Department: Fleet Sales for Kelley Automotive Group
Functions:
Primary contact between sales department, customers, and the commercial accounts.Maintain customer enthusiasm for all our products and services.Represent all Kelley Automotive brands.Work as a team to continue to grow the Kelley Automotive Group’s business portfolio.Relationships: Reports to the General Manager and Vice President of Sales.
Responsibilities and Authority:
Sales
Learn and present the non-confrontational selling process to every interested customer/Fleet account.Deliver vehicles personally as directed by the supervisor.Work your assigned shift.Conduct a demonstration and offer a test drive to each customer.Prospect for customers using telephone, email, direct mail, personal contacts, referrals as directed by your supervisor.Report sales to each manufacturer appropriately according to OEM requirements. Complete manufacturers required Commercial/Fleet Training paths.Assist in proper vehicle display both inside the showroom and on the display lots.Assist in snow removal and lot merchandising. Attend scheduled sales meetings as requested & forecast quarterly meetings.Stock units in CDK and utilize sales functions within CDK.Understand the rules of the Intent to Bid & GSA for Government Deals.Build and print deals in CDK. Resolve issues on the problem list quickly.Collect funds from customers at time of delivery or with Purchase Order.Complete Business Choice claims and have documentation in deal for auditing purpose. Assist collection matters on outstanding Purchase Orders (in the event of slow day). Any other tasks deemed necessary by Management.Customer Satisfaction
Help resolve any challenges a customer might have before and after a delivery.Greet all customers promptly and courteously upon their arrival at the dealership.Develop a relationship with the service and parts departments based on trust and a mutual understanding of customer satisfaction.Believe and live the Kelley Automotive philosophy both on and off your assigned shifts. Any other tasks deemed necessary by Management.Housekeeping
Maintain work area in a clean and uncluttered fashion, free of personal effects.Keep company chase vehicles clean and presentable at all times, this includes no smoking in company vehicles or on any Kelley campus. When need arises and time permits, straighten, and keep the product brochure area tidy and neat.Straighten lot and remove snow from vehicles as directed by Management. Any other tasks deemed necessary by Management.Professional Development
Attend training programs as required by Management.Attend Fleet/Commercial/Government shows to promote KAG & products.Maintain thorough knowledge of all products and services Kelley and the manufacturers offer, as well as those offered by our competitors. Know, understand, and practice the ethics of the auto industry.Any other tasks deemed necessary by Management.Qualifications
High School diploma or the equivalent. College degree preferred. Must have the ability to read and comprehend instructions and information. Must have a valid driver’s license and a good driving record. Professional personal appearance. Must have good judgment and be motivated. Must have good communication skills with customers.
Working Conditions
Will stand and move throughout the dealership facility (lot, showroom, service aisles, etc.) for most of the shift. Will spend time outdoors showing vehicles to prospective customers. Will drive vehicles in traffic during test drives. Evening, holiday and weekend hours will be required.
NOTE:
THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF THE RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS, WORKINGCONDITIONS ASSOCIATED WITH THIS POSITION. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE DEALERSHIP RESERVES THE RIGHT TO REVISE THE FUNCTIONS, DUTIES AND REQUIREMENTS OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Department: Service Client Care Center
Function: The Client Care Manager (CCM) oversees the Service Client Care Center and is responsible for managing inbound and outbound service communications, including appointment scheduling, follow-up, and marketing calls. The CCM trains and coaches Service Coordinators (SCs) on effective telephone techniques to improve customer satisfaction and increase service reservations. This role also manages service reservation processes, monitors department performance through reporting, develops procedures, and ensures daily operational tasks are completed. Strong communication, leadership, organizational, and supervisory skills are essential, along with professionalism and expertise in customer appointment management.
