SUMMARY
Provide responsive, thorough, and personable technical assistance to internal customers. Support all end user hardware, software, peripherals, and enterprise applications. Respond to service tickets for assistance with basic technical issues and work with customers to solve them in a timely manner.
ESSENTIAL DUTIES & RESPONSIBILITIES
Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat.Take ownership of each assigned ticket through closure.Perform remote troubleshooting through effective diagnostic techniques and asking pertinent questions while walking the customer through problem-solving as a collaborative process.Determine the best solution each issue, leveraging details provided by the customer, troubleshooting, review of knowledgebase, and experience of support staff.Direct unresolved issues to the next level of support personnel after fully updating the service ticket with all details.Provide accurate information on IT products or services and make recommendations that would enhance our customer service.Guide customer though features and functionalities of enterprise software and multifunction authentication.Provide “white glove” service for all onboarding/new hire and C-level tickets through closure, ensuring that each user is fully functional and able to support their daily routines.Meet all existing customer service level agreements (SLAs), follow-up with the customer to provide status updates, and confirm that their issue was satisfactorily addressed their issues.Record events, problems, and resolutions in rough draft for inclusion in the knowledgebase.Pass on any feedback or suggestions by customers to the appropriate internal team.Identify and suggest possible improvements for customer service processes and procedures.Seek and participate in personal and professional development opportunities to maintain a detailed knowledge of industry standards, best practices, and business needs.Maintain regular and punctual attendance.Other duties as assigned.SUPERVISORY RESPONSIBILITIES
None.
Requirements
MINIMUM QUALIFICATIONS
Associate degree or a minimum of two (2) years of college with a concentration in information technology, management information systems or computer science preferred.In lieu of degree, four (4+) plus years of relevant experience.Two (2) + years of documented industry experience.Effective troubleshooting and problem-solving skills.Experienced in Windows 10/11 and Mac/iOS, M365 Office and other common desktop applications, multifactor authentication.Experience support iPhone and Android cell phones.Experience with an IT support desk ticketing system.Must be able to read, write, and speak fluent English.Must obtain and maintain any necessary security access and/or background checks. (U.S. citizenship required)DESIRED QUALIFICATIONS & SKILLS
Effective written and verbal communication skills.Experienced, critical thinking troubleshooter who can put out fires under pressure when workload increases.Has knowledge of a variety of modern software applications and the versatility to learn new tools.Self-starter who is comfortable working with various skill sets, developers, system, and security engineers.Upbeat and passionate about providing highly effective customer service.Organized and efficient with ability to assist others as needed.Professional certification(s).WORK SCHEDULE
Full-Time. May be required to work additional hours as needed to complete assignments or projects, or flex hours to cover west-coast time zone.
TRAVEL
The expected travel time is less than 25%.
DRIVING REQUIREMENTS
Must have or be able to attain a valid state driver’s license and be insurable on the company’s automobile insurance policy. Driving, with or without accommodation, may be required when traveling for training and/or short occasional amounts of local driving. The expected driving time is less than 25%.
WORK ENVIRONMENT
Work is primarily performed in a professional office setting, including the normal office equipment (e.g., computer, fax machines, copier) and with a wide variety of people in differing functions, personalities, and abilities.
PHYSICAL DEMANDS
Position consists of seeing up close and sitting for long periods of time, bending, stooping, crouching, and lifting up to 30 pounds. Frequently uses hands/fingers for manipulation of keyboard and mouse. It is Katmai Government Service’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
Benefits
Pay range: $20.75 to $25 per year.Eligible Benefits: Medical, Dental, Vision, Life & AD&D Insurance, Long-Term & Short-Term Disability Insurance, 401(k) Savings Plan, Employee Assistance Program (EAP), Paid Time Off (PTO), 11 Paid Federal Holidays, and Leave of Absence.Compliance:
To be considered for this position, all applicants must apply on the company website, https://katmaicorp.com/life-at-katmai/
We are a VEVRAA Federal Contractor
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, marital status, familial status or any other characteristic protected by law. https://katmaicorp.com/life-at-katmai/#equal_opportunity
Preference will be given to Ouzinkie Shareholders, Descendants of Shareholders and Spouses of Shareholders in accordance with Title 43 U.S. Code 1626(g) and Title 42 U.S. Code 2000e - 2(i).
