Job DescriptionJob DescriptionBenefits:
401(k)Dental insuranceDonation matchingPaid time off
Job Title: Sales/Customer Service Associate
Company: L & J Diesel Service
Location: Jacksonville, Fl
Employment Type: Full-Time
About Us:
L & J Diesel Service is a leading diesel fuel systems manufacturer and parts dealer. We are looking for a passionate and driven individual to join our team as a Sales/Customer Service Associate.
Position Overview:
As a Sales/Customer Service Associate, you will be the face, and voice of our company, ensuring that our customers receive exceptional service and support. The ideal candidate will have a passion for customer service, excellent communication and organization skills, and a desire to learn about the automotive parts industry. Candidates with previous experience at auto parts dealers such as Napa, AutoZone, Advanced Auto, and O’Reilly are highly encouraged to apply.
Key Responsibilities:
Provide excellent customer service by answering incoming customer phone calls, managing incoming emails, and responding to customer text messagesAssist customers in finding the correct part for their needs using our internal systemsApprove customer orders and ensure they are forwarded to the shipping department for processingMaintain accurate customer records Assist with managing customer warranty claims and communicationsAddress and resolve customer complaints and inquiries efficiently and professionallyCollaborate with the sales team to meet and exceed sales targetsPerform other duties as assigned to ensure smooth operationsQualifications:
Experience: Previous customer service or sales experience is required; experience in the auto parts industry (e.g., O’Reilly, AutoZone), or a general understanding of auto parts and core parts is a plusCommunication: Excellent written and oral communication skillsTechnical Skills: Proficiency with computers, including email, CRM software, and other office tools such as MS Office Suite and Google DriveAdaptability: Ability to learn quickly and adapt to a fast-paced, ever-changing environmentProblem-Solving: Resourceful and able to resolve customer concerns effectivelyAttention to Detail: Strong organizational skills and attention to detail, especially when processing and checking order formsAttitude: Open-minded, team-oriented, and flexible with a positive attitudeWhat We Offer:
Competitive salary Comprehensive benefits package (health, dental, vision, 401k, PTO)Opportunities for career growth and professional developmentA supportive and collaborative team environment
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