Job Title: Hotel Guest Service Agent
Department: Accommodations
Reports To: Manager of Hotels
Employment Dates: Seasonal, April – October
Shift Availability: 7 AM – 3 PM and/or 3 PM – 11 PM
Minimum Age: 18yr
Wage: $15/hour
Position Summary:
Hotel Guest Service Agents are primarily responsible for welcoming guests over the phone and upon arrival, managing check-in/out procedures, addressing inquiries, providing information about hotel amenities, resolving guest concerns, maintaining the cleanliness and comfort of common areas, and ensuring a positive overall experience by maintaining a professional and friendly demeanor throughout the guests’ stay. Availability and willingness to work weekends and holidays is required.
Key Responsibilities and Duties:
Welcoming GuestsWelcome guests upon their arrival and provide initial information about the hotel and Lakeside Chautauqua. In addition, processing guest reservations, verifying identification, collecting payment, assigning rooms, and handling key distribution.
Operating the Front Desk systemUtilizing the Property Management Software (Cloudbeds) to access guest information, update reservations, and manage room availability.
Managing ReservationsTaking phone and online reservations, updating guest information, and confirming details.
Answering Guest InquiriesResponding to questions about hotel amenities, local attractions and events, directions and other guest needs, in person and over the phone.
Handling Guest ComplaintsAddressing issues promptly and professionally, finding solutions to resolve complaints, and escalating concerns to management when necessary.
Maintain Cleanliness and ComfortEnsure that the hotel premises, including common areas, facilities, and guest rooms, are clean, well-maintained, and comfortable.
Communication with Other DepartmentsCoordinating and communicating with other Guest Service Agents, Housekeeping Attendants, Maintenance, and all other Lakeside Chautauqua staff in a positive and professional manner.
Qualifications:
To perform this job successfully, the individual must be able to perform each Key Responsibility and Duty listed above. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
High School diploma or equivalent is required.Experience in a hotel or related field is preferred but not required.
Language Skills:
Strong verbal and written communication skills, including active listening, clarity of speech, empathetic communication, and the ability to convey information clearly and concisely to effectively interact with guests and address their needs. Fluency in the English language is essential.
Mathematical Skills:
Ability to perform basic math operations, calculate percentages, work with fractions and ratios, handle cash payments, understand basic financial transactions and use point-of-sale systems.
Reasoning Ability:
Ability to analyze situations quickly, think critically, and find solutions to unexpected guest issues or complaints by drawing on relevant information and applying logic to make informed decisions. Recognizing potential issues before they escalate by actively listening to guest needs and observing their behavior.
Physical Demands:
Prolonged standing and walking, frequent reaching with hands and arms, occasional bending or stooping, the ability to lift and carry light objects (up to 25 pounds), clear vision to read information on screens and guest documents, good hearing to understand guest inquiries. Frequent verbal communication with guests, often requiring clear pronunciation and articulation.
Work Environment:
A fast-paced, customer-service focused atmosphere where employees from various departments work together to ensure a smooth guest experience, often requiring a collaborative approach to meet guest needs, while maintaining a welcoming and positive demeanor. Schedules can vary depending on the hotel's needs, often including early mornings, late nights, weekends, and holidays.
Lakeside Chautauqua is an equal opportunity employer.
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Job Title: Hotel Housekeeping Attendant
Department: Accommodations
Reports To: Housekeeping Supervisor & Manager of Hotels
Employment Dates: Seasonal, April – October
Shift Availability: 8 AM – 4 PM
Minimum Age: 16yr
Wage: $15/hour
Position Summary:
Hotel Housekeeping Attendants are responsible for maintaining the cleanliness and presentation of guest areas by performing tasks such as changing bed linens, vacuuming carpets, dusting and sanitizing surfaces, replenishing amenities, reporting maintenance issues, and ensuring all items meet quality standards while adhering to established safety and sanitation procedures. Housekeeping Attendants must also always maintain a friendly and professional demeanor when interacting with guests and colleagues. Availability and willingness to work weekends and holidays is required.
Key Responsibilities and Duties:
Cleaning Guest & Staff AreasThoroughly clean and sanitize guest rooms, common areas, facilities, and other areas as assigned, including vacuuming and mopping floors, dusting, wiping down furniture, cleaning bathrooms and fixtures, removing trash and debris, and spot cleaning stains.
