POSITION OBJECTIVE/SUMMARY:
Continuous quality improvement of client care outcomes and the systems of delivering care.
MINIMUM QUALIFICATIONS REQUIRED FOR THIS POSITION:
A Bachelor’s or Master’s Degree in Social Work, Psychology or Human Services.A minimum of two years experience working in Human Services as Case Manager, Social Services Case Worker, Educational Psychologist or related field in a psychiatric environment working with clients who are persistently and severely mentally ill, preferred.Physically well, emotionally stable, and good communications skills, both verbal and written.Ability to work with a multidisciplinary treatment team essential.GENERAL STATEMENT OF FUNCTIONS:
Knowledge of the special needs and behavioral characteristics of the mentally dysfunctional client population served by the Agency.Knowledge of the community resources.Knowledge of the rules and regulations governing human services provider agencies in the service area.Knowledge of the legal and ethical issues relative to confidentiality of client information and the ability to interpret and apply them within the scope of the assignment.Knowledge of case work principles and methods related to coordinated services in Mental health.Working knowledge and skills using interviewing techniques and principles.Demonstrate good interpersonal skills, teamwork, and group dynamics.Ability and willingness to document activities and maintain records.Ability to formulate psychosocial assessment and community functioning of the client and of families.Ability to monitor adherence to a client driven coordination plan and to manage the flow of information necessary to carry out the objectives and goals for coordinated services.Ability to serve as liaison between Kedren and designated agencies within the community. In this capacity able to represent Kedren’s goals, policies and procedures to all relevant professionals, programs and resources involved in designated assignments.Able to serve as advocate and to intercede on behalf of an individual or family to assure equity, and to influence human support systems to respond to individual case needs.Able to communicate positively and in a professional manner with clients and community resource representatives that is reflective of the image required by the Agency.Demonstrate the ability to identify problems that impact on the quality of services, to report them to appropriate agency personnel in a timely manner and to assist in finding solutions for improvement.Observes confidentially in client matters.Participates in the fundraising activities of Kedren.Practices loyalty and commitment to the philosophy, goals and objectives of Kedren.Assist in other duties and special projects as needed.Job Type: Full-time
Salary: $25.00 - $29.15 per hour
Benefits:
Schedule:
Education:
Work Location: On the road
POSITION OBJECTIVE/SUMMARY:
Under the direction of the Chief Medical Officer, provides continuing, comprehensive health wellness, preventive and medical care to adults and children. Coordinates and manages the care of these vulnerable patients and that they receive optimal care, including acute illness management, chronic disease management, and preventive care. Follows established departmental policies, procedures and objectives, continuous quality improvement objectives, and other control standards. Works with other healthcare providers, non-medical personnel, and participates in quality assurance, quality improvement, peer review and special projects.
REQUIRED SKILLS AND QUALIFICATIONS:
Possession of a Doctor of Medicine (M.D.) Degree and a valid license to practice medicine issued by the State of California Medical Board with no pending or previous disciplinary action from any state licensing entity. Must have board certification or eligibility in a primary care specialty (Internal Medicine or Family Medicine); current DEA license and BCLS certification. Clinical experience in a Federally Qualified Health Center (FQHC) or with medically underserved populations with progressively responsible experience in management, coordination, planning and evaluation preferred. Experience in medical administration, utilization review and quality management. Experience in implementing meaningful use indicators: familiarity with requirements and processes to become PCMH Certified. Experience working with electronic health records, preferably eClinicalWorks. Must be eligible to participate in Medicare, Medi-Cal, F-Pact, and other federal health programs. The provider must possess a National provider Identification (NPI) number and a valid CPR Certificate. On-Call (by phone only) duties are required.
