Job Summary
We are seeking a friendly, reliable, and customer-service-oriented Front Desk Associate to join our team at Quality Inn Zephyrhills. The ideal candidate will be the first point of contact for our guests and ensure a welcoming and smooth experience from check-in to check-out.
Responsibilities
Greet and welcome guests in a professional manner
Perform check-in and check-out procedures efficiently
Handle reservations, cancellations, and room assignments
Answer phone calls and respond to guest inquiries
Process payments and maintain accurate records
Address guest concerns promptly and professionally
Coordinate with housekeeping and maintenance staff
Requirements
Strong communication and customer service skills
Basic computer knowledge (hotel PMS experience preferred)
Ability to work flexible shifts, including weekends and holidays
Professional appearance and positive attitude
Read Less