About The Garden Dispensary
The Garden is proud to serve Ohio’s adult-use cannabis community with a commitment to
education, compliance, and exceptional guest experiences. As we continue to grow across
the state, we’re seeking strong leaders to join our Camp Washington team and help us uphold
the highest operational standards in a fast-paced, regulated retail environment.
Position Overview
The Dispensary Supervisor supports the day-to-day operations of an adult-use cannabis
dispensary licensed under Ohio’s Division of Cannabis Control (DCC). This role ensures full
regulatory compliance, manages team performance, maintains secure product handling, and
delivers first-class experience to customers aged 21 and over.
Compliance Security
● Enforce all DCC regulations, including customer age verification, purchase limits, and
advertising restrictions.
● Maintain 24/7 video surveillance, secure access points, and alarm systems.
● Conduct daily inventory audits, loss prevention reviews, and discrepancy reporting in
Metrc.
● Ensure ID verification and customer access protocols are strictly followed.
● Maintain transaction records, destruction logs, employee certifications, and incident
reports.
Team Leadership
● Supervise, coach, and schedule budtenders, receptionists, and floor staff across shifts.
● Train new hires in Ohio cannabis law, customer service, and POS operation.
● Lead team huddles to discuss promotions, safety, and DCC updates.
● Hold employees accountable for compliance, accuracy, and professionalism.
Retail Operations
● Support the sales floor, manage customer flow, and assist during high-volume periods.
● Resolve escalated guest concerns and ensure compliant resolutions.
● Oversee product displays, signage, and promotional adjustments within regulatory limits.
● Monitor inventory movement, coordinate restocks and verify expiration and packaging
compliance.
Reporting Communication
● Prepare and submit daily sales, incident, and discrepancy reports to management.
● Liaise with inspectors, vendors, and state agencies during audits and visits.
● Stay informed on evolving DCC rules and communicate changes to the team.
Requirements
● Must be 21 years of age or older.
● High school diploma or equivalent required; Associate or Bachelor’s degree
preferred.
● Minimum 2 years of retail leadership or supervisory experience (cannabis preferred).
● Working knowledge of Ohio adult-use cannabis laws (ORC 3780 OAC 1301:18) or
willingness to complete compliance training.
● Strong interpersonal, communication, and conflict-resolution skills.
● Proficiency with POS and inventory systems such as Dutchie, BioTrack, and Metrc.
Working Conditions
● Ability to work flexible schedules, including evenings, weekends, and holidays.
● Frequent standing and walking; occasional lifting up to 25 lbs.
● Must successfully complete a DCC background check and fingerprinting process.
Why Join The Garden
At The Garden, we take pride in creating a safe, complaint, and welcoming retail experience. As
a Dispensary Supervisor, you’ll play a key role in leading a dynamic team and ensuring every
guest interaction reflects professionalism, integrity, and care. Join us in helping shape Ohio’s
future in responsible adult-use cannabis retail.
Read LessReports To: General Manager | Full-Time, Exempt |
About The Garden
The Garden is proud to serve Ohio's cannabis community with integrity, compliance, and
exceptional customer care. As the industry continues to expand, we remain committed to
setting the standard for professional, safe, and educational cannabis retail experiences. We
invest in our people through coaching, development, and opportunities for career
advancement while delivering an outstanding experience for every guest.
Position Overview
The Assistant General Manager (AGM) is a key operational leader responsible for
supporting the General Manager in all aspects of dispensary performance. The AGM drives
operational excellence, regulatory compliance, financial performance, inventory integrity,
and exceptional guest experiences while developing high-performing teams. This position
serves as the acting General Manager when required and plays a critical role in executing
company initiatives, coaching leaders, and maintaining The Gardens culture of
accountability.
Key Responsibilities
Regulatory Compliance & Risk Management
- Ensure compliance with Ohio Division of Cannabis Control (DCC) regulations, company
SOPs, and security requirements.
- Support METRC compliance, inventory controls, audits, and corrective action plans.
- Maintain audit-ready documentation and investigate operational discrepancies.
Retail Operations & Financial Performance
- Lead daily store operations and ensure efficient opening and closing procedures.
