As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet KFC's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.
The Day-to-Day:
Ensure consistent customer satisfaction by executing KFC Connect Success Routine and prioritizing customer needs.Oversee Team Members' completion of shift tasks and maintain clean, neat appearances.Ensure food safety, quality, and accuracy of orders.Resolve customer complaints quickly, maintaining positive customer relations.Provide regular feedback to the RGM on Team Member performance.Offer ongoing constructive and positive feedback to Team Members.Actively participate in training Team Members.Handle conflicts constructively and work with the RGM to achieve resolution.Assist the RGM in screening Team Member candidates.Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory and managing labor.Oversee proper product preparation, rotation, portioning, cooking and holding times.Assist the RGM with facility maintenance and ensure health and safety standards are always followed.Is this you?
1 year of restaurant/retail experience, with 3 months shift lead experience preferredAdheres to cash, security, inventory and labor policiesMust be at least 18 years of ageAccessibility to dependable and reliable transportationExcellent communication skills, management/leadership and organizational skills.Physical dexterity required (the ability to move up to 50 lbs. from one area to another).Attendance and Punctuality a mustOperating of cash register as needed and making change for other cashiers.Basic Math skillsMaintains customer satisfaction and adheres to health and safety standardsPromotes and champions KFC's culture and valuesProvides constructive feedback to Team MembersExecutes shift duties accurately and efficientlyPromotes equity, inclusion and belongingEnsures teammates and customers enjoy a positive experienceWork-Hard, Play-Hard:
Competitive Pay: $13 per hour - $15 per hourFree meal each shiftBonus EligibleTuition reimbursement and scholarship opportunitiesFlexible schedules- day, night and evening shiftsVacation pay and additional Paid Time OffMedical benefits401K plan with 6% matchHealth and Wellness programsPERKS! Discounts on mortgages, vehicles, cell phones, gym memberships and moreKFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more! Read LessIf you're passionate about the fast-paced world of restaurant management, we want you. At KFC, you'll thrive in an environment where teamwork, exceptional service, and operational excellence are paramount. As an Assistant General Manager, you'll not only contribute to KFC's success but also enjoy clear career growth opportunities within KBP Foods, one of the nation's leading quick-service restaurant organizations. Join us, deliver exceptional customer experiences, and advance your career in the food industry-you deserve it.
What's in it for you:Grow your leadership skills and pursue General Manager and above-store opportunities through our internal leadership development program.Access to KBP Cares, our company nonprofit that supports employees through unexpected hardships.Medical, dental, and vision benefits.Paid time off (PTO) you can earn and use.Opportunity to invest in your future with education benefits like earning your GED for free, college scholarships and free online tuition.Free shift meals and an employee discount at our KFC restaurants.Paid training.Bonus program:As an Assistant General Manager, you'll also be eligible to participate in a quarterly bonus program, based on your restaurant's performance.
What you'll do as an Assistant General Manager:Lead, train, schedule, and coach your team to create a positive and productive work environment.Deliver excellent guest service and resolve issues quickly to ensure memorable dining experiences.Oversee daily operations, including inventory, cash handling, and compliance with company policies.Maintain KFC's standards for food quality, preparation, and presentation.Enforce safety and cleanliness standards to provide a safe environment for guests and employees.Manage labor and food costs to maximize profitability.Anticipate and resolve challenges that arise during your shift.What you bring to the table:At least one year of experience as an Assistant General Manager in food service or retail, with profit and loss responsibility (quick service experience preferred).Must be at least 18 years old.Availability to close the restaurant at least two nights a week.Physical ability to lift and move heavy objects, stand and walk for entire shifts, safely maneuver through compact spaces, and operate restaurant equipment.What KBP brings to the table:KBP Foods, a part of KBP Brands, is a leading restaurant franchise group. Our vision is simple: be a great place to work, a great place to eat, and a great place to own. In just 20 years we've grown to more than 1,000 restaurants across 30+ states, and we're still growing. We're committed to providing growth opportunities and building an inclusive culture where people can thrive. If you want to join an energetic, entrepreneurial company with countless opportunities for personal, professional, and financial growth, a career with KBP Brands is the right fit for you.
