Job DescriptionJob DescriptionThe Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.The Clinical Account Specialist (CAS) will be responsible for providing high quality touchpoints in key accounts locally to support the sales team. As the sales team scales, the CAS will focus on maintaining relationships with key providers and personnel at the hospitals. They will focus on the patient experience with pre-fitting tasks such as collecting clinical documentation, pre-fitting conversations, and working with the case managers for discharge times. Additionally, the CAS may provide product in-services, recruiting for our contracted fitter positions. The CAS will serve as a local resource for ensuring inventory coordination is just in time for the needs of the accounts as we continue to scale and support additional renewal and clinical documentation needs post fitting. ESSENTIAL DUTIES:· Work within their assigned key accounts to provide quality and timely fittings for patients.· Aid in providing additional documentation from patients and providers post fitting · Provide initial patient fittings and field-based follow-up tasks· Support EMR set-up within key accounts for ease of order processing· Provide recommendations to the care team of process and training for patient compliance and experience.· Link the SWO renewal process back to the following physicians for continuing care.· Provide clinical in-services to personnel within key accounts.· Manage inventory for fittings in their local areas.· Support SWO growth and maintenance within established accounts.· Forecast and regulate inventory management needs for local areas.· Support follow-up tasks for renewals, discharge dates, delivery documentation, and clinical documentation.· Review CareStation reports for patient triggered episodes and events for further communication to providersAdhere to Pledge of ConfidentialityInformation regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case.COMPETENCIES· Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.· Integrity: Commitment, accountability, and dedication to the highest ethical standards.· Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.· Action/Results: High energy, decisive planning, timely execution.· Innovation: Generation of new ideas from original thinking.· Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. · Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations. · Keen understanding of commercial sales environment and service-level expectations· High-level problem-solving skills· Highly organized, service and detail-orientated · Clear, neutral, and simple communication style· Strong relationship builder with high trust and integrity of work ethic· Ability to work cross-functionally between different departments· Passionate about the heart-failure space and a strong desire to make a difference.· Experience working in sales, or a sales support role· Strong interpersonal skills with communicating and assisting clinicians with providing care for patients. · Interest and desire for life-long learning to continuously improve over time · Ability to understand and contribute to commercial goals on a local level. · Ability to provide instruction and instill confidence in team members, APS’s, and patients.RequirementsQUALIFICATIONSEducation/Experience Required:· Bachelor’s degree; preferably in the sciences or business· Minimum 2 years industry experience in medical device, pharmaceuticals, or a comparable healthcare setting· Competent with Microsoft products, Salesforce, and remote patient monitoring systems· Excellent communication skills and cross-collaboration between different modalities and functions· Ability to consistently work remotely · Valid driver’s license in state of residence with a good driving recordPreferred:· Bachelor's degree; or higher· Prior experience working in medical device and/or DME· Minimum 2 years of experience in electrophysiology, cardiology, nursing, and/or working in cardiac medical device. · 3+ years' experience in the cardiology space including patient education.· Experience working closely with Sales Leaders and Territory Managers in the field. · Start-up experience with the ability to execute on a strategy with clear direction and communication across the organization.· Mission-driven for improving heart failure patients’ quality of life.SUPERVISORY RESPONSIBILITIES:· NoneWork ENVIRONMENT· Frequent local travel· Must be able to work in different office-like conditions.· Extended hours when needed· Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment post-offer.PHYSICAL DEMANDS· Ability to travel.· Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage.· Frequent stationary position, often standing or sitting for prolonged periods of time· Frequent computer use· Frequent phone and other business machine useTRAVEL· Frequent domestic travel by car/and or air required, at times more than 90%.
OTHER DUTIES:This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.BenefitsKestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc.Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted.Compensation: An annual salary of $125,000, in addition to a bonus, commensurate with experience and location.Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, age, sexual orientation, gender identity and/or expression, marital status, disability, physical or mental status or any other characteristic protected by law.We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S.Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment.