- Support labor management, scheduling, payroll accuracy, and productivity goals.
- Drive sales performance through KPI management including AOV, UPT, loyalty capture,
and customer service metrics.
Team Leadership & Talent Development
- Recruit, onboard, coach, and develop supervisors and team members.
- Conduct one-on-one coaching, performance evaluations, and development planning.
- Promote accountability, recognition, and succession planning.
Guest Experience & Sales Excellence
- Ensure every guest receives a compliant, educational, and welcoming experience.
- Resolve escalated guest concerns professionally.
- Coach teams on product knowledge, sales behaviors, and service standards.
Business Analytics & Reporting
- Review daily operational reports and KPIs.
- Partner with leadership to identify opportunities for operational improvement.
- Communicate results and action plans effectively across the leadership team.
Key Performance Indicators
Metric Goal
Customer Service Meet Company - Goal
Compliance Audit Score Meet Company - Goal
Training Completion Meet Company - Goal
Labor Budget Meet Company - Goal
AOV Meet Company - Goal
UPT Meet Company - Goal
Loyalty Capture Meet Company - Goal
Inventory Accuracy
Requirements
Required
- 21 years of age or older.
- High school diploma or GED.
- Three or more years of retail leadership experience.
- Experience leading teams, coaching performance, and managing KPIs.
- Knowledge of POS systems and Microsoft Office.
Preferred
- Cannabis industry leadership experience.
- Experience with METRC and Dutchie.
- Bachelor degree in Business or related field.
Working Conditions
- Flexible schedule including evenings, weekends, and holidays.
- Stand for extended periods and lift up to 25 pounds.
- Successfully complete required background checks and DCC licensing requirements.
Why This Role Matters
The Assistant General Manager helps translate The Garden's strategy into daily execution.
By developing leaders, maintaining compliance, improving operational performance, and
delivering exceptional guest experiences, the AGM directly contributes to the success and
continued growth of each dispensary.
Read LessGeneral Manager – Dispensary
Reports To: Regional Director of Retail Operations / Ownership
Location: The Garden Dispensary
Employment Type: Full-Time, Exempt Salaried Position
Position Summary
The General Manager is responsible for the overall leadership, compliance, operational execution,
financial performance, and team development of a licensed Ohio cannabis dispensary. This position
serves as the senior leader of the dispensary and is accountable for driving sales growth, delivering
exceptional customer experiences, maintaining regulatory compliance, and developing a high-performing
team culture.
The General Manager oversees all aspects of daily operations, including staffing, inventory management,
financial controls, customer service, facility maintenance, security, and compliance with Ohio Division of
Cannabis Control (DCC) regulations. The role requires a strategic leader who can balance operational
excellence with employee development while achieving company performance goals.
Essential Duties & Responsibilities
Leadership & Team Development
● Provide leadership and direction for all dispensary employees, including Assistant General
Managers, Inventory Managers, Supervisors, Receptionists, and Dispensary Agents.
● Recruit, hire, onboard, train, coach, and develop team members to support operational success
and succession planning.
● Conduct regular performance evaluations, coaching conversations, and corrective action
processes when necessary.
● Foster a culture of accountability, teamwork, customer service excellence, and continuous
improvement.
● Lead weekly management meetings, team huddles, and ongoing employee development
initiatives.
● Create and execute development plans for emerging leaders within the organization.
● Promote employee engagement, retention, recognition, and professional growth opportunities.
● Resolve employee concerns and workplace conflicts professionally and consistently.
Operations Management
● Direct all daily dispensary operations to ensure efficient and compliant workflows.
● Establish staffing plans and schedules that align with business demands while maintaining labor
budget targets.
● Monitor store performance and implement operational improvements to increase productivity and
customer satisfaction.
● Ensure all technology systems, including POS, inventory management, surveillance, and
scheduling platforms, function properly.
● Maintain company standards for cleanliness, merchandising, organization, and facility
appearance.
● Oversee drive-thru operations, curbside services, online order fulfillment, and in-store customer
flow.
● Manage vendor relationships and coordinate facility repairs, maintenance, and operational
services.