Reports to: Fixed Operations Director
Relationships and Authority:
Take all overflow inbound service calls to ensure that all calls are answered in a timely manner. This includes handling all calls whenever there are calls in the queue for greater than 30 seconds. Take "turns" from Service Coordinators (SCs) when faced with a challenging phone call. Effectively de-escalate customer concerns by identifying root issues, maintaining professionalism, and delivering solutions that restore trust.Oversee the tracking of daily and weekly Key Performance Indicators (KPIs) of inbound and outbound calling campaigns & delegating mundane activities to other team members to achieve the desired results. Lead the department to meet or exceed all KPIs that are specific to the following: Average number of calls handled per day, per SC:From start date to 60 days in position: 100 calls handled per day (average). 60-90 days in position: 110 calls handled per day (average).90+ days in position: 120 calls handled per day (average).Average length of call: <3:00 minutesA department average quality score of 85.0 or greater after 30 days / 90.0 score after 60 days. Appointment “show percentage”: 88% or greater.Train the SCs to ensure they are skilled at targeted, clarifying questions to help customers articulate their needs and identify the right solution.Conduct daily/weekly training sessions with SCs regarding inbound and outbound calling strategies. This includes listening to recorded calls from the telephone improvement system and playing those phone calls for the SCs in a positive feedback session. Conduct at least two (2) coaching sessions per week with each SC. Maintain current knowledge of all dealership service specials, including email marketing campaigns, mailers, newspapers, and any other forms of media advertising. This responsibility also includes training all SCs on the above-mentioned mediums. Create and administer "knowledge tests" on a weekly basis. Ensure all SCs understand and follow CCC policies and procedures at all times. Monitor the Service CRM software for consistency and accuracy in scheduling. Ensure when transferring a customer to any department, the SC must use the “soft transfer” method to ensure the customer is never sent directly to voicemail.Ensure the SCs are using the knowledge forms after they transfer a phone call to a Service Advisor. Collect all knowledge form submissions on a weekly basis and then meet with the Service Manager(s) to find the answers to those questions. Train the SCs on those new word tracks. Produce the weekly/monthly schedule for all SCs. Assist with the recruiting, staffing, training and progressive discipline of Service Client Care personnel. Set daily work agendas and priorities for CCC personnel and ensure that those work agendas are adhered to. Work closely with all Client Care Supervisors, Service Managers, and the Fixed Ops Director by keeping them informed of relevant activities, opportunities, and challenges. Achieve ‘Subject Matter Expert’ (SME) status in Service CRM and relevant outbound campaign software. Ability to meet or exceed all Key Performance Indicators provided by Management. Any additional responsibilities requested by dealership management. Requirements:Qualifications:
High school diploma or the equivalent. A college degree in business or management is a plus. 2+ years of management experience in an automotive BDC or high-volume call center environment. High proficiency with DMS (e.g., CDK, Reynolds & Reynolds) and CRM software (e.g., VinSolutions, Elead) is required. Must be able to interpret data trends to adjust staffing levels and campaign strategies. Must have computer and phone knowledge. Must have a professional appearance and excellent communication skills. Must have the ability to read and comprehend instructions and information. Must complete required certification training and pass certification testing with a minimum score of 85%. Client Care Manager must attend 100% of the certification training.
Working Conditions:
Will spend time at a desk in an office setting. Will work on a computer. Will have personal interaction with Fixed Operations Director, Service Managers, and Service Coordinators. Will be exposed to noise, dust, fumes and other hazardous or nonhazardous materials.
NOTE:
THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS, WORKING CONDITIONS ASSOCIATED WITH THIS POSITION. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE DEALERSHIP RESERVES THE RIGHT TO REVISE THE FUNCTIONS, DUTIES AND REQUIREMENTS OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE.
I, the undersigned, understand and have carefully read the contents of this job description. I understand the responsibilities, requirements, and duties expected of me. I ALSO UNDERSTAND THAT THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT OF EMPLOYMENT, NOR ALTER MY STATUS AS AN AT-WILL EMPLOYEE. I have the right to terminate my employment at any time, for any reason, and the dealership has a similar right.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Read LessDepartment: Service
Functions: Responsible for making accurate repairs. Responsible for selling additional services needed. Provide customer satisfaction in accordance with dealer guidelines and standards. Contribute to service department profitability.
