Reports To: Director of Community Marketing
Location: This remote role offers flexibility for candidates residing in the West Coast, ideally Northern California.
Position Summary:
The Regional Marketing Manager will be responsible for executing strategic marketing initiatives determined by the COO/VP of Marketing and Public Relations across a portfolio of 20 to 35 communities across multiple markets within a defined region. This role is designed for a highly motivated individual with a proven track record in multifamily marketing, overseeing the implementation of comprehensive marketing campaigns, brand development, and resident engagement strategies. The ideal candidate will collaborate closely with the Regional Vice President, property management teams, corporate marketing, and external vendors to ensure that marketing efforts drive leasing performance, increase occupancy, and enhance brand presence for a company managing 30,000+ units. The Regional Marketing Manager will be supported by a corporate marketing team for tasks related to implementations and help desk tickets.
Key Responsibilities:
Regional Strategy Development: Develop and manage the overall marketing strategy for a portfolio of communities within the assigned region, ensuring alignment with corporate goals and market-specific needs.
Brand Management: Oversee the implementation and consistency of the brand’s identity across all marketing channels, ensuring that all communities in the region reflect the company’s brand standards.
Digital Marketing: Manage and optimize regional digital marketing efforts, including SEO, SEM, social media, email marketing, and website performance, to increase online visibility and lead generation.
Leasing Support: Collaborate with on-site teams to create and execute property-level marketing plans tailored to each community’s unique characteristics and target demographics.
Market Research and Analysis: Conduct regular market research to assess competitive positioning, emerging trends, and opportunities for growth. Leverage data to make informed marketing decisions and adjust strategies accordingly.
Campaign Execution: Develop and manage regional advertising campaigns, including paid media (digital and traditional), email marketing, content development, and social media engagement to drive leasing and retention.
Vendor Management: Oversee relationships with external vendors (digital agencies, graphic designers, photographers, etc.) to ensure high-quality deliverables within budget and timelines.
Budgeting and Reporting: Manage the regional marketing budget, ensuring that all campaigns are cost-effective. Track and report on the performance of marketing initiatives using KPIs and ROI metrics.
Event Planning: Lead regional event marketing strategies, including resident engagement events, leasing events, and community outreach to foster relationships and brand awareness.
Training and Support: Provide marketing training and support to on-site leasing and property management teams, ensuring consistent execution of marketing initiatives.
New Development: Expertly guide marketing for new residential developments that may include retail, office, and hospitality components, collaborating on strategy, aligning branding and signage, coordinating promotions, and ensuring consistent brand experience across all channels.
Business Development: Support business development efforts within the assigned region, as directed.
Qualifications:
Bachelor’s degree in Marketing, Communications, Business, or related field required.
Experience:
Minimum of 5+ years of marketing experience in multifamily real estate or a related field.
Proven track record in managing large-scale, regional marketing campaigns for multifamily portfolios (preferably over 10,000 units).
Technical Skills:
Proficiency in digital marketing tools and platforms (Google Analytics, Google Ads, social media platforms, email marketing tools).
Experience with property management software (e.g., Yardi, RealPage, etc.) and lead management systems.
Strong knowledge of SEO/SEM, PPC, and website management.
Leadership and Communication:
Strong leadership and project management skills, with the ability to manage multiple projects simultaneously.
Excellent verbal and written communication skills.
Ability to collaborate effectively with cross-functional teams, including operations, leasing, and executive leadership.
Analytical Thinking: Strong analytical skills with the ability to interpret data, generate insights, and make recommendations for continuous improvement.
Creativity and Innovation: A creative thinker who stays ahead of industry trends and continuously looks for innovative ways to market communities and engage residents.
Key Competencies:
Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
Results-driven and goal-oriented, with a passion for delivering excellent customer service.
Excellent interpersonal skills and the ability to build strong relationships with internal and external stakeholders.
Adaptability and problem-solving skills to address evolving market trends and challenges.
