Position: Resident Performance Associate
Level: Entry level
Industry: Real Estate Investing
Employment Type: Full Time
The Property Management Team at Kairos Living, a rapidly growing national single-family rental fund (SFR), is seeking a highly motivated, positive individual with excellent communication skills who can contribute to the team's success. The position will frequently interact with Residents and multiple departments at the firm.
This role will be responsible for effectively managing delinquent Resident accounts, collecting and processing Resident payments, and monitoring payment plans and evictions. The position operates within a high call volume contact center environment, requiring the ability to manage a large number of inbound and outbound Resident interactions daily while maintaining professionalism, accuracy, and a solutions-oriented approach.
The successful candidate will have a solid grasp of the property management lifecycle. They will have excellent organizational skills, great attention to detail, and the ability to manage multiple multi-faceted tasks to meet deadlines and performance objectives. The candidate must also have excellent communication skills and maintain a positive attitude in high-pressure situations and conversations with delinquent Residents.
Responsibilities
Manage our Resident payment experience to ensure payment workflows function, balances are accurate and communicated promptly to all ResidentsManage our collections process and performance metrics to meet and exceed company targets and goalsPlace calls to Residents to collect payment or establish payment plans on outstanding balancesReview delinquency reports daily and establish an action plan based on results.Utilize internal systems to update Resident accounts regarding past-due balances after calls.Oversee the determination of late fee waivers and communication to Residents when appliedEnsure Resident satisfaction with consistent communication so Residents are updated regularly on the status of their ledger and outstanding balancesAssist with eviction proceedings as neededPerform other functions about Resident management as neededDesired Experience / Skills
Minimum 2 years of relevant property management, revenue management, or call center experience in the residential real estate industry. Single-family rental experience is a plus but not required.
Detail-oriented, ability to multi-task.
Experience with Yardi Voyager is preferred but not required
Self-starter willing to “do what it takes” to hit goals and meet deadlines.
Ability to prioritize, plan, organize, and coordinate work assignments and simultaneously coordinate multiple tasks.
Applying common sense, demonstrating logical and systematic thinking skills, and being adaptable to change and taking ownership.
Proven call center or high-volume inbound/outbound phone experience, with the ability to handle difficult conversations professionally and empathetically.
Familiarity with KPI tracking and performance reporting in a collections or call center environment (e.g., call volume, resolution rate, average handle time, delinquency rate).
Strong negotiation skills with experience structuring and managing payment plans or settlement agreements.
Perks of working at Kairos Living
Competitive pay - Base salary with annual bonus tied to company KPIs
Employer-paid benefits (Medical, Dental, and Vision)
Professional career development
401(k)
Flexible PTO
11 paid holidays throughout the year
We’re Kairos Living. Proud to introduce a smarter way to live
Kairos was founded in July 2019 as a technology-enabled, value-added residential real estate investment fund. Kairos is revolutionizing the fragmented and inefficient single-family rental industry using an internally developed technology platform to rapidly scale acquisitions, optimize operational efficiencies, and deliver superior risk-adjusted returns to investors. We add value at every stage of the property lifecycle by utilizing our data-driven analytical approach, technology-centric operational model, and entrepreneurial culture. Our business principles include the importance of risk control, emphasis on talent, operational excellence, and relentless reinvention. Visit our website at www.kairosliving.com
The Resident Performance Team at Kairos Living, a rapidly growing national single-family rental fund (SFR), is seeking a detail-oriented and resilient Evictions Specialist to manage the full eviction lifecycle across our portfolio. The position will frequently interact with Residents, market attorneys, and multiple departments at the firm.
This role will be responsible for managing end-to-end eviction cases, coordinating with attorneys, issuing legal notices, and negotiating payment plans and move-out agreements with delinquent Residents. The position operates within a high call volume contact center environment, requiring the ability to handle a large number of inbound and outbound Resident interactions daily while maintaining professionalism, accuracy, and a solutions-oriented approach.
The successful candidate will have a solid understanding of eviction law, collections processes, and landlord-tenant regulations. They will have excellent organizational skills, great attention to detail, and the ability to manage multiple cases simultaneously to meet deadlines and performance objectives. The candidate must maintain composure and a professional attitude in high-pressure situations and sensitive conversations with Residents.
Responsibilities
Manage end-to-end eviction cases across multiple markets, ensuring all filings, notices, hearings, and writ executions are completed in accordance with applicable state and local lawsPrepare, issue, and track legal notices (Pay or Quit, Cure or Quit, Unconditional Quit) in compliance with jurisdictional requirementsMaintain and update Kairos Living tracking systems (Yardi, FreshDesk, etc.) with real-time legal status changes, court dates, and attorney updatesLiaise with market attorneys on case progression; report settlement options, court issues, and account discrepancies to SupervisorServe as the primary contact for Residents at the final stages of eviction, managing high-volume inbound and outbound calls with professionalism and empathyNegotiate payment plans, payoff deadlines, and cash-for-keys agreements with Residents to facilitate voluntary move-outs and reduce legal costsRespond to Resident inquiries via the Evictions inbox in a timely and professional mannerIdentify Resident payments and communicate to the appropriate market attorney to prevent unnecessary case escalationMonitor credit, collection, and eviction trends and report findings to management on a regular cadenceAssist with updating Yardi legal status changes and ensure data accuracy across all systemsPerform other functions related to Resident management and eviction operations as neededDesired Experience / Skills
Minimum 2 years of experience in evictions, collections, paralegal services, or property management in the residential real estate industry. Single-family rental experience is a plus but not required.