ESSENTIAL JOB FUNCTIONS:
Manages and maintains a program of comprehensive health for the patient, to include preventive medicine and community healthAssist patients with chronic conditions in navigating and accessing all levels of chronic care services, including quality care and health educationsPrepares and reviews medical histories and obtains data through interviewsExamines patients, formulates diagnostic testing. Interprets examination findings and test results, and implements treatment plansPrescribes and assesses effectiveness of pharmaceuticals, other medications, and treatment regimens as appropriate for patient medical conditions.Determines need for consultation and assists in medical care and treatment provided at the direction of other specialistsTimely and ongoing communication with the PCP and practice team to identify highest risk patients and to maximize the management of patient needs and related risk reduction.Observes that communications with patients are culturally and linguistically responsiveInterviews patient, obtains patient history, updates all information and documents in EHR, according to standardsResponsible for coordinating medical care with internal and external medical specialties as neededAbility to supervise, advise, and train clinical professionals, and/or students in expertise and a variety of health-related topics, including first aid measures, basic, and advanced health care maintenance.PHYSICAL DEMANDS AND ENVIRONMENTAL REQUIREMENTS:
EXPECTATIONS:
In conjunction with Kedren Community Health Center, and other senior management, responsible for full compliance with FQHC grant requirementsAssists with planning and coordination to evaluate medical activities at the Kedren Community Health CenterWorks in collaboration with the Chief Medical Officer, QM department, and other clinical staff to develop, establish and implement clinical protocols, clinical policies and procedures and quality assurance/improvement plansParticipates in establishing and implementing standards of medical service and advises the Chief Medical Officer on medical and administrative questions and policies as they relate to medical practices.Conduct medical visits for at least 20 patients per full clinic day on averageInvestigates new medical procedures and techniquesIMPORTANT DISCLAIMER NOTICE:
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.
ACKNOWLEDGEMENT:
I have read and understand essential functions/physical/mental requirements indicated in this job description and acknowledge that I can perform these duties with or without reasonable accommodation. I understand the Mission, Vision, Goals and Commitment to Process Improvement. I understand that failure to adhere to these responsibilities could be grounds for disciplinary action up to and including termination of employment. I accept the position as defined in this job description.
Read LessPOSITION OBJECTIVE/SUMMARY:
Under the direct supervision of the Chief Medical Officer, the Family Nurse Practitioner is responsible for completing physical examinations, diagnosis, and treatment of both chronic and episodic disorders to assigned clients; plans, implements, reviews, and confirms health care goals for assigned clients; remains responsible for the client(s) throughout the course of the treatment; determines when the client has recovered, and recommends release of the client. May refer the client to physicians for consultation or to specialized health resources for treatment but retains responsibility for clinical management as well as any subsequent modification.
MINIMUM QUALIFICATIONS REQUIRED FOR THIS POSITION:
● Graduate from an accredited School of Nursing.
● A current license to practice as a Registered Nurse and a certificate to practice as a Nurse Practitioner issued by the California Board of Registered Nursing.
● Prescriptive Privileges and active and current DEA
● A current CPR Certification required.
● At least one year’s experience working in family medicine.
● Baccalaureate or Master’s Degree in Nursing with emphasis in Family Nurse Program can be
substituted for one or two years experience, respectively.
● National Board certification from any recognized Credentialing Center pending or currently in
process.
● Experience and ability to work with multi-cultured, multiethnic populations.
● Visual/hearing ability sufficient to comprehend written/verbal communications.
● Ability to perform tasks involving physical activity which may include lifting, bending and
standing.
● The ability work additional hours, days and/or on special projects as needed.
● Ability to effectively deal with stress
GENERAL STATEMENT OF FUNCTIONS:
●Develops treatment plans for acute and chronic diseases
●Performs complete physical examinations, including interviewing clients to obtain complete medical histories, social, psychological, family histories as well as performing, ordering, interpreting and evaluating laboratory procedures, diagnostic tests and examinations.
●Diagnoses and treats both acute, chronic and episodic disorders including complications of otherwise routine processes.
