Oversee Red Cap program, provide operational support to the Service Department. Roles will include: Appointment Coordinator, Customer Relations Specialist, Dispatcher, Porter, Courtesy Vehicle Driver. Answer telephones, input data on computer and perform filing duties. Maintain accurate and on-time reports and records relative to functions of the business. Receive payments from customers and always provide courteous customer service.
FUNCTIONS:
Pick up and deliver customer vehicles. Set up appointments for service customers.Answer telephones quickly in a friendly and personable manner.Receive payments from customers and operate cash register.Make change, cash checks and issue receipts to customers.Balance cash drawer and verify cash on hand each day at day end for bank deposit.Handle customer complaints with integrity and poise. Resolve complaints or refer complaining customer to the appropriate individual for further communication.Refer customers who have additional questions about their repair order to the service advisor or service manager.Close repair orders and service tickets each day.Daily filing and record keeping.Perform any other special duties requested by the general manager, controller or other department managers.
MINIMUM QUALIFICATIONS:
A minimum of one year of experience in related field.Ability to understand and follow instructions in English.Computer experience and knowledge using various programs.Must have valid driver's license and maintain a clean driving record.
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We are looking for an Automotive Lube Technician to join our growing team! This role will focus on performing maintenance, diagnostics, and repairs on a wide range of vehicles to ensure safety, reliability, and customer satisfaction.
By working at a Ford dealership, you can be part of a brand that honors the past and invests in the future. Join the Ford Family, where we value service to each other and the world as much as to our customers.
Compensation and BenefitsCompetitive Pay
Flexible Working Hours
Health, Dental, and Vision Insurance
Paid Time Off & Sick Leave
401(K) Retirement Plan
ResponsibilitiesPerform work specified on repair orders efficiently and accurately, in accordance with dealership and manufacturer standards
Test and inspect vehicle systems and components to ensure proper operation and compliance with safety standards
Diagnose the cause of malfunctions and perform required repairs
Conduct regular maintenance services such as oil changes, tire rotations, brake inspections, and fluid checks
Communicate directly with the Service Advisor to inform customers of additional service needs
Repair or replace worn parts and systems to prevent breakdowns
Operate power tools, diagnostic equipment, and other specialized service tools
Maintain a clean and organized work area
Follow all safety procedures and dealership policies
RequirementsFord Certification preferred
Previous experience as an automotive service technician (1+ year in a dealership or service department)
Strong mechanical and diagnostic skills with attention to detail
Ability to identify vehicle issues quickly and accurately
Solid understanding of vehicle systems, diagnostics, and repair processes
Effective communication and problem-solving abilities
High school diploma or GED required; technical degree preferred
Ability to lift up to 50 lbs and stand for extended periods
Proficiency with computers and diagnostic software
Positive, team-oriented attitude and commitment to excellent customer service
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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We are looking for a Lube Technician to join our growing team! This role will focus on performing maintenance, diagnostics, and repairs on a wide range of vehicles to ensure safety, reliability, and customer satisfaction.
By working at a Ford dealership, you can be part of a brand that honors the past and invests in the future. Join the Ford Family, where we value service to each other and the world as much as to our customers.
Compensation and BenefitsCompetitive Pay
Flexible Working Hours
Health, Dental, and Vision Insurance
Paid Time Off & Sick Leave
401(K) Retirement Plan
ResponsibilitiesPerform work specified on repair orders efficiently and accurately, in accordance with dealership and manufacturer standards
Test and inspect vehicle systems and components to ensure proper operation and compliance with safety standards
Diagnose the cause of malfunctions and perform required repairs
Conduct regular maintenance services such as oil changes, tire rotations, brake inspections, and fluid checks
Communicate directly with the Service Advisor to inform customers of additional service needs
Repair or replace worn parts and systems to prevent breakdowns
Operate power tools, diagnostic equipment, and other specialized service tools
Maintain a clean and organized work area
Follow all safety procedures and dealership policies
RequirementsFord Certification preferred
Previous experience as an automotive service technician (1+ year in a dealership or service department)
Strong mechanical and diagnostic skills with attention to detail
Ability to identify vehicle issues quickly and accurately
Solid understanding of vehicle systems, diagnostics, and repair processes
Effective communication and problem-solving abilities
High school diploma or GED required; technical degree preferred
Ability to lift up to 50 lbs and stand for extended periods
Proficiency with computers and diagnostic software
Positive, team-oriented attitude and commitment to excellent customer service
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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We are looking for a Ford Certified Service Technician to join our growing team! The right candidate will have a strong service technician background and ASE & Ford certified. The day-to-day duties include performing work on specific repair orders and diagnosing what repairs need to be done.
By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
Benefits:
Health, Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Employee vehicle purchase plans
Family owned and operated
Long term job security
Flexible Work Schedule
Responsibilities
Perform work specified on the repair order with efficiency and in accordance with dealership
Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment
Diagnose, maintain, and repair vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc.
Communicate directly with the Service Advisor so that customers are informed if any additional service is needed. Provide an estimate of time needed for additional repairs
Execute repairs under warranty to manufacturer specifications
Qualifications
2+ years of Service Technician experience preferred
High school diploma or equivalent, ASE Certification required
Ford Certification
Previous experience at a Ford dealership is preferred
B level qualifications, including Diagnostic, Electrical and Engine Repair
Dexterity, requiring a steady hand, excellent hand-eye coordination
Mechanical and troubleshooting skills and ability to operate electronic diagnostic equipment
Excellent customer service skills and basic computer competencies
Positive, friendly attitude, along with an eagerness to improve
Enjoy working in a dynamic environment
Teammate with ability to collaborate with others effectively
Ability to learn new technology, repair and service procedures and specifications
Valid driver's license and clean driving record
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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