Supply ManagementEnsuring the cleaning cart remains organized and always stocked with necessary supplies and linens. Restocking guest room amenities, such as toiletries, consumables and linen as needed.
Guest InteractionRespond to guest requests for additional supplies or information in a friendly and professional manner. Respect guest privacy and handle personal belongings with care.
Maintenance & SafetyIdentifying and reporting any maintenance issues promptly, such as broken fixtures or damaged furniture. Following established cleaning procedures and safety protocols.
Communication with Other DepartmentsCoordinating and communicating with other Housekeeping Attendants, Guest Service Agents, Maintenance, and all other Lakeside Chautauqua staff in a positive and professional manner.
Qualifications:
To perform this job successfully, the individual must be able to perform each Key Responsibility and Duty listed above. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
High School diploma or equivalent is preferred.Experience in a hotel or related field is preferred but not required.
Language Skills:
The ability to understand and follow instructions, communicate with guests and colleagues in a clear and polite manner and report issues or concerns effectively. Basic proficiency in both written and verbal English communication is required.
Mathematical Skills:
The ability to add, subtract, multiply, and divide to perform tasks such as counting, sorting, and measuring.
Reasoning Ability:
The ability to assess the cleanliness of a room, identify specific areas that need attention to detail, prioritize tasks based on urgency and guest needs, and make quick decisions about appropriate cleaning methods based on the situation.
Physical Demands:
The ability to bend, kneel, and stoop, reach and stretch with hands and arms, standing and moving for long periods, agility to maneuver around furniture, and the ability to lift and carry cleaning supplies and linen (up to 50lbs). A high level of physical stamina is required.
Work Environment:
A fast-paced, physically demanding, customer-service focused atmosphere where employees from various departments work together to ensure a smooth guest experience, often requiring a collaborative approach to meet guest needs, while maintaining a welcoming and positive demeanor.
Lakeside Chautauqua is an equal opportunity employer.
Read LessJob Title: Overnight Summer Camp Counselor
Department: Programming
Reports To: Vice President of Programming
Start Date: June 2, 2026
End Date: June 6, 2026
Apply by: April 1, 2026
Compensation: $1000 total (Includes training day on June 2nd and camp duration from June 3rd-6th.)
Position Summary: This position will work with leadership from the Lakeside Association and because I said I would, the global accountability movement founded by Alex Sheen — to launch Teen Resiliency camps this summer. Through an engaging, trauma-informed and supportive environment, youth and teens will develop practical tools and healthy mental habits that strengthen emotional resilience and personal integrity. Overnight counselors will be responsible for a small group of campers throughout the duration of the camp. Mandatory training will be provided virtually before the start of camp. One day of on-site training will be provided. Accommodations and meals will be provided from June 2, 2026-June 6, 2026.
Essential Duties and Responsibilities: (to include other duties as assigned)
Provide a safe and supportive environment for all campers.Guide campers to ensure timely attendance at all activities.Support campers to encourage participation.Handle all incidents immediately and appropriately.General supervision of all campers throughout the duration of the camp.Education & Experience:
Education/Certifications:
Preferred: Active licensure or certification in a field related to education or mental health (e.g., teaching, counseling, social work, psychology)Preferred: CPR/First Aid certifiedPreferred: Abuse Prevention Training (can provide if needed)Experience:
Required: Experience leading a group of teenage youth independentlyPreferred: Experience in mental health, education, or nonprofit program deliveryPreferred: Overnight supervisory experience of youthPreferred: Experience in trauma-informed careQualifications:
To successfully perform the duties of this position, the employee must be extremely detail oriented, possess strong problem-solving and communication skills, function well independently as well as in a team environment, and display strong sense of initiative and work ethic. Employee must have experience supervising and leading youth independently.
Work Environment:
While performing the duties of this job, the employee may be required to lift/roll/move up to 25 lbs. Employee may be exposed to wet, cold, humid, hot conditions and may be required to work outdoors. Employee may need to traverse stairs and inclines. These characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lakeside Chautauqua is an equal opportunity employer.
