Job Title: Records and Credentialing Specialist
Shift: Enjoy a Monday-Friday schedule with the flexibility to start your day anytime between 6:00 AM-9:00 AM and wrap up between 2:00 PM-5:00 PM for a full 40 hour work week.
Join our KBBH team and find meaningful work, inspiring colleagues, career growth, great compensation, and excellent benefits. Located in beautiful Southern Oregon.
Join an outstanding multi disciplinary team including an on staff psychiatric team and licensed clinical staff. Klamath Basin Behavioral Health is an accredited NHSC facility.
What Is Great About This Opportunity
Vision: Sharing the power of mental wellbeing
Mission: Providing compassionate care throughout our community
At KBBH, we put people first; our clients, our community, and our team members. As part of our commitment to operational excellence, your work will help ensure our clinical teams can provide high quality care with confidence, accuracy, and compliance.
You'll also enjoy life in a welcoming community surrounded by Southern Oregon's natural beauty; ideal for hiking, biking, kayaking, ziplining, fishing, and outdoor wellness.
Pay Range
Compensation is based on job requirements, experience, internal equity, and market alignment. New team members typically join at the minimum to mid range.
Salary: $18.90-$23.65 DOE
KBBH pays up to 92% of health insurance premiums for you and your family.
Benefits
Medical, Dental, Vision Insurance403(b) Retirement PlanPaid Vacation & Wellness DaysLife InsuranceDisability InsuranceFlexible Spending Account (FSA)Health Savings Account (HSA)Employee DiscountsEmployee Assistance Program (EAP)Wellness ProgramTuition Reimbursement ProgramStudent Loan Forgiveness Work Location (NHSC eligible)About the Role
The Records and Credentialing Specialist plays a vital role in supporting KBBH's mission by ensuring the accuracy, integrity, and timely management of medical records and provider credentials. You will maintain compliance with federal and state regulations, safeguard sensitive information, and help licensed providers stay active, credentialed, and ready to serve our community.
In this position, your work directly supports client care, operational efficiency, regulatory compliance, and the agency's reputation for excellence. You will manage records requests, oversee licensing and credentialing processes, and-when assigned-serve as an alternative Adult Abuse Investigator, supporting the protection of vulnerable community members.
Key Responsibilities
Ensure timely, accurate, and compliant records management
Monitor incoming records requests across multiple channelsReview authorization, process requests, and release information within established timelinesFile, organize, and maintain documentation with precisionEducate staff on HIPAA, 42 CFR Part 2, and documentation standardsSupport provider credentialing and licensing processes
Track licenses, credentials, and renewal timelinesFacilitate initial and renewal credentialing with insurance companiesMaintain positive working relationships with payers and regulatory bodiesDevelop and enhance internal credentialing workflowsRelease required information to agencies per legal requirementsMaintain agency wide compliance and regulatory alignment
Understand and apply Oregon Administrative Rules related to behavioral health documentationMonitor legislative changes and advise leadership on required updatesSupport organizational readiness for audits, accreditation reviews, and compliance checksSuccess means: compliance risks are minimized and operational integrity is strengthened.Build cross department relationships to support workflowsPartner with staff across programs to ensure documentation and credentialing needs are metCommunicate clearly, proactively, and professionallyServe as an Adult Abuse Investigator when assigned
Investigate reports of abuse, neglect, or exploitation under DHS OTIS guidelinesReview records, assess safety concerns, and determine if reports meet criteria for investigationParticipate in Klamath County's Multi Disciplinary Team (MDT)Coordinate with law enforcement, DHS, healthcare entities, and community partnersSuccess in This Role Looks Like
Records and requests are processed with accuracy, discretion, and timelinessProviders remain fully credentialed with no lapses impacting client care or billingRegulatory compliance is maintained across documentation, release of information, and credentialingStaff rely on you as a trusted resource for HIPAA, OAR, and process guidanceInvestigations (when assigned) are thorough, well documented, and aligned with OTIS requirementsYou demonstrate professionalism, confidentiality, and proactive communicationWhat You Bring
Required
High school diploma or GEDAbility to work independently with accuracy and attention to detailStrong communication, organization, and problem solving skillsAbility to maintain confidentiality and uphold ethical standardsProficiency with computers and ability to learn agency systemsPreferred
Certification in Provider Credentialing and/or Medical Office AdministrationLicenses & Driving RequirementsValid Oregon driver's licenseInsurable driving recordPersonal auto insurance (if conducting agency business)If you are detail oriented, passionate about accuracy, and committed to supporting high quality behavioral health services, we'd love to meet you.
