Director of Product Design
Location: St. Louis, MO (On-site)
About KNOWiNK
KNOWiNK builds technology that powers elections. Our products are trusted by election officials across the country to run accurate, efficient, and accessible elections, forming a foundation for democratic participation. We are an AI-forward company committed to continuous innovation, and we build software that serves a wide range of users: from poll workers managing a busy precinct on Election Day to county clerks who depend on our tools day in and day out. Designing for this mission demands rigor, empathy, and an unwavering commitment to clarity.
Role Overview
The Director of Product Design is a senior leadership role responsible for the strategy, quality, and execution of user experience across KNOWiNK's suite of election products. This role owns KNOWiNK's design vision, shaping the experiences that ultimately touch tens of millions of voters across the country. The Director leads a team of three UX designers and operates as a player/coach, contributing hands-on design work on cross-functional teams while setting the direction, standards, and processes that elevate the entire design function.
The Director of Product Design will report to the Director of Product and work closely with Engineering and Product leadership to define and continuously refine the processes, standards, and direction that enable the team to deliver great user experiences across KNOWiNK's product portfolio, spanning web and native iPadOS applications. A primary objective of this role is to unify a product portfolio that has historically felt fragmented, bringing consistency, coherence, and a shared design identity across all KNOWiNK products.
Key Responsibilities
Team Leadership & Development
Lead, mentor, and develop a team of three UX designers, ensuring work quality meetsKNOWiNK'sstandards and each designer is growing in their craftMake decisions about designer assignments to cross-functional (XFN) teams, ensuring effective design coverage across the product portfolioFoster a culture of feedback, craft, and continuous improvement within the design teamDesign Strategy & Execution
Own the end-to-end user experience strategy acrossKNOWiNK'sproduct suite, with a clear mandate to achieve consistency and coherence across historically fragmented productsLead and mature theKNOWiNKdesign system, driving adoption across all product teams and technology stacksContribute directly as a designer on cross-functional teams, delivering high-quality UX work alongside your teamDesign for a diverse set of user personas, including poll workers who requirehighly accessible, self-explanatory interfaces, and county clerks who prioritize speed and efficiencyUphold and advance accessibility standards across all products, ensuring compliance with ADA and WCAG guidelinesChampion a culture of rapid prototyping and continuous user feedback,establishinglightweight research practices thatvalidatedesign decisions early and reduce the risk of building the wrong thingCross-Functional Collaboration
Establish and lead cross-functional design standards in partnership with Engineering and ProductEnsure Design is integrated throughout the SDLC, including contributing to the definition of Ready and definition of DoneCollaborate with Product and Engineering leadership to align on roadmap priorities and delivery expectationsProcess, Tooling & AI
Define and own design team processes, workflows, and tooling decisionsChampion the use of AI in design, setting clear standards for how AI tools should and should not beleveragedby the design teamStay current on emerging design tools and methodologies and evaluate their applicability toKNOWiNK'sworkflowsQualifications
Required
7+ years of UX/product design experience, with at least 2 years in a people management role (design manager, design lead, or director)Demonstrated experience designing software products, with a strong portfolio showing end-to-end product design workExperience leading or contributing significantly to a design system in a multi-product environmentProven ability to drive design consistency across a portfolio of productsStrong collaboration skills with Engineering and Product counterparts, including experience working within an agile SDLCExperience designing for diverse user personas with varying technical sophisticationSolid foundation in accessibility standards and inclusive design principlesComfortable operating as a player/coach, both leading the team and contributing hands-on design workPreferred
Experience designing for native mobile or iPadOS applicationsFamiliarity with AI-assisted design tools and a perspective on responsible AI use in design workflowsExperience working across products at varying stages of maturity and go-to-market readinessLocation
This position is fully on-site at KNOWiNK's headquarters in St. Louis, Missouri. Remote and hybrid arrangements are not available for this role.
Read LessKNOWiNK — St. Louis, Missouri
We're looking for a solid mid-level QA Engineer who genuinely cares about shipping quality software. You'll be hands-on with testing across our platform, working closely with developers and product to catch problems early. You don't need to have all the answers yet, but you bring real curiosity, solid instincts, and a track record of making things better.
What you'll be doingDesign and execute test plans and test cases for features, releases, and hotfixesPerform manual and exploratory testing across web, mobile, and API platformsSupport regression, integration, smoke, and performance testing effortsIdentify, document, and track defects through to resolution with clear communicationPartner with developers and product managers on requirements and acceptance criteriaHelp document QA processes and contribute to team testing standardsContribute to QA metrics and help communicate quality trends across the teamWhat we're looking for2+ years of hands-on software QA or testing experienceExperience with API testing tools like Postman or REST AssuredFamiliarity with CI/CD pipelines and where testing fits inWorking knowledge of Agile/Scrum methodologiesStrong attention to detail and solid debugging instinctsClear communicator who works well across teamsNice to haveExperience with test automation tools like Selenium, Cypress, or PlaywrightScripting or programming experience in Python, JavaScript, Java, or similarExperience with performance testing tools like JMeter, K6, or LoadRunnerExposure to cloud platforms like AWS, Azure, or GCPExperience with Docker or containerized testing environmentsWhat success looks likeFirst 90 days
You know the product, you know the team, and you're contributing meaningfully to test coverage
First 6 months
You're running point on testing for features end to end and catching bugs before they reach production
First year
You're a trusted, go-to member of the QA team with real ownership over your area of the product
Interested? We'd love to hear from you.
