Job Title: Compressor Technical Support Call Representative
Location: Loxley, Alabama (On-site)
About Us:
Located just an hour away from the pristine white sand beaches of Gulf Shores, Alabama and mere minutes from the Bay, our plant offers not only a dynamic work environment but also the perfect backdrop for a balanced lifestyle. As a leading name in the air compressor industry, we are committed to excellence in both product innovation and customer satisfaction.
Job Summary:
We are seeking a talented individual with a required minimum of 4 years of experience in the air compressor industry to join our team as a Compressor Technical Support Call Representative. In this role, you will be the frontline troubleshooter, assisting customers with air compressor related technical queries related to Kaishan products. Collaboration with various departments including Engineering, Manufacturing, and Sales will be integral to ensuring top-notch service delivery.
Key Responsibilities:
Provide in-depth compressor technical assistance to customers via phone, addressing troubleshooting issues and providing guidance on repairs and enhancements. Continuously strive to enhance customer satisfaction and foster repeat business through effective communication and problem resolution. Stay current with industry standards, innovations, and emerging technologies.Job Qualifications:
High School Diploma or GED.Minimum four years of experience in the compressor industry in a technical or service role is required.Additional air compressor or related mechanical technical training is a plus. Proven experience in troubleshooting and remotely resolving technical issues with customers. Proficient in Microsoft Word and Excel.Fluent in English, both spoken and written.Benefits:
Competitive salary and quarterly gain sharing (profit) bonus, Medical, Dental, Vision, Short and Long-term disability, Health Insurance, Vacation, Sick and Holidays, Tuition Reimbursement, and 401K with 6% company match.
Company Standards:
We embrace quality work and believe in meeting and exceeding deadlines. We believe work should be accomplished with a minimum of manager oversight. We empower our employees to take responsibility for their actions. We believe that everyone deserves to be treated fairly and with respect.
Kaishan Compressor is an EOE. Employment opportunities at Kaishan Compressor are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex, pregnancy, childbirth or related medical conditions, national origin, age, veteran status, genetic information, or any other characteristic protected by law.
We are a drug, alcohol, and smoke free workplace and to ensure compliance with this policy, we conduct pre-employment drug testing for all prospective employees who receive a conditional offer of employment.
We are Engineering the Future
Only 30 minutes from Mobile Bay and just an hour from the white sand beaches of Alabama's Gulf Coast, your next career move could come with a view. Join Kiashan Compressor USA in Loxley, Alabama where we design and engineer high quality rotary screw air compressors that are driving a more energy efficient future. Our 130,000 square foot facility is both state-of-the-art and climate controlled. This role is an in-person role and is not eligible for remote work.
We are seeking a Customer Service Manager to own and develop the customer relationship team as they support our distributor network across the Americas. As no two days are ever the same in customer service, you'll aways have the ability to create amazing relationships that contribute to our success by using your passion for problem solving, going above and beyond and working to provide industry-leading service. Our customer service specialists are known for going the extra mile and as the manager of that team we have high expectations that you will motivate and engage your team throughout the working day. We actively promote a team culture to achieve KPIs, while also being able to manage performance, deliver feedback and drive positive change.
Key Responsibilities
Leadership & People Development
Lead, coach, and develop a team of customer service representatives to achieve high performance and professional growthEstablish clear expectations, performance metrics, and development plans for each team memberConduct regular one-on-ones, performance reviews, and career development conversationsFoster a positive, engaged, and accountable team culture built on trust, respect, and collaborationIdentify talent gaps and develop training programs to enhance product knowledge, communication skills, and service executionChampion employee engagement and retention through recognition, mentorship, and growth opportunitiesCustomer & Distributor Support
Ensure timely, accurate, and consistent responses to distributor inquiries, orders, and technical support needsServe as an escalation point for complex customer issues, driving resolution with urgency and professionalismPartner closely with Sales, Operations, Engineering, and Supply Chain teams to deliver a seamless distributor experienceContinuously evaluate and improve service processes to enhance responsiveness, efficiency, and customer satisfactionMonitor KPIs such as response time, order accuracy, and customer satisfactionProcess Improvement & Operational Excellence
Analyze workflows and identify opportunities to streamline processes and reduce wasteImplement best practices for order management & communicationUtilize data and customer feedback to drive continuous improvement initiativesCollaborate with cross-functional teams to improve systems, tools, and reporting capabilitiesSupport ERP system enhancements to improve service outcomesQualifications
Bachelor’s degree preferred.10-15 years of experience in lieu of education5+ years of customer service experience in a manufacturing or industrial environment preferred3+ years of leadership experience managing teams requiredExperience working with distributor-based sales channels requiredFamiliarity with ERP systemsHighly proficient in Microsoft Office including Teams, Outlook, Excel, Word and PowerPointHighly proficient in SharePointStrong problem-solving and decision-making skillsExcellent communication and interpersonal skillsExperience in compressor systems, rotary screw equipment, or industrial machineryBilingual capabilities (English/Spanish) preferredSuccess Measures
Improvement in team engagement and retentionAchievement of service KPIs (response time, task accuracy, resolution time)Positive distributor feedback (NPS scores)Demonstrated alignment with and enforcement of company core principlesMeasurable growth and development of team membersWhy This Role Matters
This role is critical to ensuring our distributors experience a best-in-class level of service that reflects our brand and values. By developing a strong team and reinforcing our core principles, the Customer Service Manager plays a direct role in customer loyalty, operational success, and long-term business growth.
Really Good Benefits
We offer medical, dental, vision, Short and Long-term disability, a 401K match of 6% and a quarterly gain sharing (profit sharing) program that will seem unreal.
Our customers come from all walks of life and so do our colleagues. That's why we are proud to be an equal opportunity employer. Ready to join the team? Apply today at Kaishanusa.com/careers.