Executive Order 11246, as amended, protects applicants and employees from discrimination based on inquiring about, disclosing, or discussing their compensation or the compensation of other applicants or employees.
Read LessSUMMARY
Operates keyboard-controlled data entry devices such as a computer, key-operated magnetic tape, or disc encoder to transcribe data into a format suitable for computer processing. Problems such as erroneous items and codes, or missing information are resolved at the supervisory level. Work is routine and repetitive.
ESSENTIAL DUTIES & RESPONSIBILITIES
Works under close supervision and follows specific procedures or detailed instructions.Works from various standardized source documents that have been coded and requires little or no selecting, coding, or interpreting of data.Maintains regular and punctual attendance.Performs other duties as assigned.SUPERVISORY RESPONSIBILITIES
None.
Requirements
MINIMUM QUALIFICATIONS
Minimum of two (2) years’ experience in data entry on Simulation & Training systems.Associates degree in an applied science. In lieu of degree, relevant work experience may be substituted on a year for year basis.Skilled in operating an alphanumeric keyboard.Must be able to obtain and maintain a DIBs card to access Camp LeJeune and other military facilities.Must obtain and maintain any necessary security access and/or background checks.DESIRED QUALIFICATIONS & SKILLS
Understanding of transcribing procedures and relevant data entry equipment.Intermediate computer skills and knowledge of Microsoft software (Word, Excel, Access, and PowerPoint).Ability to multi-task.WORK SCHEDULE
Full-time. May be required to work additional hours as needed to complete assignment or project.
TRAVEL
The expected travel time is less than 75%.
DRIVING REQUIREMENTS
Must have or be able to attain a valid state driver’s license and be insurable on the company’s automobile insurance policy. Driving, with or without accommodation, may be required when traveling for training and/or short occasional amounts of local driving. The expected driving time is less than 75%.
WORK ENVIRONMENT
Work is primarily performed outdoors but may also be performed in a maintenance facility as well as in outdoor military training areas. Work is often performed in adverse conditions including inclement weather such as high humidity, heat, cold, high wind, rain, and various local conditions. Our mission is to train US Marines; therefore, we work side by side with them in all climates and conditions. Employee may be exposed to sharp objects and may be exposed to some heat, loud noise, chemicals, lead, and vibration. Katmai strictly adheres to the Occupational Safety and Health Standards (OSHA) regulations. Use of personal protective equipment is mandatory if applicable. Employee will be exposed to a wide variety of people in differing functions, personalities, and abilities.
PHYSICAL DEMANDS
Position consists of standing for long periods of time, bending, kneeling, stooping, crouching, and lifting boxes weighing up to 50 pounds. Frequently uses hands/fingers for handling, to work with such hand tools as lawn equipment, outdoor tools, shovels, wrenches, screwdrivers, wire cutters, pliers, and soldering irons. It is Katmai’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
Benefits
Compensation & Benefits:
Pay: $15.76 per hour.H&W: $5.09Eligible Benefits: Medical, Dental, Vision, Life & AD&D Insurance, Long-Term & Short-Term Disability Insurance, 401(k) Savings Plan, Employee Assistance Program (EAP), Vacation & Paid Personal Time, 11 Paid Federal Holidays, and Leave of Absence.Compliance:
To be considered for this position, all applicants must apply on the company website, https://katmaicorp.com/life-at-katmai/
We are a VEVRAA Federal Contractor.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, marital status, familial status or any other characteristic protected by law.
Preference will be given to Ouzinkie Shareholders, Descendants of Shareholders and Spouses of Shareholders in accordance with Title 43 U.S. Code 1626(g) and Title 42 U.S. Code 2000e - 2(i).
Read LessJob Description
Monitors and operates the control console of either a mainframe digital computer or a group of minicomputers, in accordance with operating instructions, to process data.