Read LessJob Title: Summer Day Camp Counselor
Department: Programming
Reports To: Vice President of Programming
Start Date: June 9, 2026
End Date: June 12, 2026
Apply by: April 1, 2026
Salary: $450 total (1 day onsite training and 3 days of camp)
Position Summary: This position will work with leadership from the Lakeside Association and Because I said I Would, the global accountability movement founded by Alex Sheen — to launch Teen Resiliency camps this summer. Through an engaging, trauma-informed and supportive environment, youth and teens will develop practical tools and healthy mental habits that strengthen emotional resilience and personal integrity. Day camp counselors will be responsible for a small group of campers throughout the duration of the camp. Mandatory training will be provided virtually before the start of camp. One day of on-site training will be provided. Camp runs from 8:00am – 3:00pm, June 10-12, 2026. Lunch will be provided on camp days.
Essential Duties and Responsibilities: (to include other duties as assigned)
Arrive by 7:00am to ensure common spaces are ready and to help set-up for any activities.Provide a safe and supportive environment for all campers.Guide campers to ensure timely attendance at all activities.Support campers to encourage participation.Handle all incidents immediately and appropriately.General supervision of all campers throughout the duration of the camp.Education & Experience:
Education/Certifications:
Preferred: Active licensure or certification in a field related to education or mental health (e.g., teaching, counseling, social work, psychology)Preferred: CPR/First Aid certifiedPreferred: Abuse Prevention Training (can provide if needed)Experience:
Required: Experience leading a group of teenage youth independentlyPreferred: Experience in education, mental health, or nonprofit program deliveryPreferred: Overnight supervisory experience of youthPreferred: Experience in trauma-informed careQualifications:
To successfully perform the duties of this position, the employee must be extremely detail oriented, possess strong problem-solving and communication skills, function well independently as well as in a team environment, and display strong sense of initiative and work ethic. Employee must have experience supervising and leading youth independently.
Work Environment:
While performing the duties of this job, the employee may be required to lift/roll/move up to 25 lbs. Employee may be exposed to wet, cold, humid, hot conditions and may be required to work outdoors. Employee may need to traverse stairs and inclines. These characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lakeside Chautauqua is an equal opportunity employer.
Read LessJob Title: General Laborer (Utility Team Member)
Department: Operations
Reports To: Facilities Supervisor
Position Overview:
At Lakeside, our work changes with the seasons—and we need team members who can adapt. The General Laborer (Utility Team Member) plays a vital role in ensuring the smooth operation of our campus by stepping in wherever needed. From leaf collection in the fall and planting in the spring to ad hoc maintenance and event setup year-round, this role is all about flexibility, teamwork, and readiness to jump in when priorities shift.
You’ll be part of a core team that guarantees our historic grounds, guest experience, and seasonal programs run seamlessly, even when the unexpected arises. If you’re dependable, hands-on, and ready for something different each day, we want to meet you.
About Lakeside Chautauqua: Lakeside Chautauqua is a family destination that has pioneered the act of nurturing the mind, body and spirit for over 150 years. Conveniently located between Toledo and Cleveland on Lake Erie’s south shore, Lakeside offers a robust summer programming season packed with cultural, educational, spiritual and recreational opportunities. Within the one-square-mile community, you’ll find hundreds of unique Victorian cottages, a concert auditorium, arts center, historic waterfront hotel, movie theater, pool, tennis, sailing, shopping, dining and much more. For more information, visit lakesideohio.com/employment.
Key Responsibilities:
• Support seasonal operations including leaf clearing (fall), snow response (winter), planting and mulching (spring), and general landscaping (summer)
• Perform light construction, repair, painting, and quick-turn maintenance projects across campus buildings and infrastructure
• Assist with setup and teardown for year-round programs and special events, often outside of standard working hours
• Operate small tools and equipment (e.g., mowers, trimmers, drills, power washers) safely and efficiently
• Respond to real-time operational needs, including urgent maintenance requests or last-minute program support
• Flex between facilities, grounds, logistics, and event functions based on organizational needs
• Promote and adhere to all safety policies, reporting hazards or malfunctions immediately
Requirements:
• Ability to lift up to 50 lbs and work outdoors in all weather conditions
• Willingness to work flexible shifts, including weekends, early mornings, or evenings as required
• Dependable, solutions-oriented, and comfortable working independently or as part of a rotating team
• Basic knowledge of tools, machinery, or grounds equipment is a plus—but we’re willing to train
• Valid driver’s license preferred
Position Type & Schedule:
• Full-time, seasonal, or flexible staffing arrangements available
• Must be able to work varying shifts, including nontraditional hours based on programming and event needs
Why This Role Matters:
This position is essential to keeping Lakeside running—not just day-to-day, but season-to-season. As a Utility Team Member, you’re not just doing a job—you’re maintaining the entire Lakeside experience. Your flexibility, reliability, and dedication to the work will directly impact how guests, homeowners, and team members experience our community.