Relationships: Reports to Service Manager
Responsibilities and Authority:
Customer Satisfaction:
Maintain customer satisfaction indexes at levels set by dealer and factory.Provide timely, quality service the first time.Resolving customer problems with the service they received in a quick, and courteous manner.Any other tasks deemed necessary by Management.Service:
Receive repair orders and take vehicle to and from assigned work areas.Responsible for making correct repairs the first time.Perform work as outlined on the repair order with efficiency and accuracy.Perform work in accordance with dealership and factory standards.Diagnose cause of any malfunction and perform repair.Communicate with parts department to obtain needed parts.Save and tag parts if the job is under warranty or if requested by customer.Examine vehicle to determine if additional safety or service work is needed.Advise manager if additional work is needed or if repairs cannot be completed within the time promised.Road-test vehicles, keeping in mind that customer’s vehicle should always be treated with the utmost care and respect.Maintain cleanliness of customer’s car.Keep shop area neat and clean.All tools and shop equipment need to be put in designated areas at the end of day. All old parts and debris need to be cleaned/swept from tool box and work area. Responsible for all dealership tools and their maintenance.Understand and follow federal, state and local regulations as to the disposal of hazardous materials.Follow requirements of documentation as required by Manufacturer and Dealership. Any other tasks deemed necessary by Management.Human Resources, Training and Development:
Attend factory sponsored training classes.Attend safety related training classes.Maintain at least one (1) ASE Certification.Keep abreast of all factory technical bulletins.Any other tasks deemed necessary.Inter- and Intra-departmental Relations:
Establish and maintain a good working relationship within service department and with other departments to reduce conflict and maintain dealer profitability.Assist service advisors or others to resolve customer complaints.Maintain open communication with parts department to ensure prompt service for customer.Assist sales department in the sales of new and used vehicles when appropriate.Any other tasks deemed necessary by Management.Qualifications:
High School diploma or the equivalent. Ability to read and comprehend instructions and information. Sales and supervisory experience preferred. Valid driver’s license and a good driving record is required. Excellent communication skills. ASE training and Certification desired.
Working Conditions:
The Service Technician works both outdoors and indoors. Some evening and Saturday hours may be required. The Technician will stand 4-10 ½ hours per shift, lift parts weighing up to 50 lbs. several times during a shift, and use hoist and test equipment as needed. She/he will stoop, kneel, crouch, reach, handle, lift, push and pull often. She/he will be exposed to noise, heat, cold, vibration, dust, fumes and other hazardous and nonhazardous materials daily. Road testing of vehicles may be required. The Technician will be required to wear a dealership uniform at all times.
NOTE:
THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF THE RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS, WORKINGCONDITIONS ASSOCIATED WITH THIS POSITION. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE DEALERSHIP RESERVES THE RIGHT TO REVISE THE FUNCTIONS, DUTIES AND REQUIREMENTS OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Department: Marketing
Functions: Responsible for managing and optimizing the organization’s digital presence across all dealership websites and marketing channels. The position ensures website accuracy, performance, and compliance while supporting broader digital marketing initiatives and maintaining a strong online reputation.
