Job Description
In this role, you will provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk with a specific focus on PLC-controlled machines and subsystems and control systems based on C/C++ programming languages. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues. You will report directly to our Engineering Manager and you'll work out of our Mason, Ohio location on a Hybrid work schedule with 3 days in office, Wed-Sat 8am-6:30pm shift.
Responsibilities
KEY RESPONSIBILITIES
• Be part of a team that is solving complex technical problems for external customers
• Troubleshoot issues related to proprietary software running sortation systems in distribution/fulfillment centers
• Document Technical issues, resolutions and best practices for knowledge sharing
• Debug software defects and analyze software source code
• Test and implement software changes
• Create root cause analysis documents
• Ensure accuracy, timely feedback, and high levels of customer satisfaction
Qualifications
YOU MUST HAVE
• Bachelor's degree from an accredited institution in a technical discipline such as science, technology, engineering, mathematics.
• 0-2 years of experience in electrical engineering.
• Adaptable & Productive in a team environment
• Proficient in customer communication
• Strong knowledge of electrical design principles and practices.
• Proficiency in electrical design software and tools such as AutoCAD or MATLAB.
• Familiarity with electrical codes and standards.
WE VALUE
• At least one year of experience with PLC programming and/or programming with C/C++ programming languages
• At least one year of experience troubleshooting electrical issues
• At least one year of experience reading, reviewing, and interpreting electrical schematics
• Experience in the automation/material handling industry is preferred
• Experience troubleshooting electrical, network, and/or software issues is preferred
• Experience programming and/or installing Allen-Bradley/Siemens/Modicon/Lenze PLCs
• Experience programming and/or installing Panel View (HMI)
• Experience with C/C++ programming languages
• Experience with SQL, creating queries, and data analysis
• Experience with programming and/or installing VFDs, electric motors, and sensing devices
• Experience with installing and/or configuring industrial networks such as:
• Ethernet/EtherCAT/Profibus/Modbus/ControlNet/DeviceNet
• Demonstrated experience with Knowledge Management & Call Center Management
• Ability to focus on relevant information and identify and execute on key details
• Ambitious and able to work with little supervision
• Ability to consistently make and execute timely decisions even in the face of complexity
• Ability to quickly analyze, incorporate, and apply new information and concepts
• Excellent interpersonal, verbal, and written communication skills
• Ability to communicate effectively with technical and non-technical audiences
• Good administration skills
• Ability to multitask
• Ability to consistently make and execute timely decisions
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here (https://www.honeywell.com/us/en)
THE BUSINESS UNIT
Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here (https://benefits.honeywell.com/)
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: March 4, 2026
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
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