Job Title: Lifeguard
Department: Recreation
Reports To: Pool Supervisor &/or Director of Recreation
Start Date: May – September; Seasonal
Salary: $16-$18/hour, commensurate with experience
Position Summary: The lifeguard is responsible for ensuring the safety of Lakeside Chautauqua guests at the Grindley Aquatics and Wellness Campus. Also, the lifeguard is responsible for cleaning and maintaining all aquatic facilities and grounds and executing special events.
About Lakeside Chautauqua: Lakeside Chautauqua is a family destination that has pioneered the act of nurturing the mind, body and spirit for over 150 years. Conveniently located between Toledo and Cleveland on Lake Erie’s south shore, Lakeside offers a robust summer programming season packed with cultural, educational, spiritual and recreational opportunities. Within the one-square-mile community, you’ll find hundreds of unique Victorian cottages, a concert auditorium, arts center, historic waterfront hotel, movie theater, pool, tennis, sailing, shopping, dining and much more. For more information, visit lakesideohio.com/employment.
Essential Duties and Responsibilities
Serve as a member of the lifeguarding team and with overall staffMust complete 4 hours of safety training, EAP and rescue drills every 30 days, swim 300 yards weekly, and maintain all lifeguard standardsMaintain and inventory all safety and lifeguard equipment and suppliesObserves and enforces pool and swimming rules, keeps track of each swimmer in the water, and administer first aid to injured swimmers as neededIdentify and report defects throughout the pool and wellness Center, notify supervisors and concerned departments immediately of hazards, injuries, equipment, or processes that negatively affect the operationsAssist with opening and closing duties of the Aquatics CampusAssist with daily/regular cleaning and maintenance of all Aquatic areas and surrounding campus groundsComplete closing shift cleaning dutiesWork alongside security, maintenance, and pool staff to ensure the facilities are safe for patron use. Assist facilities and grounds staff in maintaining, plants, flower beds throughout the campus. Demonstrates knowledge of Emergency Action PlanProvide a safe atmosphere for all guests and employees at the poolEnsure customer relations and satisfaction are of highest priority with all staffAid pool supervisor and head guard in implementing facility safety checksIf not occupied with Lifeguarding duties, clean and tidy up the pool areaProvide a warm and welcoming environment for all patrons using aquatic facilitiesMay assist with aquatics programs such as swimming lessons, log rolling classes, etc.Oversee that all Lakeside Chautauqua rules and regulations are followedOther duties as assigned by Pool Supervisor or Director of Recreation
Qualifications:
Must be Certified Lifeguard with CPR/First Aid/AED– Minimum Shallow WaterAt least 15 years of ageHigh School student or graduate with 2-3 years related experience or training preferred but not required.
How to Apply:
Submit your resume and applicationSubmit any Certificates of Completion.
Environment & Physical Demands:
The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees of the operation or residents and guests of the property.Reasoning Ability: Ability to solve practical problems d deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; reach with hands and arms; stoop, climb or balance. Specific vision, depth perception, and ability to adjust focus are required. Must be able to lift heavy equipment and material up to 50 pounds with assistance. Must be able to climb ladders. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Work Environment: While performing the duties of this job, the employee is regularly exposed to wet, cold, humid, hot, very hot, conditions and will be required to work outdoors. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Season Pass Eligibility: Employees are eligible for a season pass provided they work a minimum of 24 hours per week during the season; employees receiving Lakeside provided housing are required to work a minimum of 32 hours per week. Season passes are for employment use only and must be returned on the employee’s last day of employment.
Lakeside Chautauqua is an equal opportunity employer.
Read LessJob Title: Director of Horticulture
Job Type: Full Time exempt, Salary
Department: Municipal Services
Reports To: Vice President of Municipal Services
Start Date: ASAP
Summary:
The director Gardening/ Horticultural & Ground Services is responsible for the creation and upkeep of all public gardens and public landscaped spaces in Lakeside. The director is responsible for planning and coordinating the labor crew’s daily duties and long- term project, establishing and adhering to an annual budget, ordering gardening supplies and plants. Educational gardening programs and tours will be organized and implemented.