Read LessAs a Team Trainer, you will work in a crew position, such as cashier, drive-thru, or other position, but will be responsible for training new employees. You'll be the go-to person during the shift - the first in line to resolve issues and lend a helping hand where needed. Team Trainers are motivated, team-oriented, friendly, dependable, and strive to provide excellent guest service.
Responsibilities include:
Training: Cross-training current employees, leading new product or procedure training, and coachingOversight: Overseeing team members when the manager is not presentCustomer satisfaction: Ensuring customer satisfaction.Leadership: Guiding and growing the team.Standards: Working with fellow team members to ensure standards are met and consistentOther responsibilities include:
Pre-shift huddles or meetingsSchedulingFood cost and cost controlsProductivity reportsFunctional aisle and dining room set upsEnsuring food safety, quality, and accuracy of orders Read LessReady to take the next step in your restaurant career? At Taco Bell | Luihn VantEdge, we're looking for leaders who love serving people, thrive in a fast-paced environment, and want to build something amazing - for themselves and their team. If you're all about great food, great people, and great opportunities, this is the place to learn, grow, and succeed!
What's in It for You as a Shift Leader:
Free meal every shift - fuel up on your favorite tacos!Flexible scheduling - we'll help you balance work, school, and lifeMedical, dental, and vision coverage (for full-time employees)Education programs - GEDWorks, scholarships, and tuition reimbursementExclusive retail discounts - Taco Perks & KFC Employee PerksEmployee Assistance Program for personal and family supportPaid time off (for full-time employees)What You'll Get From Us as a Shift Leader:
Clear leadership and development - we'll help you sharpen your skills and reach your next career goalReal support and coaching from a team that cares about your successA fun, energetic culture that celebrates wins and grows togetherOpportunities to advance into Assistant or Restaurant General Manager rolesWhat We'll Count On You For:
Leading and motivating your team to deliver an exceptional guest experienceRunning smooth, organized shifts that hit operations and service goalsManaging cash, sales, and daily administrative dutiesEnsuring food quality, safety, and cleanliness standards are always metQualifications
Experience That Sets You Up for Success:
StarbucksMcDonald'sCrew/Shift SupervisorHourly Hospitality ManagerProduction SupervisorRestaurant LeadDetails:
Must be at least 18 years oldPart-Time and Full-Time Opportunities Available.Job offers are contingent upon satisfactory background check results.You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Read LessThe Shift Supervisor supports the Restaurant General Manager by controlling production targets of a Tasty Chick'n restaurant in support of the Brand Vision and Mission while role modeling Tasty Chick'n's Guiding Values. The Shift Supervisor ensures compliance with company standards in all areas of operations, including customer service, food safety, facilities maintenance, and financial accountability. This role accomplishes these objectives by training, coaching, and supporting A+ talent to achieve key results in People, Customer, Sales, and Profit.
