About the Role:
As a Customer Service Agent at Kenmore Air based at Boeing Field, you will be the primary point of contact for our valued passengers, ensuring a seamless and positive travel experience from booking to boarding. Your role is critical in managing customer inquiries, processing reservations, and providing timely information about flight schedules and services. You will collaborate closely with flight crews and ground operations to coordinate passenger needs and resolve any issues that arise efficiently. This position demands a high level of professionalism, empathy, and communication skills to maintain Kenmore Air’s reputation for exceptional customer service. Ultimately, your efforts will contribute to customer satisfaction, loyalty, and the overall success of our airline operations.
Minimum Qualifications:
High school diploma or equivalent.Previous experience in customer service, preferably in the airline or travel industry.Proficiency with computer reservation systems and basic office software.Excellent verbal and written communication skills in English.Ability to work flexible hours, including weekends and holidays.Preferred Qualifications:
Experience with Kenmore Air’s reservation or ticketing systems.Bilingual abilities, especially in Spanish or other commonly spoken languages in the region.Knowledge of FAA regulations and airline operational procedures.Strong conflict resolution and multitasking skills.Certification in customer service or hospitality-related training.Responsibilities:
Greet and assist passengers in a courteous and professional manner, both in person and via phone or email.Process flight reservations, ticketing, and check-in procedures accurately and efficiently.Provide up-to-date information regarding flight schedules, delays, cancellations, and baggage policies.Handle customer inquiries, complaints, and special requests with patience and problem-solving skills.Coordinate with flight crews and ground staff to ensure smooth boarding and timely departures.Maintain accurate records of customer interactions and transactions in the company’s reservation system.Adhere to all safety, security, and regulatory requirements related to passenger handling.Support additional administrative tasks as needed to facilitate daily operations.Skills:
The required skills such as effective communication and computer proficiency are essential for managing reservations, addressing passenger concerns, and coordinating with team members daily. Strong interpersonal skills enable the agent to create a welcoming environment and handle diverse customer needs with empathy and professionalism. Problem-solving abilities are frequently applied to resolve scheduling conflicts, service disruptions, or passenger complaints promptly. Preferred skills like bilingualism enhance communication with a broader customer base, improving service inclusivity and satisfaction. Additionally, knowledge of airline regulations and operational procedures ensures compliance and safety while supporting efficient workflow in a fast-paced environment.
Read LessAircraft Mechanic
Kenmore Air is an iconic company dedicated to its employees and customers! Serving the Pacific Northwest for nearly 80 years, we provide scenic tours, scheduled service and charters. We also operate two airplane maintenance facilities, sell airplane parts and provide flight instruction. If you are looking for a challenging, yet rewarding position, then this may be the perfect job for you!
Essential Duties and Responsibilities:
Inspect and identify defective or broken parts on aircraft as well as make repairs to gas/diesel engines, hydraulic, electrical, and mechanical systems.Run diagnostic tests to identify malfunctionsPerform monthly, quarterly and annual checks on the aircraft.Maintain records relating to maintenance.Ensure our aircraft services team can operate effectively by providing proper preventative care to equipment and timely repairs to broken equipment.Maintain a safe and secure work environment, in accordance with local health, safety, and security policies and procedures.Position Requirements:
FAA Airframe and Powerplant Mechanic Certificate (A&P Certificate).Minimum of two (2) years current general aviation maintenance experience, preferred.A valid US Driver’s License.Must be able to pass background check, drug test, and employment verification.A complete set of tools designed for or appropriate for aircraft maintenance.Good Communication skills.Problem solving and organization skills are requiredExercise good judgment in working with people in a team environment as well as in aircraft maintenance and safety.Physical Requirements:
Bending and stooping to pick up tow bars and other equipment, up to 50 lbs.Stooping below wings to chock aircraft.Standing for extended periods of time.Good hand-eye coordination with good peripheral vision.Manual dexterity and physical strength necessary to operate tools or make adjustments and repairs.Frequent lifts or pulls of up to 50 lbs. are normal and the physical requirements include stooping, kneeling, climbing, bending, twisting, sitting, crouching, reaching, and handling.Ability withstand exposure to loud aircraft noise, chemicals, jet fuels and hydraulic fluids.Why Join Us
At Kenmore, we are guided by a commitment to safety, stewardship, and excellence for our passengers, our aircraft, and the communities we serve. We take pride in delivering memorable flying experiences through friendly, personalized service, while upholding trusted, transparent, and reliable operations.
