Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.
Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.
Location: Hillsboro Beach, Florida
Time Commitment: Approximately 32-40 hours
Anticipated Schedule: Varies by business need
The RoleWe are looking to add a highly motivated individual to join our Portfolio Operations team. As a Maintenance Tech you will have end-to-end ownership over the on-the-ground operations for Hillsboro Beach Resort. This will include physical and technical challenges, while also being the face of Kasa on the ground.
In this role, you will report to the Maintenance Supervisor and work closely with the General Manager, Property Operations support team and our Guest Experience team. It takes a special person to oversee this property and we hope you're excited by the challenge!
About the TeamThis role is in our Portfolio Operations department. Our mission is to ensure our guests have a seamless in-unit experience. Our team members are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.
Day in the life of a Kasa Maintenance TechLike many operations roles, there is no 'typical day'. Your role will involve a wide range of activities tending to the hotel operation. Responsibilities include maintaining all equipment, systems and building components including, but not limited to; mechanical and electrical systems, pumps, HVAC, refrigeration, plumbing, locks, furniture, paint, wall coverings, tile and other equipment. Essential Duties and Responsibilities are as follows:
Construct, repair, and apply paint finishes throughout the hotel premises.Install and exchange lighting fixtures along with replacing bulbs as needed.Perform visual inspections and conduct operational tests on machinery and equipment.Identify irregular sounds or operational discrepancies in machines or equipment, collaborating with supervisors or maintenance peers to diagnose issues and facilitate repairs.Uphold and service the structural integrity of the establishment.Attend and actively engage in all scheduled training sessions and meetings.Execute painting tasks in corridors, hotel rooms, and lobby spaces as required.Transport heavy boxes and parcels within the hotel premises for maintenance and repair purposes.Aid in the delivery and setup of new equipment, including televisions, mattresses, tables, chairs, and similar items.Maintain regular communication with the Maintenance Supervisor regarding assigned projects.Responsively address all customer inquiries and requests with a courteous and efficient approach.Respond to all customer requests in a timely and personable manner.A typical schedule for this role is based on business needs in your market or assigned property, sometimes including nights, weekends, and holidays, as we are in the hospitality industry. While you are not 'on-call 24/7' for this job, during emergencies, you will get a call and if you're available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours.
In this growing market, a readiness to gradually increase your hours or take on added responsibilities is a plus.
ExperiencePrevious experience as a hotel engineer is preferred or comparable maintenance experience at an establishment such as apartment complex or office building.You enjoy mobile technology, have worked with it in past roles, and you're eager to learn new systems and platforms to make you better at your jobYou're flexible in your schedule and can help with emergencies whenever they ariseAbility to work independently and as part of a team; must be able to multi-task and complete tasks/projects in an efficient and timely manner.Excellent communication and interpersonal skillsYou're comfortable lifting objects up to 25-50 pounds and standing or walking for up to 8 hours a dayYou can handle stressful situations with a calm and positive demeanorPlus if...2+ years of hotel experience2+ years of guest service experienceCertifications in HVAC, Electrical, Plumbing, or other relevant fieldsYou pride yourself on your communication and organizational skillsIn one year, you will succeed at Kasa by having:Established yourself as a top Portfolio Operations performer by consecutively reaching monthly quantitative goalsSet a high bar for quality standards within your property through preventative maintenance upkeep and housekeeping collaboration effortsBecome an invaluable resource to our team, beyond your knowledge of property-specific operationsSupported successful expansion efforts and critical cross-departmental Kasa projectsCurious about the Kasa experience? Save 15% when you book on kasa.comBenefitsRemote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
The Pay: The starting base pay range for this role is between $19.00 and $21.00 per hour and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.
Health Coverage: We've invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.
Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!
Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.
Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.
Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.
A Note on Recruiting & Job ScamsThe Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.
Read LessKasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.
Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.
The RoleThe Hospitality Lead role is an on-site facilitator of everything that the Kasa guest will experience during their stay, including oversight of the Hospitality Associate Team. As a Hospitality Lead in the South market, you will have end-to-end ownership over the guest experience and hospitality team onsite at our Miami location. You will ensure the hotel is clean, safe, and exudes the Kasa standard of service operations.
Like many operations roles, there is no "typical day" but you will oversee the hospitality operations of our Miami market, guest service opportunities, and foster a culture of creativity and 'Be Our Guest' level service delivery. You will identify, prioritize, and execute improvements to all forms of guest service, aligned with Kasa brand standards, and influenced through proactive leadership of the service delivery. Daily tasks include, but are not limited to: Partnering with our regional Guest Experience team to deliver top-tier guest service, while actively communicating with guests via sms, whatsapp, and email. Additionally as the team lead you will review and coach your team interactions to exceed Kasa quality goals. Other tasks may include escalations Housekeeping requests, identifying upsell and revenue opportunities, maintaining the lobby and hotel vibe, and identifying partnership opportunities in the local community. A typical schedule for this role is based on business needs, including nights, weekends and holidays (we are in the hospitality industry).
Unleash your career potential at KasaWe're building a tech-enabled global hospitality brand that unleashes the potential of livable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.