PeopleDemonstrate Tasty Chick'n's Guiding Values while assisting the Restaurant General Manager in building high-performing employees by training, coaching, and recognizing A+ talent utilizing Tasty Chick'n's tools and processes.Execute the Performance Management process consistently to ensure employees are set up for success and held accountable.Partner with the Restaurant General Manager to resolve all employee relations activities while maintaining legal compliance in the restaurant.CustomerWork a schedule to ensure that all day parts are being observed, i.e., opening, lunch, dinner, overnight, and weekends.Drive a customer-focused culture by serving as a role model in resolving serious customer issues.Coach and assist the Restaurant General Manager in holding all service team members accountable for core operational procedures through the use of the OSM and Company systems.Assist the Restaurant General Manager in monitoring metrics and inventory management.Ensure that food safety standards are met through direct observation while running shifts.SalesPartner with the General Manager to ensure that restaurant projections and marketing initiatives are in place and being implemented.ProfitPartner with the Restaurant General Manager to analyze inventory and controllables on a continual basis and take specific corrective action to meet or achieve margin and cost of goods targets.Assist the Restaurant General Manager in ensuring that the restaurant is compliant with Federal, State, and Local requirements.The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Education and Experience RequirementsEducation:ServSafe Certification Preferred; additional food safety certifications are a plus.Training in customer service and conflict resolution is advantageous.Experience:Minimum of one year experience in restaurant operations, food service management, or equivalent combination of education and experience.Proven track record of success in a supervisory role within the restaurant or retail environment.Experience in training and developing employees, showcasing the ability to enhance team performance and productivity.Familiarity with point-of-sale (POS) systems and restaurant management software to streamline operations and improve customer service.Previous experience in inventory management and cost control practices to support profitability and efficiency.Exposure to marketing initiatives and promotional activities to enhance sales and customer engagement.Skills DevelopmentContinuous improvement mindset, actively seeking opportunities for personal and team development through workshops, seminars, or online courses.Participation in industry-related professional organizations or networking groups that enhance knowledge of current trends and best practices in the restaurant industry.FlexibilityMust be able to work a flexible schedule, including days, nights, weekends, and holidays as needed to meet business demands.Willingness to travel to other locations for training, meetings, or support as business dictates.Knowledge/Skills/Abilities:Customer Focused: Recognizes the customer as the primary focus and acts accordingly; sets a high standard for exceeding customer expectations and motivates the team by role modeling effective service and food production behaviors.Communication: Effectively interacts with all members of the team; encourages open and honest communication throughout the restaurant to foster a positive work environment.Team Player: Encourages cooperation to accomplish team goals; promotes a respectful and inclusive work environment, valuing diverse perspectives.Problem-Solving: Generates workable, rational solutions while maintaining decisiveness and an appropriate sense of urgency in addressing challenges.Adaptability: Adapts well to changes in assignments and priorities; modifies behavior or work methods in response to new information, changing conditions, or unexpected obstacles, and approaches change positively.Recognition: Role models providing recognition in the restaurant when the team performs well; coaches team members who are not participating in the culture of recognition.Leadership: Demonstrates the ability to lead and motivate a team, providing clear direction and support to drive performance.Conflict Resolution: Capable of addressing and resolving conflicts among team members or with customers in a constructive manner.Time Management: Effectively manages time, prioritizing tasks to ensure efficient operations during busy shifts.Attention to Detail: Maintains high standards of quality and safety in food preparation and customer serviceSkills:Typing/computer keyboardVerbal communicationComputer software usageWritten communicationResearch and compile informationPublic speakingRecord maintenancePhysical Requirements:Sitting for long periodsLifting up to 20 poundsStanding for long periodsLifting over 20 poundsViewing computer screensHazards:Normal office environmentElectrical currentToxic chemicals Read LessAt KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter, and when we serve them with southern hospitality, we make our customer's day. So our jobs are more than a paycheck - they're about being independent, having fun, and making new friends. If you're ready for a career in restaurant management, our Shift Supervisor position is the right place to start. Working as a Shift Supervisor lets you develop your management skills while still having the time to do the things you enjoy. You'll benefit from our training and career opportunities and receive reward and recognition for your efforts.
Requirements: The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
We have a great culture at KFC and look for great people to add to our family. You know who you are -- honest, energetic and fun. Able to get along and talk easily with people. You're never short of a smile and take real pride in your work; cope well under pressure and thrive on a challenge.A natural leader, you want to be captain because you can bring together a winning team. You're all about teaching new things and motivating the team to work together.You set high standards for yourself and the people you work with - you love keeping things fun for the team and the customers.You want to learn how to run great restaurants from the best restaurant managers in the business.And, you're at least 18 years old with a valid driver's license, reliable transportation (not public transportation - you may need to drive to make deposits for the restaurant sometimes) and a true desire to learn and grow.Additional Info: This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment related matters. Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements.