●Establishes and documents the health care plan and prognosis, maintaining records of each case that are detailed and complete for any physician reviewing them to evaluate the effectiveness of the plan.
JOB DESCRIPTION:
FAMILY NURSE PRACTITIONER
●Initiates and furnishes drug therapy, taking responsibility for other reactions as well as therapy when performed prior to consultation with a physician.
●Determines when the client has recovered from the disorder and recommends the release of client from treatment. ●Maintain accurate and current clinical documentation of care given and clients response and
progress to treatment.
●Educates and guides patients on disease prevention, disease management, and healthy
lifestyles habits
●Prepare reports and other verbal and written documentation required by Agency.
●Provides in-service education classes on assigned responsibilities for medical assistants and
other nursing staff
●Attend and participate in Case Review Conference (CRC), staff meeting, educational and
training sessions.
● Maintain current licensure, certification and other professional development necessary to
provide a high standard of clinical practice at all times.
● Practice confidentiality in all client, employee, and management related matters.
● Assist in preserving Kedren’s mission, goals, and objectives; and help management in establishing its internal service delivery goals and objectives that are consistent with the organization’s public service mission statement.
● Participate in the fundraising activities of Kedren.
● Assist in other duties and special projects as assigned.
Read LessPOSITION OBJECTIVE/SUMMARY:
The Nursing Scheduler is responsible for scheduling employees to ensure sufficient coverage of staff for all shifts within AIP/CIP for Kedren. The nursing scheduler generates, manages and updates master schedules while making adjustments as needed according to census fluctuations, call-ins, and pre-planned leaves of absence.
MINIMUM QUALIFICATIONS REQUIRED FOR THIS POSITION:
Experience in administrative clerical support in a psychiatric or other healthcare environment preferred.Experience in MS Word,Exceland a data entry database computer software in a windows environment.Must be organized, detail oriented and the ability to handle confidential information.Possesses excellent written, verbal communication and interpersonal skills, the ability tointerface withall levels of management, clients and associates while building strong relationships.Must have the ability to problem solve, meetdeadlinesand follow through on work assignments in a fast-paced environment.The ability to work overtime and/oradditionaldays on special projects as needed.GENERAL STATEMENT OF FUNCTIONS:
Maintain staffing operations across both unitsacross all shifts: AIP and CIP(AM, PM, NOC). Maintainaccuratestaffing list of all Nursing Department employees(FT/PT/Per Diem/Registry)to include names and contact information such as current telephone numbers, email,emergency contact,and home address.Processrequests for sick time off, vacation,maternity leave, Family Medical Leave Act (FMLA), and unpaid leaves of absenceafter approved by DON.Notify DONof nursingemployeesschedules per shift per unit ondailybasis.Fulfilling staffing vacancies in advance to ensure adequate coverage for all shiftsby using FT/PT/Per Diem and Registry staff.OTand Double timemust be approved by DON.Maintain open and professional communication with Registry Agencies, keep phone numbers of alladministrativecontact persons up to date.Be available to receive phone callsand ortext messages from Registry Agenciesregardingstaffing needsas needed.Keeping meticulous attendance recordsby monitoring overtime and attendance of employeesNotify Directorof Nursing of potential need forthe progressive disciplinary process if staff membersaccrueexcessive absences and/or tardiness.Communicating with Unit Supervisorsand theDirector of Nursing / Chief Nursing Officerregardingfloor orientation scheduling for newly hired employees in the nursing departmentChecking time clock punch records against master schedules and noting theappropriate changesSigning time correction forms for events such as missing meal periods or forgetting to clock in/outTrack a document all in-service training sessionsUtilizing computer software to prepare, change,and update the master scheduleSecure coverage for vacancy shiftsWork with the payroll manager to verify payroll accuracyCompetencies:
Client Focus– Identifies, analyzes, and implements evidence-based therapeutic interventions designed to achieve client goals; using research and technological advances; evaluating program outcomes and practice effectiveness; developing, analyzing,advocatingand providing leadership for policies and services; and promoting social and economic justice.Communication Effectiveness– Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand andretainthe message. Compliance– Ensures compliance and examines patient information toinsurethat theycomply withcompany and industry regulations, and service policies and procedures.Office Management– Plans, organizes andutilizesoffice technology and procedures toutilizeefficient scheduling, prioritization and programs for staff and clients.Property Management– Manages/oversees occupant services (parking, janitorial services, food services, helpdesk,securityand safety).Resource Management– Identifies,enrollsand sustains resourcessuch as people, technology, communityservicesand programs effectively that can beutilizedto fulfill the mission and vision of the organization to meet the needs of the clients to optimally live productive lives. Service Focus– Balances interests and needs of a variety of internal customers and clients; adjusts priorities to respond to pressing and changing demands. Anticipates and meets theneedof the customer and client; achieves quality results; is committed to continuous improvement of services.Team Work– Functions effectively as a member of an inter-professional team that includes behavioral health and primary care providers and family members to move the team toward the completion of the goal(s).Technical Capability– Applies anddemonstratestechnical capacity for job specific technical requirements including software technology, applications,judgmentand procedures to achieve position requirements and organizational needs.Thoroughness-Demonstratesattention to detail and accuracy. Defines and organizes tasks, responsibilities, and priorities.Takesresponsibility fortimelycompletion. Read LessProvides administrative assistant support to the Program Director, which includes: preparing correspondence and reports, data entry, timekeeping, answering incoming calls, distributing mail, faxing, photocopying etc. May provide lead oversight for one (1) or more Administrative Services departments and/or functions.
MINIMUM QUALIFICATIONS REQUIRED FOR THIS POSITION:
At least 3 years of experience in administrative clerical support in a psychiatric or other healthcare environment preferred.Proficiency in MS Word, Excel, Power Point and a data entry database computer software in a windows environment.Must be organized, detail oriented and the ability to strictly safeguard confidential information.Possesses excellent written, verbal communication and interpersonal skills, the ability to interface with all levels of management and associates while building strong relationships.Must have the ability to multi-task, problem solve, meet competitivedeadlinesand follow through on work assignments in a fast-paced environment.The ability to work overtime and/oradditionaldays on special projects as needed upon short notice.MINIMUM Physical Requirements:
Must be able to sit at least 90% ofwork daywhile using computer and answering incoming telephone calls, 5% standing while filing, 5% using copier/scanner machines, and able to lift /reach above head and some bending to access routine office files no more than 5-10 pounds.GENERAL STATEMENT OF FUNCTIONS:
Prepare correspondence and reports on behalf of Director, and/or program staff which include: Senior Care Manager and Care ManagerMaintainmeeting calendar and also appointment schedule.May be required take minutes at meeting.Assist in staff timekeeping and departmental scheduling duties. Prepare Personnel Action Notice (PAN) forms for appropriate signature and approval.Provide back-up administrative assistant support to the Primary and Behavioral Health Integration program and staff as needed.Maintain and organize client caseload and system that tracks outcome measures.Maintain and organize departmental filing system which facilitates ready retrieval of documents as needed.Assists and tracks outcomes measure completion and follow up for staff.Assist with the disbursement and reconciliation of any program related expenditures.Helpfacilitaterequests for Agency Procurement activities and related service requests, including initiating and processing purchase orders upon request.Participate in the completion of any documents related to the coordination and delivery of services.Order andmaintaindepartmental supplies within established guidelines.General clerical dutiesinclude:data entry, answering incoming calls, distributing mail, faxing, photocopying,etc.Must adhere to annual tuberculin (TB) health screening and workplace safety training goals and objectives in the course of executing job duties.Practice confidentiality in all client, employee, and management related matters.Assist in preserving Kedren’s mission, goals, and objectives by tracking achievements end which includes internal service delivery goals and objectives. Participate in the fundraising activities ofKedren.Assistin other duties and specialprojects asassigned.Competencies:
Analytical Thinking-Able to breakdown raw information and undefined problems into specific, workable components thatin-turnclearlyidentifiesthe issues at hand. Makes logical conclusions,anticipatesobstacles, and considers different approaches to the decision-making process.Attention to Detail– Accomplishestasksthrough concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.Communication Effectiveness– Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand andretainthe message. Flexibility– Exhibits openness to change andnew information; adapts behavior or work methods in response tonew information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.Multi-tasking– Handles multiple projects or tasks simultaneously and creates linkages between all involved parties. Utilizes time management, setting priorities and managing ambiguity skills.Office Management– Plans, organizes and utilizes office technology and procedures to utilize efficient scheduling, prioritization and programs for staff and clients.Organizational Acumen– Sizes up a situation, balances reason and the interests of others, and acts in a decisive,timely, andappropriate mannerthat is congruent with the organization’s values,goalsand mission to achieve success.Planning and Organization– Establishes a systematic course of action for self or others to ensure accomplishment of a specificobjectiveor case plan/management. Sets priorities, goals, and timetables to achieve maximum productivity.Prioritization– Maintains focus and commitment to juggle multiple tasks andpriorities, anduses available resources to get more done with less; uses time effectively and prevents irrelevant issues or distractions from interfering with work completion. Professionalism– Thinks carefully about thelikely effecton others of one’s words, actions, appearance, and mode of behavior. Selects the words or actions mostliketo have the desired effect on the individual or group in question. Demonstrates respectful and effective relationships with colleagues and clients and their families.Team Work– Functions effectively as a member of an inter-professional team that includes behavioral health and primary care providers and family members to move the team toward the completion of the goal(s).Technical Capability– Applies anddemonstratestechnical capacity for job specific technical requirements including software technology, applications,judgmentand procedures to achieve position requirements and organizational needs.Thoroughness-Demonstratesattention to detail and accuracy. Defines and organizes tasks, responsibilities, and priorities.Takesresponsibility fortimelycompletion. Read LessThe Certified Nursing Assistant participates in the care of psychiatric clients within the limitations of training and experience of a certified nursing assistant.
MINIMUM QUALIFICATIONS REQUIRED FOR THIS POSITION:
A valid State of California (Department of Health and Human Services) Certification as a Nursing Assistant or Home Health Aide required.A valid certificate in CPR/CPI.Previous nursing assistant/home health experience in a psychiatric healthcare environment preferred.Must ability to participate in on-the-job training for first six (6) months.Good written and verbal communication skills.Must have the ability to perform tasks involving physical activity which may include: lifting, bending and standing.GENERAL STATEMENT OF FUNCTIONS:
Assist nursing and/or other treatment staff in making individualized nursing care plans and multidiscipline treatment plans for each assigned client(s).Plan and may supervise activities for client(s) with other treatment staff in accordance with treatment and program goals.Assist in creating and maintaining a therapeutic milieu within the assigned unit and/or program center wide as appropriate.Document observation and interventions according to the established clinical policies and procedures.Promote basic hygiene, safety, and activities of daily living (e.g. personal hygiene, problems related to nourishment, and other general health care needs of assigned client(s)).Assist client(s) on admission/discharge through appropriate orientation to facility or referrals for follow-up care.Interact with client(s) daily on an individual basis making appropriate interventions and reporting observations data to the team leader and on the client record(s).Conduct/lead client therapy groups as assigned.Attend and participate in staff meetings, in-service and required staff development training and certification. Practice confidentiality in all client, employee, and management related matters.Provided one-to-one nursing care for patients when necessary.Assist in preserving Kedren’s mission, goals, and objectives; and help management in establishing its internal service delivery goals and objectives that are consistent with the organization’s public service mission statement. Participate in the fundraising activities of Kedren.Assist in other duties and special projects as assigned.Competencies:
Attention to Detail– Accomplishes tasks through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently. Client Focus– Identifies, analyzes, and implements evidence-based therapeutic interventions designed to achieve client goals; using research and technological advances; evaluating program outcomes and practice effectiveness; developing, analyzing, advocating and providing leadership for policies and services; and promoting social and economic justice.Compliance– Ensures compliance and examines patient information to insure that they comply with company and industry regulations, and service policies and procedures.Documentation– Writes clear, concise medical record notes (e.g., focus on referral problem, functional changes, duration, acute or long-term, functional impairment, recommendations, plan of action, results, adjustments, etc.).Mental Health/Psychiatry Knowledge– Demonstrates knowledge and understanding of mental health, mental illness and mental health services; integrates knowledge of societal, cultural, psychological, environment, spiritual and belief systems that influence mental health and illness.Plan of Care– Creates concrete therapeutic strategies, counseling and activities to implement to tackle mental disorders and associated disability; specifies the targets to be achieved and clarifies the roles of stakeholders in implementing the mental health plan.Professionalism– Thinks carefully about the likely effect on others of one’s words, actions, appearance, and mode of behavior. Selects the words or actions most like to have the desired effect on the individual or group in question. Demonstrates respectful and effective relationships with colleagues and clients and their families.Resource Management– Identifies, enrolls and sustains resources such as people, technology, community services and programs effectively that can be utilized to fulfill the mission and vision of the organization to meet the needs of the clients to optimally live productive lives. Service Focus– Balances interests and needs of a variety of internal customers and clients; adjusts priorities to respond to pressing and changing demands. Anticipates and meets the need of the customer and client; achieves quality results; is committed to continuous improvement of services.Thoroughness-Demonstrates attention to detail and accuracy. Defines and organizes tasks, responsibilities, and priorities. Takes responsibility for timely completion. Read LessPOSITION OBJECTIVE/SUMMARY:
The Mental Health Worker is responsible for participating in the care of psychiatric clients within the limitations of training and experience of a mental health worker.
MINIMUM QUALIFICATIONS REQUIRED FOR THIS POSITION:
Previous nursing or mental health assistant experience helpful.The ability to participate in on-the-job training for the first six (6) months.Good written and verbal communication skills.Must have the ability to perform tasks involving physical activity, which may include lifting, bending, and standing.The ability to work additional hours/days as required.AA Certificate in Mental Health from technical school and/or college preferredAbility to work with adults and children.GENERAL STATEMENT OF FUNCTIONS:
Assist nursing and/or other treatment staff in making individualized nursing care plans and multidiscipline treatment plans for each assigned client(s).Plan and may supervise activities for client(s) with other treatment staff in accordance with treatment and program goals.Assist in creating and maintaining a therapeutic milieu within the assigned unit and/or program center wide as appropriate.Document observation and interventions according to the established clinical policies and procedures.Promote basic hygiene, safety, and activities of daily living (e.g. personal hygiene, problems related to nourishment, and other general health care needs of assigned client(s)).Assist client(s) on admission/discharge through appropriate orientation to facility or referrals for follow-up care.Interact with client(s) daily on an individual basis making appropriate interventions and reporting observations data to the team leader and on the client record(s).Conduct/lead client therapy groups as assigned.Attend and participate in staff meetings, in-service and required staff development training and certification. Practice confidentiality in all client's, employees, and management related matters.Assist in preserving Kedren’s mission, goals, and objectives; and help management in establishing its internal service delivery goals and objectives that are consistent with the organization’s public service mission statement.Participate in the fundraising activities of Kedren.Assist in other duties and special projects as assigned.COMPETENCIES:
Attention to Detail– Accomplishes tasks through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently. Client Focus– Identifies, analyzes, and implements evidence-based therapeutic interventions designed to achieve client goals; using research and technological advances; evaluating program outcomes and practice effectiveness; developing, analyzing, advocating and providing leadership for policies and services; and promoting social and economic justice.Communication Effectiveness– Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand andretainthe message. Compliance– Ensures compliance and examines patient information to ensure that they comply with company and industry regulations, and service policies and procedures.Documentation– Writes clear, concise medical record notes (e.g., focus on referral problem, functional changes, duration, acute or long-term, functional impairment, recommendations, plan of action, results, adjustments, etc.).Facilitation– Leads group to intended results while allowing adequate discussion, brings group back to the meeting’s purpose or goal when needed, and gains input of ideas from all participants. Plan of Care– Creates concrete therapeutic strategies, counseling and activities to implement to tackle mental disorders and associated disability; specifies the targets to be achieved and clarifies the roles of stakeholders in implementing the mental health plan.Service Focus– Balances interests and needs of a variety of internal customers and clients; adjusts priorities to respond to pressing and changing demands. Anticipates and meets theneedof the customer and client; achieves quality results; is committed to continuous improvement of services.Thoroughness-Demonstrates attention to detail and accuracy. Defines and organizes tasks, responsibilities, and priorities. Takes responsibility for timely completion.POSITION OBJECTIVE/SUMMARY:
The Healthcare Call Center Agent plays a crucial role in facilitating communication between patients, healthcare providers, and other stakeholders across our mental health and primary care healthcare settings. They are responsible for handling inbound and outbound calls, providing exceptional customer service, and ensuring accurate and timely information exchange.
CORE OBJECTIVES:
· Answering Calls: Respond to incoming calls from patients, healthcare professionals, and external parties, addressing their inquiries, concerns, and requests promptly and professionally.
· Scheduling Appointments: Assist patients in scheduling appointments, coordinating with healthcare providers and clinics to find suitable dates and times.
· Patient Education: Provide basic information to patients regarding healthcare services, procedures, and general inquiries, ensuring clear and accurate communication.
· Data Entry and Documentation: Accurately record and update patient information, medical history, appointments, and any other relevant details in the healthcare system or electronic medical records (EMR).
· Troubleshooting and Problem Resolution: Identify and resolve issues, complaints, and conflicts raised by patients or healthcare professionals, ensuring a satisfactory resolution.
· Follow-up/Outreach Calls: Conduct outbound calls to patients for appointment reminders, post-visit surveys, and other follow-up/ outreach activities to ensure patient satisfaction and continuity of care.
· Adherence to Policies and Regulations: Maintain compliance with healthcare industry regulations, patient privacy laws (e.g., HIPAA), and call center policies and procedures.
COMPETENCIES:
· Excellent Communication Skills: Ability to communicate effectively and empathetically with diverse individuals, demonstrating active listening, clarity, and professionalism.
· Customer Service Orientation: Strong customer service mindset, with the ability to remain calm, patient, and courteous while addressing inquiries and resolving issues.
· Medical Knowledge: Familiarity with medical terminology, healthcare procedures, and common medical conditions to facilitate accurate information exchange.
· Problem-Solving Abilities: Aptitude for identifying and resolving problems efficiently, making sound decisions, and escalating issues when necessary.
· Multitasking and Time Management: Capable of handling multiple calls, tasks, and responsibilities simultaneously while maintaining attention to detail and meeting deadlines.
· Computer Proficiency: Proficient in using call center software, electronic medical record systems, and other relevant applications for data entry, retrieval, and documentation.
STATEMENT OF FUNCTIONS:
The licensed clinical social worker (LCSW) will work to reduce the distress and improve the mental health of underserved populations presenting with complex medical and psycho-social problems. Works alongside other professionals in multidisciplinary teams in order to deal with complex patient problems.