Compliance & Regulatory Oversight
● Ensure full compliance with all Ohio Division of Cannabis Control (DCC) regulations, Ohio
Administrative Code requirements, and company policies.
● Maintain inspection readiness and serve as the primary point of contact during regulatory audits
and inspections.
● Monitor changes in state regulations and implement operational updates as required.
● Ensure proper execution of customer verification, product dispensing, record retention, and
reporting requirements.
● Oversee security procedures, access controls, surveillance systems, incident reporting, and
emergency response protocols.
● Verify all required state, local, and company audits are completed accurately and on schedule.
● Ensure all employees maintain required licensing, certifications, and continuing education
requirements.
Inventory & Product Management
● Maintain oversight of all inventory management processes, including receiving, storage, transfers,
cycle counts, and audits.
● Ensure inventory discrepancies are investigated, documented, and resolved promptly.
● Oversee quarantine inventory procedures and product destruction processes in accordance with
state regulations.
● Ensure accurate inventory reconciliation between METRC, POS systems, and physical inventory.
● Monitor product assortment, stock levels, and ordering practices to maximize sales opportunities
and minimize out-of-stock conditions.
● Review inventory reports and partner with purchasing teams to optimize product availability and
category performance.
Financial Management & Profitability
● Manage dispensary financial performance and accountability for revenue growth, profitability,
labor management, and operational expenses.
● Analyze sales trends, labor metrics, and financial reports to identify opportunities for
improvement.
● Develop action plans to achieve company sales goals and operational targets.
● Oversee cash handling procedures, daily deposits, reconciliations, and financial controls.
● Investigate cash variances and implement corrective actions when necessary.
● Ensure pricing accuracy, promotional execution, and inventory valuation standards are
maintained.
● Participate in monthly business reviews and forecasting activities.
Customer Experience & Sales Performance
● Create and maintain a customer-focused culture centered on service, education, and product
knowledge.
● Ensure every customer receives a welcoming, professional, and compliant experience.
● Monitor customer feedback, online reviews, and satisfaction metrics to identify opportunities for
improvement.
● Lead initiatives to improve Average Order Value (AOV), Units Per Transaction (UPT), loyalty
participation, and customer retention.
● Support marketing initiatives, promotional campaigns, community outreach, and brand awareness
efforts.
● Resolve escalated customer concerns promptly and professionally.
Facility & Asset Management
● Maintain a safe, secure, and professional facility environment.
● Conduct regular facility inspections to identify maintenance, safety, or security concerns.
● Coordinate repairs, preventative maintenance, and vendor services.
● Ensure emergency preparedness plans and security procedures remain current and effective.
● Protect company assets through strong operational controls and accountability measures.
Performance Accountability
The General Manager is responsible for achieving company-established performance goals, including
but not limited to:
Financial Performance
● Revenue Growth
● Gross Profit
● Labor Percentage
● Expense Control
Sales Performance
● Average Order Value (AOV)
● Units Per Transaction (UPT)
● Loyalty Enrollment
● Customer Retention
Operational Excellence
● Inventory Accuracy
● Audit Readiness
● Compliance Scores
● Delivery and Fulfillment Standards
Team Development
● Employee Retention
● Training Completion Rates
● Internal Promotions
● Leadership Development
Customer Experience
● Customer Satisfaction Scores
● Online Review Ratings
● Secret Shopper Performance
● Service Standards Compliance
Leadership Competencies
Successful candidates will demonstrate:
● Strategic Thinking
● Leadership & Team Development
● Effective Communication
● Accountability & Ownership
● Operational Excellence
● Customer Focus
● Compliance Mindset
● Problem Solving & Decision Making
● Change Management
● Financial Acumen
● Conflict Resolution
● Time Management & Organization
Qualifications
Required
● Must be at least 21 years of age.
● Must possess or be eligible to obtain a Dispensary Employee License through the Ohio Division
of Cannabis Control.
● Minimum of 5 years of retail, hospitality, pharmacy, or related management experience.
● Minimum of 3 years leading teams of 20 or more employees.
● Experience managing labor budgets, payroll, scheduling, and financial performance.
● Strong leadership, communication, and organizational skills.