We've got great jobs for people just starting their careers, looking for a flexible second job or continuing to work after retirement. At KFC, what you do matters! If you want a fun, flexible job and be part of a winning team, find out now why life tastes better with KFC.
Read LessAs a Shift Leader, you will be responsible for supervising, training and motivating team members, stocking and maintaining required inventory levels, cash handling and preparation of reports and maintaining a clean and safe work environment. Duties will also include various customer service activities and preparation of product. A qualified applicant must be 18 years of age, have a high school diploma or GED, have a valid driver's license with access to a personal vehicle, with secure, dependable and reliable transportation in order to make deposits. Excellent communication skills, management/leadership and organizational skills are required, as well as the ability to move up to 35 pounds from one area to another.
Read LessThe Shift Supervisor supports the Restaurant General Manager by controlling production targets of a Tasty Chick'n restaurant in support of the Brand Vision and Mission while role modeling Tasty Chick'n's Guiding Values. The Shift Supervisor ensures compliance with company standards in all areas of operations, including customer service, food safety, facilities maintenance, and financial accountability. This role accomplishes these objectives by training, coaching, and supporting A+ talent to achieve key results in People, Customer, Sales, and Profit.
Essential Duties and ResponsibilitiesDemonstrate Tasty Chick'n's Guiding Values while assisting the Restaurant General Manager in building high-performing employees by training, coaching, and recognizing A+ talent utilizing Tasty Chick'n's tools and processes.Execute the Performance Management process consistently to ensure employees are set up for success and held accountable.Partner with the Restaurant General Manager to resolve all employee relations activities while maintaining legal compliance in the restaurant.Work a schedule to ensure that all day parts are being observed, i.e., opening, lunch, dinner, overnight, and weekends.Drive a customer-focused culture by serving as a role model in resolving serious customer issues.Coach and assist the Restaurant General Manager in holding all service team members accountable for core operational procedures through the use of the OSM and Company systems.Assist the Restaurant General Manager in monitoring metrics and inventory management.Ensure that food safety standards are met through direct observation while running shifts.Partner with the General Manager to ensure that restaurant projections and marketing initiatives are in place and being implemented.Partner with the Restaurant General Manager to analyze inventory and controllables on a continual basis and take specific corrective action to meet or achieve margin and cost of goods targets.Assist the Restaurant General Manager in ensuring that the restaurant is compliant with Federal, State, and Local requirements.The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Education and Experience RequirementsServSafe Certification Preferred; additional food safety certifications are a plus.Training in customer service and conflict resolution is advantageous.Minimum of one year experience in restaurant operations, food service management, or equivalent combination of education and experience.Proven track record of success in a supervisory role within the restaurant or retail environment.Experience in training and developing employees, showcasing the ability to enhance team performance and productivity.Familiarity with point-of-sale (POS) systems and restaurant management software to streamline operations and improve customer service.Previous experience in inventory management and cost control practices to support profitability and efficiency.Exposure to marketing initiatives and promotional activities to enhance sales and customer engagement.Continuous improvement mindset, actively seeking opportunities for personal and team development through workshops, seminars, or online courses.Participation in industry-related professional organizations or networking groups that enhance knowledge of current trends and best practices in the restaurant industry.FlexibilityMust be able to work a flexible schedule, including days, nights, weekends, and holidays as needed to meet business demands.Willingness to travel to other locations for training, meetings, or support as business dictates.Knowledge/Skills/AbilitiesCustomer Focused: Recognizes the customer as the primary focus and acts accordingly; sets a high standard for exceeding customer expectations and motivates the team by role modeling effective service and food production behaviors.Communication: Effectively interacts with all members of the team; encourages open and honest communication throughout the restaurant to foster a positive work environment.Team Player: Encourages cooperation to accomplish team goals; promotes a respectful and inclusive work environment, valuing diverse perspectives.Problem-Solving: Generates workable, rational solutions while maintaining decisiveness and an appropriate sense of urgency in addressing challenges.Adaptability: Adapts well to changes in assignments and priorities; modifies behavior or work methods in response to new information, changing conditions, or unexpected obstacles, and approaches change positively.Recognition: Role models providing recognition in the restaurant when the team performs well; coaches team members who are not participating in the culture of recognition.Leadership: Demonstrates the ability to lead and motivate a team, providing clear direction and support to drive performance.Conflict Resolution: Capable of addressing and resolving conflicts among team members or with customers in a constructive manner.Time Management: Effectively manages time, prioritizing tasks to ensure efficient operations during busy shifts.Attention to Detail: Maintains high standards of quality and safety in food preparation and customer serviceSkillsTyping/computer keyboardVerbal communicationComputer software usageWritten communicationResearch and compile informationPublic speakingRecord maintenancePhysical RequirementsSitting for long periodsLifting up to 20 poundsStanding for long periodsLifting over 20 poundsViewing computer screensHazardsNormal office environmentElectrical currentToxic chemicals Read LessEAP Management Corp dba KFC is looking for leaders who love serving customers and want to be part of a great restaurant company by running excellent shifts in a self-sufficient manner. Take ownership and responsibility to solve problems, seek help from others when appropriate, and be willing to provide help and guidance to your team. This is the perfect place for you to learn, grow, and succeed!