Studies operating instructions to determine equipment setup needed.Loads equipment with required items (tapes, cards, paper, etc.).In response to computer output instructions or error conditions, applies standard operating or corrective procedure, refers problems that do not respond to preplanned procedure, and may serve as an assistant operator, working under general supervision.Resolves common operating problems and may serve as an assistant operator working under close supervision or performing a portion of a more senior operator's work.Works under close supervision and is provided detailed written or oral guidance before and during assignments.Maintains operating record.Reviews error messages and makes corrections during operation or refers problems.Diagnoses and corrects equipment malfunctions.Switches necessary auxiliary equipment into system.Maintains regular and punctual attendance.Other duties as assigned.Supervisory Responsibilities:
None
Requirements
Minimum Qualifications:
Minimum of 3 years’ experience in data entry on Simulation & Training systems.Associates degree in an applied science. In lieu of degree, relevant work experience may be substituted on a year for year basis.Desired Qualifications & Skills:
Intermediate computer skills and knowledge of Microsoft software (Word, Excel, Access and PowerPoint).Excellent communication and interpersonal skills.Must be exceedingly well organized, flexible. Strong organizational skills and detail oriented.Ability to multi-task.Demonstrated ability to perform diverse duties under operating and deadline constraints.Demonstrates accuracy and thoroughness; monitors own work to ensure quality.Flexibility in scheduling work hours and available for occasional travel.May be required to work extended workdays frequently. Overtime compensation established by local SCA regulations, if applicable.Driving Requirement:
Must obtain and maintain a valid driver’s license and be insurable by the company’s insurance carrier. The expected driving time is up to 25%.
Travel:
0 to 25% travel is required under this contract.
Physical Demands:
Position consists of standing for long periods of time, bending, kneeling, stooping, crouching, and lifting boxes weighing up to 50 pounds. Frequently uses hands/fingers for handling, to work with such hand tools as lawn equipment, outdoor tools, shovels, wrenches, screwdrivers, wire cutters, pliers, and soldering irons. Seeing up close. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. It is Katmai Government Services, LLC’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
Work Environment:
Work is primarily performed in an office setting, but may also be performed in a maintenance facility as well as outdoors in military training areas. Work is often performed outdoors, in adverse conditions including inclement weather such as high humidity, heat, cold, high wind, rain, and various local conditions. Our mission is to train US Marines; therefore we work side by side with them in all climates and conditions. Employee will be exposed to a wide variety of people in differing functions, personalities and abilities.
Work Schedule:
40 hours per week. May be required to work additional hours as needed to complete assignment or project. May require flexible work schedule.
Benefits
Compensation & Benefits:
Pay: $27.12/hourH&W: $5.09/hr paid toward employee-only medical insurance. Any remainder paid in cash in bi-weekly paycheck.Eligible Benefits: Medical, Dental, Vision, Life & AD&D Insurance, Long-Term & Short-Term Disability Insurance, 401(k) Savings Plan, Employee Assistance Program (EAP), Vacation & Paid Personal Time, 11 Paid Federal Holidays, and Leave of Absence.Compliance:
To be considered for this position, all applicants must apply on the company website, https://katmaicorp.com/life-at-katmai/
We are a VEVRAA Federal Contractor.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, marital status, familial status or any other characteristic protected by law.
Preference will be given to Ouzinkie Shareholders, Descendants of Shareholders and Spouses of Shareholders in accordance with Title 43 U.S. Code 1626(g) and Title 42 U.S. Code 2000e - 2(i).
Read LessSUMMARY
Provide warehouse and logistics support and supervision, including shipping and receiving, order fulfillment, transportation coordination, property management, inventory control, and furniture storage services. Maintain accurate records, ensure secure storage and timely deliveries, and support the Division of Logistics & Commuter Services (DLCS) in compliance with CMS requirements.
