Keystone Quality Transport (KQT), one of the Mid-Atlantic region's leading paratransit and interfacility EMS transportation providers, is expanding operations into the Pittsburgh market and is seeking an experienced and motivated Operations Manager to help lead and develop this growing operation.
This leadership position is responsible for overseeing daily transportation operations, workforce management, customer service, operational performance, regulatory compliance, and employee development. The Operations Manager plays a key role in ensuring safe, reliable, and high-quality transportation services for patients, healthcare partners, and the communities we serve.
Essential Duties and Responsibilities
Manage day-to-day transportation operations to ensure service efficiency, safety, and quality standards are met. Supervise, coach, and develop operational staff, including EMTs, Paramedics, drivers, dispatch personnel, and field supervisors. Assist with recruiting, interviewing, onboarding, training, and retention efforts. Monitor staffing levels and scheduling to meet operational demands. Address employee performance concerns and administer corrective action when necessary in accordance with company policies. Build and maintain positive relationships with healthcare facilities, customers, and community partners. Analyze operational metrics and implement process improvements to enhance performance and customer satisfaction. Ensure compliance with applicable federal, state, and local laws, regulations, and company policies. Investigate and respond to customer complaints, service issues, incidents, and operational challenges. Participate in on-call management coverage as needed.
Qualifications
Minimum of three (3) years of management or supervisory experience, preferably in transportation, healthcare, logistics, public transit, EMS, or a related field. Strong leadership, communication, and problem-solving skills. Experience managing employee performance, scheduling, and customer service operations. Ability to work in a fast-paced environment and manage multiple priorities. Proficiency with Microsoft Office and other business software applications. Valid driver's license and an acceptable driving record. Ability to successfully complete all pre-employment requirements, including background checks, where permitted by law.
Preferred Qualifications
Experience in interfacility EMS transport, paratransit, healthcare transportation, EMS, or logistics operations. Knowledge of industry regulations and workforce planning. Experience leading start-up or expansion operations.
What We Offer
Competitive salary Health, dental, and vision benefits Paid time off and paid holidays Professional development and advancement opportunities Supportive and collaborative leadership environment Opportunity to play a key role in the growth and success of a new market
Keystone Quality Transport is an Equal Opportunity Employer.
Work smarter with Keystone Quality Transport (KQT)!
At KQT, Quality isn’t just in our name—it’s at the core of everything we do. From the way we care for patients and support facilities, to how we treat our team, we strive to set the standard for compassionate, professional, and reliable medical transport.
We’re growing and looking for EMTs to join our team. Whether full-time or part-time, you’ll be part of a company that values your skills, professionalism, and commitment to patient care.
Why Join KQT?
$20/hr starting pay with opportunities to average $30+/hr on Power Shifts (Opportunity to work less while earning more)$2,000 Sign-On Bonus ($500 every 500 hours worked) Flexible scheduling – a variety of shifts available to fit your lifestyle Shift differentials in select dedicated programsWhat You’ll Do:
Provide safe, professional, and compassionate non-emergency patient care and transportRepresent KQT with exceptional customer service and professionalismWork as part of a team committed to exceeding expectationsCurrent State (PA,MD, DE) EMT certification (dual certification a plus)Valid driver’s license preferred & EMSVOCurrent CPR certificationAdditional certs (BTLS, PALS, NALS, etc.) may qualify for higher payBackground check & child abuse clearanceHigh school diploma or GEDStrong attendance, punctualityComputer skills required for timekeeping & documentation, and professional communication skillsComputer skills required for timekeeping, scheduling, communication, and chartingAbility to meet the physical demands of the role: lifting/moving patients (125 lbs unassisted/250+ lbs assisted), including carrying patients up/down stairs, using stretcher, and stair chairs, extended periods of sitting/standing, and frequent movementApply today and take the next step in your EMS career with KQT! Join a company where Quality is everything—for our patients and our people.
Keystone Quality Transport is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Read LessAt KQT, Quality isn’t just in our name—it’s at the core of everything we do. From the way we care for patients and support facilities, to how we treat our team, we strive to set the standard for compassionate, professional, and reliable medical transport.
We are currently seeking Paramedics to become valued members of our growing team.
Why Join KQT?
$2,000 Sign On Bonus ($500 for every 500 hours worked)Wide range of schedules to match your availabilityFull-time team members receive comprehensive benefits & paid time offSupportive, team-oriented culture with opportunities to growBe part of a company that truly embodies QUALITY in patient care and in the workplaceWhat You’ll Do as a Paramedic:
Provide high-quality patient care in pre-hospital and inter-facility transport settingsPerform advanced life support (ALS) and basic life support (BLS) interventions within scope of practiceAssess, diagnose, treat, and transport patients with a wide range of medical conditions and injuriesDeliver compassionate care while representing KQT with professionalismRequirements:
State (PA, DE, MD) Paramedic, and/or ability to get reciprocity upon hire (DE and MD certification a plus)Current and valid ALS certificationCurrent certification cards for all applicable skill-based levels (BTLS, PALS, NALS, etc.)Valid driver’s license preferred & EMSVOHigh school diploma or GED equivalentBackground check & child abuse clearance Strong attendance, punctuality, and professional communication skillsComputer skills required for timekeeping, scheduling, communication, and chartingAbility to meet the physical demands of the role: lifting/moving patients (125 lbs unassisted/250+ lbs assisted), including carrying patients up/down stairs, using stretcher, and stair chairs, extended periods of sitting/standing, and frequent movementApply today to take the next step in your Paramedic career with KQT! Join a team where Quality is everything—for our patients and our people.
Keystone Quality Transport is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Read LessAt KQT, Quality isn’t just in our name—it’s at the core of everything we do. From the way we care for patients and support facilities, to how we treat our team, we strive to set the standard for compassionate, professional, and reliable medical transport.
We are currently seeking Paramedics to become valued members of our growing team.
Why Join KQT?
$2,000 Sign On Bonus ($500 for every 500 hours worked)Wide range of schedules to match your availabilityFull-time team members receive comprehensive benefits & paid time offSupportive, team-oriented culture with opportunities to growBe part of a company that truly embodies QUALITY in patient care and in the workplaceWhat You’ll Do as a Paramedic:
Provide high-quality patient care in pre-hospital and inter-facility transport settingsPerform advanced life support (ALS) and basic life support (BLS) interventions within scope of practiceAssess, diagnose, treat, and transport patients with a wide range of medical conditions and injuriesDeliver compassionate care while representing KQT with professionalismRequirements:
State (PA, DE, MD) Paramedic, and/or ability to get reciprocity upon hire (DE and MD certification a plus)Current and valid ALS certificationCurrent certification cards for all applicable skill-based levels (BTLS, PALS, NALS, etc.)Valid driver’s license preferred & EMSVOHigh school diploma or GED equivalentBackground check & child abuse clearance Strong attendance, punctuality, and professional communication skillsComputer skills required for timekeeping, scheduling, communication, and chartingAbility to meet the physical demands of the role: lifting/moving patients (125 lbs unassisted/250+ lbs assisted), including carrying patients up/down stairs, using stretcher, and stair chairs, extended periods of sitting/standing, and frequent movementApply today to take the next step in your Paramedic career with KQT! Join a team where Quality is everything—for our patients and our people.
Keystone Quality Transport is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Read Less