Job DescriptionJob DescriptionThe Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.The Clinical Account Specialist (CAS) will be responsible for providing high quality touchpoints in key accounts locally to support the sales team. As the sales team scales, the CAS will focus on maintaining relationships with key providers and personnel at the hospitals. They will focus on the patient experience with pre-fitting tasks such as collecting clinical documentation, pre-fitting conversations, and working with the case managers for discharge times. Additionally, the CAS may provide product in-services, recruiting for our contracted fitter positions. The CAS will serve as a local resource for ensuring inventory coordination is just in time for the needs of the accounts as we continue to scale and support additional renewal and clinical documentation needs post fitting. ESSENTIAL DUTIES:· Work within their assigned key accounts to provide quality and timely fittings for patients.· Aid in providing additional documentation from patients and providers post fitting · Provide initial patient fittings and field-based follow-up tasks· Support EMR set-up within key accounts for ease of order processing· Provide recommendations to the care team of process and training for patient compliance and experience.· Link the SWO renewal process back to the following physicians for continuing care.· Provide clinical in-services to personnel within key accounts.· Manage inventory for fittings in their local areas.· Support SWO growth and maintenance within established accounts.· Forecast and regulate inventory management needs for local areas.· Support follow-up tasks for renewals, discharge dates, delivery documentation, and clinical documentation.· Review CareStation reports for patient triggered episodes and events for further communication to providersAdhere to Pledge of ConfidentialityInformation regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case.COMPETENCIES· Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.· Integrity: Commitment, accountability, and dedication to the highest ethical standards.· Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.· Action/Results: High energy, decisive planning, timely execution.· Innovation: Generation of new ideas from original thinking.· Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. · Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations. · Keen understanding of commercial sales environment and service-level expectations· High-level problem-solving skills· Highly organized, service and detail-orientated · Clear, neutral, and simple communication style· Strong relationship builder with high trust and integrity of work ethic· Ability to work cross-functionally between different departments· Passionate about the heart-failure space and a strong desire to make a difference.· Experience working in sales, or a sales support role· Strong interpersonal skills with communicating and assisting clinicians with providing care for patients. · Interest and desire for life-long learning to continuously improve over time · Ability to understand and contribute to commercial goals on a local level. · Ability to provide instruction and instill confidence in team members, APS’s, and patients.RequirementsQUALIFICATIONSEducation/Experience Required:· Bachelor’s degree; preferably in the sciences or business· Minimum 2 years industry experience in medical device, pharmaceuticals, or a comparable healthcare setting· Competent with Microsoft products, Salesforce, and remote patient monitoring systems· Excellent communication skills and cross-collaboration between different modalities and functions· Ability to consistently work remotely · Valid driver’s license in state of residence with a good driving recordPreferred:· Bachelor's degree; or higher· Prior experience working in medical device and/or DME· Minimum 2 years of experience in electrophysiology, cardiology, nursing, and/or working in cardiac medical device. · 3+ years' experience in the cardiology space including patient education.· Experience working closely with Sales Leaders and Territory Managers in the field. · Start-up experience with the ability to execute on a strategy with clear direction and communication across the organization.· Mission-driven for improving heart failure patients’ quality of life.SUPERVISORY RESPONSIBILITIES:· NoneWork ENVIRONMENT· Frequent local travel· Must be able to work in different office-like conditions.· Extended hours when needed· Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment post-offer.PHYSICAL DEMANDS· Ability to travel.· Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage.· Frequent stationary position, often standing or sitting for prolonged periods of time· Frequent computer use· Frequent phone and other business machine useTRAVEL· Frequent domestic travel by car/and or air required, at times more than 90%.
OTHER DUTIES:This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.BenefitsKestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc.Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted.Compensation: An annual salary of $125,000, in addition to a bonus, commensurate with experience and location.Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, age, sexual orientation, gender identity and/or expression, marital status, disability, physical or mental status or any other characteristic protected by law.We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S.Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment.
Job DescriptionJob DescriptionThe Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestras solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.The Durable Medical Equipment (DME) Customer Order Specialist is responsible for performing all tasks and communication related to intake and processing of prescriptions and/or physician work orders, as well as patient information concerning the rental of durable medical equipment. This role regularly communicates with patients, health care providers, Team Members, Health Insurance (payor) representatives and referral sources as it relates to competently and efficiently requesting and obtaining payor prior authorizations on behalf of patients in a friendly, caring, and professional manner. Frequently, this position discusses insurance benefits, out-of-pocket costs, deductibles, and payment methods with patients. The DME Customer Order Specialist is knowledgeable in Kestra DME offerings, its features and benefits, and process to uphold its standards for excellence. This role is onsite at our office in Southlake, TX.
