Now Hiring: Shift Supervisor (Shift Lead) in Fort Lauderdale, FL
EAP Management Corp dba KFC is looking for leaders who love serving customers and want to be part of a great restaurant company by running excellent shifts in a self-sufficient manner. Take ownership and responsibility to solve problems, seek help from others when appropriate, and be willing to provide help and guidance to your team. This is the perfect place for you to learn, grow, and succeed!
What’s in it for you?
Paid time off for full-time employees401(k) with company matchOpportunity to earn a bonus based on store performanceWhat you can expect from us:
Leadership and directionSupport and coaching on how to respond to customer and co-worker requestsExcellent communication and a passion for working with peopleOpportunity to grow within the company and move into salaried management roles and beyondHighlights of what we expect from you:
Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers, and Service are completedEnsure all Team Members complete their Shift Excellence tasks for their assigned position(s)Ensure food safety, quality, and accuracy of ordersResolve customer complaints quickly while maintaining positive customer relationsUnderstand posted work schedules and report to work as scheduled—on time, in uniform, and ready to begin tasks; provide appropriate notice when unable to workUnderstand and use the approved timekeeping system, including accurately recording all hours workedProvide regular feedback to the RGM regarding Team Member performanceProvide ongoing constructive and positive feedback to Team MembersActively participate in the training of Team MembersHandle conflicts constructively and work with the RGM to reach a resolutionAssist with Profit and Loss management by following cash-control and security procedures, maintaining inventory, and managing laborFully participate in delivering a WOW experience to every guest**This list is not all-inclusive of the expectations for our Shift Leaders.
Are you qualified for the job?
Education: Basic math and reading skillsExperience: Must be 18 years oldMust pass background check criteria and drug testAble to stock shelves and coolersAble to oversee and manage subordinate employees and provide directionAble to sweep and mop floors, dust shelves, lift and carry out trash containers, and place them in the outside binAble to clean the parking lot and grounds surrounding the restaurantAble to tolerate standing, walking, lifting up to 50 lbs, and stooping during 90% of the shiftValid driver’s license and access to a vehicleDisclaimer: You are applying to EAP Management Corp dba KFC, a franchisee of KFC. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Read LessThe Team Member plays a vital role in delivering the KFC brand experience by providing excellent guest service, preparing high-quality food, maintaining a clean and safe restaurant environment, and strict adherence to uniform standards and company policies (including but not limited to no cellphone use during work hours, professional appearance, and proper uniform compliance). Team Members are cross-trained to perform multiple positions including Front Counter, Drive-Thru, Cook.
Key Responsibilities:
Guest Service & HospitalityGreet guests with a positive attitude and friendly demeanor.Take accurate orders, process payments, and ensure prompt service.Deliver food that meets KFC’s quality and freshness standards.Maintain a professional appearance and follow uniform standards.Expectations:
Greet Guests:Every guest must be greeted with a warm, friendly smile and eye contact within 5 seconds of entering or approaching the counter or drive-thru.Use polite and positive phrases such as:“Hi, welcome to KFC! How are you today?”“Thank you for coming in! What can I get started for you?”The Restaurant General Manager is responsible for leading the restaurant team to deliver outstanding guest experiences, achieve sales and profit targets, and ensure compliance with all brand standards. The RGM drives culture, training, and execution, serving as the key leader in the daily operation of the restaurant and strict adherence to uniform standards and company policies (including but not limited to no cellphone use during work hours, professional appearance, and proper uniform compliance).
The position requires a valid driver’s license, reliable vehicle for transportation, active car insurance, and basic computer skills. The RGM must successfully pass all ROCC evaluations at all times, complete bank deposits as required, and be available for relocation if business needs require.
Key Responsibilities:
Operational LeadershipOwnership of your restaurant’s success metrics and lead restaurant team to reach goalsLead the guest experiences in your restaurant that includes friendly interactions, a clean restaurant and fresh mealsManage all daily restaurant operations including food preparation, service, safety, and cleanliness.Maintain full compliance with KFC standards and all local/state health regulations.Execute marketing promotions and ensure product quality and consistency.Expectations:
Greet Guests:Every guest must be greeted with a warm, friendly smile and eye contact within 5 seconds of entering or approaching the counter or drive-thru.Use polite and positive phrases such as:“Hi, welcome to KFC! How are you today?”“Thank you for coming in! What can I get started for you?”The Assistant Manager supports the Restaurant General Manager in the daily operation of the restaurant. This role ensures that all brand standards for food quality, service, cleanliness, and safety are consistently met. The Assistant Manager acts as the second-in-command, driving team performance, assisting with administrative tasks, and serving as a key leader in the absence of the RGM and strict adherence to uniform standards and company policies (including but not limited to no cellphone use during work hours, professional appearance, and proper uniform compliance).
The position requires a valid driver’s license, reliable vehicle for transportation, active car insurance, and basic computer skills. The AUM must successfully pass all ROCC evaluations at all times, complete bank deposits as required, and be available for relocation if business needs require.
Key Responsibilities:
Operational LeadershipSupport the RGM in overseeing daily restaurant operations.Ensure proper staffing, scheduling, and labor control in alignment with sales trends.Monitor product quality, hold times, and food safety procedures to meet KFC standards.Verify completion of opening, shift, and closing checklists.Expectations:
Greet Guests:Every guest must be greeted with a warm, friendly smile and eye contact within 5 seconds of entering or approaching the counter or drive-thru.Use polite and positive phrases such as:“Hi, welcome to KFC! How are you today?”“Thank you for coming in! What can I get started for you?”The Team Member plays a vital role in delivering the KFC brand experience by providing excellent guest service, preparing high-quality food, maintaining a clean and safe restaurant environment, and strict adherence to uniform standards and company policies (including but not limited to no cellphone use during work hours, professional appearance, and proper uniform compliance). Team Members are cross-trained to perform multiple positions including Front Counter, Drive-Thru, Cook.