About Lakeside Chautauqua: Lakeside Chautauqua is a family destination that has pioneered the act of nurturing the mind, body and spirit for over 150 years. Conveniently located between Toledo and Cleveland on Lake Erie’s south shore, Lakeside offers a robust summer programming season packed with cultural, educational, spiritual and recreational opportunities. Within the one-square-mile community, you’ll find hundreds of unique Victorian cottages, a concert auditorium, arts center, historic waterfront hotel, movie theater, pool, tennis, sailing, shopping, dining and much more. For more information, visit lakesideohio.com/employment.
Essential Duties and Responsibilities: (To include other duties that may be assigned.)
Contact public speakers and create a slate of educational gardening programs held weekly during the Chautauqua season. This work is coordinated with the programming department. Prepare reports and records for review by management team.Evaluate current procedures and practices for accomplishing Lakeside activities and functions relative to gardening.Identify and resolve problems.Develop and implement alternative methods for gardening/ landscaping improvement.Organize garden themed programs to draw outside groups and organizations to visit and tour LakesideOrder supplies and equipment as needed.Provide work directives for subordinates.Prepare work schedules; assign or delegate responsibilities.Demonstrate ability to work collaboratively with volunteer groups, Lakeside administration.Serve as welcoming garden ambassador to Lakeside Community members and visitors.Perform activities such as hiring, training, assigning work, evaluating performance, disciplining or job termination.Qualifications:
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily and hold a valid Ohio Driver's License. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Bachelor of Science degree in horticultural related field preferred, or extended on-the-job experience and training. Hands on intern work and/ or extended on-the- job experience a plus.
Supervisory Responsibility
This position manages all employees in the Gardening/ Grounds department and is responsible for the performance and hiring of the employees within that department.
Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees of the operation or residents and guests of the property.
Mathematical Skills:
Ability to apply the basic math concepts.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands:
While performing the duties of this job, the employee is regularly required to stand; walk; reach with hands and arms; stoop, climb or balance; specific vision, depth perception, and ability to adjust focus are needed. Must be able to lift heavy equipment and material up to 50 pounds with assistance. Must be able to climb ladders. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
While performing the duties of this job, the employee is regularly exposed to wet, cold, humid, hot, very hot, conditions and will be required to work outdoors. These characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
How to Apply: Applications are accepted directly on our website: https://lakesideohio.com/get-involved/employment-at-lakeside/
Lakeside Chautauqua is an equal opportunity employer.
Read LessJob Title: Staff Accountant
Department: Accounting
Reports to: VP of Finance
Job Type: Full Time, Non-Exempt
Salary: $45,000-$50,00 annually
Position Summary:
Perform a variety of tasks in the Accounting department. Reports directly to the VP of Finance. Ensure that all deposits and payments are properly posted to correct general ledger accounts. Maintain integrity of the vault drawer by proper implementation of cash control procedures. Prepare and enter bank deposits and check request transactions into a computerized general ledger system. Assist in account reconciliation and reporting preparation.
About Lakeside Chautauqua: Lakeside Chautauqua is a family destination that has pioneered the act of nurturing the mind, body and spirit for over 150 years. Conveniently located between Toledo and Cleveland on Lake Erie’s south shore, Lakeside offers a robust summer programming season packed with cultural, educational, spiritual and recreational opportunities. Within the one-square-mile community, you’ll find hundreds of unique Victorian cottages, a concert auditorium, arts center, historic waterfront hotel, movie theater, pool, tennis, sailing, shopping, dining and much more. For more information, visit lakesideohio.com/employment.
Essential Duties and Responsibilities: (To include other duties that may be assigned.)
Maintain the integrity of the vault cash drawer by proper implementation of cash controlMaintain Customer, Vendor and W9 System Prepare deposits and change orders going to and from the Bank.Prepare journals and post revenue deposits.Help with monthly reconciliation of checking accounts.Ensure proper coding and verify all check requests, purchase quotes/orders, and auto payments.Issue checks and payments in a timely manner, ensure Positive Pay Exports and monitor daily fraud preventions.Prepare and review monthly Employee credit card statements.Maintain spreadsheet schedulesReconciliation of General Ledger AccountsAccount analysis and allocation of funds to the correct general ledger accountsSupport Accounting in the day-to-day functions with the monthly, quarterly, annual closing of accounts and finalization of audit.Assist VP of Finance with report preparations and any other work that may require additional support.Qualifications:
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Knowledge of nonprofit accounting, computer literacy in Microsoft Office, accounting systems, Microsoft Business Central would be a plus, detailed orientated, and the ability to work within a team. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
College/associate degree in finance, accounting or relevant experience in finance, accounting or business administration.