What's in it for you?Paid time off for full-time employees401(k) with company matchOpportunity to earn a bonus based on store performanceWhat you can expect from us:Leadership and directionSupport and coaching on how to respond to customer and co-worker requestsExcellent communication and a passion for working with peopleOpportunity to grow within the company and move into salaried management roles and beyondHighlights of what we expect from you:Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers, and Service are completedEnsure all Team Members complete their Shift Excellence tasks for their assigned position(s)Ensure food safety, quality, and accuracy of ordersResolve customer complaints quickly while maintaining positive customer relationsUnderstand posted work schedules and report to work as scheduled-on time, in uniform, and ready to begin tasks; provide appropriate notice when unable to workUnderstand and use the approved timekeeping system, including accurately recording all hours workedProvide regular feedback to the RGM regarding Team Member performanceProvide ongoing constructive and positive feedback to Team MembersActively participate in the training of Team MembersHandle conflicts constructively and work with the RGM to reach a resolutionAssist with Profit and Loss management by following cash-control and security procedures, maintaining inventory, and managing laborFully participate in delivering a WOW experience to every guestAre you qualified for the job?Education: Basic math and reading skillsExperience: Must be 18 years oldMust pass background check criteria and drug testAble to stock shelves and coolersAble to oversee and manage subordinate employees and provide directionAble to sweep and mop floors, dust shelves, lift and carry out trash containers, and place them in the outside binAble to clean the parking lot and grounds surrounding the restaurantAble to tolerate standing, walking, lifting up to 50 lbs, and stooping during 90% of the shiftValid driver's license and access to a vehicleDisclaimer:You are applying to EAP Management Corp dba KFC, a franchisee of KFC. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Read LessYou are the face of KFC! You are the first person our customers see when they walk in the door or pull up to the drive-thru window. You are the friendly voice that greets them. You have the most important job in the company you serve our customers! You prepare our world famous food every day. Each customer is someones Mother or Brother or Son or Aunt and you have the opportunity to make their day. Dont let that opportunity pass you by! You have high standards. You would never serve a product to a customer that you wouldnt serve to your family or best friend. You are the reason our customers return again and again. By serving hot and fresh food, delivering friendly service, and keeping the restaurant clean, you leave a positive impression on the experiences of other people. What can be more meaningful than that! Bet you even have a couple of customers who come in and ask for you by name!
Key ResponsibilitiesStep Change Thinker: Needs little guidance in solving problems
Know How Builder: Trains on their core position using the Learning Zone
People Grower: Role models How We Win Together (HWWT) and Achieving Breakthrough Results (ABR) culture within their restaurant
Demonstrates take the hill teamwork with fellow team members by helping others when they need it
Believes in all people by treating others fairly and with respect
Recognizes others for a job well done
Demonstrates positive energy at all times
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