Relationships: Reports to Marketing Manager
Responsibilities and Authority:
Website Strategy & Optimization
Oversee and audit all dealership and group websites to ensure content is accurate, up-to-date, and aligned with brand standards and manufacturer compliance. Regularly review site content, including inventory pages, offers, service information, and landing pages, to maintain consistency and relevance across all platforms. Identify opportunities to improve website performance, user experience, and lead generation through strategic updates and enhancements. Manage and implement website edits, including content updates, page builds, and layout adjustments using the CMS platform. Monitor key website performance metrics such as engagement rates, time on site, conversions, and traffic trends to inform ongoing optimization efforts. Collaborate with internal teams and external partners to execute website initiatives that support monthly campaigns and dealership priorities. Ensure all website content follows SEO best practices to improve search visibility and organic traffic. Proactively identify and resolve issues related to site functionality, content accuracy, and overall user experience. Any other tasks deemed necessary per Management.Digital Marketing Strategy
Collaborate closely with the marketing team, dealership leadership, and sales staff to ensure content and messaging align with monthly goals and business priorities. Support the execution of advertising campaigns, promotions, and potential influencer or partnership initiatives. Apply SEO best practices to digital content to improve search visibility and online performance. Conduct competitor and market research to identify trends, opportunities, and innovative content strategies. Monitor Digital Advertising KPIs and contribute to increase lead generation across digital channels based on the reporting. Develop and present creative concepts for digital marketing initiatives, collaborating with the Digital Marketing Manager to align strategies with each dealership’s specific goals and needs.Assist in outbound marketing effort, including email blasts, website banners, radio & OTT scripts, charity partnerships, etc. Any other tasks deemed necessary per Management.Online Reputation & Digital Engagement
Monitor and actively manage customer reviews across platforms including Google, Yelp, Facebook, and DealerRater to maintain a strong and consistent brand presence. Respond to customer reviews, messages, and inquiries in a timely, professional, and brand-aligned manner, ensuring a positive customer experience. Route customer concerns or inquiries to the appropriate internal teams when necessary, ensuring follow-up and resolution. Partner with marketing and customer service teams to address negative feedback proactively and strengthen overall brand perception. Implement and support strategies that encourage positive reviews, customer testimonials, and increased online engagement. Identify trends in customer feedback and provide insights to improve customer experience and dealership operations. Any other tasks deemed necessary per Management.Our company may provide reasonable accommodations required under the law to enable individuals with disabilities to perform the essential functions of the job.
Qualifications:
High school diploma or the equivalent. Bachelors in marketing, communications, public relations or a related field. Strong knowledge of social media trends, analytics, and engagement strategies. Familiarity with Google My Business, Yelp, DealerRater, and reputation management platforms. Familiarity with web design/UX and CMS/website backend functions. Strong organizational and communication skills. Must have a valid driver’s license and a good driving record.
Working Conditions:
Will work at a desk in an office setting. Will work with a computer. May stand, stoop, lift, kneel, crouch or reach during the shift.
NOTE:
THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF THE RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS, WORKING CONDITIONS ASSOCIATED WITH THIS POSITION. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE DEALERSHIP RESERVES THE RIGHT TO REVISE THE FUNCTIONS, DUTIES AND REQUIREMENTS OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE.
I, the undersigned, understand and have carefully read the contents of this job description. I understand the responsibilities, requirements, and duties expected of me. I ALSO UNDERSTAND THAT THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT OF EMPLOYMENT, NOR ALTER MY STATUS AS AN AT-WILL EMPLOYEE. I have the right to terminate my employment at any time, for any reason, and the dealership has a similar right.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Read LessDepartment: Sales
Functions: Responsible for welcoming the customer, offering them hospitality, and assessing their needs. To assist and educate customers on technical product information and capabilities. Responsible for delivering comprehensive product information throughout the sales process. Support sales processes by assisting management and sales staff.
Relationships: Reports to Product Training and Customer Experience Manager, General Manager and Sales Managers.
