications:Responsible High School student or equivalent Minimum 3 years related tennis and pickleball experience or trainingFirst Aid/CPR/AEDProficient computer skills and proficient in Microsoft Office, including Word, Excel, PowerPoint, and other computer systems Language Skills:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the operation.Mathematical Skills:Ability to calculate figures and amounts such as discounts, interest, commissions, portions, percentages and to apply the basic math concepts.Reasoning Ability:Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions where only limited and standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Physical Demands:While performing the duties of this job, the employee is regularly required to stand; walk; use hand to finger, handle, or feel; reach with hands and arms; stoop, climb or balance; specific vision, depth perception, and ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Work Environment:While performing the duties of this job, the employee is regularly exposed to wet, cold, humid, hot, very hot, and conditions and will be required to work outdoors. These characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Lakeside Chautauqua is an equal opportunity employer.
Job DescriptionJob DescriptionJob Title: Maintenance Technician/General Laborer/Full-TimeDepartment: MaintenanceReports To: Director of OperationsSalary: $18.00 per hour, non-exempt with benefits (reviewed after 90 day probation period)
Position Summary: Lakeside Chautauqua is a non-profit organization located on one square mile of waterfront property on the Marblehead Peninsular. While we operate year-round, our busy season is from Memorial Day until Labor Day when we welcome thousands of guests to enjoy all that Lakeside has to offer.This position will operate within the Maintenance department and will be responsible for maintaining and improving the physical facilities of the Lakeside Association. Essential Duties and Responsibilities: (To include other duties that may be assigned.)Performs work according to standard procedure and by building's operational schedule.Perform and document routine inspection and maintenance activities.Perform drywall and plaster repairs.Performs touch up and finish painting.Replaces light bulbs.Sets up and tears down chairs, tables and equipment in meeting rooms, and function rooms.Follows all applicable safety rules and procedures.Will clean, maintain, and identify needed repairs on The Lakeside Association maintenance vehicles.Reports work accomplished orally or on written work order to supervisor.Any and all other duties as assigned.
Education and/or Experience:High school diploma or its equivalent preferred.Must have a valid Ohio Driver’s License. Ability to apply basic math concepts.A good working knowledge of building equipment, carpentry, electrical, plumbing and general maintenance preferred. Pool and splash pad experience a plus.Qualifications:To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Language Skills:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of the operation.Reasoning Ability:Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Physical Demands:While performing the duties of this job, the employee is regularly required to stand; walk; use hand to finger, handle, or feel; reach with hands and arms; stoop, climb or balance; specific vision, depth perception, and ability to adjust focus. Must be able to lift heavy equipment and material. Must be able to frequently move tables and chairs. Must be able to climb ladders, scaffolding, etc. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work Environment:Riding in or driving a vehicle (golf cart or truck), walking the grounds in many different types of weather and being able to make quick judgements. Successful candidates should be able to be physically active, with high energy and a positive, service-minded attitude, who enjoy a fast-paced environment. Benefits (full-time year-round staff)2 weeks vacation pay - start accruing immediately2 weeks sick pay – start accruing immediately2 PTO days10 HolidaysFree Season passes for immediate family members (restrictions apply)Company paid Medical, LTD and Life InsuranceDentalVision401(k)Profit Sharing
Job DescriptionJob DescriptionJob Title: Hotel Guest Service Agent Department: AccommodationsReports To: Manager of HotelsEmployment Dates: Seasonal, April – OctoberShift Availability: 7 AM – 3 PM and/or 3 PM – 11 PMMinimum Age: 18yrWage: $15/hourPosition Summary: Hotel Guest Service Agents are primarily responsible for welcoming guests over the phone and upon arrival, managing check-in/out procedures, addressing inquiries, providing information about hotel amenities, resolving guest concerns, maintaining the cleanliness and comfort of common areas, and ensuring a positive overall experience by maintaining a professional and friendly demeanor throughout the guests’ stay. Availability and willingness to work weekends and holidays is required.Key Responsibilities and Duties:Welcoming GuestsWelcome guests upon their arrival and provide initial information about the hotel and Lakeside Chautauqua. In addition, processing guest reservations, verifying identification, collecting payment, assigning rooms, and handling key distribution.Operating the Front Desk systemUtilizing the Property Management Software (Cloudbeds) to access guest information, update reservations, and manage room availability.Managing ReservationsTaking phone and online reservations, updating guest information, and confirming details.Answering Guest InquiriesResponding to questions about hotel amenities, local attractions and events, directions and other guest needs, in person and over the phone. Handling Guest ComplaintsAddressing issues promptly and professionally, finding solutions to resolve complaints, and escalating concerns to management when necessary.Maintain Cleanliness and ComfortEnsure that the hotel premises, including common areas, facilities, and guest rooms, are clean, well-maintained, and comfortable.Communication with Other DepartmentsCoordinating and communicating with other Guest Service Agents, Housekeeping Attendants, Maintenance, and all other Lakeside Chautauqua staff in a positive and professional manner. Qualifications:To perform this job successfully, the individual must be able to perform each Key Responsibility and Duty listed above. