Job DescriptionJob DescriptionDescription:The IT Project Manager is responsible for leading and coordinating technology and supply chain initiatives, serving as the primary liaison between customers and production within a plastics manufacturing environment. This role ensures project momentum, customer satisfaction, and successful execution of IT-driven programs like Smart Factory initiatives. Requirements:Duties & Responsibilities:Serve as the main point of contact between customers and production for IT and process-related projectsDrive consistent project cadence, ensuring milestones and deliverables are metCoordinate and track multiple concurrent technology and supply chain initiativesManage third-party vendors and ensure alignment with internal timelines and quality expectationsSupport and report on Smart Factory and other technology transformation effortsMaintain accurate project documentation and status updates for internal and external stakeholdersUtilize project management tools to organize, monitor, and report progressProvide customer service support, resolving project-related inquiries and maintaining strong communicationCollaborate with cross-functional teams to integrate hardware, infrastructure, and software solutionsQualifications:Minimum of 2 years of experience in project management, ideally in a manufacturing environmentStrong proficiency with project management software, Excel, Microsoft Office, and VisioFamiliarity with Agile project management principles and practicesExcellent communication and interpersonal skills; customer service mindsetHighly dependable, detail-oriented, and tenacious with the ability to manage multiple prioritiesPMP or Agile certification preferred but not requiredBachelor’s degree in IT, Business, Engineering, or related field – OR – equivalent work experience in IT project management, particularly involving hardware, infrastructure, and softwareCompany Details:Location: Kreate (Previously FMT) Either Sarasota, Florida or Findlay, OhioThis position will report to the VP ITKreate is an equal opportunity employer. The Statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
Job DescriptionJob DescriptionDescription:Program Manager
The Program Manager serves as the primary liaison between customers and internal production teams, ensuring seamless communication, issue resolution, and program success. This role is responsible for managing customer accounts, supporting production planning, and maintaining high levels of customer satisfaction in a fast-paced manufacturing environment.
Duties and Responsibilities:Serve as the main point of contact for assigned customer accounts, ensuring timely and effective communication.Coordinate with production, quality, engineering, and logistics teams to ensure customer requirements are met.Monitor and manage the status of customer programs, including launch timing, change requests, and ongoing production support.Proactively identify and resolve issues related to quality, delivery, or changes in scope.Facilitate program reviews and customer meetings to maintain alignment on expectations and deliverables.Track and report key performance metrics related to customer satisfaction, delivery performance, and program milestones.Support pricing updates, cost changes, and quoting activity as needed in collaboration with sales and finance.Maintain accurate records of customer communications, contracts, and project documents.Participate in internal planning and scheduling meetings to ensure customer needs are prioritized appropriately.Ensure compliance with customer-specific requirements and industry standards.Qualifications:3+ years of experience in customer service, account management, or program coordination in a manufacturing environment required.Strong communication, organizational, and problem-solving skills.Ability to manage multiple projects and priorities in a dynamic environment.Proficiency in Microsoft Office Suite and ERP systems.High attention to detail and a commitment to delivering quality outcomes.Associate’s or Bachelor’s degree preferred; equivalent experience in manufacturing customer support or program management will be considered in lieu of education.Experience in plastics manufacturing or a related industry is strongly preferred.Requirements:
