Job Overview
We are seeking a highly organized and motivated Administrative Assistant to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our office by providing essential administrative support. This position requires a proactive individual who can manage multiple tasks efficiently and contribute to a positive work environment.
Responsibilities
- Perform general administrative duties, including filing, data entry, and managing correspondence.
- Assist in office management tasks to maintain an organized and efficient workspace.
- Utilize Google Suite for document creation, scheduling, and communication.
- Manage financial records using QuickBooks, including invoicing and expense tracking.
- Proofread documents for accuracy and clarity before distribution.
- Provide exceptional customer service by addressing inquiries and assisting clients as needed.
- Support team members with personal assistant tasks as required, ensuring deadlines are met.
- Maintain confidentiality of sensitive information while managing various administrative functions.
Skills
- Strong administrative skills with a focus on time management and organization.
- Proficiency in Google Suite applications (Docs, Sheets, Calendar) is essential.
- Experience with QuickBooks is highly desirable for managing financial records.
- Excellent proofreading abilities to ensure high-quality documentation.
- Bilingual candidates are preferred to enhance communication with diverse clients.
- Strong customer service skills to foster positive relationships with clients and colleagues.
- Previous experience as a clerk or in office management is a plus.
If you are a dedicated professional looking to contribute your skills in a dynamic work environment, we encourage you to apply for this exciting opportunity as an Administrative Assistant.
Job Type: Full-time
Benefits:
401(k)401(k) matchingDental insuranceFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offReferral programRetirement planVision insurance Read LessKEX Express well established domestically, is continuing our drive as the premier leader in the express delivery industry. We place great value on people: employees, customers, service partners, and the community and we have a strong belief in Corporate Values which brings a strong working relationship. There are many opportunities for employees to nurture and secure their growth and development in KEX Express If you believe that you have what it takes to succeed and grow with us then we want to talk with you. We are always looking for confident high-caliber individuals with passion.
Responsibilities:
Responsible for export shipments document preparation such as B/L and AWB for each shipmentInspect outbound and inbound shipments when needed, and to meet TSA requirementsHandle all outbound / inbound exceptional shipments from both internal and external customer inquiries, such as swapping label, locate the wanted shipments from detained shipments, shipment re-measurement etc.Familiar with computers and be able to use internal and external operations systems such as SISP, ITSM, ICMS, STMS, COS, MCS, HHT, WHHT etc.Ensure outbound / inbound shipments to be tendered meet cut-off time and airline / trucker/vendor ETD.Monitor vendor shipment processing status in data-wise and in person at vendor warehouse when needed.Work closely with the vehicle management team to coordinate with surface transportation to airports.Advise gateway management of any delays, problems and/or questioned any irregularities discovered within assigned transactions.Other warehouse duties assigned by gateway management.Perform admin duties including maintaining lost log, filing claims to carriers, and preparing supporting documentsPreparation of all shipping documentation, and verification of all corresponding invoices, completeness and accuracy of all logistic documentsProvide support to gateway procedures and inspect packagesMonitor logistics systems and submit reports and exceptions to managementData entry, create, keep and update records in systemsResolve administrative problems by coordinating preparation of reports, analyzing data and identifying solutionsHandle customer requests or problem shipments through tracing system effectively, and in line with KEX trace quality and productivity requirementsComplete operational requirements by scheduling and assigning administrative projectsQualifications:
High school degree, college degree preferred1 years related experience in the logistics/express/delivery industryAbility to perform all tasks thoroughly and effectively in a tight time frame and high level of accuracyHighly organized, able to prioritize and expedite to complete the job and meet all requirementsExcellent verbal and written communication skillsIntermediate Excel skills is requiredTeam player, physical work may be requiredAble to operate pallet jack is a plusBilingual in English and Chinese is highly preferredJob Type: Full-time
Benefits:
Experience:
Work Location: In person
Read LessPosition Summary
The Account Manager is responsible for managing and growing existing customer relationships after account onboarding. The role serves as the primary point of contact for customers and works closely with Operations, Solutions, Product, and Sales teams to ensure customer satisfaction, retention, and revenue growth.
Key Responsibilities
Manage assigned customer accounts and maintain strong customer relationships.Conduct regular business reviews with customers.Identify upsell and cross-sell opportunities.Coordinate with Operations and Customer Service teams to resolve customer issues.Monitor customer shipment performance and service levels.Support contract renewals and pricing discussions.Track customer revenue, volume, and profitability.Escalate service issues and drive resolution.Maintain accurate customer records in CRM.Support implementation of new products and services.Qualifications
Bachelor's degree preferred.3+ years of logistics, transportation, supply chain, or account management experience.Strong communication and customer relationship skills.Experience managing enterprise or mid-market accounts preferred.CRM experience preferred.Strong problem-solving and organizational skills. Read LessKEX Express well established domestically, is continuing our drive as the premier leader in the express delivery industry. We place great value on people: employees, customers, service partners, and the community and we have a strong belief in Corporate Values which brings a strong working relationship. There are many opportunities for employees to nurture and secure their growth and development in the KEX Express If you believe that you have what it takes to succeed and grow with us then we want to talk with you. We are always looking for confident high-caliber individuals with passion and high adaptability in diversity. If you meet these criteria, then you can thrive with us.
We are currently seeking a Full-time Customer Solutions Manager to join our growing team.
Responsibilities:
New Business Development
Filter and design solutions for new business opportunitiesCollaborate with Sales & Marketing and related departments to ensure proper and timely implementation of new businessAssist on New Product Launch
Design operations process flow in collaboration with related departmentsProject Leadership
Lead project teams involving Sales & Marketing, IT, IE, and CS members to drive business growth projectsSchedule project deliverables and key milestonesProvide business and solution support for LATAM regionConduct P&L estimationReview projects at significant milestones to evaluate success against baseline estimatesDocument changes to the approved project plan, including impact on timelines, budget, and resourcesLead project kick-off reviews
Requirements:
Experience managing customer solutions and implementation, especially in e-commerce and supply chain businessStrong ability to manage internal resources and customer timelinesProven record of working with cross-functional teams to deliver multi-functional customer requirementsBachelor’s degree or above in logistics or related disciplinesMinimum 5 years of sales or operations experience in the logistics industry, with at least 2 years in managing customer solutionsDemonstrated experience in coordinating cross-functional teams to deliver projectsFamiliarity with LATAM e-commerce import business is a strong advantageSolid customer solution design and project management experienceExcellent networking, interpersonal, and presentation skillsHigh adaptability to organizational diversity and changeBilingual in English and Chinese preferred; Spanish is a plus Read LessPosition Overview / 职位概述
The Assistant Transportation Manager will support the Transportation Manager in overseeing fast-growing B2B and B2C transportation operations, ensuring efficiency, compliance, and service excellence. This role requires a proactive leader with strong operational execution skills, the ability to adapt to rapid business growth, and a customer-first mindset.
运输副经理将协助运输经理,负责快速增长的 B2B(企业物流)和 B2C(电商直邮/消费者配送)业务 的运输管理,确保运营高效、合规,并维持高水平的服务质量。此岗位需要具备积极主动的管理能力、优秀的执行力、适应快速增长业务的能力,以及以客户为中心的思维。
Key Responsibilities / 主要职责
Transportation Operations / 运输运营
- Assist in daily management of B2B (bulk shipments, contract logistics) and B2C (e-commerce, last-mile delivery) transportation flows.
- 协助日常 B2B(大宗运输、合同物流) 与 B2C(电商、末端配送) 运输业务的管理。
- Secure capacity with carriers, co-loaders, and trucking partners to support high and peak volumes.
- 与承运商、拼箱商及卡车公司合作,确保运输运力稳定,满足高峰期需求。
- Monitor delivery timeliness and quality, ensuring smooth handover between warehouse, fulfillment, and transportation teams.
- 监控运输时效与质量,确保仓储、履约与运输环节顺畅衔接。
Customer Experience / 客户体验
- Deliver reliable, cost-efficient B2B services and fast, accurate B2C deliveries.
- 为B2B客户提供高效可靠的运输服务,为B2C消费者提供快速准确的配送体验。
- Resolve exceptions and customer escalations with urgency.
- 快速处理异常与客户投诉,保证服务满意度。
- Collect and analyze feedback to improve service standards.
- 收集并分析客户反馈,持续优化服务水平。
Vendor & Partner Management / 供应商与合作伙伴管理
- Maintain strong relationships with carriers, 3PLs, and trucking companies.
- 维护与承运商、第三方物流和卡车公司的合作关系。
- Assist in contract negotiations and track vendor KPIs.
- 协助合同谈判并跟踪合作伙伴的关键绩效指标。
Growth & Scalability / 增长与可扩展性
- Support transportation capacity planning for rapid business growth.
- 协助运输运力规划,支持快速增长的业务需求。
- Participate in network optimization (multi-warehouse coverage, linehaul planning).
- 参与网络优化(多仓布局、干线运输规划)。
- Prepare contingency plans for seasonal surges and market changes.
- 制定应对季节性高峰与市场变化的应急方案。
Team Leadership / 团队管理
- Supervise coordinators/dispatchers and ensure SOP compliance.
- 管理运输协调员/调度人员,确保遵循标准流程。
- Train and mentor team members to build a scalable transportation team.
- 培训与指导团队成员,建设可扩展的运输团队。
- Act as deputy for the Transportation Manager when needed.
- 必要时代理运输经理职责。
Data & Process Management / 数据与流程管理
- Use TMS, WMS, CargoWise to manage operations and track performance.
- 使用运输系统(TMS、WMS、CargoWise)管理运输与绩效。
- Analyze transportation cost, route efficiency, and service quality.
- 分析运输成本、路线效率和服务质量。
- Support finance teams with freight audit and cost control.
- 协助财务团队进行运费审核与成本控制。
Other duties as assigned.
Qualifications & Requirements / 任职要求
- Bachelor’s degree
- 本科及以上学历。
- 3–5 years of transportation/logistics experience.
- 3–5年运输/物流经验。
- Strong understanding of transportation regulations and market operations.
- 熟悉运输法规及市场运作模式。
- Proficiency in logistics systems (TMS/WMS/CargoWise) and MS Office.
- 熟练使用物流系统(TMS/WMS/CargoWise)及办公软件。
- Excellent communication, problem-solving, and leadership skills.
- 具备优秀的沟通能力、问题解决能力与团队管理能力。
- Bilingual English & Chinese strongly preferred.
- 中英文双语能力优先。
Key Competencies / 核心能力
- Scalability & Growth Mindset / 可扩展与增长思维
- Customer-Centric / 客户导向
- Operational Agility / 运营灵活性
- Leadership / 团队领导力
- Data-Driven Decision Making / 数据驱动决策
Read LessPosition Summary
The PUD Operations Supervisor is responsible for overseeing daily operations and performance management of last-mile delivery vendors. This role focuses on vendor coordination, service quality monitoring, issue resolution, and operational optimization to ensure on-time delivery, cost control, and compliance with service-level agreements (SLAs).
This position requires hands-on operational experience, strong vendor management skills, and the ability to lead execution across multiple stakeholders.
