Department: Sales Fleet Department
Functions: Assist the fleet department and team with transactions and documentation.
Relationships:
Reports to Director of Fleet.Works closely with the sales fleet team.Responsibilities and Authority:
Prepare and maintain spreadsheet with all Fleet inventory including all sold Fleet units. Receive and process paperwork and collect any missing stipulations from the Fleet department. Create deals for Fleet vehicles sold. Request title documents. Ensure that name and address files are updated on an ongoing basis. Receive deal from Fleet Sales Team.Build deal in CDK.Review the deal in F&I screens in CDK for accurate accounting and other transaction details. Prepare deal recap copies, sticker, and file deals. Monitor, update, and resolve open items for deals on the problem list.Handling signing of all state and legal paperwork for transaction. Collect payments and receipts fund into CDK.Book and report deals to the manufacturers. Assist in physically driving units to customers/businesses.Assist in retrieving vehicles for delivery (gas and sending to detail).Assist in merchandising the lot/moving units around the lot/parking units in an orderly manner. Stock in units in CDK and scan them to accounting.Coordinate with sales lot porter on fresh inventory and stocking units in.Assist on snow days removing snow and moving inventory for lot to be plowed. Assist with floor plan audits and tracking inventory.Help accounting staff and any tasks requested by Management. Confirm all required documentation is collected for incentives. File for all municipal SOP incentives, verify VQ2 filed on vehicles and all related topics. Scan all deals into digital deal jackets. Confirm accuracy of commercial sales log monthly. Assist with ordering vehicles. Confirmed receipt of invoice to customer and assisting in collection of receivables on fleet accounts. Any other tasks deemed necessary per Management.Qualifications:
Able to read and comprehend instructions and information. High School diploma or the equivalent. Computer knowledge preferred. Professional personal appearance. Valid state driver’s license and a good driving record required.
Working Conditions:
Will work at a desk in an office setting. Will spend time outdoors on the lot year-round. Will have personal interaction with customers. Required to stand, stoop, lift, push, pull, kneel, crouch, and reach repeatedly during the shift.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Department: Body Shop
Functions: Responsible for making accurate repairs. Responsible for selling additional services needed. Provide customer satisfaction in accordance with dealer guidelines and standards. Contribute to the body shop department’s profitability.
Relationships: Reports to Body Shop Manager and Calibration Manager.
Responsibilities and Authority:
Customer Satisfaction:
Maintain customer satisfaction indexes at levels set by dealer and factory.Provide timely, quality service the first time.Resolving customer problems with the service they received in a quick, and courteous manner.Any other tasks deemed necessary by Management.Service:
Receive repair orders and take vehicle to and from assigned work areas.Responsible for making correct repairs the first time.Perform work as outlined on the repair order with efficiency and accuracy.Perform work in accordance with dealership and factory standards.Diagnose cause of any malfunction and perform repair.Communicate with parts department to obtain needed parts.Save and tag parts if the job is under warranty or if requested by customer.Examine vehicle to determine if additional safety or service work is needed.Advise manager if additional work is needed or if repairs cannot be completed within the time promised.Road-test vehicles, keeping in mind that customer’s vehicle should always be treated with the utmost care and respect.Maintain cleanliness of customer’s car.Keep shop area neat and clean.All tools and shop equipment need to be put in designated areas at the end of day. All old parts and debris need to be cleaned/swept from tool box and work area. Responsible for all dealership tools and their maintenance.Understand and follow federal, state and local regulations as to the disposal of hazardous materials.Follow requirements of documentation as required by Manufacturer and Dealership. Any other tasks deemed necessary by Management.Human Resources, Training and Development:
Attend factory sponsored training classes.Attend safety related training classes.Maintain at least one (1) ASE Certification.Keep abreast of all factory technical bulletins.Any other tasks deemed necessary by Management.Inter- and Intra-departmental Relations:
Establish and maintain a good working relationship within the body shop department and with other departments to reduce conflict and maintain dealer profitability.Assist estimators or others to resolve customer complaints.Maintain open communication with parts department to ensure prompt service for customer.Assist sales department in the sales of new and used vehicles when appropriate.Any other tasks deemed necessary by Management. Requirements:Qualifications:
High School diploma or the equivalent. Ability to read and comprehend instructions and information. Sales and supervisory experience preferred. Valid driver’s license and good driving record. Excellent communication skills. ASE training and Certification desired.
Working Conditions:
The Service Technician works both outdoors and indoors. Some evening and Saturday hours may be required. The Technician will stand 4-10 ½ hours per shift, lift parts weighing up to 50lbs. several times during a shift, and use hoist and test equipment as needed. She/he will stoop, kneel, crouch, reach, handle, lift, push and pull often. She/he will be exposed to noise, heat, cold, vibration, dust, fumes and other hazardous and nonhazardous materials daily. Road testing of vehicles may be required. The Technician will be required to wear a dealership uniform at all times.
NOTE:
THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF THE RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS, WORKINGCONDITIONS ASSOCIATED WITH THIS POSITION. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE DEALERSHIP RESERVES THE RIGHT TO REVISE THE FUNCTIONS, DUTIES AND REQUIREMENTS OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Functions: Repairs and/or replaces all body shop parts on vehicles brought in with body damage.
Relationships: Reports to Body Shop Manager and Production Manager.
Responsibilities and Authorities:
Inspect vehicle for frame damage or other damage not noted on repair estimate.Immediately advise body shop manager of any hidden or missed vehicle damage which is not listed on the estimate or work order.Remove and replace body parts, glass and cosmetic parts from vehicle.Replace, straighten, pull and repair any damaged panels or parts. Apply filler and finish to match original contours.Check all parts received for defects and/or flaws before using. Verify correct parts are being used on vehicle before work begins.Complete and verify all work as described on estimate or work order.Return all unused or repairable parts to parts coordinator after job is completed.Monitor safe working conditions and proper application of supplies and materials.Maintain cleanliness of work area.Clean and return all shop tools and equipment to designated area at the end of each day.Advise the body shop manager of potentially hazardous conditions or of damaged tools and equipment.Any other tasks deemed necessary per Management. Requirements:Qualifications:
Ability to read and comprehend instructions and information. Working knowledge of body parts and bodies of vehicles. Valid driver’s license and good driving record.
Working Conditions:
This is a physically demanding position. Will stand six to eight hours per day. Will stoop, kneel, crouch, crawl, reach, lift, handle, push and pull. Will use hand and power tools. Will lift parts weighing up to 70 lbs. Will be exposed to noise, vibration, dust, heat, cold, fumes and other hazardous and non-hazardous materials.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
