Sr. Manager Customer Data Strategy Advanced Analytics Job Description Youre not the person who will settle for just any role. Neither are we. Because were out to create Better Care for a Better World and that takes a certain kind of person and teams who care about making a difference. Here youll bring your professional expertise talent and drive to building and managing our portfolio of iconic ground-breaking this role youll help us deliver better care for billions of people around the world. It starts with YOU. The Kimberly-Clark Professional (KCP) CX Marketing organization aims to be an innovative customer-first thought leader and invaluable business partner to all industry end users and distributors by providing insights-driven solutions that meet unique needs. The team strives to exceed Channel and End User expectations with unparalleled thought leadership and innovative category technology resulting in relevant solution bundles that maximize KCPs competitive advantage share leadership volume growth and best-in-class partner status. Their Purpose is to unlock quantifiable growth through brand leadership for long-term market dominance. The Vision is to be a united team focused on customer needs innovative marketing and data-driven execution. They prioritize transparency a customer-centric approach data-driven decisions and empathetic collaboration. Upholding values of integrity curiosity tenacity agility and inclusivity the team is committed to continuous improvement and adapting to changes while celebrating diversity as a strength. The Sr. Manager of Customer Data Strategy Advanced Analytics is both a strategic and technical leader responsible for unlocking value from customer data by driving and executing the Marketing CX customer data strategy architecture and advanced analytics initiatives. This role defines the customer data strategy and leads advanced analytics initiatives that drive measurable impact across acquisition engagement retention and cost-to-serve. The Sr. Manager leads the design and deployment of scalable intelligent solutions that power personalization predictive modeling and AI/ML enablement across the customer lifecycle. This role owns the strategy technical execution and performance of MCX analytics platforms and models ensuring alignment with business priorities and transformation goals. The role requires a mindset of continuous curiosity innovation and a passion for solving complex high-value business problems using data. The ideal candidate will challenge conventional thinking explore new methodologies and continuously seek better ways to deliver insights and outcomes. As the strategic thought-partner to marketing product and CX teams this role ensures that models are not only builtbut deployed adopted and optimized to deliver business outcomes. The role also establishes governance for ethical AI use in marketing and CX and ensures the MCX organization is AI-ready across platforms and processes. In this role you will: Customer Data Strategy Architecture Define and lead the MCX customer data strategy and roadmap that supports personalization predictive analytics and AI/ML enablement for Marketing and CX functions. Architect scalable data infrastructure and pipelines in strategic partnership with data engineering and platform teams enabling unified customer views and real-time analytics. Own and deliver the unified customer view across platforms developing and managing a 360 degree of the customer to drive intelligent targeting and interactions (CRM marketing automation service commerce). Advanced Analytics AI/ML Leadership Lead development deployment and optimization of predictive models and AI/ML solutions for segmentation churn personalization and next-best-action. Evaluate prioritize and manage AI/ML use cases across MCX defining developing and managing the AI/ML roadmap for the Marketing/CX function. Single point of contact for translating MCX business needs into modeling requirements and ensure technical feasibility and scalability working with data scientists and commercial analytics to develop deploy and enhance. Proactively identify and pursue opportunities to solve difficult and high-value problems using data analytics and AI/ML. Guide and consult broad set of stakeholders on complex data science concepts models and findings into clear compelling narratives tailored for executive audiences. Accountable for business impact of advanced analytics including developing visualizations and presentations that highlight business impact strategic relevance and actionable insights. Influence senior stakeholders by connecting technical outcomes to business priorities enabling informed decision-making and investment alignment. Model Deployment Operationalization Activate product managers CX and marketing teams embedding models into campaigns workflows and customer experiences. Drive operationalization of models across platforms (e.g. Salesforce marketing automation orchestration tools) ensuring performance scalability and ROI. Accountable for model performance retraining as needed and optimization for ROI and business impact. Lead pilot initiatives and long-term rollouts of model-based capabilities across CRM analytics platforms and downstream systems. Ensure models are not only technically sound but operationally scalable integrated into business workflows and optimized for real-world performance. Lead cross-functional teams to embed predictive capabilities into customer-facing and internal systems driving measurable value and continuous improvement. Own model efficacy by establishing monitoring and review processes to continuously evaluate and improve existing models processes and strategies to enhance performance and business impact. Governance Ethical AI Establish governance frameworks for ethical AI use model lifecycle management and data compliance. Thought partner to legal privacy and IT teams to ensure