Job DescriptionJob DescriptionBenefits:
Company partiesEmployee discountsFree uniformsTraining & development401(k)
About the Role:
The Front Desk Agent is the face of the property and plays a key role in daily hotel operations. This hands-on position is responsible for guest check-ins and check-outs, reservations, guest service, and helping ensure the property runs smoothly each day.
This is more than a traditional front desk role the Front Desk Agent helps oversee daily operations, supports housekeeping flow, assists guests throughout their stay, and steps in where needed, including laundry and light operational support, to ensure an excellent guest experience.
Key Responsibilities
Greet guests warmly and assist with check-in and check-outManage reservations, room assignments, and guest requestsAnswer phones, process payments, and maintain accurate recordsProvide information about hotel amenities, local attractions, and servicesHandle guest concerns promptly and professionallyCoordinate with housekeeping and maintenance to ensure rooms are clean, ready, and guest needs are metHelp oversee daily property flow and communicate operational needsAssist with laundry, linens, and light operational support as neededPromote hotel services and uphold Sea Aires guest service standardsRequirements
High school diploma or equivalent requiredHospitality, hotel, or guest service experience preferredStrong communication, customer service, and problem-solving skillsComfortable using computers and hotel management softwareOrganized, dependable, and detail-orientedAbility to multitask in a fast-paced environmentFlexible schedule, including weekends and holidaysTeam-oriented with a willingness to help wherever neededPhysical Requirements
Ability to stand and walk for extended periodsAbility to lift up to 30 lbsAbility to assist with laundry and light physical tasks as neededWalking to and from Guest Rooms. Ideal Candidate
Friendly, organized, and dependable, with strong guest service skills and a hands-on attitude. The ideal candidate is comfortable managing the front desk, supporting daily operations, and stepping in wherever needed to help the property run smoothly. We make a great team and are looking to add new team members!
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