Working Conditions:
This position requires regional travel (approximately 40-50%) to visit communities, attend events, and meet with on-site teams.
Flexible working schedule with occasional evening and weekend work required for events.
Read LessSeize Your Career Opportunity at Kairoi Residential
At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word “Kairoi” (pronounced Ki-roy) represents moments in time when opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen.
What a Typical Day Could Look Like
As an Area Manager, you'll be the driving force behind the success of a portfolio of properties within a specific area, ensuring operational excellence and maximizing financial performance! You'll lead and mentor a team of property managers, collaborate with local teams to implement innovative strategies, and ensure that each property thrives in its market! Every day will bring a dynamic blend of leadership, analysis, and problem-solving, making this a rewarding role for those who enjoy variety and the satisfaction of achieving ambitious goals!
You are the Team Mentor!
Inspire, mentor, and coach property managers to achieve peak performance, fostering a culture of excellence and continuous improvement!
Conduct performance evaluations and provide constructive feedback to promote professional growth, guiding your team members towards their full potential!
Make sound hiring decisions and cultivate a high-performing team culture, building a team of talented and dedicated individuals who share our passion for exceptional living experiences!
Lead by example and foster a positive and results-oriented work environment, creating a workplace where everyone feels valued, supported, and motivated to excel!
You are an Operations Master!
Oversee the day-to-day operations of the properties within the assigned area, ensuring that everything runs smoothly and efficiently!
Coordinate and execute property inspections to ensure compliance and excellence, maintaining the highest standards for our communities!
Analyze performance reports, identify areas for improvement, and implement corrective actions, driving operational efficiency and maximizing property performance!
Collaborate with property managers to resolve tenant concerns and maintain high levels of resident satisfaction, ensuring that our residents feel heard and valued!
You are the Financial Specialist!
Analyze financial information and prepare insightful revenue and expense reports, providing valuable insights into property performance and financial health!
Develop and manage property budgets to maximize financial performance, ensuring that our communities are both profitable and sustainable!
Monitor and control expenses, identify cost-saving opportunities, and ensure profitability, optimizing financial resources and maximizing return on investments
The Kairoi Perks Package - All for YOUR Benefit!
Competitive Compensation. Compensation is based on experience and community. Incentive compensation opportunities are available and are performance based.
Health & Wellness Benefits. Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
Retirement Planning. We offer a 401k program with a company match.
Paid Leave. Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program.
Discounts. Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
Training. We want to help you grow! Be prepared to attend and participate in training as required.
Key Skills and Abilities Needed to Succeed in This Role:
Bachelor’s degree in Business Administration, Finance, Real Estate, or equivalent work experience.
4-5 years of experience in property management with managerial, financial, and marketing responsibility for a significant portfolio.
Strong financial analysis and reporting skills.
Proven ability to lead, develop, and motivate staff.
Excellent written and verbal communication skills.
Superior leadership and interpersonal skills.
Proficiency in MRI software and Microsoft Office Suite (Word, Excel, PowerPoint).
Complete knowledge of applicable federal, state, and local laws related to property management.
Ability to travel.
Must have a valid driver's license with no major infractions in the last 12 months.
Read LessSeize Your Career Opportunity at Kairoi Residential
At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word “Kairoi” (pronounced Ki-roy) represents moments in time when opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen.
What a Typical Day Could Look Like
As a Regional Manager, you’ll be the driving force behind the operational and financial success of multiple properties in your region! Your day will be packed with dynamic challenges—from analyzing performance reports and collaborating with property managers to resolving tenant concerns, leading a motivated team, and maximizing budgets. You’ll work hand-in-hand with leadership to assess performance, uncover opportunities for growth, and develop bold strategies that propel success and exceed targets!
You are the Relationship Builder!
Ignite your team's potential by inspiring and mentoring them to greatness! You will provide expert coaching, feedback, and performance evaluations that drive personal and professional growth.