Responsibilities and Authority:
Sales
Greet customers in showroom.Assist sales consultant with deliveries and the sales process.Fundamental understanding of products being sold.Assist in proper vehicle display both inside the showroom and on the display lots.Provide comprehensive product information throughout the sales process including product presentation, test drive, delivery/handover and product customer service after the purchase. Support the client advisor in product related tasks and activities. Provide extensive and customer oriented product experience and explain complex product features based on customer’s needs. Improve the quality of the sales process and customer satisfaction. Explain vehicle features, applications, and benefits. Maintain constant communication with the designated sales personnel at the dealership on vehicle delivery and scheduling changes. Arrive to scheduled appointments in a timely manner and maintain communication with clients regarding any changes. Acquire and maintain total product knowledge on all vehicles and understand competitor’s vehicle features, benefits and perhaps shortcomings. Keep abreast of new products, features, accessories, etc., and their benefits to clients. Achieve client satisfaction objectives as assigned by management and follow up with new owners to ensure delivery satisfaction. Maintain high ethical standards in all actions and maintain a professional appearance at all times. Any other tasks deemed necessary by Management.Customer Service
Introduce customer to appropriate dealership personnel.Distribute customers evenly on a rotating basis to the sales consultants.Notify associates of guest arrival.Update customer profiles.Any other tasks deemed necessary by Management.Professional Development
Attend training programs as required by management.Maintain thorough knowledge of all products and services Kelley offers, as well as those offered by competitors.Any other tasks deemed necessary by Management.Qualifications:
Must have a High School diploma or the equivalent. Must have the ability to read and comprehend instructions and information. Computer knowledge is required. Must speak clearly and convey an image of professionalism and competence to customers. Must be able to handle him or herself in difficult conversation and personal encounter situations with customers. Professional personal appearance. Excellent communication skills. Valid driver’s license and a good driving record are required. Must be at least 21 years or older.
Working Conditions:
Work is performed at a desk. Will work with a computer and organize paperwork for most of the shift. May stand, stoop, lift, kneel, crouch or reach during the shift. Will have personal interaction with customers. Will stand and move throughout the dealership facility (lot, showroom, service aisles, etc.) for most of the shift. Will spend time outdoors showing vehicles to prospective customers. Will drive vehicles in traffic during test drives. Hours and schedule at the discretion of the General Sales Manager. Holiday, evening, and weekend hours may be required.
NOTE:
THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF THE RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS, WORKINGCONDITIONS ASSOCIATED WITH THIS POSITION. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE DEALERSHIP RESERVES THE RIGHT TO REVISE THE FUNCTIONS, DUTIES AND REQUIREMENTS OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Department: Body Shop
Functions: Responsible for purchasing, receiving, storing and dispensing all materials required for Body Shop repair work.
Relationships: Reports to Body Shop Manager and Production Manager.
Responsibilities and Authorities:
Assist Body Shop Manager and Production Manager by ordering all body shop parts and document parts control inventory.Log parts into Management system as received.Assist Body Shop Manager and Production Manager with the inspection of the quality of parts as they are received.Store parts.Post all costs on repair orders for parts and material used to repair the vehicle.Scan all invoices charged against the repair order and stores in management system. Continually seek better sources or parts, material and sublet, monitor the performance of existing suppliers.Collect all unused parts from body and paint personnel. Promptly return unused parts and supplies for credit to the appropriate suppliers. Document all credits due from suppliers.Move customer and Kelley owned vehicles in and out of the body shop. Detail the interior and exterior of customer and Kelley owned vehicles. Any other tasks deemed necessary per Management. Requirements:Working Conditions:
This is a physically demanding position. Will stand six to eight hours per day. Will stoop, kneel, crouch, crawl, reach, lift, handle, push and pull. Will use hand and power tools. Will lift parts weighing up to 70 lbs. Will be exposed to noise, vibration, dust, heat, cold, fumes and other hazardous and non-hazardous materials.
Qualifications:
Able to read and comprehend instructions and information. Two years of experience in an auto-body repair facility preferred. Must have a valid driver’s license and clean driving record to drive customer and Kelley owned vehicles. Working knowledge and formal training, or the equivalent experience, of body repair methods.