Key Responsibilities:
Guest Service & HospitalityGreet guests with a positive attitude and friendly demeanor.Take accurate orders, process payments, and ensure prompt service.Deliver food that meets KFC’s quality and freshness standards.Maintain a professional appearance and follow uniform standards.Expectations:
Greet Guests:Every guest must be greeted with a warm, friendly smile and eye contact within 5 seconds of entering or approaching the counter or drive-thru.Use polite and positive phrases such as:“Hi, welcome to KFC! How are you today?”“Thank you for coming in! What can I get started for you?”The Assistant Manager supports the Restaurant General Manager in the daily operation of the restaurant. This role ensures that all brand standards for food quality, service, cleanliness, and safety are consistently met. The Assistant Manager acts as the second-in-command, driving team performance, assisting with administrative tasks, and serving as a key leader in the absence of the RGM and strict adherence to uniform standards and company policies (including but not limited to no cellphone use during work hours, professional appearance, and proper uniform compliance).
The position requires a valid driver’s license, reliable vehicle for transportation, active car insurance, and basic computer skills. The AUM must successfully pass all ROCC evaluations at all times, complete bank deposits as required, and be available for relocation if business needs require.
Key Responsibilities:
Operational LeadershipSupport the RGM in overseeing daily restaurant operations.Ensure proper staffing, scheduling, and labor control in alignment with sales trends.Monitor product quality, hold times, and food safety procedures to meet KFC standards.Verify completion of opening, shift, and closing checklists.Expectations:
Greet Guests:Every guest must be greeted with a warm, friendly smile and eye contact within 5 seconds of entering or approaching the counter or drive-thru.Use polite and positive phrases such as:“Hi, welcome to KFC! How are you today?”“Thank you for coming in! What can I get started for you?”The Assistant Manager supports the Restaurant General Manager in the daily operation of the restaurant. This role ensures that all brand standards for food quality, service, cleanliness, and safety are consistently met. The Assistant Manager acts as the second-in-command, driving team performance, assisting with administrative tasks, and serving as a key leader in the absence of the RGM and strict adherence to uniform standards and company policies (including but not limited to no cellphone use during work hours, professional appearance, and proper uniform compliance).
The position requires a valid driver’s license, reliable vehicle for transportation, active car insurance, and basic computer skills. The AUM must successfully pass all ROCC evaluations at all times, complete bank deposits as required, and be available for relocation if business needs require.
Key Responsibilities:
Operational LeadershipSupport the RGM in overseeing daily restaurant operations.Ensure proper staffing, scheduling, and labor control in alignment with sales trends.Monitor product quality, hold times, and food safety procedures to meet KFC standards.Verify completion of opening, shift, and closing checklists.Expectations:
Greet Guests:Every guest must be greeted with a warm, friendly smile and eye contact within 5 seconds of entering or approaching the counter or drive-thru.Use polite and positive phrases such as:“Hi, welcome to KFC! How are you today?”“Thank you for coming in! What can I get started for you?”The Team Member plays a vital role in delivering the KFC brand experience by providing excellent guest service, preparing high-quality food, maintaining a clean and safe restaurant environment, and strict adherence to uniform standards and company policies (including but not limited to no cellphone use during work hours, professional appearance, and proper uniform compliance). Team Members are cross-trained to perform multiple positions including Front Counter, Drive-Thru, Cook.
Key Responsibilities:
Guest Service & HospitalityGreet guests with a positive attitude and friendly demeanor.Take accurate orders, process payments, and ensure prompt service.Deliver food that meets KFC’s quality and freshness standards.Maintain a professional appearance and follow uniform standards.Expectations:
Greet Guests:Every guest must be greeted with a warm, friendly smile and eye contact within 5 seconds of entering or approaching the counter or drive-thru.Use polite and positive phrases such as:“Hi, welcome to KFC! How are you today?”“Thank you for coming in! What can I get started for you?”The Restaurant General Manager is responsible for leading the restaurant team to deliver outstanding guest experiences, achieve sales and profit targets, and ensure compliance with all brand standards. The RGM drives culture, training, and execution, serving as the key leader in the daily operation of the restaurant and strict adherence to uniform standards and company policies (including but not limited to no cellphone use during work hours, professional appearance, and proper uniform compliance).
The position requires a valid driver’s license, reliable vehicle for transportation, active car insurance, and basic computer skills. The RGM must successfully pass all ROCC evaluations at all times, complete bank deposits as required, and be available for relocation if business needs require.
Key Responsibilities:
Operational LeadershipOwnership of your restaurant’s success metrics and lead restaurant team to reach goalsLead the guest experiences in your restaurant that includes friendly interactions, a clean restaurant and fresh mealsManage all daily restaurant operations including food preparation, service, safety, and cleanliness.Maintain full compliance with KFC standards and all local/state health regulations.Execute marketing promotions and ensure product quality and consistency.Expectations:
Greet Guests:Every guest must be greeted with a warm, friendly smile and eye contact within 5 seconds of entering or approaching the counter or drive-thru.Use polite and positive phrases such as:“Hi, welcome to KFC! How are you today?”“Thank you for coming in! What can I get started for you?”