Key Responsibilities
Vendor Operations & Performance Management
Manage day-to-day operations of last mile delivery vendors across assigned regionsMonitor vendor performance metrics including on-time delivery, backlog, scan compliance, and exception ratesConduct regular performance reviews with vendors and escalate service issues when necessaryCoordinate with vendors on volume planning, peak season execution, and contingency handlingIssue Resolution & Escalation
Lead investigation and resolution of delivery delays, lost shipments, mis-scans, and service failuresWork cross-functionally with warehouse, transportation, billing, and customer teams to resolve operational issuesSupport claim handling, exception tracking, and root cause analysisOperational Coordination
Ensure vendors follow SOPs, contractual requirements, and compliance standardsSupport new vendor onboarding, lane launches, and operational testingProcess Improvement
Identify opportunities to improve cost efficiency, service quality, and operational scalability.Assist in developing and optimizing SOPs, workflows, and escalation processesSupportt peak season planning and executionQualifications
3–5+ years of experience in logistics, last mile delivery, or parcel operationsPrior experience managing or coordinating with delivery vendors or carriers.Strong understanding of last mile operations, SLAs, and performance metricsExperience handling operational escalations and vendor negotiationsStrong analytical skills with proficiency in Excel or similar toolsExcellent communication skills; able to work with internal teams and external partnersAbilityy to work in a fast-paced, high-volume operational environmentPreferred Qualifications
Supervisor or team lead experienceExperience working with multiple regional or national last mile vendorsFamiliarity with PUD, parcel, or e-commerce logistics networksBilingual (English / Mandarin) is a plus Read LessWe are currently seeking an experienced Business Management Specialist
Key Responsibilities:
Support day-to-day business management activities across supply chain operations, ensuring efficient and standardized processes;Manage the full lifecycle of contracts, including drafting, internal review coordination, execution, and filing;Act as the key liaison between business teams and the Legal department, following up on contract reviews and ensuring compliance and risk control;Support various business functions (warehousing, transportation, solution design, etc.) on contract-related and commercial matters;Track key projects and customer engagements to ensure alignment between contractual terms and business execution;Establish and continuously improve contract management and business processes to enhance efficiency and compliance;Assist in business data consolidation and analysis to support management decision-making;Coordinate cross-functionally with departments such as Finance, Legal, and Operations to drive issue resolution and project execution;Perform other tasks assigned by management.Qualifications:
Bachelor’s degree or above in Supply Chain Management, Logistics, Business Administration, Law, or a related field;2+ years of experience in business management, contract management, or supply chain-related roles;Familiar with contract processes and basic legal risk awareness; experience working with Legal teams is preferred;Strong communication and cross-functional coordination skills;Detail-oriented, well-organized, and able to manage multiple tasks effectively;Proficient in Microsoft Office (especially Excel and PowerPoint);Fluent in both English and Chinese (Mandarin) is required, with the ability to review and manage contracts in Chinese.Preferred Qualifications:
Experience in logistics, warehousing, or cross-border e-commerce industries;Experience in contract template setup or process optimization;Project management experience. Read LessJob Overview
We are seeking a dynamic and strategic Human Resources Business Partner to join our team. In this role, you will serve as a trusted advisor to management and employees, driving human capital management initiatives that align with our organizational goals. You will be responsible for fostering a positive work environment, enhancing employee engagement, and implementing effective HR strategies that support talent acquisition, performance management and succession planning.
Key Responsibilities
Strategic HR Partnership
Act as a trusted advisor to leadership on HR strategies, programs, and best practices.Align HR initiatives with organizational goals and ensure effective execution.Support workforce planning, organizational design, and change management.Manage benefits administration, leave processes, and HR reporting.Multi-State Payroll Management
Lead end-to-end payroll processing for employees across multiple states.Ensure compliance with federal, state, and local payroll regulations.Conduct regular payroll audits to maintain data accuracy and integrity.Collaborate with finance and other departments to resolve payroll issues and inquiries promptly.Employee Relations & Engagement
Provide guidance and coaching to managers on employee relations matters.Manage employee concerns, performance issues, and disciplinary actions.Develop and execute employee engagement programs and feedback surveys.Foster a positive, inclusive, and high-performance workplace culture.Talent Management
Support recruitment, onboarding, and employee development initiatives.Implement and manage performance management systems and succession planning.Partner with Learning & Development teams to address talent gaps and growth strategies.Compliance & Legal
Stay up to date on all applicable labor laws and HR regulations.Ensure HR and payroll practices comply with legal standards and company policies.Advise leadership on compliance issues, risk mitigation, and policy interpretation.