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and Experience:High School diploma or equivalent is required.Experience in a hotel or related field is preferred but not required. Language Skills:Strong verbal and written communication skills, including active listening, clarity of speech, empathetic communication, and the ability to convey information clearly and concisely to effectively interact with guests and address their needs. Fluency in the English language is essential.Mathematical Skills:Ability to perform basic math operations, calculate percentages, work with fractions and ratios, handle cash payments, understand basic financial transactions and use point-of-sale systems. Reasoning Ability:Ability to analyze situations quickly, think critically, and find solutions to unexpected guest issues or complaints by drawing on relevant information and applying logic to make informed decisions. Recognizing potential issues before they escalate by actively listening to guest needs and observing their behavior.Physical Demands:Prolonged standing and walking, frequent reaching with hands and arms, occasional bending or stooping, the ability to lift and carry light objects (up to 25 pounds), clear vision to read information on screens and guest documents, good hearing to understand guest inquiries. Frequent verbal communication with guests, often requiring clear pronunciation and articulation.Work Environment:A fast-paced, customer-service focused atmosphere where employees from various departments work together to ensure a smooth guest experience, often requiring a collaborative approach to meet guest needs, while maintaining a welcoming and positive demeanor. Schedules can vary depending on the hotel's needs, often including early mornings, late nights, weekends, and holidays.Lakeside Chautauqua is an equal opportunity employer.
Job DescriptionJob Description Job Title: Hotel Housekeeping Attendant Department: AccommodationsReports To: Housekeeping Supervisor & Manager of HotelsEmployment Dates: Seasonal, April – OctoberShift Availability: 8 AM – 4 PMMinimum Age: 16yrWage: $15/hourPosition Summary:Hotel Housekeeping Attendants are responsible for maintaining the cleanliness and presentation of guest areas by performing tasks such as changing bed linens, vacuuming carpets, dusting and sanitizing surfaces, replenishing amenities, reporting maintenance issues, and ensuring all items meet quality standards while adhering to established safety and sanitation procedures. Housekeeping Attendants must also always maintain a friendly and professional demeanor when interacting with guests and colleagues. Availability and willingness to work weekends and holidays is required.Key Responsibilities and Duties:Cleaning Guest & Staff AreasThoroughly clean and sanitize guest rooms, common areas, facilities, and other areas as assigned, including vacuuming and mopping floors, dusting, wiping down furniture, cleaning bathrooms and fixtures, removing trash and debris, and spot cleaning stains.Supply ManagementEnsuring the cleaning cart remains organized and always stocked with necessary supplies and linens. Restocking guest room amenities, such as toiletries, consumables and linen as needed.Guest InteractionRespond to guest requests for additional supplies or information in a friendly and professional manner. Respect guest privacy and handle personal belongings with care.Maintenance & SafetyIdentifying and reporting any maintenance issues promptly, such as broken fixtures or damaged furniture. Following established cleaning procedures and safety protocols.Communication with Other DepartmentsCoordinating and communicating with other Housekeeping Attendants, Guest Service Agents, Maintenance, and all other Lakeside Chautauqua staff in a positive and professional manner.Qualifications:To perform this job successfully, the individual must be able to perform each Key Responsibility and Duty listed above. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and Experience:High School diploma or equivalent is preferred.Experience in a hotel or related field is preferred but not required. Language Skills:The ability to understand and follow instructions, communicate with guests and colleagues in a clear and polite manner and report issues or concerns effectively. Basic proficiency in both written and verbal English communication is required.Mathematical Skills:The ability to add, subtract, multiply, and divide to perform tasks such as counting, sorting, and measuring.Reasoning Ability:The ability to assess the cleanliness of a room, identify specific areas that need attention to detail, prioritize tasks based on urgency and guest needs, and make quick decisions about appropriate cleaning methods based on the situation.Physical Demands:The ability to bend, kneel, and stoop, reach and stretch with hands and arms, standing and moving for long periods, agility to maneuver around furniture, and the ability to lift and carry cleaning supplies and linen (up to 50lbs). A high level of physical stamina is required.Work Environment:A fast-paced, physically demanding, customer-service focused atmosphere where employees from various departments work together to ensure a smooth guest experience, often requiring a collaborative approach to meet guest needs, while maintaining a welcoming and positive demeanor. Lakeside Chautauqua is an equal opportunity employer.
