What you will be doing
· Manage Inhouse technology systems and maintenances
· Opening new customer service requests in support-ticketing system
· Assist with new customer equipment configurations and installations, including:
SwitchesRoutersWireless access pointsUPS unitsSmart PDUsVLANsVOIP· Assist with configuring and shipping out new customer hardware for remote site deployments
· Assist with remote and onsite network turn-ups with customers and internal Kumo Project Managers
· Create detailed customer documentation for new deployments, including:
Equipment make/modelIP assignmentsConfiguration informationSwitch port assignments· Log network configuration information for new equipment in customer portals
· Assist with scheduling service calls and installations as needed
· Handling or assisting with equipment moves, deployment, equipment tracking, requisitions, and/or RMAs as needed
· Training employees on software and hardware operations and best practices as needed
· Position is full time and typical hours are 8am-5pm, Monday through Friday (some weekend work or adjusted schedules during the week will be required for customer installations)
What skills you need to succeed:
· Maintain a positive, customer-oriented attitude when working with customers· Strong and concise communication skills (both written and verbal)· Strong trouble shooting skills· Ability to meet strict project deadlines· Strong organizational skills· Ability to prioritize and multi-task between projects· Ability to work in a team environment or independently· Ability to think quickly and work in a fast-paced environment· Ability to work a flexible schedule (and some weekend work) for customer installations· Must be punctual, responsible, and reliable· Proficient with Microsoft Suite programs (Excel, Word, Visio Outlook)·
Company DescriptionKumo is a leading provider of cloud-based solutions that help companies thrive in a competitive marketplace. We bring enterprise-level, budget-friendly capabilities to our customers. We are a Managed Service and VoIP provider that works with Small and Medium Size businesses in Southern California.Company DescriptionKumo is a leading provider of cloud-based solutions that help companies thrive in a competitive marketplace. We bring enterprise-level, budget-friendly capabilities to our customers. We are a Managed Service and VoIP provider that works with Small and Medium Size businesses in Southern California. Read LessWe are seeking a Sales Assistant to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
Qualifications:
Previous experience in customer service, sales, or other related fieldsAbility to build rapport with clientsAbility to prioritize and multitaskPositive and professional demeanorExcellent written and verbal communication skillsCompany DescriptionKumo is a leading provider of cloud-based solutions that help companies thrive in a competitive marketplace. We bring enterprise-level, budget-friendly capabilities to our customers. We are a Managed Service and VoIP provider that works with Small and Medium Size businesses in Southern California.Company DescriptionKumo is a leading provider of cloud-based solutions that help companies thrive in a competitive marketplace. We bring enterprise-level, budget-friendly capabilities to our customers. We are a Managed Service and VoIP provider that works with Small and Medium Size businesses in Southern California. Read Less