You will lead by example by making dynamic hiring decisions and cultivating a high-energy, high-performance team culture that delivers exceptional results every time.
You are the Strategic Planner!
Take the reins in shaping the future of your properties! Lead the charge in coordinating and executing flawless inspections to guarantee your properties shine with compliance and excellence.
Master the numbers by crafting insightful revenue and expense reports, ensuring financial performance soars to new heights with every property you oversee.
You are the Market Innovator!
Be the game-changer by revolutionizing property strategies that leave tenants delighted and revenue growing at an impressive pace!
collaborate with your local teams to spot untapped opportunities and drive continuous operational improvements that set your properties apart in the marketplace.
You are the Impact Leader!
Lead bold initiatives that fuel efficiency, profitability, and long-term success!
Stay ahead of the curve by analyzing market trends, competitor movements, and tenant feedback, turning insights into powerful decisions and strategies that make a lasting impact and unlock new levels of business achievement.
The Kairoi Perks Package - All for YOUR Benefit!
Competitive Compensation. Compensation is based on experience and community. Incentive compensation opportunities are available and are performance based.
Health & Wellness Benefits. Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
Retirement Planning. We offer a 401k program with a company match.
Paid Leave. Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program.
Discounts. Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
Training. We want to help you grow! Be prepared to attend and participate in training as required.
Key Skills and Abilities Needed to Succeed in This Role:
Bachelor’s Degree in Business Administration, Finance, Real Estate or equivalent work experience
5+ years experience in property management with managerial, financial, and marketing responsibility for a significant size portfolio
Superior ability to analyze financial information and provide meaningful reports to RVP and/or third party management clients
Proven success in leading and developing staff in order to maximize performance
Ability to analyze and anticipate market trends and act accordingly
Excellent written and verbal communication skills
Superior leadership and interpersonal skills
MRI experience. Above average literacy with Microsoft Word, Excel and Powerpoint.
Proven success in providing excellent internal and external customer service.
Complete knowledge of all federal, state or local laws related to property management
Ability to travel.
Read LessSUMMARY
As a Development Accounting Specialist, you will play a crucial role in supporting the financial management and accounting operations of the company's development projects. This position requires a detail-oriented and organized individual with a solid understanding of basic accounting principles, excellent administrative skills, and the ability to work collaboratively with the development and accounting teams. You will be responsible for assisting with various accounting and administrative tasks related to development projects, ensuring accurate record-keeping, efficient processing of financial transactions, and providing support to the development accounting team.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Assist in processing weekly accounts payable and accounts receivable transactions related to development projects, including coding invoices, preparing payments, and various reconciling items, including bank accounts.
Maintain organized records of development-related financial transactions, including invoices and basic supporting documentation.
Support in the preparation of project budgets and financial reports by gathering data.
Support the development accounting team by assisting with draw requests.
Assist in the coordination of project audits by providing documents as needed.
Perform general administrative tasks, such as filing, copying, and organizing documents.
Prepare and maintain monthly draw tracker templates to support accurate project cost tracking and reporting.
Assist with uploading monthly draw packages to lenders and external equity partners via Dropbox.
Reconcile and process monthly employee expense reports by reviewing transactions, verifying accuracy, and ensuring proper general ledger coding.
Manage quarterly invoicing allocations of employee expenses back to development projects.
Communicate with vendors and internal stakeholders to resolve basic project-related accounting inquiries in a timely manner.
Leverage strong technical skills with an interest in AI, automation, and process improvement to enhance accounting workflows.
Maintain and verify vendor contact information and assist with year-end 1099 processing and compliance.
Support additional accounting projects and tasks as assigned.
SKILLS AND EXPERIENCE
Associate’s degree in Accounting, Finance, or a related field; a Bachelor’s degree is not required, but a plus.
2+ years of experience in accounting or administrative roles, preferably in a construction or real estate development environment.
Experience with accounting software and project management software is a plus.
Basic understanding of accounting principles.
Good organizational and time-management skills.
Attention to detail and accuracy in data entry.