DESCRIPTION:
DUTIES:
Work as a part of a multidisciplinary team alongside medical providers, nurses, social workers, front office staff, and case managers.Provide individual and group psychotherapies and/or psychosocial rehabilitation treatment to clients with anxiety, depression, chronic pain, hypertension, medication non-adherence, addiction, social and interpersonal problems, personality disorders and challenging behaviors. Develop individualized treatment plans as part of ongoing assessment of patients and in collaboration with the case manager. Refer patients to institutions, support services, psychiatry, and other specialists as needed. Provide consultation services to multidisciplinary team members by evaluating the biopsychosocial implications of the patient’s illness when the team is assessing and planning medical treatment. Provide mental health services at satellite sites as needed. Provide functional assessments in reports to the Department of Public Social Services, Department of Child and Family Services, Social Security Administration, and the Judiciary. May provide some case management or referral to assist homeless patients with accessing vital resources such as housing, substance abuse treatment, specialty mental health care, and public benefits. Document all assessments, diagnoses, care plans, interventions, and referrals in our electronic medical records system. Complies with Kedren Community Care Clinic policies Maintains confidentiality when interacting with patients, families, personnel, and the public. Assess, diagnose, and treat patient’s symptoms and dysfunctional behaviors per the Diagnostic and Statistical Manual. Ability to be supportive and acknowledge individuality.Ability to be a team player. Support and assist team members. Be available to help and learn from the team. Keep an open mind to feedback and earn the trust of staff and providers.Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently.Performs any other tasks and duties as assigned.QUALIFICATIONS
Licensed in the State of California as a Clinical Social Worker (LCSW) Minimum two years of providing mental health services (i.e., assessment, diagnosis, individual and group therapies) to underserved populations, homeless, mentally ill, substance addicted adult populations. Prior experience working within a community mental health or primary care, medical setting preferred. CPR certification required. Proficiency in computer use required.Bilingual (Spanish/English) preferred Read LessCLERK, ACCOUNTS PAYABLENON-EXEMPT
TITLE OF IMMEDIATE SUPERVISOR:DIVISION:
ACCOUNTING MANAGERACCOUNTING
POSITION OBJECTIVE/SUMMARY:
The Accounts Payable Clerk, will be an integral member of the Accounting team that is responsible for providing accurate financial information. In this role, you will perform the day to day processing of accounts payable transactions to ensure that finances are maintained in an effective, up to date and accurate manner.
MINIMUM QUALIFICATIONS REQUIRED FOR THIS POSITION:
Requires a minimum AA degree and/or its equivalent with a minimum 3 years of experience in Accounts Payable in a non-profit environmentDexterity to operate a typewriter, computer and other office equipmentMicrosoft Office (intermediate/advanced skills with Excel is highly desired)Abila Non-Profit Accounting (formerly Sage MIP)10-Key by touch is requiredGENERAL STATEMENT OF FUNCTIONS:
Match, enter, process/post, and pay invoices in a timely mannerEnsure that the final A/P packages are complete and are in compliance with applicable Federal, State, and local regulations as well as with company policies and proceduresProcess check requests with proper G/L coding and payments through manual checks, bank-issued checks or ACH and using the Positive Pay processMaintains account payable filesProvide accurate data entry and general ledger coding (if necessary) to all vendor disbursement activity for multiple programsAct as the first line of internal control for cash disbursements by ensuring invoices are approved by proper authorized personnelFollow up on stale checks/outstanding checks with vendors as neededHandle vendor relations/discrepancies/credit memo/follow-upSolve problems and resolve outstanding issues as they ariseProcess and mail vendor checks on a timely basisTimely resolve inquiries from vendors and multiple entities, including correspondences via phone, fax and E-mailAssist in special projects and year-end audit schedule preparationResearch and respond to internal and external inquiries related to accounts payable and various expense reportsPerform other duties as assigned by the Accounting Manager and the CFOPerform all work with accuracy and under the specific instructions given by the Accounting Manager and/or CFOFocus on continued process improvement and increased efficiency Read Less