● Ability to analyze reports and utilize data to drive business decisions.
● Ability to pass required state and federal background checks.
Preferred
● Cannabis industry management experience.
● Multi-unit retail management experience.
● Experience with METRC and Dutchie POS systems.
● Experience managing inventory audits and compliance programs.
● Experience opening new retail locations or leading high-growth operations.
Physical Requirements
● Ability to stand and walk for extended periods.
● Ability to lift and carry up to 30 pounds occasionally.
● Ability to bend, reach, and move throughout the facility.
● Ability to work evenings, weekends, holidays, and extended hours as business needs require.
Schedule & Compensation
● Full-Time, Exempt Position, Evenings, Weekends and Holidays
● Competitive Salary Based on Experience
● Performance-Based Bonus Eligibility
● Health, Dental, Vision, and Additional Benefits (where applicable)
● Paid Time Off and Company Holidays
● Professional Development Opportunities
Acknowledgment
This job description is intended to outline the primary responsibilities and qualifications associated with
this position. Duties and responsibilities may be modified at the discretion of the company to meet
operational and regulatory requirements.
The General Manager is expected to uphold all company policies and maintain compliance with all
applicable Ohio Division of Cannabis Control regulations and company operating
Benefits
Schedule & Compensation:
Full-time, salaried position
Compensation:
Must complete the required DCC-compliant onboarding and annual continuing education training.
Read LessPOSITION SUMMARY
The Post-Harvest Supervisor is responsible for leading all post-harvest operations — including drying, trimming, curing, and packaging — in full compliance with Ohio Division of Cannabis Control (DCC) regulations, Ohio Administrative Code 1301:18, and King City Gardens' internal Standard Operating Procedures (SOPs). This role ensures that all finished cannabis products meet quality, weight, and labeling standards before vault transfer or distribution, while maintaining accurate METRC seed-to-sale tracking throughout the post-harvest workflow. The Post-Harvest Supervisor directly leads a team of Dry Room Leads, Dry Room Technicians, and Packaging Specialists, serving as the operational link between cultivation and compliance-ready finished goods.
KEY RESPONSIBILITIES
Operations & Production
• Oversee and coordinate all post-harvest activities, including harvest intake, drying, curing, trimming, and final packaging.
• Set and communicate daily and weekly production targets for dry room and packaging operations.
• Monitor and document environmental conditions (temperature, humidity, airflow) in drying and curing environments.
• Ensure all finished products are accurately weighed, labeled, and sealed in compliance with DCC retail packaging requirements.
• Coordinate harvest handoffs from the Cultivation team, verifying batch integrity and METRC tag accuracy at intake.
• Manage vault transfers and ensure product readiness for distribution in coordination with the compliance team.
Team Leadership & Supervision
• Directly supervise Dry Room Leads, Dry Room Technicians, and Packaging Specialists across post-harvest operations.
• Conduct onboarding, role-specific training, and ongoing performance coaching for all direct reports.
• Create and manage weekly staffing schedules to align with production volume and regulatory deadlines.
• Facilitate shift handoffs, daily production meetings, and cross-departmental coordination as needed.
• Address performance concerns through documentation and coordination with HR in accordance with company policy.
METRC & Compliance
• Ensure accurate and timely METRC entries for all post-harvest activities including package creation, waste logging, and manifest generation.
• Maintain departmental compliance with Ohio Administrative Code 1301:18, DCC licensing conditions, and King City Gardens' SOPs.
• Prepare records and documentation for state regulatory inspections and internal compliance audits.
• Verify all DCC-required batch numbers, warning labels, and compliance statements on finished product packaging.
• Identify and immediately report any compliance discrepancies to the Compliance Manager.
Quality Control & Sanitation
• Conduct and document quality inspections at each stage of the post-harvest process to ensure product integrity.
• Enforce strict sanitation, PPE, and biosecurity protocols throughout all post-harvest areas.
• Investigate and resolve quality deviations; implement corrective actions and preventive measures.
• Maintain calibration logs for scales and other measurement equipment used in the packaging process.
Requirements
REQUIRED QUALIFICATIONS
• Must be 21 years of age or older.