Required AttributesProlific Communicator: Confident and clear communicator with the ability to partner and influence at all levels in an engaging and comprehensive manner; comfortable with being in the spotlight, driving crucial conversations, and delivering feedback.Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through by delivering unsurpassed guest service.Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work.Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.Reliable & Consistent: Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.Collaborative: Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.Smooth Operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.Change Agent: Supports, fosters, and executes change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.Growth Mindset: Operate with intention to learn, stretch and grow by proactively seeking and providing feedback and humbly sharing best practices to promote the success of the team overall.Required policy information:This role requires regular access to reliable transportation to and from work.Don't meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.
Expected ResultsRole Objective 1: Uphold the highest standard of guest service quality. Key Initiative: Identify and solve guest service issues through proactivity.Key Initiative: Improve guest service scores.Role Objective 2: Engage our guests and community. Key Initiative: Establish a well vetted list of local recommendations.Key Initiative: Build relationships with local favorites and encourage partnerships.Role Objective 3: Influence the hotel's reputation positively. Key Initiative: Leverage review information to increase guest service and hotel offerings.Key Initiative: Actively respond to reviews and encourage guests to provide feedback.About the TeamBe a part of our South Portfolio Operations, a team passionate about delivering seamless experiences for our guests. Our team members at Kasa are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.
Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.
Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.
Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.
A Note on Recruiting & Job ScamsThe Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.
Read LessKasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.
Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.
The RoleThe Social Media & Visual Content Lead will build and run the creative engine behind our brand. This role takes full accountability for Kasa's social media presence across all platforms and owns all visual content production — photography, video, graphics. This person will develop Kasa's social strategy, create and curate compelling content, manage the editorial calendar, evaluate and manage influencer partnerships, and collaborate with Performance Marketing on paid social and retargeting initiatives. We're looking for an AI-native creative who is as fluent in emerging content tools as they are in brand strategy, and who can eventually grow into broader brand ownership.
This is a rare opportunity to build a social and visual program largely from scratch at a hospitality company that's growing quickly.
Key ResponsibilitiesSocial Media Strategy & Content Creation
Own and grow Kasa's social presence across Instagram, TikTok, LinkedIn, and other relevant platforms Develop monthly social content calendar, planning themes, campaigns, and lead daily executionDevelop a distinct, ownable social voice for Kasa that reflects our brand positioning and resonates with our target travelerProduce or direct original short-form video content (Reels, TikToks, property walkthroughs, lifestyle content)Identify and engage with UGC creators, local photographers, and brand partners to expand content outputManage comments, DMs, and community conversations across major platforms, while also identifying opportunities for proactive engagement (e.g., monitoring competitor activity and social trends)Develop and manage an influencer/creator strategy aligned to Kasa's brand, markets, and target guest segmentsWork closely with Performance Marketing to align organic learnings with paid creative testing, retargeting, and audience insights.Partner with other cross-functional stakeholders on brand campaigns, advertising creative, and collateral productionPhotography & Visual Content Production
Own end-to-end photography and video production for all Kasa properties: vendor sourcing, scheduling, shot list development, on-site coordination, and post-production oversightMaintain and evolve Kasa's visual brand standards, ensuring consistency across OTAs, the Kasa website, social channels, and marketing campaignsManage a preferred vendor network of photographers, videographers, and retouchers; negotiate contracts and ratesLead photo refresh cycles for existing properties on a quality-review cadenceLeverage AI-powered creative tools (generative image/video, automated editing workflows) to improve production speed and qualityPerformance Tracking & Insights
Track and report on social performance metrics; iterate quickly based on what's workingReport on KPIs including engagement, reach, video views, saves, follower growth, CTR, and contribution to traffic.Maintain a weekly insights summary and inform quarterly content and creative strategy.Use data to propose experiments across formats, storytelling, and timing.What You'll Bring4-6+ years of experience in social media, content creation, or brand creative — preferably in travel, hospitality, or lifestyleStrong creator instincts with proven experience producing engaging short‑form video (TikTok, Reels, YouTube Shorts).Deep understanding of social trends, platform algorithms, and community behavior.Proven track record growing an organic social audience and community for a brandA portfolio that demonstrates strong visual sensibility: photography direction, graphic design, and/or video contentActive practitioner of AI creative tools (Midjourney, Runway, Adobe Firefly, or similar) — you use these daily, not occasionallyStrong project management instincts; you can juggle multiple photo shoots and a content calendar simultaneouslyInnate cross-functional collaborator, particularly across performance marketing, creative, revenue, and operations teams.High visual and editorial standards; ability to express brand voice in writing and video.Comfort with hands‑on creation (shooting, editing, copywriting) and managing freelancers or creators.Analytical mindset: able to interpret metrics, identify patterns, and refine strategy.Our Interview ProcessWe like to do things a little differently for this role. The first step for all candidates is a short Vervoe assessment, which takes about 45 minutes to complete. It's a great way to get a feel for the day-to-day work, and it also helps us see your skills in action beyond what's on your resume.
Curious about the Kasa experience? Save 15% when you book on kasa.comBenefitsKasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.The Pay: The starting base pay range for this role is between $64,000 and $75,000 and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the value growth that our collective hard work creates. Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it's not disruptive to their work.401(k) Plan: As you invest in yourself and your future, Kasa invests in you too.Health Coverage: We've invested in comprehensive health insurance options to help when you need it most.Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, cell-phone reimbursement, home office stipend, and more!Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.
Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.
Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.
A Note on Recruiting & Job ScamsThe Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.
Read Less