ESSENTIAL DUTIES & RESPONSIBILITIES
Receive, inspect, document, and process incoming shipments; record discrepancies, upload receiving reports, and update inventory systems.Pick, pack, stage, prepare, and dispatch outbound shipments, including receiving bills of lading, confirming shipments through agency-approved systems, and maintaining shipment logs and tracking documentation.Maintain accurate, real-time inventory records in Sunflower, ServiceNow, GSA-PPMS, Warehouse Librarian, or equivalent systems; conduct cycle counts, annual physical inventories, reconciliations, and variance reporting.Receive, barcode, track, excess, sanitize, and dispose of government property in accordance with federal and agency policies.Maintain clean, safe, and organized warehouse, dock, aisle, and storage areas while managing short- and long-term storage and related documentation.Transport government property between agency and off-site locations; provide packing, crating, labeling, shipping, freight staging, and material movement support to meet agency distribution requirements.Operate Microsoft Office Suite, PMIS (Sunflower), ServiceNow, Warehouse Librarian or equivalent systems, handheld scanners, and other government-furnished or contractor-provided software to maintain accurate records, submit required transactions, and ensure data integrity.Process, pick, pack, and ship publication orders using carousel systems and UPS WorldShip; restock inventory, generate shipping labels, maintain tracking records, reconcile shipping charges, and submit required reports.Safely operate forklifts, pallet jacks, order pickers, reach trucks, stretch wrap machines, pallet scales, and similar equipment; maintain required certifications, perform routine equipment inspections, and maintain maintenance and service logs.Provide qualified drivers; transport materials as needed; maintain driving, mileage, inspection, maintenance, service, and delivery records; assist the Agency Fleet Manager with vehicle coordination, scheduling, tracking, cleaning, and required driver training.Interview and hire new employees when an opening exists.Maintain regular and punctual attendance. Perform other duties as assigned.SUPERVISORY RESPONSIBILITIES
Supervise up to 15 employees.
Requirements
MINIMUM QUALIFICATIONS
Must obtain and maintain any necessary security access and/or background checks.Must be able to pass a drug test prior to starting.DESIRED QUALIFICATIONS & SKILLS
Five years experience supervising warehouse, shipping/receiving, inventory management, transportation, or logistics support services. Experience with government property management, asset accountability, and inventory control. Experience using inventory and asset management systems. Experience supporting a federal government agency or government contractor. Experience operating forklifts, pallet jacks, and other material handling equipment.WORK SCHEDULE
Full-time. May be required to work additional hours as needed to complete assignment or project.
TRAVEL
The expected travel time is less than 25%.
DRIVING REQUIREMENTS
Must have or be able to attain a valid state driver’s license and be insurable on the company’s automobile insurance policy. Driving, with or without accommodation, may be required when traveling for training and/or short occasional amounts of local driving. The expected driving time is less than 25%.
WORK ENVIRONMENT
Work is performed primarily in a warehouse and loading dock environment. The work area includes concrete flooring and may be drafty, noisy, dusty, and subject to varying temperatures. Employees operate warehouse equipment, hand and power tools, and powered material-handling equipment, including forklifts, pallet jacks, balers, wrappers, and similar machinery. Work may be performed in warehouse, storage, dock, and agency facility locations.
PHYSICAL DEMANDS
Position requires frequent standing, walking, bending, stooping, kneeling, crouching, reaching, stretching, climbing, pushing, pulling, and repetitive hand movements. Must be able to safely lift, carry, move, and position materials weighing up to 80 pounds, with or without reasonable accommodation. Position requires operating warehouse equipment and material-handling machinery, as well as using hand and power tools. Visual acuity and manual dexterity are required for inventory management, equipment operation, documentation, and computer use. It is Katmai’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
Benefits
Compensation & Benefits:
Pay: $80,000-$100,000Eligible Benefits: Medical, Dental, Vision, Life & AD&D Insurance, Long-Term & Short-Term Disability Insurance, 401(k) Savings Plan, Employee Assistance Program (EAP), Vacation & Paid Personal Time, 11 Paid Federal Holidays, and Leave of Absence.Compliance:
To be considered for this position, all applicants must apply on the company website, https://apply.workable.com/katmai/
We are a VEVRAA Federal Contractor.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, marital status, familial status or any other characteristic protected by law.
Preference will be given to Ouzinkie Shareholders, Descendants of Shareholders and Spouses of Shareholders in accordance with Title 43 U.S. Code 1626(g) and Title 42 U.S. Code 2000e - 2(i).
Read Less