NOTE:
THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF THE RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS, WORKINGCONDITIONS ASSOCIATED WITH THIS POSITION. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE DEALERSHIP RESERVES THE RIGHT TO REVISE THE FUNCTIONS, DUTIES AND REQUIREMENTS OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Read LessDepartment: Accessory
Functions: Installation of aftermarket vehicle accessories
Reports To: Accessory Manager
Responsibilities and Authority:
Install aftermarket accessories.Responsible for sanding and applying bed liner on vehicles.Maintain a clean and safe working environment.Service the customers’ needs regarding installation of accessories.Support sales of accessories.Responsible for upkeep and appearance of property in and around the facility.Any other tasks deemed necessary by Management. Requirements:Qualifications:
Able to read and comprehend instructions and information. High school diploma or the equivalent. Computer knowledge preferred. Professional personal appearance. Excellent communication skills, oral and written. Valid driver’s license and a good driving record. Light mechanical capabilities.
Working Conditions:
Will spend time outdoors on the lot year-round. Will have personal interaction with customers. Will drive company and customer vehicles. Will be required to stand, stoop, kneel, crouch and reach repeatedly during the shift. Will be exposed to noise, dust, heat, cold, hazardous and non-hazardous materials and fumes. Weekends and holidays may be required.
NOTE:
THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF THE RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS, WORKINGCONDITIONS ASSOCIATED WITH THIS POSITION. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE DEALERSHIP RESERVES THE RIGHT TO REVISE THE FUNCTIONS, DUTIES AND REQUIREMENTS OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Department: Parts
Functions:
Assist Parts Manager in running a profitable and efficient parts department.Ensure that policies and procedures established by the Kelley Automotive Group Employee Handbook, the executive team and the parts manager are being followed by all parts department personnel.Accomplish departmental objectives as established by the Parts Manager using proper pricing, purchasing, procedures, inventory control, staff utilization, security, merchandising and displaying.Relationships:
Reports to: Parts Manager and reports indirectly to the Parts Director. Supervises: All parts department personnel in the absence of the Parts Manager.Responsibilities and Authority:
Assistant Manager
Reassign scheduled shifts of parts employees to compensate for any parts employees that are absent that day.Ensure the pricing policies as set by the Parts Manager are being followed by all parts department employees.Ensure that policies and objectives as established by the Parts Manager are clearly understood and effectively applied within the parts department. Supervise the special-order procedures as set by the Parts Manager.Enforce department policy on special ordering of parts.Enforce the parts department’s policy of sending back special-order parts if not picked up by customer or installed by the service department within 30 days after they arrive.Ensure KPI’s (key performance indicators) are trending towards the department goals as established by the Parts Manager.Control and monitor all returns from counter and internal sales. Strive for harmony and teamwork within the parts department and with other departments, assisting with and overseeing the daily sales functions of the department.Work with the Service Manager and Body Shop Manager to ensure a timely turnaround of parts needed for internal jobs.Understand, keep abreast of, and comply with federal, state, and local regulations that may affect the Parts Department.Participate with the Parts Manager in maintaining a Lost Sale Tracking program.In absence of a Wholesale Parts Manager, assist with developing and administering a wholesale strategy including sales calls as approved by the Parts Manager. Comply with and enforce safety requirements including, but not limited to, forklift operations, processing of MSDS sheets on all products carried, and OSHA right to know.Make recommendations of new policies and practices which will ensure positive customer relations and/or increased departmental efficiencies.Assist the Parts Manager in assessing present and future needs, trends, problems, and profit opportunities of the parts department. Assist in recruitment, hiring, and training in accordance with company policy.Assist the Parts Manager with progressive discipline including terminations within the department and follow the processes set forth in the Supervisor Guidebook, Employee Handbook, and Code of Ethics. Understand, comply with, and enforce the Kelley Automotive Group’s processes and policies as stated in the Employee Handbook and Supervisor Guidebook. Understand all job descriptions for all job positions in the parts department and ensure that all parts department employees are performing the correct functions.Any other tasks deemed necessary per Management.Parts Counterperson
Work as the lead parts counter salesperson; assisting and mentoring other parts counter people as needed. Assist walk-in customers in ordering parts, selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.Check in or assign a parts counterperson to check in parts received during any absence of the parts receiver/stocker.Assist with shipping and receiving efforts as needed.Ensure the front counter and the back counter areas are kept neat, clean, organized and well stocked.Ensure the warehouse and the shipping areas are kept neat, clean, and organized.Ensure all Fleet Track charges are processed properly through the Fleet Track billing system.Any other tasks deemed necessary by Management.Our company may provide reasonable accommodations required under the law to enable individuals with disabilities to perform the essential functions of the job.