With roots as a family-owned business, we continue to honor a legacy of craftsmanship, integrity and long-term thinking. From internationally recognized aircraft maintenance and restoration to iconic scenic seaplane flights, we value both technical expertise and a welcoming, team-oriented culture. We believe attitude and professionalism are just as important as skill, and we strive to treat our passengers and coworkers like family.
Equal Employment Opportunity (EOE)
Kenmore is an Equal Employment Opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected status under applicable law. We are committed to fostering a diverse and inclusive workplace and encourage all qualified applicants to apply.
Read LessAbout the Role:
Kenmore Air is an iconic company dedicated to its employees and customers! Serving the Pacific Northwest for 80 years, we provide scenic tours, scheduled service and charters. We also operate two airplane maintenance facilities, sell airplane parts and provide flight instruction. If you are looking for a challenging, yet rewarding position, then this may be the perfect job for you!
The Avionics Technician plays a critical role in ensuring the safety, reliability, and optimal performance of aircraft electronic systems. This position involves the installation, inspection, maintenance, troubleshooting, and repair of avionics equipment and systems on various types of aircraft. The technician will work closely with engineering and maintenance teams to diagnose issues and implement effective solutions that comply with regulatory standards. A strong focus on precision and adherence to technical manuals and wiring diagrams is essential to maintain the integrity of flight controls and communication systems. Ultimately, the Avionics Technician contributes to the overall airworthiness of the aircraft, supporting safe and efficient flight operations.
Minimum Qualifications:
High school diploma or equivalent with completion of an FAA-approved avionics technician training program.Valid FAA Airframe and Powerplant (A&P) certificate or equivalent certification.Proven experience working with aircraft avionics systems and equipment.Strong understanding of wiring diagrams, soldering techniques, and electronic troubleshooting.Ability to read and interpret technical manuals and maintenance documentation.Preferred Qualifications:
Associate degree or higher in avionics technology, electronics, or a related field.Experience with advanced flight control systems and integrated avionics suites.Familiarity with FAA regulations and compliance procedures beyond basic certification.Proficiency in using computerized maintenance tracking systems.Prior experience working in a commercial or military aviation maintenance environment.Responsibilities:
Perform routine and non-routine maintenance, inspections, and repairs on avionics systems including communication, navigation, radar, and flight control systems.Interpret and work from wiring diagrams, schematics, and technical manuals to install and troubleshoot avionics equipment accurately.Conduct soldering and wiring tasks to ensure secure and reliable electrical connections within avionics assemblies.Test avionics systems using specialized diagnostic equipment to identify malfunctions and verify repairs.Collaborate with maintenance and engineering teams to document work performed and ensure compliance with FAA regulations and company standards.Skills:
The required skills such as avionics systems knowledge, soldering, and interpreting wiring diagrams are applied daily to diagnose and repair complex aircraft electronic systems, ensuring their functionality and safety. Expertise in aircraft maintenance and avionics equipment allows the technician to perform precise installations and modifications while adhering to strict regulatory standards. Flight control system understanding is essential for troubleshooting and maintaining critical flight instruments and controls. Preferred skills like familiarity with advanced avionics suites and computerized maintenance systems enhance efficiency and accuracy in maintenance tasks. Together, these skills enable the technician to maintain high standards of aircraft readiness and operational safety.
As the leading employer in our industry in the Pacific Northwest, Kenmore Air is proud to offer a competitive total compensation package as well as a benefits program designed to support our employees and their families. Benefits include medical, vision and dental coverage, 401(k) with company match immediately vested upon eligibility, Flight benefits with specific carriers learn more about Kenmore Air Harbor, please visit www.kenmoreair.com
Kenmore Air is an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, age, gender identity, sexual orientation, color, religion, sex, marital status, national origin, protected veteran status, disability status, or any other status protected by federal, state, or local law.
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