At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive.
We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Job DescriptionPOSITION TITLE: Field Operations Manager
REPORTS TO: Territory Operations Manager
PRINCIPAL RESPONSIBILITIES: Accountable for Industrial Crane Service profitability, field operations personnel, customer satisfaction and operational excellence in the assigned Territory/Branch. Through demonstrable and systematic KPI management, role will assure continuous improvement to customer retention & satisfaction, order execution and the profitability of each Konecranes location. Role will also cooperate with other regional functions to improve Konecranes brand equity, ensure consistent and profitable growth, improve process efficiency, maintain established reporting requirements and secure the safety and welfare of Konecranes.
Detailed duties
Responsible for all matters related to Safety. Ensure monthly safety meetings, tool-box talks, vehicle/equipment inspections and field audits are conducted in accordance with established guidelines. Ensure all Field Operatives meet the target for 100% POWRA completion.Directly manage Field Supervisors, Inspectors, Technicians, Site Managers, Site Supervisors.Responsible for ensuring customer satisfaction for all work. Resolve customer concerns/complaints to the satisfaction of the customer and in the best interest of Konecranes according to the Voice of Customer (VoC) process.Coordinate with the Planning and or the Project Management organizations for all sold service work as needed. Ensure all WIP is scheduled or tentatively scheduled on the Planning board.Responsible for Productivity in accordance with targeted metrics.Responsible for the Gross Margin and Profitability of the branch operationMonitor and maintain the company equipment and assets in proper conditions, good working order and in compliance with all applicable safety standards.QualificationsEXPERIENCE: Minimum of five (5) years experience as a manager in customer service operations role; equivalent experience, education, and training will be considered. Previous experience managing a customer facing, field service business preferred. Demonstrated leadership experience, well-developed “people” skills, a strong understanding of mechanical and electrical principles, good written and verbal communication skills and good PC skills.
OTHER REQUIREMENTS: Must have and maintain a good driving record. Must be willing to travel as required including overnight trips. Travel estimated at 10%-20%.
Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more!
Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
Holidays: 10 paid holidays per year
Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.
Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive.
We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Job DescriptionPOSITION TITLE: Field Operations Manager
REPORTS TO: Territory Operations Manager
PRINCIPAL RESPONSIBILITIES: Accountable for Industrial Crane Service profitability, field operations personnel, customer satisfaction and operational excellence in the assigned Territory/Branch. Through demonstrable and systematic KPI management, role will assure continuous improvement to customer retention & satisfaction, order execution and the profitability of each Konecranes location. Role will also cooperate with other regional functions to improve Konecranes brand equity, ensure consistent and profitable growth, improve process efficiency, maintain established reporting requirements and secure the safety and welfare of Konecranes.
Detailed duties
Responsible for all matters related to Safety. Ensure monthly safety meetings, tool-box talks, vehicle/equipment inspections and field audits are conducted in accordance with established guidelines. Ensure all Field Operatives meet the target for 100% POWRA completion.Directly manage Field Supervisors, Inspectors, Technicians, Site Managers, Site Supervisors.Responsible for ensuring customer satisfaction for all work. Resolve customer concerns/complaints to the satisfaction of the customer and in the best interest of Konecranes according to the Voice of Customer (VoC) process.Coordinate with the Planning and or the Project Management organizations for all sold service work as needed. Ensure all WIP is scheduled or tentatively scheduled on the Planning board.Responsible for Productivity in accordance with targeted metrics.Responsible for the Gross Margin and Profitability of the branch operationMonitor and maintain the company equipment and assets in proper conditions, good working order and in compliance with all applicable safety standards.QualificationsEXPERIENCE: Minimum of five (5) years experience as a manager in customer service operations role; equivalent experience, education, and training will be considered. Previous experience managing a customer facing, field service business preferred. Demonstrated leadership experience, well-developed “people” skills, a strong understanding of mechanical and electrical principles, good written and verbal communication skills and good PC skills.
OTHER REQUIREMENTS: Must have and maintain a good driving record. Must be willing to travel as required including overnight trips. Travel estimated at 10%-20%.
Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more!
Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
Holidays: 10 paid holidays per year
Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.
Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Job DescriptionPOSITION TITLE: INSTALLATION SUPERINTENDANT - NUCLEAR
REPORTS TO: JOEL CHELLMAN – SERVICE AND INSTALLATION MANAGER
BUSINESS UNIT: KONECRANE NUCLEAR EQUIPMENT AND SERVICES, LLC
POSITION SUMMARY:
Do you have an interest in becoming an installation superintendent of material handling solutions in Nuclear facilities? Are you able and capable of working at extreme heights? At Konecranes, installation superintendents and technicians are the heart of our industry. We work in a safety-first type of environment and don’t mind heights or working on mechanical parts. As an installation superintendent, you will be working with engineered project teams to install complex machinery that operators on 480 3 phase motors, troubleshooting issues with our cranes, and working with clients and facility directors to ensure that our clients are properly being taken care of. Our installation superintendents have the opportunity to experience new and challenging situations with each job.
PRINCIPAL RESPONSIBILITIES:
· Responsible for on-time and on-budget execution of installations of nuclear equipment at customer locations globally working with a cross-functional project team. Project types include oversight for repairs, modernization and installation activities on electric overhead traveling cranes at a nuclear power plants government facilities and other demanding customer sites both in the USA and globally
· Follow all established safety rules and quality procedures, including those established by the customer and have a strong commitment to safety
· Arrive to project sites before install crew to verify delivery of material and equipment. Stay onsite after install crew to demobilize and ship tools and equipment from the site
· Manage sub-contract workforce staffing levels and collect, review and sign their service reports and other required and appropriate documents in a professional, accurate, neat and legible manner and submit same in a timely manner and in accordance with established guidelines.
· Maintain strong communication with the project team, service office and Service and Installation Supervisor, in accordance with established practices.
· Prior to installation, review, print and prepare document packages as necessary and communicate with other members of the installation team
· Evaluation of rigging plans. Collaborate rigging/installation methods to installation engineering with a positive questioning attitude. During installation need to implement those plans while recognizing potential problems or hazards
· Have the ability to write safety related documents and work plans
· Conduct customer training programs and modules as required by the contract
· Ability to research and procure materials and tools local to the project
· Maintain all company issued equipment, vehicle (if applicable) and assets in a safe and proper working order. Operate tools, equipment and vehicles in a safe and responsible manner. Notify supervisor of any deficiencies for resolution.
· Maintain uniforms in a clean and presentable manner.
· Follow all established safety rules and procedures, including those established by the customer and have a strong commitment to safety
· Plan and participate in monthly safety meetings.
· Other duties as assigned by supervisor.
QualificationsOTHER QUALIFICATIONS:
· Must have and maintain a good driving record, including a valid driver's license.
· Must be willing and able to work at elevations
· Must be able to pass background checks that are required to gain access to nuclear power plants and secure government facilities (A candidates legal, financial, physiological and psychological background are considered in these background checks). Previous knowledge of work at nuclear facilities a plus
· Must be able to work varied overtime, as required by customer, and be able to travel and work away from home for extended periods of time.
· Must be team oriented, solutions driven, customer focused and a self-starter with the ability to work with minimal supervision
· Previous project management background is a plus
· Able to read mechanical drawings and electrical schematics and BOM’s. Strong mechanical and electrical aptitude are a plus
· Proficiency with Microsoft Office programs, Microsoft Project and SAP are required
· Read, understand and apply the contents of all OSHA, ANSI, CMAA and other codes or regulations pertaining to our industry. Refresh and update knowledge periodically.
· Possibility to expand role during non-installation windows to include other services as deemed necessary by the Service and Installation Manager
EDUCATION: High school diploma or equivalent required. An Associate's degree in Industrial Electrical/Mechanical Technology or related field or equivalent vocational/technical training and experience is a plus.
EXPERIENCE: Five (5) to seven (7) years’ experience in installation of overhead material handling equipment and nuclear experience is a plus
TRAVEL: Overnight and extended travel to customer locations is required on a global basis. 75-90% Travel required.
What we offer:
Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!
Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
Holidays: 10 paid holidays per year
Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.
Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.
