KorTerra is looking for a highly motivated technical support professional to assist our clients nationwide on the use of our product suite. Qualified candidates must possess excellent customer service skills and a strong understanding of computers and a desire to expand their software, database, web, and overall technical expertise. We offer the opportunity to learn a variety of IT skills and considerably grow your technical skill set. We will train the successful candidate to work with Microsoft SQL Server, .NET applications, iOS/Android mobile applications, VMWare, cutting edge mapping/GPS technology, and more.
What You’ll Get to Do:
Assisting clients on daily support issues via phone or email. Clients range from typical end-user to IT manager of a large company.Assisting clients on the setup, configuration, and use of the KorTerra software suite.Perform database queries and provide technical expertise.Troubleshooting a wide variety of technical issues.Log and track support issues through resolution.Deliver progress reports to management staff and customers.Assist in the testing of KorTerra applications.Provide online training and product demonstrations.Other duties as assigned.Requirements:Technical degree or equivalent work experience required.Strong verbal, writing, and organizational skills.Excellent customer service attitude.Ability to identify problems and actively seek solutions.Ability to multi-task and superior problem-solving skills is essential.Self-motivated, ability to work independently and perform well as a member of the KorTerra team. Read Less