Detail-oriented, ability to multi-task and manage a high volume of active cases simultaneously.
Experience with Yardi Voyager is preferred but not required.
Self-starter willing to “do what it takes” to hit goals and meet deadlines.
Ability to prioritize, plan, organize, and coordinate work assignments across multiple active eviction cases.
Applying common sense, demonstrating logical and systematic thinking skills, and being adaptable to change and taking ownership.
Proven experience in a high call volume contact center or collections environment, with the ability to handle difficult and sensitive conversations professionally and empathetically.
Familiarity with KPI tracking in an evictions or collections environment (e.g., case closure rate, average time-to-resolution, delinquency rate).
Strong negotiation skills with experience structuring payment plans, payoff agreements, and cash-for-keys arrangements.
Knowledge of eviction laws, legal notice requirements, and court processes across multiple states is a plus. Spanish speaking preferred but not required.
Perks of working at Kairos Living
Competitive pay - Base salary with annual bonus tied to company KPIs
Employer-paid benefits (Medical, Dental, and Vision)
Professional career development
401(k)
Flexible PTO
11 paid holidays throughout the year
We’re Kairos Living. Proud to introduce a smarter way to live
Kairos was founded in July 2019 as a technology-enabled, value-added residential real estate investment fund. Kairos is revolutionizing the fragmented and inefficient single-family rental industry using an internally developed technology platform to rapidly scale acquisitions, optimize operational efficiencies, and deliver superior risk-adjusted returns to investors. We add value at every stage of the property lifecycle by utilizing our data-driven analytical approach, technology-centric operational model, and entrepreneurial culture. Our business principles include the importance of risk control, emphasis on talent, operational excellence, and relentless reinvention. Visit our website at www.kairosliving.com
Read LessABOUT THE ROLE
The Leasing Team at Kairos Living — a rapidly growing national single-family rental (SFR) fund — is seeking a highly motivated, results-driven leasing professional to help drive occupancy across our portfolio. This role is central to our resident experience, from the very first inquiry through move-in and beyond.
The ideal candidate brings a blend of sales hustle and genuine hospitality — someone who can convert leads with confidence, communicate property features compellingly, and ensure every prospective resident feels valued throughout the process. You will work closely with prospects, current residents, and internal teams across operations, marketing, and property management.
KEY RESPONSIBILITIES
Leasing & Sales
Manage the full leasing cycle from lead inquiry to executed lease agreementHandle inbound and outbound prospect communication via phone, email, and text with responsiveness and professionalismGuide prospects in finding the right home by understanding their needs and matching them to available properties across the portfolioAssist prospects in registering for self-guided tours and provide all necessary information to ensure a smooth touring experienceExecute post-tour outbound follow-up campaigns to increase application volume and maintain high conversion ratesMeet or exceed weekly and monthly leasing KPIs including leads contacted, applications submitted, and leases signedApplication & Lease Processing
Screen applicants by conducting credit, background, and income verification checks in accordance with qualification criteriaPrepare, review, and execute lease agreements in compliance with company policies and local regulationsCoordinate the move-in process, ensuring all documentation and unit-readiness requirements are met prior to resident possessionResident Retention & Portfolio Support
Support the lease renewal process to contribute to resident retention goalsAssist with marketing efforts for available properties, including listing accuracy and syndicationLog all leasing activity in Yardi (property management software) accurately and in a timely mannerMaintain Kairos Living's customer service and sales standards across all resident touchpointsQUALIFICATIONS
Required
2+ years of experience in residential leasing, property management, or real estate salesExceptional verbal and written communication skills with the ability to connect with diverse personalitiesDemonstrated ability to manage a high-volume pipeline and meet sales targetsStrong organizational skills with the ability to prioritize multiple tasks and deadlines simultaneouslyProficiency with Microsoft Office Suite (Word, Excel, Outlook)Self-motivated with a proactive, solutions-oriented mindsetPreferred
Experience with Yardi Voyager and/or Yardi Site ManagerFamiliarity with single-family rental (SFR) or build-to-rent (BTR) operationsBachelor's degree in Business, Real Estate, Marketing, or a related fieldExperience with CRM tools and lead management platformsKnowledge of fair housing laws and landlord-tenant regulationsCOMPENSATION & BENEFITS
We believe in rewarding performance and investing in our people. In addition to a competitive base salary, this role includes:
Monthly leasing bonus tied to executed leasesEmployer-paid Medical, Dental, and Vision insurance401(k) retirement planFlexible PTO policy8 paid company holidaysStructured professional development and career growth opportunitiesABOUT KAIROS LIVING
Kairos Living was founded in 2019 as a technology-enabled, value-add residential real estate investment fund. We are revolutionizing the fragmented single-family rental industry through an internally developed technology platform that powers rapid acquisition, operational efficiency, and superior investor returns.
We add value at every stage of the property lifecycle through a data-driven analytical approach, a technology-first operational model, and an entrepreneurial culture. Our guiding principles — risk discipline, talent development, operational excellence, and relentless reinvention — shape everything we do.
This is a unique opportunity to join a company that is scaling fast and is deeply committed to your professional growth.
Read Less