Language Skills:
Ability to read and interpret documents within the finance department. Ability to write routine reports and correspondence. Ability to speak effectively to customers, vendors, or employees of the operation.
Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, portions, percentages, and to apply the basic math concepts.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables. Ability to
respond to a variety of instructions. Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form.
Physical Demands:
While performing the duties of this job, the employee is regularly required to stand; walk; use hand to finger motion, handle, or feel; reach with hands and arms; stoop, climb or balance; specific vision, depth perception, and ability to adjust focus. High volume repetitive motion data entry during peak periods. Minimum lifting, carrying files to the storeroom, and moving computer equipment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
Standard office environment along with setting up computers in various locations on the grounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
Lakeside Chautauqua is an equal opportunity employer
Read LessJob Title: Gift Processor & Marketing & Advancement Assistant
Department: Marketing and Advancement
Salary: $20/hour
Schedule: Part-time, some evenings, weekends and holidays during the summer, flexible schedule
Reports To: Advancement & Stewardship Manager
Summary:
The Marketing and Advancement Assistant works independently and collaboratively with supervisors, coworkers, interns and external departments. This individual is expected to provide exceptional customer service to guests, community members and donors as well as assist with the planning, logistics and execution of Advancement events (fundraising/donor events, meetings, special events, board meetings, conferences, weekend events, etc.). This position allows for an immense amount of experience in the fields of event planning, administration, accounting, communications and nonprofit fundraising and marketing.
The ideal candidate possesses excellent tenacity, time management, communications skills and is detail-oriented; maintains the ability to work in a team-oriented environment; is comfortable answering and making phone calls, handling large quantities of money including counting cash and checks, entering deposits and reporting to finance; and is a task-oriented, confident, self-motivated individual capable of meeting strict deadlines.
Please note: This position requires flexibility, as the candidate is expected to work days, some evenings and weekends, and all summer holidays, including Memorial Day weekend and Fourth of July.
Essential Duties and Responsibilities: (To include other duties as assigned)
Gift Processing, Data Entry & Accounting
Process and oversee gifts and pledges (cash, checks, securities, gifts-in-kinds, credit cards, bank drafts, matching gifts, payroll dedications, online gifts) from donors, corporations, foundations, and other stakeholders. Accurately determine appropriate gift designation, category and account for correct gift/pledge reporting. Protect and enforce privacy of donor records including the management, organization and security of donor files. Liaison with finance and accounting and the Advancement Stewardship Coordinator when processing donations and invoices and reconciling each month. Utilize Raiser’s Edge software to search for and edit donor records, input data and run related reports. Generate gift receipts and donor acknowledgement letters.Prepare bank deposits.Maintain thorough and accurate records of major gifts for yearly audit purposes.Complete matching gift applications.Track pledges and gift agreements; generate corresponding invoices.Engage in database training.Process department invoices and credit card statements.Maintain a high level of quality control and accountability with gift processing, data entry and reporting.Check the data used on all correspondence that incorporates donor giving, including the official tax receiptsLiaison to donors with questions related to giving records, policies and procedures.Resolve issues independently within parameters or under the direction of the Marketing & Advancement team.Front Desk & Customer Service
Manage and work the front desk including answering phone calls and greeting in-person visitors and recording each interaction in electronic front desk log.Provide excellent customer service to all Lakeside guests, community members and donors.Gather necessary details from guests to effectively answer questions and record and convey messages to other staff.Relay messages to staff promptly and efficiently.Take reservations and organize reservation lists for all advancement events.Make phone calls to remind individuals about events, say thank you to donors, touch base and more.Administrative Duties & Other Tasks
Assist with keeping the master calendar and other detailed schedule documents for Marketing purposes. Remain aware and up to date about Lakeside, specifically with marketing and advancement.Update and complete weekly checklists and tasks as assigned. Mange personal schedule and tasks via Excel or similar application.Assist with direct mail communications.Edit and update the policy and procedures manual.Assist VP of Advancement and Marketing and Advancement staff with scheduling staff meetings and one-on-one meetings with donors.Maintain a welcoming environment in the Legacy House by assisting with light cleaning, organizing storage areas and helping inventory and order supplies.Assist the Communications Manager with in-season collateral creation using templates including signage, business cards and more.Assist Advancement Staff with plaque and memorial gift management including ordering plaques, working with maintenance on correct placement and notifying families when they are complete and placed.Assist Advancement staff with tasks related to events including taking reservations, making reminder phone calls, gathering supplies, setting up venues and attending events.Execute minor errands and store runs for Marketing and Advancement as needed.Complete general office duties as assigned.Qualifications:
Associate degree in business or accounting a plus.Experience with accounting, bookkeeping and data entry highly preferred. Proficient in Microsoft Office suite, especially Word, Excel, Outlook. Experience using Raiser’s Edge or other database software preferred but not required.How to Apply:
Submit your resume and application at Employment at Lakeside - Lakeside OhioLakeside Chautauqua is an equal opportunity employer.