Requirements:Qualifications:
Ability to read and comprehend instructions and information. At least two years of supervisory experience preferred. At least one year of experience in an automotive parts department. Excellent communication and managerial skills. Computer skills required. Professional personal appearance. Valid driver’s license and good driving record required. Ability to work well with the public, sometimes with several customers at a time. Must be trained and deemed competent to operate forklift under the Company’s guidelines.
Working Conditions:
This is a physically demanding position. Will move throughout the parts warehouse all day, reaching, lifting, and climbing to obtain parts from inventory. Will stand six to eight hours during a shift at the customer counter, of which the surface is 44 inches from the floor. This position requires exposure to heat, cold, noise, dust, fumes, and other hazardous and nonhazardous materials. May drive company owned vehicles.
NOTE:
THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF THE RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS, WORKINGCONDITIONS ASSOCIATED WITH THIS POSITION. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE DEALERSHIP RESERVES THE RIGHT TO REVISE THE FUNCTIONS, DUTIES AND REQUIREMENTS OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Department: Parts
Functions:
Run a profitable and efficient parts department.Accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising.Relationships:
Reports to: Parts Director. Supervises: All Parts Personnel.Responsibilities and Authority:
Management:
Forecast goals and objectives for the department and strive to meet them.Strive for harmony and teamwork within the Parts Department and with other departments.Work with the Service Manager and Body Shop Manager to ensure a timely turnaround of parts needed for internal jobs.Prepare and administer an annual operating budget for the Parts Department.Attend Manager’s meetings.Understand, keep abreast of, and comply with federal, state and local regulations that may affect part sales.Set and enforce a policy on the special ordering of parts.Direct outside parts and counter sales efforts.Supervise stock order procedures.Develop and administer an aggressive wholesale parts program to produce profit.Analyze departmental operations and storage layout and revise as needed for maximum effectiveness.Coordinate a prompt, efficient and timely flow of paperwork, paying particular attention to parts sales per repair order, wreck estimates, issuance of credit memos, counter ticker filing, and purchase order matching and verification.Direct shipping and receiving efforts to ensure timely processing.Monitor daily reports such as DOE, DOC and sales productivity.Develop and produce a Lost Sale Tracking Report.Enforce safety requirements, including but not limited to, forklift training and operation, processing of MSDS sheets on all products carried, and OSHA right-to-know.Develop sales promotions.Take advantage of all manufacturer’s inventory co-op advertising.Analyze sales, gross expense, and inventory on a monthly basis to maintain profit goals.Ensure that all purchases are properly accounted for before payment is made and to maintain profit goals.Ensure that all parts are properly tagged to ensure that the dealership is recovering full credit from the factory.Assist in the collection of past-due accounts.Any other tasks deemed necessary by Management.Personnel:
Hire all staff for Parts Department.Discipline staff according to Human Resources policies and procedures.Terminate employees when necessary after the approval of the Vice President of Human Resources. Direct and schedule the activities of all department employees.Conduct meeting with department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation.Monitor department employees’ payroll records.Review all department personnel semi-annually.Create strategy to maintain employee morale and productivity.Any other tasks deemed necessary by Management.Customer Relations:
Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction.Handle customer complaints immediately and according to the dealership’s guidelines.Establish and enforce a pricing policy that balances volume, customer loyalty, and the cost of doing business.Any other tasks deemed necessary by Management.Qualifications:
Two years of supervisory experience. One year of experience in an automotive parts department. Excellent communication and managerial skills. Computer skills required. Professional personal appearance. Valid driver’s license and good driving record required.