Apply today! and help strengthen the systems that support client care at KBBH.
Other Considerations: Klamath Basin Behavioral Health celebrates diversity and is committed to providing inclusive and equitable access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, or veteran status. Employment decisions are based on qualifications, merit, and agency needs.
Compensation details: 18.9-23.65 Hourly Wage
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Read LessJob Title: Receptionist
Shift: M-F; This position will fluctuate within the business hours of 7:30AM to 6PM for a 40 hour work week
Intro and job overview: Join our KBBH team and find meaningful work, inspiring colleagues, career growth, great compensation, the ability to pay down student loans, and excellent benefits. Located in beautiful Southern Oregon.
Join an outstanding multi-disciplinary team including an on-staff psychiatric team and licensed clinical staff. Klamath Basin Behavioral Health is an accredited NHSC facility.
The National Health Service Core (NHSC) Loan Repayment Program is open to licensed primary care medical, dental, and mental and behavioral health providers who are employed by accredited sites.
WHAT IS GREAT ABOUT THIS OPPORTUNITYVision: Sharing the power of mental wellbeing
Mission: Providing compassionate care throughout our community
At KBBH, we put people first; our clients, our community, and our team members. We take pride in supporting the whole person, and that commitment extends to the way we show up for one another every day.
You'll also enjoy life in a welcoming community surrounded by Southern Oregon's natural beauty that is perfect for hiking, biking, kayaking, ziplining, fishing, and outdoor wellness.
Pay Range:
Compensation is based on the level and requirements of the role. Salary within our ranges may also be determined by your education and experience as required by the role, as well as internal equity and alignment with market data. Typically, new team members join at the minimum to mid salary range.
Salary: $16.00 - $19.30 DOE
Big benefits package and KBBH pays up to 92% of insurance premiums for you and your family.
Benefits Medical InsuranceDental InsuranceVision Insurance403(b) Retirement Plan with 8% Employer Match15 Paid Vacation Days (increases with milestone tenure)Accrued Wellness DaysLife InsuranceDisability InsuranceFlexible Spending Account (FSA)Health Savings Account (HSA)Employee DiscountsEmployee Assistance Program (EAP)Wellness ProgramTuition Reimbursement ProgramEmployee Scholarship ProgramCertified student loan forgiveness work location At Klamath Basin Behavioral Health (KBBH), we believe every person who walks through our doors deserves a warm welcome, and that includes you. We're hiring a Receptionist to be the face of our Intensive Treatment Clinic, a trusted first point of contact for clients, families, and community members seeking care and connection. If you're someone who brings professionalism, resilience, patience, and people-first service to every interaction, and you're ready to work in a mission-driven environment where your contributions matter every day, we'd enjoy meeting you.
What Success Looks Like in This Role:
As our front office Receptionist, you will:
This role is fast-paced and highly visible. You'll need to juggle tasks while staying calm and welcoming to clients who may be in crisis or distress.
What You Bring to the Team:
Required:High school diploma or GEDAt least 2 years of office experiencePreferred:Experience in a clinical, medical, or behavioral health settingFamiliarity with Electronic Health Records (EHR) systems (Credible a plus)You are comfortable using Microsoft Office, learn new systems quickly, and communicate clearly-whether in person, by phone, or electronically.Working at KBBH:
Be part of a mission-driven agency focused on compassionate, inclusive care.Join a supportive team where people are treated like professionals and with respect.Gain access to excellent benefits including wellness days, paid holidays, health insurance, and more.Interview Process:
We know your time is valuable. Our process is designed to be respectful, efficient, and transparent:
Step 1: Resumes are reviewed within 1 week of application submission.Step 2: Qualifying candidates will be invited to a brief phone screening.Step 3: Selected candidates will be scheduled for an in-person interview.You'll hear from us regardless of the outcome; we value every person who expresses interest in our work.
Ready to Apply?
Submit your resume today and join a team where your work truly makes a difference from the very first hello.
Other Considerations: Klamath Basin Behavioral Health celebrates diversity and is committed to creating inclusive and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. or any other basis covered by appropriate law. Our employment decisions are based on qualifications, merit, and agency need.
Compensation details: 16-19.3 Hourly Wage
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