Qualifications
Bachelor’s degree in human resources, Business Administration, or related field.8+ years of progressive HR experience, including significant multi-state payroll management.Strong knowledge of HR principles, employment law, and payroll regulations.Proficiency with Microsoft Office Suite (Excel – advanced), TriNet Payroll System, and HRIS platforms.Excellent communication, interpersonal, and coaching skills.Proven experience implementing and managing HR programs.Strong analytical thinking, problem-solving, and organizational skills.Ability to work both independently and collaboratively in a fast-paced environment.Job Type: Full-time
Benefits:
401(k) with up to 4% matchingDental insuranceHealth insurancePaid time offVision insurance12 paid HolidaysRead Less
Job Summary
The Legal Counsel will serve as the primary in-house legal advisor for the company’s logistics, transportation, and supply chain operations across the United States. This role supports commercial transactions, regulatory compliance, risk management, and dispute resolution while enabling business growth in freight forwarding, warehousing, trucking, intermodal, and cross-border logistics.
Key Responsibilities
Commercial & Contract Management
Draft, review, negotiate, and manage:Customer transportation and warehousing agreementsFreight forwarding terms & conditionsCarrier agreements (trucking, air, ocean, rail)3PL, 4PL, and fulfillment contractsVendor, SaaS, and technology agreements (WMS, TMS, automation)Advise business teams on contract risk allocation, liability limits, indemnities, insurance, and force majeure clausesStandardize contract templates and playbooks to improve deal velocityRegulatory & Compliance (Logistics-Specific)
Ensure compliance with applicable federal, state, and local regulations, including:FMCSA, DOT, and transportation safety regulationsMaritime and air cargo regulations (where applicable)Customs, import/export, and trade compliance (CBP, EAR, OFAC, sanctions)Warehouse safety and OSHA complianceMonitor regulatory changes impacting transportation, labor, and cross-border logisticsSupport internal audits and compliance programsRisk Management & Claims
Manage cargo claims, loss/damage disputes, and service failuresCoordinate with insurance brokers and carriers on coverage, claims, and renewalsAdvise operations teams on risk mitigation strategies across warehouses and transportation lanesOversee litigation and disputes with outside counsel as neededCorporate & Governance
Support corporate governance matters, including:Subsidiaries, joint ventures, and partnershipsM&A, asset purchases, and strategic alliancesMaintain corporate records and support board and executive leadershipAdvise on data privacy and cybersecurity issues related to customer and shipment dataEmployment & Labor Support
Advise HR and leadership on:Employment law compliance (FLSA, wage/hour, worker classification)Independent contractor vs employee issues (especially drivers and warehouse labor)Union, labor relations, and workforce disruption risksReview employee policies, handbooks, and disciplinary actionsBusiness Advisory
Serve as a trusted legal partner to Operations, Sales, Finance, and Supply Chain teamsProvide practical, business-oriented legal advice to support growth while managing riskTrain internal stakeholders on legal and compliance topics relevant to logistics operationsQualifications
Required
Juris Doctor (JD) from an accredited law schoolActive bar membership in at least one US jurisdiction5+ years of legal experience, preferably in:Logistics, transportation, supply chain, or manufacturingIn-house legal department or law firm with transportation practiceStrong contract negotiation and drafting skillsKnowledge of US transportation and logistics regulatory frameworkPreferred
Prior in-house experience at a logistics, 3PL, freight forwarder, or transportation companyExperience with international trade, customs, and cross-border shippingFamiliarity with warehouse operations and fulfillment environmentsExperience supporting M&A or joint venturesKey Competencies
Practical, business-focused legal judgmentAbility to balance risk and commercial objectivesStrong communication skills with non-legal stakeholdersAbility to operate independently in a fast-paced operational environmentHigh attention to detail with strong prioritization skills Read Less