ethical deployment of customer data and algorithms. Cross-Functional Enablement Communication Influence senior stakeholders through strategic storytelling connecting technical outcomes to business impact. Lead cross-functional enablement efforts to build data literacy and adoption of analytics capabilities across teams. Continuously evaluate emerging technologies and methodologies to enhance analytics maturity and enterprise readiness. Act as a strategic advisor to CX marketing and product teamstranslating complex analytics into actionable insights. Build data literacy across the organization through storytelling training and enablement. Establish business cases and outcome measurement for AI/ML initiatives. Champion a culture of innovation and curiosityexploring new tools techniques and approaches to data science and analytics. About Us Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brandsand so does the rest of the fact millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldnt exist without talented professionals like you. At Kimberly-Clark youll be part of the best team committed to driving innovation growth and impact. Were founded on more than 150 years of market leadership and were always looking for new and better ways to perform so theres your open door of opportunity. Its all here for you at Kimberly-Clark. Led by Purpose. Driven by You. About You You perform at the highest level possible and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability inclusion wellbeing and career development. You love what you do especially when the work you do makes a difference. At Kimberly-Clark were constantly exploring new ideas on how when and where we can best achieve results. When you join our team youll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business. In one of our professional roles youll focus on winning with consumers and the market while putting safety mutual respect and human dignity at the center. To succeed in this role you will need the following qualifications: 7 years in advanced analytics data science or related roles. Bachelors Degree Strong expertise in statistical modeling and machine learning (Python R Spark Snowpark). Proven experience designing and deploying enterprise-scale data and analytics solutions. Experience operationalizing models in CRM marketing automation or personalization platforms. Expertise with cloud data platforms (e.g. Snowflake AWS Azure). Experience with Generative AI and LLMs. Proven ability to translate complex analytics into business impact. Strong communication and leadership skills with a track record of driving measurable business outcomes. Encourage experimentation and learning across the team to drive breakthrough thinking and scalable solutions. Preferred: Experience in B2B or B2B2B environments. Familiarity with journey analytics experience measurement and orchestration platforms. Experience with MLOps model governance and AI/ML lifecycle management. Total Benefits Here are just a few of the benefits youd enjoy working in this role for Kimberly-Clark. For a complete overview see . Great support for good health with medical dental and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center occupational health nurse and allowances for high-quality safety equipment. Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents. Diverse income protection insurance options to protect yourself and your family in case of illness injury or other unexpected events. Additional programs and support to continue your education adopt a child relocate or even find temporary childcare. To Be Considered Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role. In the meantime please check out the careers website. And finally the fine print. For Kimberly-Clark to grow and prosper we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world which is why we seek to build a workforce that encompassesthe experiences of our you bring your original thinking to Kimberly-Clark you fuel the continued success of our enterprise. We are a committed equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status sexual orientation gender identity age pregnancy genetic information citizenship status or any other characteristic protected by law. The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties responsibilities and skills required for this position. Employment is subject to verification of pre-screening tests which may include drug screening background check and DMV check. Veterans and members of the Reserve and Guard are highly encouraged to apply. Kimberly-Clark will support in-country relocation for the chosen candidate for the role. The benefits provided will be per the terms of Kimberly-Clarks applicable mobility benefits/policy provided will be decided at Kimberly-Clarks sole discretion. #LI-Hybrid Grade 8/P4 - grade level and / or compensation may vary based on location/country Salary Range:USD At Kimberly-Clark pay is just one aspect of our total rewards package which also includes a variety of benefits and opportunities to achieve thrive and grow. Along with base pay this position offers eligibility for a target bonus and a comprehensive benefits suite including our 401(k) and Profit Sharing plan. The anticipated base pay range for this role is provided above for a fully qualified hire. Actual pay will depend on several factors such as location role skills performance and experience. Please note that the stated pay range applies to US locations only. Primary Location Roswell Building 300 Additional Locations Chicago Commercial Center Worker Type Employee Worker Sub-Type Regular Time Type Full time Required Experience: Manager Key Skills Adobe Analytics,Data Analytics,SQL,Attribution Modeling,Power BI,R,Regression Analysis,Data Visualization,Tableau,Data Mining,SAS,Analytics Employment Type : Full-Time Experience: years Vacancy: 1
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