Kampgrounds of America, Inc. (KOA) is the world's largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is "connecting people to the outdoors and each other," and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.
At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:
intentionally create a sense of community and belonging for our guests, employees and franchise partnerscontinually educate ourselves and expand our knowledge to foster an inclusive and supportive environmentsustain a culture that promotes diversity of thought and experiencesensure everyone has the ability to experience the outdoors and that our facilities are accessible to alldrive change in our company and industry through action and implementationThe Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. Accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR maintains a clean, well-stocked and organized store.
Essential Duties and Responsibilities:
Greet all guests approaching the front desk in accordance with KOA standards. Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards. Prepare reports as required, relating to shift checklist, and down-time reports. Answer inquiries from guests regarding campground amenities and local attractions. Ensure logging and delivery of all messages, packages and mail in a timely and professional manner. Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper radio etiquette. Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures. Maintain high standards of professionalism, customer service, quality and cleanliness. Maintain store displays and inventory control as directed and communicate ideas and guest feedback. Increase revenues through up-selling strategies and profitability of ancillary income.
Non-Essential Duties and Responsibilities:
This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Required Education and Experience:
Hear and speak the English language fluently. Strong decision-making ability. Ability to communicate, ability to manage conflict. Working knowledge of operational procedures. Comfortable in a fast-paced and high-pressure environment. Ability to maintain confidentiality. Able to work nights, weekends, and holidays.
Preferred Education and Experience:
Physical Demands and Working Conditions:
Work is performed indoors and outdoors and may involve exposure to varying weather conditions. Office work requires the ability to operate standard office equipment, computer, copier, keyboard, etc. Must be able to lift and carry up to 10 pounds regularly, lift or carry up to 25 pounds or more occasionally with assistance. Ability to stand for long periods of time. Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead and move safely over uneven terrain. Use of repetitive motion, standing, bending, sitting, lifting, and walking. Noise levels may be moderate to loud. May be exposed to dust, pollen, grasses, landscaping, and various chemicals and moving mechanical equipment. Use of personal protective equipment required where necessary. Will experience occasional interruptions and shifting priorities. Valid driver's license required, this position may be expected to drive a motorized vehicle which requires close and distance vision, sitting, seeing and reading signs, traffic signals, etc.
KOA does not sponsor visas.
KOA currently does not pay or withhold taxes in the following states:
Alabama - Idaho - North Dakota
Alaska - Louisiana - Rhode Island
Delaware - Mississippi - South Dakota
District of Columbia - Nebraska - Vermont
Hawaii - New Hampshire - West Virginia
Kampgrounds Of America, Inc. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all people. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.
Read LessKampgrounds of America, Inc. (KOA) is the world's largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is "connecting people to the outdoors and each other," and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.
At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:
intentionally create a sense of community and belonging for our guests, employees and franchise partnerscontinually educate ourselves and expand our knowledge to foster an inclusive and supportive environmentsustain a culture that promotes diversity of thought and experiencesensure everyone has the ability to experience the outdoors and that our facilities are accessible to alldrive change in our company and industry through action and implementationThe Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. Accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR maintains a clean, well-stocked and organized store.
Essential Duties and Responsibilities:
Greet all guests approaching the front desk in accordance with KOA standards.Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.Prepare reports as required, relating to shift checklist, and down-time reports.Answer inquiries from guests regarding campground amenities and local attractions.Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper radio etiquette.Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures.Maintain high standards of professionalism, customer service, quality and cleanliness.Maintain store displays and inventory control as directed and communicate ideas and guest feedback.Increase revenues through up-selling strategies and profitability of ancillary income.Non-Essential Duties and Responsibilities:
This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Required Education and Experience:
Hear and speak the English language fluentlyStrong decision-making abilityAbility to communicate, ability to manage conflictWorking knowledge of operational proceduresComfortable in a fast-paced and high-pressure environmentAbility to maintain confidentialityAble to work nights, weekends, and holidaysPreferred Education and Experience:
Physical Demands and Working Conditions:
Work is performed indoors and outdoors and may involve exposure to varying weather conditions. Office work requires the ability to operate standard office equipment, computer, copier, keyboard, etc. Must be able to lift and carry up to 10 pounds regularly, lift or carry up to 25 pounds or more occasionally with assistance. Ability to stand for long periods of time. Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead and move safely over uneven terrain. Use of repetitive motion, standing, bending, sitting, lifting, and walking. Noise levels may be moderate to loud. May be exposed to dust, pollen, grasses, landscaping, and various chemicals and moving mechanical equipment. Use of personal protective equipment required where necessary. Will experience occasional interruptions and shifting priorities. Valid driver's license required, this position may be expected to drive a motorized vehicle which requires close and distance vision, sitting, seeing and reading signs, traffic signals, etc.
KOA does not sponsor Visas
KOA currently does not pay or withhold taxes in the following states:
Alabama - Idaho - North DakotaAlaska - Louisiana - Rhode IslandDelaware - Mississippi - South DakotaDistrict of Columbia - Nebraska - VermontHawaii - New Hampshire - West VirginiaKampgrounds Of America, Inc. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all people. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.
Read LessKampgrounds of America, Inc. (KOA) is the world's largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is "connecting people to the outdoors and each other," and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused and innovative.
The Store Lead (SL) is responsible for the overall store inventory management. They will be able to enhance the store appearance and customer satisfaction while meeting sales and profitability goals and manage staff effectively. The SL should have a strong background in retail management, understand inventory processes and be comfortable building relationships with vendors and knowing what products and prices are best suited for the campground.
Specific duties include:
Design creative displays and adjust according to sales, season and product.Formulate pricing policies by reviewing merchandising reports, determining additional needed sales promotions, authorizing clearance sales and studying trends.Assess and maintain proper inventory levels and turnover rate through an inventory control system.Prepare reports as required, relating to procedures, efficiency, sales, etc.Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers.Attend industry shows and purchase product under the direction of management.Perform inventory audits according to expected property timelines.Build relationships with vendors, report on any buying trends and understand customer demands.Coordinate building of displays and inventory control with guest services team.Provide training to guest services team as needed.Fully comprehend and utilize functions of the front desk computer inventory system.Approach all encounters with guests in an attentive, friendly, courteous, and service-oriented manner.Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs culture, mission, values and goals.Directed by GM/AGM, monitor and implement the department safety program, which ensures that all OAK employees work in a safe and hazard free environment that complies with various local, state, and federal safety requirements.Expected results include:
Profitable store operation within budget guidelines.Clean, well-stocked and organized store.Demonstrates strong leadership skills with a professional attitude towards staff.Precise control and adherence to KOA policies of all generated cash.Meet Quality Assurance standardsJob qualifications include:
High School diploma or equivalentExperience in retail or related fieldConversant in English languageStrong decision-making abilityExcellent communication, collaboration, and delegation skills with ability to manage confrontationAbility to motivate, lead and develop a diverse teamStrong working knowledge of operational proceduresComfortable in a fast-paced and high-pressure environment.Ability to read and maintain a budgetMotivated, goal oriented and results drivenAbility to maintain confidentialityAble to work nights, weekends, and holidaysValid Driver's licensePhysical requirements include:
Ability to stand for long periods of time.Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain.Able to work inside and outdoors and in various climates.Able to travel by airplane and automobile.Kampgrounds Of America, INC. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.
KOA does not sponsor Visas
KOA currently does NOT hire in the following states: Alaska, District of Columbia, Idaho, Louisiana, New Hampshire, North Dakota, Rhode Island, Vermont
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