ESSENTIAL DUTIES:Coordinate with sales representatives, physician's office, and applicable internal/external personnel in regard to medical records and information needed to obtain pre-authorization and benefits upon intake of new patient referrals. Confirm medical records meet medical necessity based on applicable insurance guidelines. Promptly follow-up on patient referrals, physician prescriptions and/or physician work ordersVerify eligibility and benefits of patient health insurance specific to Durable Medical Equipment (DME) by contacting insurance companies by phone, accessing insurance website portals, and utilizing Kestras medical billing software. Responsible for verification of active coverage, deductibles, accumulations, coinsurance, and pre-authorization requirementsInitiate, track, and complete pre-authorizations requests, including notifying applicable parties of the determination. Assist with appeals for Prior Authorization denialsUpon authorization, place orders for Durable Medical Equipment, notify, and dispatch patient product fittersReview information and/or reports to confirm scheduled fitters arrive at destination in a timely mannerReview Delivery Tickets to confirm they were completed accurately and signedPerform data entry into medical billing software and other software (Salesforce) including patient demographics, prescribing physicians information, insurance payor information, HCPCS procedure codes, ICD-10 diagnosis codes, etcRegularly contact and communicate with Team Members, insurance companies, vendors, sales representatives, doctors offices, practitioners, clearinghouses, billers, and other applicable companies and associates. Send updates on prior authorizations, claims, patient benefits, orders, and other information as appropriateRegularly communicate with patients to discuss their insurance benefits, out-of-pocket costs, and product payment arrangementsEscalate issues within insurance carriers when not able to obtain reasonable information Answer incoming phone calls to office and route messages accordinglyRoutinely export/import data from one software to another softwareCreate forms through auto-populating data into custom fieldsPerform detailed notetaking with high accuracy on pertinent informationUtilize Adobe Acrobat Pro to create and edit PDF files: insert/move/delete pages; edit/add/redact text; save meta data, create templates, export/import data through plugin, etcConsistently follow up with patients to confirm patient satisfactionAccurately complete forms/applications and send out to applicable destinationExercise patience and empathy when communicating with patients and customersBe aware of and adapt to changes in medical regulations and processesParticipate in on-call and off hours coverage. Hours on-call and worked may include evenings, weekends, and holidaysAdhere to Pledge of ConfidentialityInformation regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patients case.COMPETENCIES:Passion: Contagious excitement about the company sense of urgency. Commitment to continuous improvementIntegrity: Commitment, accountability, and dedication to the highest ethical standardsCollaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or serviceAction/Results: High energy, decisive planning, timely executionInnovation: Generation of new ideas from original thinkingCustomer Focus: Exceed customer expectations, quality of products, services, and experience always present of mindEmotional Intelligence: Recognizes, understands, manages ones own emotions and is able to influence others. A critical skill for pressure situationRequirementsEducation/Experience Required:High School Diploma or GEDTwo (2) or more years of experience with Insurance verifications, which include gathering prior authorization required documents and submitting/following-up prior authorizations requests to payorsDirect experience using payor portalsHighly accurate with pertinent information. e.g. reference #s, dates, spelling of names, ID#s, phone #s, email addressesConsistently detailed oriented and thoroughAdvanced written and verbal communication skills, to include excellent grammarAdvanced reading and comprehension abilitiesAdvanced analytical skills and detail-orientedAdvanced multi-tasking skillsAdvanced organizational and prioritization skills, with strong ability to meet strict deadlinesProficient typing skillsProficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft ExcelFamiliarity with PDF editingPreferred:Experience with HCPCS procedure codes and ICD-10 codesWORK ENVIRONMENT:Remote, yet fast paced work environment Availability to work evenings and weekendsNoise level typical of an open office environmentDrug-freePHYISCAL DEMANDS:Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usageFrequent stationary position, often sitting for prolonged periods of timeOccasional bending and stooping Occasional lifting up to 20 poundsTRAVEL:Occasional travel, less than 5%OTHER DUTIES:This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.BenefitsKestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc.Pay equity is an important part of Kestras Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided. If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted.Salary: Annualized between $60,000 and $67,000. Depending on experience and location.Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, disability, age, sexual orientation, gender identity and/or expression, marital status, or any other characteristic protected by law.We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S.Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment.
Job DescriptionJob DescriptionThe Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.The Clinical Account Specialist (CAS) will be responsible for providing high quality touchpoints in key accounts locally to support the sales team. As the sales team scales, the CAS will focus on maintaining relationships with key providers and personnel at the hospitals. They will focus on the patient experience with pre-fitting tasks such as collecting clinical documentation, pre-fitting conversations, and working with the case managers for discharge times. Additionally, the CAS may provide product in-services, recruiting for our contracted fitter positions. The CAS will serve as a local resource for ensuring inventory coordination is just in time for the needs of the accounts as we continue to scale and support additional renewal and clinical documentation needs post fitting. ESSENTIAL DUTIES:· Work within their assigned key accounts to provide quality and timely fittings for patients.· Aid in providing additional documentation from patients and providers post fitting · Provide initial patient fittings and field-based follow-up tasks· Support EMR set-up within key accounts for ease of order processing· Provide recommendations to the care team of process and training for patient compliance and experience.· Link the SWO renewal process back to the following physicians for continuing care.· Provide clinical in-services to personnel within key accounts.· Manage inventory for fittings in their local areas.· Support SWO growth and maintenance within established accounts.· Forecast and regulate inventory management needs for local areas.· Support follow-up tasks for renewals, discharge dates, delivery documentation, and clinical documentation.· Review CareStation reports for patient triggered episodes and events for further communication to providersAdhere to Pledge of ConfidentialityInformation regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case.COMPETENCIES· Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.· Integrity: Commitment, accountability, and dedication to the highest ethical standards.· Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.· Action/Results: High energy, decisive planning, timely execution.· Innovation: Generation of new ideas from original thinking.· Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. · Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations. · Keen understanding of commercial sales environment and service-level expectations· High-level problem-solving skills· Highly organized, service and detail-orientated · Clear, neutral, and simple communication style· Strong relationship builder with high trust and integrity of work ethic· Ability to work cross-functionally between different departments· Passionate about the heart-failure space and a strong desire to make a difference.· Experience working in sales, or a sales support role· Strong interpersonal skills with communicating and assisting clinicians with providing care for patients. · Interest and desire for life-long learning to continuously improve over time · Ability to understand and contribute to commercial goals on a local level. · Ability to provide instruction and instill confidence in team members, APS’s, and patients.RequirementsQUALIFICATIONSEducation/Experience Required:· Bachelor’s degree; preferably in the sciences or business· Minimum 2 years industry experience in medical device, pharmaceuticals, or a comparable healthcare setting· Competent with Microsoft products, Salesforce, and remote patient monitoring systems· Excellent communication skills and cross-collaboration between different modalities and functions· Ability to consistently work remotely · Valid driver’s license in state of residence with a good driving recordPreferred:· Bachelor's degree; or higher· Prior experience working in medical device and/or DME· Minimum 2 years of experience in electrophysiology, cardiology, nursing, and/or working in cardiac medical device. · 3+ years' experience in the cardiology space including patient education.· Experience working closely with Sales Leaders and Territory Managers in the field. · Start-up experience with the ability to execute on a strategy with clear direction and communication across the organization.· Mission-driven for improving heart failure patients’ quality of life.SUPERVISORY RESPONSIBILITIES:· NoneWork ENVIRONMENT· Frequent local travel· Must be able to work in different office-like conditions.· Extended hours when needed· Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment post-offer.PHYSICAL DEMANDS· Ability to travel.· Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage.· Frequent stationary position, often standing or sitting for prolonged periods of time· Frequent computer use· Frequent phone and other business machine useTRAVEL· Frequent domestic travel by car/and or air required, at times more than 90%.
OTHER DUTIES:This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.BenefitsKestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc.Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted.Compensation: An annual salary of $125,000, in addition to a bonus, commensurate with experience and location.Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, age, sexual orientation, gender identity and/or expression, marital status, disability, physical or mental status or any other characteristic protected by law.We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S.Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment.
Job DescriptionJob DescriptionThe Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.The Clinical Account Specialist (CAS) will be responsible for providing high quality touchpoints in key accounts locally to support the sales team. As the sales team scales, the CAS will focus on maintaining relationships with key providers and personnel at the hospitals. They will focus on the patient experience with pre-fitting tasks such as collecting clinical documentation, pre-fitting conversations, and working with the case managers for discharge times. Additionally, the CAS may provide product in-services, recruiting for our contracted fitter positions. The CAS will serve as a local resource for ensuring inventory coordination is just in time for the needs of the accounts as we continue to scale and support additional renewal and clinical documentation needs post fitting. ESSENTIAL DUTIES:· Work within their assigned key accounts to provide quality and timely fittings for patients.· Aid in providing additional documentation from patients and providers post fitting · Provide initial patient fittings and field-based follow-up tasks· Support EMR set-up within key accounts for ease of order processing· Provide recommendations to the care team of process and training for patient compliance and experience.· Link the SWO renewal process back to the following physicians for continuing care.· Provide clinical in-services to personnel within key accounts.· Manage inventory for fittings in their local areas.· Support SWO growth and maintenance within established accounts.· Forecast and regulate inventory management needs for local areas.· Support follow-up tasks for renewals, discharge dates, delivery documentation, and clinical documentation.· Review CareStation reports for patient triggered episodes and events for further communication to providersAdhere to Pledge of ConfidentialityInformation regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case.COMPETENCIES· Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.· Integrity: Commitment, accountability, and dedication to the highest ethical standards.· Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.· Action/Results: High energy, decisive planning, timely execution.· Innovation: Generation of new ideas from original thinking.· Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. · Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations. · Keen understanding of commercial sales environment and service-level expectations· High-level problem-solving skills· Highly organized, service and detail-orientated · Clear, neutral, and simple communication style· Strong relationship builder with high trust and integrity of work ethic· Ability to work cross-functionally between different departments· Passionate about the heart-failure space and a strong desire to make a difference.· Experience working in sales, or a sales support role· Strong interpersonal skills with communicating and assisting clinicians with providing care for patients. · Interest and desire for life-long learning to continuously improve over time · Ability to understand and contribute to commercial goals on a local level. · Ability to provide instruction and instill confidence in team members, APS’s, and patients.RequirementsQUALIFICATIONSEducation/Experience Required:· Bachelor’s degree; preferably in the sciences or business· Minimum 2 years industry experience in medical device, pharmaceuticals, or a comparable healthcare setting· Competent with Microsoft products, Salesforce, and remote patient monitoring systems· Excellent communication skills and cross-collaboration between different modalities and functions· Ability to consistently work remotely · Valid driver’s license in state of residence with a good driving recordPreferred:· Bachelor's degree; or higher· Prior experience working in medical device and/or DME· Minimum 2 years of experience in electrophysiology, cardiology, nursing, and/or working in cardiac medical device. · 3+ years' experience in the cardiology space including patient education.· Experience working closely with Sales Leaders and Territory Managers in the field. · Start-up experience with the ability to execute on a strategy with clear direction and communication across the organization.· Mission-driven for improving heart failure patients’ quality of life.SUPERVISORY RESPONSIBILITIES:· NoneWork ENVIRONMENT· Frequent local travel· Must be able to work in different office-like conditions.· Extended hours when needed· Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment post-offer.PHYSICAL DEMANDS· Ability to travel.· Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage.· Frequent stationary position, often standing or sitting for prolonged periods of time· Frequent computer use· Frequent phone and other business machine useTRAVEL· Frequent domestic travel by car/and or air required, at times more than 90%.
