We are seeking a talented, consistent, and motivated Customer Service Specialist who is passionate about providing legendary customer support to our external and internal customers. The ideal candidate will deliver an exceptional customer experience by treating every call as a chance to make a difference. Approach each interaction with empathy and understanding and reassure customers that their concerns matter and will be resolved promptly.
This position is full-time, Monday - Friday, 8:00am - 5:00 pm.
About Us
Knight Office Solutions (KOS) is an independent technology dealer representing some of the best names in imaging, workflow, and IT. KOS has been voted as a Top Place to Work in San Antonio for twelve years in a row. Our mission is to help our customers reach their goals by providing client-focused technology solutions supported by a culture of service excellence and a commitment to doing the right thing.
When you join the Knight team, you will enjoy:
Leadership that promotes a balanced life which prioritizes faith, family, health, and work.A culture driven by our core values focused on honesty, integrity, giving back to the community, and enjoying what you do!A fast-paced growth industry focused on office technology.Access to local leadership.Volunteer Paid Time Off to give back to charitable and community organizations that matter to you.Opportunities for professional growth and development.Friendly and inclusive work environment that values teamwork, feedback, and collaboration.Also, a complete benefit package that includes:
MedicalDentalVisionLife InsuranceAccidental death and disability insuranceShort- and long-term disability insurance401K (with company match)Learn more about Knight Office Solutions here .
Job Overview and Responsibilities:
Customer Interaction & Problem Solving: Serve as the main contact for customers, addressing inquiries and resolving issues to ensure satisfaction.Information Management: Maintain records of customer data, service calls, work orders, service loaners, and inspections.Dispatch Coordination: Communicate dispatch and supply order expectations, schedule service calls, and dispatch technicians.Progress Updates: Keep customers informed about the status of their service to ensure a positive experience.Administrative Support: Assist with administrative tasks, including preparing reports.Skills and Qualifications:
Strong organizational skills and attention to detail to ensure accurate work and adherence to tasks and schedules.Excellent communication and interpersonal skills.Effective problem-solving abilities and the capacity to handle challenging customer situations with empathy and professionalism.Flexibility to manage workday disruptions and prioritize tasks accordingly.Proactive approach with a passion for delivering exceptional customer experiences.Previous experience in customer service or administrative roles, preferably in a technology or office environment.Proficiency in Microsoft Office Suite and a willingness to learn new software.Experience with e-Automate software is a plus.High school diploma or GED.One to three years of related experience and/or training, or an equivalent combination of education and experience.
Apply today!
Step 1: Apply to the position by submitting your resume, cover letter, and any relevant work examples demonstrating your expertise to Knight Office Solutions' Careers Page or via a job board.
Step 2: After you apply, we invite you to participate in a Culture Index Survey. This is 2-question survey helps us to apply your work-related needs to our position requirements, and it is also used to assist us in the development of our employees. The survey takes approximately 8 - 10 minutes to complete.
Please click HERE or use this address, , to complete the survey and select the position that you are applying for - Customer Service Specialist. For optimal visual of directions, it's recommended that you take the survey on a computer or tablet.
Knight Office Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, or gender.
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Read LessAre you a sales powerhouse with a knack for building relationships? Knight Enterprise Solutions is seeking a dynamic Senior Technology Specialist to expand our market presence in the Dallas metro area.
About Us
Knight Enterprise Solutions, a subsidiary Knight Office Solutions (KOS), is an independent technology dealer representing some of the best names in copying and printing imaging equipment. KOS, based out of San Antonio, has been voted as a Top Place to Work for eleven years in a row. Our mission is to help our customers reach their goals by providing client-focused technology solutions supported by a culture of service excellence and a commitment to doing the right thing.
The Role
As a key player in our growth strategy, you'll be responsible for developing new business opportunities, nurturing client relationships, and driving sales within your assigned territory. This role is ideal for a visionary sales professional with a knack for cold calling to build relationships in an evolving market.
Responsibilities
Client Relationship Management: Cultivate enduring relationships with new accounts, ensuring exceptional client satisfaction and loyalty. Cold calling to set in person appointments as well as territory development with the use of phone, email, and creative strategies to schedule appointments while using a CRM for tracking of activity metrics.Sales Strategy: Devise and execute comprehensive sales plans that surpass sales goals, focusing on growth within the DFW market and pioneering new business avenues.Solution Selling: Assess client requirements and offer customized solutions that integrate our extensive range of copier, printer and IT products and services along with Managed Print Solution strategies.Market Analysis: Maintain an acute awareness of industry shifts, competitive dynamics, and market evolutions to pinpoint opportunities and minimize risks.Contract Negotiation: Guide client contract discussions, and secure favorable terms that resonate with our company's goals.Reporting: Compile and analyze sales data, crafting detailed reports and forecasts that inform and guide senior management decisions.Qualifications:
Proven track record in sales account management, particularly in print, copier and IT solutions.Strong analytical skills to perform market analysis and reporting.Exceptional negotiation and relationship management abilities.Demonstrated success in a solution-selling environment.Excellent communication and collaboration skills to work with cross-functional teams.Strategic thinker with the ability to create and implement effective sales strategies. Requirements:Job Requirements:
College degree preferred; or one to three years related experience and/or training; or equivalent combination of education and experience.Requires a valid state driver's license and minimum level of auto insurance coverage per KOS policy for positions entailing extensive use of personal car while on company business.Reasonable accommodation may be made for qualifying individuals with disabilities.Why Work for Knight Enterprise?
Competitive salary with performance-based incentives.Growth opportunities with commission payouts from performanceIndustry training with opportunities for career growth.A friendly, inclusive work environment that fosters a collaborative culture that values innovation and teamwork.Voted as a Top Place to Work for ten years in a row.Apply today by submitting your resume and cover letter.
Knight Enterprise / Knight Office Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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