• Eligible to obtain and maintain Ohio DCC cannabis employee credentials prior to start date.
• Minimum 2 years of supervisory or lead experience in a cannabis, pharmaceutical, food production, or other regulated manufacturing environment.
• Demonstrated proficiency with METRC seed-to-sale tracking or equivalent cannabis compliance software.
• Strong working knowledge of Ohio DCC regulations and Ohio Administrative Code 1301:18.
• Ability to pass all required background checks per Ohio cannabis licensing requirements.
• High school diploma or equivalent required.
PREFERRED QUALIFICATIONS
• Associate's degree or vocational certification in agriculture, horticulture, food science, or a related field.
• Prior experience managing post-harvest or dry room operations in a licensed cannabis cultivation facility.
• Experience with cannabis packaging compliance including DCC weight, labeling, and seal requirements.
• Familiarity with ActionPac, automated packaging, or other production line equipment.
• Bilingual communication skills (English/Spanish) a plus.
PHYSICAL REQUIREMENTS
• Ability to stand, walk, bend, kneel, and move throughout the facility for extended periods (8–10 hours).
• Ability to lift and carry up to 50 pounds regularly.
• Ability to work in controlled environments with variable temperature, humidity, and exposure to cannabis plant material, dust, and odors.
• Use of PPE including gloves, masks, hairnets, and lab coats required at all times in production areas.
• Availability to work evenings, weekends, and holidays as operational needs require.
Read LessHVAC Tech
Job Description
This role is responsible for troubleshooting, repairing, and maintaining commercial HVAC systems, automation controls, and humidity control systems. The ideal candidate will also assist with general facility maintenance and work closely with our Automations team to ensure consistent environmental conditions throughout the facility.
Key Responsibilities
Diagnose and repair commercial HVAC systems (Lennox, Aaon, Trane, Carrier, ICP)Maintain and troubleshoot building automation and control systems (BAS/BMS)Manage and maintain humidity control systems (dehumidifiers, humidifiers, sensors)Perform routine inspections and preventative maintenance on HVAC and facility systemsWork with cultivation staff to ensure temperature and humidity parameters are metIdentify and correct electrical, mechanical, and system control issuesComplete general facility maintenance tasks (filters, plumbing, minor electrical, etc.)Document all work performed and maintain accurate maintenance logsEnsure all work meets local codes, regulations, and company SOPsParticipate in an on-call rotation for after-hours and emergency maintenance needsRequirements
8+ years of experience in commercial HVAC service and repairProficiency with building automation systems (Carrier i-Vu, Growlink, Symbio 700, Carrier Navigator)Proficient at reading blueprints, wiring diagrams and legends Strong knowledge of HVAC controls, wiring, and humidity regulationStrong Diagnostic skill Universal EPA Certification (required)Experience with Aaon, Lennox, Trane, Carrier, and ICP units (preferred)Experience with dehumidification systems and sensorsPlumbing, electrical, and general maintenance skillsAbility to work independently in a fast-paced, high-regulation environmentAbility to work in all weather conditionsAbility to use ladders Cannabis industry or other climate-controlled environment experience is a plusValid driver’s license and reliable transportationMust have own tools to start; additional tools provided after successful completion of probationary periodBenefits
Competitive pay based on experienceHealth, dental, and vision benefitsPTO, holidays, and overtime opportunitiesTools provided after probationary periodOpportunities for advancement within a growing cannabis operationCollaborative, hands-on work environment with a focus on innovation and efficiency Read LessCannabis Production Technicians are directly involved in manufacturing our products from the initial stages to final sale-ready units that will be distributed to dispensaries throughout the state and ultimately into the hands of our customers who enjoy our top-of-the-line branded products.
Requirements
Physical Requirements:Must be physically capable of standing or sitting for long periods.Must be able to lift up to 40 lbs.Must have full use of arms and fingers for fine manipulation of cannabis.Must be capable of repetitive motions using hands and arms while working with cannabis.Must be willing and able to wear all mandatory Personal Protective Equipment providedBenefits
King City Gardens offers competitive health insurance to employees along with employee discounts at its dispensaries.
Read LessPowered by JazzHR
m4G1oht7m0
Read Less