OTHER DUTIES:This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.BenefitsKestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc.Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted.Compensation: An annual salary of $125,000, in addition to a bonus, commensurate with experience and location.Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, age, sexual orientation, gender identity and/or expression, marital status, disability, physical or mental status or any other characteristic protected by law.We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S.Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment.
Job DescriptionJob DescriptionThe Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.The Durable Medical Equipment (DME) Customer Order Specialist is responsible for performing all tasks and communication related to intake and processing of prescriptions and/or physician work orders, as well as patient information concerning the rental of durable medical equipment. This role regularly communicates with patients, health care providers, Team Members, Health Insurance (payor) representatives and referral sources as it relates to competently and efficiently requesting and obtaining payor prior authorizations on behalf of patients in a friendly, caring, and professional manner. Frequently, this position discusses insurance benefits, out-of-pocket costs, deductibles, and payment methods with patients. The DME Customer Order Specialist is knowledgeable in Kestra DME offerings, its features and benefits, and process to uphold its standards for excellence. This role is onsite at our office in Southlake, TX.
ESSENTIAL DUTIES:Coordinate with sales representatives, physician's office, and applicable internal/external personnel in regard to medical records and information needed to obtain pre-authorization and benefits upon intake of new patient referrals. Confirm medical records meet medical necessity based on applicable insurance guidelines. Promptly follow-up on patient referrals, physician prescriptions and/or physician work ordersVerify eligibility and benefits of patient health insurance specific to Durable Medical Equipment (DME) by contacting insurance companies by phone, accessing insurance website portals, and utilizing Kestra’s medical billing software. Responsible for verification of active coverage, deductibles, accumulations, coinsurance, and pre-authorization requirementsInitiate, track, and complete pre-authorizations requests, including notifying applicable parties of the determination. Assist with appeals for Prior Authorization denialsUpon authorization, place orders for Durable Medical Equipment, notify, and dispatch patient product fittersReview information and/or reports to confirm scheduled fitters arrive at destination in a timely mannerReview “Delivery Tickets” to confirm they were completed accurately and signedPerform data entry into medical billing software and other software (Salesforce) including patient demographics, prescribing physician’s information, insurance payor information, HCPCS procedure codes, ICD-10 diagnosis codes, etcRegularly contact and communicate with Team Members, insurance companies, vendors, sales representatives, doctor’s offices, practitioners, clearinghouses, billers, and other applicable companies and associates. Send updates on prior authorizations, claims, patient benefits, orders, and other information as appropriateRegularly communicate with patients to discuss their insurance benefits, out-of-pocket costs, and product payment arrangementsEscalate issues within insurance carriers when not able to obtain reasonable information Answer incoming phone calls to office and route messages accordinglyRoutinely export/import data from one software to another softwareCreate forms through auto-populating data into custom fieldsPerform detailed notetaking with high accuracy on pertinent informationUtilize Adobe Acrobat Pro to create and edit PDF files: insert/move/delete pages; edit/add/redact text; save meta data, create templates, export/import data through plugin, etcConsistently follow up with patients to confirm patient satisfactionAccurately complete forms/applications and send out to applicable destinationExercise patience and empathy when communicating with patients and customersBe aware of and adapt to changes in medical regulations and processesParticipate in on-call and off hours coverage. Hours on-call and worked may include evenings, weekends, and holidaysAdhere to Pledge of ConfidentialityInformation regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case.COMPETENCIES:Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvementIntegrity: Commitment, accountability, and dedication to the highest ethical standardsCollaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or serviceAction/Results: High energy, decisive planning, timely executionInnovation: Generation of new ideas from original thinkingCustomer Focus: Exceed customer expectations, quality of products, services, and experience always present of mindEmotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situationRequirementsEducation/Experience Required:High School Diploma or GEDTwo (2) or more years of experience with Insurance verifications, which include gathering prior authorization required documents and submitting/following-up prior authorizations requests to payorsDirect experience using payor portalsHighly accurate with pertinent information. e.g. reference #s, dates, spelling of names, ID#s, phone #s, email addressesConsistently detailed oriented and thoroughAdvanced written and verbal communication skills, to include excellent grammarAdvanced reading and comprehension abilitiesAdvanced analytical skills and detail-orientedAdvanced multi-tasking skillsAdvanced organizational and prioritization skills, with strong ability to meet strict deadlinesProficient typing skillsProficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft ExcelFamiliarity with PDF editingPreferred:Experience with HCPCS procedure codes and ICD-10 codesWORK ENVIRONMENT:Remote, yet fast paced work environment Availability to work evenings and weekendsNoise level typical of an open office environmentDrug-freePHYISCAL DEMANDS:Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usageFrequent stationary position, often sitting for prolonged periods of timeOccasional bending and stooping Occasional lifting up to 20 poundsTRAVEL:Occasional travel, less than 5%OTHER DUTIES:This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.BenefitsKestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc.Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided. If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted.Salary: Annualized between $60,000 and $67,000. Depending on experience and location.Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, disability, age, sexual orientation, gender identity and/or expression, marital status, or any other characteristic protected by law.We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S.Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment.
Job DescriptionJob DescriptionThe Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and the team of Regional Clinical Advisors (RCA). The APS will serve as the local patient care representative to provide effective and efficient patient fittings. We have an opening in Los Angeles, CAThis is a paid per fitting position. ESSENTIAL DUTIESAct as a contractor ASSURE® Patient Specialist (APS) to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters. The APS will be trained and Certified as an ASSURE Patient Specialist by Kestra.Ability to provide instruction and instill confidence in Assure® patients with demonstrated patient care skillsWillingness to contact prescribers, caregivers and patients to schedule servicesAbility to accept an assignment that could include daytime, evening, and weekend hoursTravel to hospitals, patient’s homes and other healthcare facilities to provide fitting servicesMeasure the patient to determine the correct garment sizeReview and transmit essential paperwork with the patient to receive the Assure® garment and servicesManage inventory of the Assure® system kits, garments, and electronic equipment used in fittings Flexibility of work schedule and competitive pay providedAdhere to Pledge of ConfidentialityInformation regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case.COMPETENCIESPassion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.Integrity: Commitment, accountability, and dedication to the highest ethical standards.Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service. Action/Results: High energy, decisive planning, timely execution.Innovation: Generation of new ideas from original thinking.Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations. Highly organized, service and detail orientated Passionate about the heart-failure space and a strong desire to make a differenceStrong interpersonal skills with communicating and assisting clinicians with providing care for patients. Interest and desire for life-long learning to continuously improve over time. RequirementsEducation/Experience Required:1 year in a paid patient care experience (not as a family care giver)Clinical or engineering background which may include but is not limited to nurses, cardiac device sales representatives, clinical engineers, catheterization lab technicians, physician assistants, or ECG technicians.Disclosure of personal NPI number (if applicable)Completion of background check. Florida and Ohio must complete a level 2 screening paid for by Kestra.Willingness to pay an annual DME fee which is deducted from the completed work orderAbility to pay for vendor credentialing upfront during a 90-day probationary periodExperience in patient and/or clinician educationValid driver’s license in state of residence with a good driving recordAbility to consistently work remotely Disclosures are required for any potential relationships and referral sourcesMust be able to achieve credentialing for hospital system entry including, but not limited to:Documentation of vaccination and immunization status Pass background checkPass drug screening testingReview and agree to hospital policies and procedures Completion of online courses, i.e., HIPAA, Bloodborne Pathogens and Electrical/Fire Safety Preferred:Knowledge of MS Office, Excel, PowerPoint, MS TeamsDirect cardiac patient care experience – RN, RT, CVIS, Paramedic, CRMWORK ENVIRONMENTVariable conditions during travelMinimal noise volume typical to an office or hospital environmentPossible environmental exposure to infectious disease (hospital and clinic settings)Extended hours when neededDrug-freePHYSICAL DEMANDSAbility to travel by carFrequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usageFrequent stationary position, often standing or sitting for prolonged periods of timeFrequent computer useFrequent phone and other business machine use