Working Conditions:
Will spend six (6) to eight (8) hours per shift moving throughout the Parts Department. Will climb ladders to get parts from shelves. Will stoop, kneel, crouch, crawl, reach, handle, lift, push and pull. Will work closely with the Service Department and Body Shop. Will be exposed to noise, dust, heat, cold, fumes, paint and other hazardous and nonhazardous materials. May work outside occasionally.
NOTE:
THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF THE RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS, WORKINGCONDITIONS ASSOCIATED WITH THIS POSITION. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE DEALERSHIP RESERVES THE RIGHT TO REVISE THE FUNCTIONS, DUTIES AND REQUIREMENTS OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Department: Service
Functions: Assist Service Manager in all functions of running a profitable department at maximum production, control costs, build a loyal clientele, maintain good employee relationships, set and obtain sales and profit objectives and maintain service records.
Relationships:
Reports to: Service Manager
Supervises: All service department personnel, including service clerks, service advisors, cashiers, service technicians, shuttle drivers, receptionist, warranty administrators, car porters, quick lube technicians and manager, used car technicians and used car service advisors.
Responsibilities and Authority:
Dispatching work to Technicians in a efficient mannerStrive for harmony and teamwork among employees and with other departments in dealership.Assist Manager with yearly forecast preparation with budget and business plan.Prepare reports for weekly meeting with Service Manager.Establish and ensure compliance with departmental procedures.Responsible for compliance with OSHA regulations.Hire, train, motivate, counsel, and monitor the performance of all service department staff.Direct and schedule the activities of all department employees.Provide technical assistance to employees as needed.Develop pay plans for positions under his supervision.Monitor individual Technician hours, daily.Lead by example.Conduct meeting with department employees to discuss activities and problems of mutual interest and customer satisfaction.Conduct reviews of all employees.Establish and maintain a good working relationship with customers to encourage referral and repeat business.Greet all customers promptly and ensure they are given fair estimates.Handle customer complaints.Handle employee complaints.Rendering firm, but fair, decisions.Assist Manager to set pricing policies to achieve department gross profit targets.Work with Fixed Operations Director to establish service menu pricing.Break down estimates between labor and parts before the job is started so that the repair technicians are aware of time allowances.Check work to ensure a quality job.Manage work flow and delegation in departments to maximize efficiency.Manage scheduling system for interdepartmental employee vacation coverage.Keep educated on new technology and equipment, and ensuring that employees using the new technology or equipment are properly trained.Keep service department clean and safe.Account for all documents.Maintain reporting systems required by general management and the factory. Monitor repair order trends, such as the number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per service advisor, etc.Monitor the location and care of shop tools.Follow up on parts department orders to ensure parts availability.Qualifications:
A minimum of two years of experience in an auto repair facility. ASE certification is preferred. One year of supervisory experience. Excellent communication skills, supervisory abilities, organizational skills, and managerial talents are a must. Individual must have the ability to operate the department at a profit according to the dealership guidelines. Must be at least 21 years or older. Must have a valid driver's license and good driving record.
Working Conditions:
The Assistant Service Manager will work at a desk in the service department garage. She/He will be active throughout the day and will spend less than half of his/her time at a desk. She/He will be exposed to heat, cold, noise, vibration, paint, dust, exhaust fumes, and other hazardous materials. She/He will move about the service area to work with advisors and technicians. She/He may crawl under and in and out of cars to inspect work completed.
NOTE:
THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF THE RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS, WORKINGCONDITIONS ASSOCIATED WITH THIS POSITION. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE DEALERSHIP RESERVES THE RIGHT TO REVISE THE FUNCTIONS, DUTIES AND REQUIREMENTS OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
