About the Role:
As a Customer Service Agent at Kenmore Air based at Boeing Field, you will be the primary point of contact for our valued passengers, ensuring a seamless and positive travel experience from booking to boarding. Your role is critical in managing customer inquiries, processing reservations, and providing timely information about flight schedules and services. You will collaborate closely with flight crews and ground operations to coordinate passenger needs and resolve any issues that arise efficiently. This position demands a high level of professionalism, empathy, and communication skills to maintain Kenmore Air’s reputation for exceptional customer service. Ultimately, your efforts will contribute to customer satisfaction, loyalty, and the overall success of our airline operations.
Minimum Qualifications:
High school diploma or equivalent.Previous experience in customer service, preferably in the airline or travel industry.Proficiency with computer reservation systems and basic office software.Excellent verbal and written communication skills in English.Ability to work flexible hours, including weekends and holidays.Preferred Qualifications:
Experience with Kenmore Air’s reservation or ticketing systems.Bilingual abilities, especially in Spanish or other commonly spoken languages in the region.Knowledge of FAA regulations and airline operational procedures.Strong conflict resolution and multitasking skills.Certification in customer service or hospitality-related training.Responsibilities:
Greet and assist passengers in a courteous and professional manner, both in person and via phone or email.Process flight reservations, ticketing, and check-in procedures accurately and efficiently.Provide up-to-date information regarding flight schedules, delays, cancellations, and baggage policies.Handle customer inquiries, complaints, and special requests with patience and problem-solving skills.Coordinate with flight crews and ground staff to ensure smooth boarding and timely departures.Maintain accurate records of customer interactions and transactions in the company’s reservation system.Adhere to all safety, security, and regulatory requirements related to passenger handling.Support additional administrative tasks as needed to facilitate daily operations.Skills:
The required skills such as effective communication and computer proficiency are essential for managing reservations, addressing passenger concerns, and coordinating with team members daily. Strong interpersonal skills enable the agent to create a welcoming environment and handle diverse customer needs with empathy and professionalism. Problem-solving abilities are frequently applied to resolve scheduling conflicts, service disruptions, or passenger complaints promptly. Preferred skills like bilingualism enhance communication with a broader customer base, improving service inclusivity and satisfaction. Additionally, knowledge of airline regulations and operational procedures ensures compliance and safety while supporting efficient workflow in a fast-paced environment.
Read LessAircraft Painter
Full-Time | On-Site | Kenmore, WA | $26 – $38 per hour
Kenmore Air is seeking a skilled Aircraft Painter to join our maintenance and restoration team. This is a hands-on role requiring precision, craftsmanship, and a commitment to quality in every coat. If you take pride in a perfect finish and want to work on iconic aircraft in a one-of-a-kind Pacific Northwest setting, this is your role.
What You Will Do
• Prepare aircraft surfaces for painting including cleaning, sanding, masking, and priming
• Apply paint, coatings, and finishes to aircraft exteriors and interior components using spray equipment and other application methods
• Mix, match, and blend paints and coatings to specification
• Inspect finished work for quality, coverage, and compliance with drawings and customer requirements
• Ensure all work is performed in compliance with FAA regulations and company safety standards
• Document work performed in accordance with company and regulatory requirements
• Maintain spray equipment and paint shop in clean, safe working order
What You Must Bring
• Minimum 2 years of experience in aircraft, automotive, or industrial painting
• Proficiency with spray equipment and surface preparation techniques
• Knowledge of paint mixing, application, and finishing methods
• Familiarity with safety protocols including proper use of PPE, ventilation requirements, and hazardous materials handling
• Strong attention to detail and quality of finish
• Ability to read and interpret work orders and technical drawings
Nice to Have
• Prior experience in aircraft painting or aviation MRO environment
• Knowledge of FAA-approved coatings and materials
• Experience with custom paint schemes, graphics, or detailing
Why Join Us
Kenmore Air is one of the most storied aviation companies in the Pacific Northwest. Our aircraft are iconic and our standards are high. We value craftsmanship, integrity, and a team-oriented culture. If you want to do work you are proud of in a place that treats you like family, we would love to meet you.
Kenmore is an Equal Employment Opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected status under applicable law.6321 NE 175th Street, Kenmore, WA 98028 | (866) 435-9524 | www.kenmoreair.com
Read LessAircraft Mechanic
Kenmore Air is an iconic company dedicated to its employees and customers! Serving the Pacific Northwest for nearly 80 years, we provide scenic tours, scheduled service and charters. We also operate two airplane maintenance facilities, sell airplane parts and provide flight instruction. If you are looking for a challenging, yet rewarding position, then this may be the perfect job for you!
Essential Duties and Responsibilities:
Inspect and identify defective or broken parts on aircraft as well as make repairs to gas/diesel engines, hydraulic, electrical, and mechanical systems.Run diagnostic tests to identify malfunctionsPerform monthly, quarterly and annual checks on the aircraft.Maintain records relating to maintenance.Ensure our aircraft services team can operate effectively by providing proper preventative care to equipment and timely repairs to broken equipment.Maintain a safe and secure work environment, in accordance with local health, safety, and security policies and procedures.Position Requirements:
FAA Airframe and Powerplant Mechanic Certificate (A&P Certificate).Minimum of two (2) years current general aviation maintenance experience, preferred.A valid US Driver’s License.Must be able to pass background check, drug test, and employment verification.A complete set of tools designed for or appropriate for aircraft maintenance.Good Communication skills.Problem solving and organization skills are requiredExercise good judgment in working with people in a team environment as well as in aircraft maintenance and safety.Physical Requirements:
Bending and stooping to pick up tow bars and other equipment, up to 50 lbs.Stooping below wings to chock aircraft.Standing for extended periods of time.Good hand-eye coordination with good peripheral vision.Manual dexterity and physical strength necessary to operate tools or make adjustments and repairs.Frequent lifts or pulls of up to 50 lbs. are normal and the physical requirements include stooping, kneeling, climbing, bending, twisting, sitting, crouching, reaching, and handling.Ability withstand exposure to loud aircraft noise, chemicals, jet fuels and hydraulic fluids.Why Join Us
At Kenmore, we are guided by a commitment to safety, stewardship, and excellence for our passengers, our aircraft, and the communities we serve. We take pride in delivering memorable flying experiences through friendly, personalized service, while upholding trusted, transparent, and reliable operations.
With roots as a family-owned business, we continue to honor a legacy of craftsmanship, integrity and long-term thinking. From internationally recognized aircraft maintenance and restoration to iconic scenic seaplane flights, we value both technical expertise and a welcoming, team-oriented culture. We believe attitude and professionalism are just as important as skill, and we strive to treat our passengers and coworkers like family.
Equal Employment Opportunity (EOE)
Kenmore is an Equal Employment Opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected status under applicable law. We are committed to fostering a diverse and inclusive workplace and encourage all qualified applicants to apply.
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