Occasional bending and stooping Ability to lift up to 40 pounds unassisted, at times from in and out of vehicleTRAVELFrequent travel by car in agreed upon geographyOTHER DUTIES:This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Job DescriptionJob DescriptionThe Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and the team of Regional Clinical Advisors (RCA). The APS will serve as the local patient care representative to provide effective and efficient patient fittings. We have an opening in Pomona, CA.This is a paid per fitting position. ESSENTIAL DUTIESAct as a contractor ASSURE® Patient Specialist (APS) to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters. The APS will be trained and Certified as an ASSURE Patient Specialist by Kestra.Ability to provide instruction and instill confidence in Assure® patients with demonstrated patient care skillsWillingness to contact prescribers, caregivers and patients to schedule servicesAbility to accept an assignment that could include daytime, evening, and weekend hoursTravel to hospitals, patient’s homes and other healthcare facilities to provide fitting servicesMeasure the patient to determine the correct garment sizeReview and transmit essential paperwork with the patient to receive the Assure® garment and servicesManage inventory of the Assure® system kits, garments, and electronic equipment used in fittings Flexibility of work schedule and competitive pay providedAdhere to Pledge of ConfidentialityInformation regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case.COMPETENCIESPassion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.Integrity: Commitment, accountability, and dedication to the highest ethical standards.Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service. Action/Results: High energy, decisive planning, timely execution.Innovation: Generation of new ideas from original thinking.Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations. Highly organized, service and detail orientated Passionate about the heart-failure space and a strong desire to make a differenceStrong interpersonal skills with communicating and assisting clinicians with providing care for patients. Interest and desire for life-long learning to continuously improve over time. RequirementsEducation/Experience Required:1 year in a paid patient care experience (not as a family care giver)Clinical or engineering background which may include but is not limited to nurses, cardiac device sales representatives, clinical engineers, catheterization lab technicians, physician assistants, or ECG technicians.Disclosure of personal NPI number (if applicable)Completion of background check. Florida and Ohio must complete a level 2 screening paid for by Kestra.Willingness to pay an annual DME fee which is deducted from the completed work orderAbility to pay for vendor credentialing upfront during a 90-day probationary periodExperience in patient and/or clinician educationValid driver’s license in state of residence with a good driving recordAbility to consistently work remotely Disclosures are required for any potential relationships and referral sourcesMust be able to achieve credentialing for hospital system entry including, but not limited to:Documentation of vaccination and immunization status Pass background checkPass drug screening testingReview and agree to hospital policies and procedures Completion of online courses, i.e., HIPAA, Bloodborne Pathogens and Electrical/Fire Safety Preferred:Knowledge of MS Office, Excel, PowerPoint, MS TeamsDirect cardiac patient care experience – RN, RT, CVIS, Paramedic, CRMWORK ENVIRONMENTVariable conditions during travelMinimal noise volume typical to an office or hospital environmentPossible environmental exposure to infectious disease (hospital and clinic settings)Extended hours when neededDrug-freePHYSICAL DEMANDSAbility to travel by carFrequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usageFrequent stationary position, often standing or sitting for prolonged periods of timeFrequent computer useFrequent phone and other business machine use
Occasional bending and stooping Ability to lift up to 40 pounds unassisted, at times from in and out of vehicleTRAVELFrequent travel by car in agreed upon geographyOTHER DUTIES:This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Job DescriptionJob DescriptionThe Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and the team of Regional Clinical Advisors (RCA). The APS will serve as the local patient care representative to provide effective and efficient patient fittings. We have an opening in Escondido, CAThis is a paid per fitting position. ESSENTIAL DUTIESAct as a contractor ASSURE® Patient Specialist (APS) to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters. The APS will be trained and Certified as an ASSURE Patient Specialist by Kestra.Ability to provide instruction and instill confidence in Assure® patients with demonstrated patient care skillsWillingness to contact prescribers, caregivers and patients to schedule servicesAbility to accept an assignment that could include daytime, evening, and weekend hoursTravel to hospitals, patient’s homes and other healthcare facilities to provide fitting servicesMeasure the patient to determine the correct garment sizeReview and transmit essential paperwork with the patient to receive the Assure® garment and servicesManage inventory of the Assure® system kits, garments, and electronic equipment used in fittings Flexibility of work schedule and competitive pay providedAdhere to Pledge of ConfidentialityInformation regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case.COMPETENCIESPassion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.Integrity: Commitment, accountability, and dedication to the highest ethical standards.Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service. Action/Results: High energy, decisive planning, timely execution.Innovation: Generation of new ideas from original thinking.Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations. Highly organized, service and detail orientated Passionate about the heart-failure space and a strong desire to make a differenceStrong interpersonal skills with communicating and assisting clinicians with providing care for patients. Interest and desire for life-long learning to continuously improve over time. RequirementsEducation/Experience Required:1 year in a paid patient care experience (not as a family care giver)Clinical or engineering background which may include but is not limited to nurses, cardiac device sales representatives, clinical engineers, catheterization lab technicians, physician assistants, or ECG technicians.Disclosure of personal NPI number (if applicable)Completion of background check. Florida and Ohio must complete a level 2 screening paid for by Kestra.Willingness to pay an annual DME fee which is deducted from the completed work orderAbility to pay for vendor credentialing upfront during a 90-day probationary periodExperience in patient and/or clinician educationValid driver’s license in state of residence with a good driving recordAbility to consistently work remotely Disclosures are required for any potential relationships and referral sourcesMust be able to achieve credentialing for hospital system entry including, but not limited to:Documentation of vaccination and immunization status Pass background checkPass drug screening testingReview and agree to hospital policies and procedures Completion of online courses, i.e., HIPAA, Bloodborne Pathogens and Electrical/Fire Safety Preferred:Knowledge of MS Office, Excel, PowerPoint, MS TeamsDirect cardiac patient care experience – RN, RT, CVIS, Paramedic, CRMWORK ENVIRONMENTVariable conditions during travelMinimal noise volume typical to an office or hospital environmentPossible environmental exposure to infectious disease (hospital and clinic settings)Extended hours when neededDrug-freePHYSICAL DEMANDSAbility to travel by carFrequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usageFrequent stationary position, often standing or sitting for prolonged periods of timeFrequent computer useFrequent phone and other business machine use
Occasional bending and stooping Ability to lift up to 40 pounds unassisted, at times from in and out of vehicleTRAVELFrequent travel by car in agreed upon geographyOTHER DUTIES:This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Job DescriptionJob DescriptionThe Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and the team of Regional Clinical Advisors (RCA). The APS will serve as the local patient care representative to provide effective and efficient patient fittings. This is a paid per fitting position. ESSENTIAL DUTIESAct as a contractor ASSURE® Patient Specialist (APS) to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters. The APS will be trained and Certified as an ASSURE Patient Specialist by Kestra.Ability to provide instruction and instill confidence in Assure® patients with demonstrated patient care skillsWillingness to contact prescribers, caregivers and patients to schedule servicesAbility to accept an assignment that could include daytime, evening, and weekend hoursTravel to hospitals, patient’s homes and other healthcare facilities to provide fitting servicesMeasure the patient to determine the correct garment sizeReview and transmit essential paperwork with the patient to receive the Assure® garment and servicesManage inventory of the Assure® system kits, garments, and electronic equipment used in fittings Flexibility of work schedule and competitive pay providedAdhere to Pledge of ConfidentialityInformation regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case.COMPETENCIESPassion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.Integrity: Commitment, accountability, and dedication to the highest ethical standards.Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service. Action/Results: High energy, decisive planning, timely execution.Innovation: Generation of new ideas from original thinking.Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations. Highly organized, service and detail orientated Passionate about the heart-failure space and a strong desire to make a differenceStrong interpersonal skills with communicating and assisting clinicians with providing care for patients. Interest and desire for life-long learning to continuously improve over time. RequirementsEducation/Experience Required:1 year in a paid patient care experience (not as a family care giver)Clinical or engineering background which may include but is not limited to nurses, cardiac device sales representatives, clinical engineers, catheterization lab technicians, physician assistants, or ECG technicians.Disclosure of personal NPI number (if applicable)Completion of background check. Florida and Ohio must complete a level 2 screening paid for by Kestra.Willingness to pay an annual DME fee which is deducted from the completed work orderAbility to pay for vendor credentialing upfront during a 90-day probationary periodExperience in patient and/or clinician educationValid driver’s license in state of residence with a good driving recordAbility to consistently work remotely Disclosures are required for any potential relationships and referral sourcesMust be able to achieve credentialing for hospital system entry including, but not limited to:Documentation of vaccination and immunization status Pass background checkPass drug screening testingReview and agree to hospital policies and procedures Completion of online courses, i.e., HIPAA, Bloodborne Pathogens and Electrical/Fire Safety Preferred:Knowledge of MS Office, Excel, PowerPoint, MS TeamsDirect cardiac patient care experience – RN, RT, CVIS, Paramedic, CRMWORK ENVIRONMENTVariable conditions during travelMinimal noise volume typical to an office or hospital environmentPossible environmental exposure to infectious disease (hospital and clinic settings)Extended hours when neededDrug-freePHYSICAL DEMANDSAbility to travel by carFrequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usageFrequent stationary position, often standing or sitting for prolonged periods of timeFrequent computer useFrequent phone and other business machine use
Occasional bending and stooping Ability to lift up to 40 pounds unassisted, at times from in and out of vehicleTRAVELFrequent travel by car in agreed upon geographyOTHER DUTIES:This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