Read LessPhotography & Videography Intern
Job Title: Photography & Videography Intern
Department: Marketing & Advancement
Reports to: Senior Director of Marketing
Seasonal Pay: $15/hour
Schedule: May-August (seasonal)
About the Internship: Love taking photos, creating videos and capturing special moments? The Photography/Videography Intern helps share the Lakeside Chautauqua experience through digital marketing and storytelling. You’ll gain hands-on experience photographing events, producing videocontent and supporting social media while working with a creative and collaborative team in a lively summer community. This internship is a great fit for a student who enjoys visual storytelling, staying organized and working in a fast-paced environment.
What You’ll Do:
Photograph community events and daily activitiesEdit and organize photo content for digital useFilm promotional and testimonial videosWrite video scripts and develop interview questionsInterview guests, donors, community members and staffDownload, edit and organize photo and video files in DropboxAdd photos to social media channelsCreate social media reels and videos for Facebook, Instagram, YouTube and the websiteManage the Lakeside YouTube accountAssist with website updates and calendar maintenanceWrite and edit content for website, blog, weekly Lakesider newspaper and social media channelsDesign print materials such as posters, signage, brochures, postcards and banners as neededHelp distribute the Lakesider newspaper on FridaysSet internship goals and share progress with your supervisorUpdate the internship policy and procedures manualOther duties as assignedWhat We’re Looking For
A current college student studying photography, videography, marketing, communications, public relations, digital media, graphic designer a related fieldExperience using Adobe Creative Suite and/or CanvaStrong interest in photography and videoproductionInterest in social media, design,writingand storytellingOrganized, creative and reliable, with the ability to meet deadlinesComfortable working independently and as part of a teamOpen to feedback and eager to learnValid driver’s licenseSchedule & Expectations: This internship runs May-August and requires flexibility. You’ll primarily work weekdays, with some evenings and weekends, including major summer holidays like Memorial Day weekend and the Fourth of July.
About Lakeside Chautauqua: Lakeside Chautauqua is a vibrant summer community on the shores of Lake Erie, located between Toledo and Cleveland. For more than 150 years, Lakeside has offered cultural, educational, spiritual and recreational programming for all ages.
Within the one-square-mile community, you’ll find Victorian cottages, a concert auditorium, arts center, historic hotel, movie theater, pool, tennis and pickleball courts, sailing, shopping, dining and more. It’s a fun, fast-paced place to spend your summer and build your resume.
Work Environment & Physical Demands: The requirements listed below are representative of the knowledge, skills and abilities required to perform this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to sit, stand, walk, reach with hands and arms, stoop or kneel, talk and hear. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee must regularly lift and/or move more than 20 pounds.
How to Apply: Please submit the following materials by email:
ResumeCover letterThree samples that show your skills (photography, videos/reels, social media posts, infographics,writing, graphic design,etc.)Three professional references (name, title, phonenumberand email address)Email all materials to employment@lakesideohio.com. In the subject line, include the internship position you’re applying for. You may apply for up to two internship positions. Please note this in your cover letter and subject line. Applications are reviewed on a rolling basis, and early applications are encouraged.
Lakeside Chautauqua is an equal opportunity employer.