Proficiency in Microsoft Office Suite, particularly Excel.
Ability to work independently and as part of a team.
Good written and verbal communication skills.
Must have a valid driver’s license with no major infractions in the last 12 months.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate.
Read LessPosition Overview
The Director of Account Management serves as the single point of contact for Kairoi’s most valued and complex client relationships—bringing together operations, marketing, accounting, capital projects, and performance into one cohesive, elevated experience. Reporting to the SVP of Operations and Client Experience.
This role sits at the intersection of operations and client experience, designed to simplify complexity, elevate communication, and ensure consistency across markets, teams, and assets. The Director partners closely with Vice/Regional Vice Presidents, Regional Managers, and cross-functional leaders to drive performance, alignment, and accountability—while providing clients with a clear, strategic, and highly responsive voice of Kairoi.
At Kairoi, we believe hospitality is not a service—it is a strategy. This role reflects that philosophy by delivering a level of intentionality, care, and precision that ensures our clients not only feel supported, but genuinely valued.
This role does not replace operations leadership—it is a force multiplier. It enables our teams to operate at their highest level while ensuring our clients experience the consistency, clarity, and confidence that define what it means to Be Remarkable.
Key Responsibilities
Client Leadership & Relationship Management
Serve as the primary point of contact for assigned strategic clients with multi-market, multi-asset portfolios
Build deep, trusted relationships grounded in transparency, responsiveness, and proactive communication
Translate complex operational, financial, and accounting data into clear, actionable insights for clients
Lead regular client touchpoints, including business reviews, financial reviews, performance updates, and strategic planning sessions
Deliver a high-touch, hospitality-driven experience that reflects Kairoi’s commitment to thoughtful, elevated partnership
Operational & Financial Integration
Partner with Regional Vice Presidents, Regional Managers, and teams to ensure alignment across all communities within each client portfolio
Maintain a holistic view of performance across operations, financials, accounting, marketing, and capital initiatives
Ensure consistency between operational execution and financial outcomes (budget vs. actuals, forecasting, variance drivers)
Identify trends, risks, and opportunities across markets and proactively drive solutions
Accounting & Financial Oversight
Serve as the liaison between clients and internal accounting teams to ensure clarity, accuracy, and timeliness of financial reporting
Ensure alignment between accounting outputs and operational strategy
Support budget creation and long-term financial planning in partnership with operations and accounting
Cross-Functional Coordination
Act as the central connector across operations, accounting, marketing, client experience, capital projects, and operational services
Ensure deliverables—financial reporting, budgets, marketing strategies, and capital updates—are accurate, timely, and aligned
Partner with internal teams to streamline processes and improve efficiency across the portfolio
Leverage data and insights from all functions to inform recommendations and decisions
Performance & Reporting Excellence
Oversee development and delivery of comprehensive client reporting, including operational KPIs, financial performance, accounting insights, and strategic initiatives
Ensure reporting is not just accurate, but meaningful—telling the story behind the numbers
Support underwriting assumptions, budget alignment, and long-term asset performance strategies
Drive how portfolios are evaluated and communicated - anticipating needs not just reacting to them.
Support additional business growth and innovation
Strategic Problem Solving & Execution
Navigate complex, multi-stakeholder environments with clarity and confidence
Anticipate challenges and proactively align operational and financial resources to address them
Support execution of key initiatives including lease-ups, transitions, capital projects, and portfolio optimization
Balance competing priorities while maintaining a high level of detail and follow-through
Key Competencies
Operational Expertise: Deep understanding of multifamily operations and on-site execution
Financial & Accounting Acumen: Strong grasp of budgeting, forecasting, variance analysis, and financial reporting
Exceptional Communication: Ability to synthesize complex operational and accounting information into clear, strategic messaging
Cross-Functional Leadership: Proven ability to influence across operations, accounting, and corporate teams
Strategic Thinking: Connects financial performance to operational action
Organization & Multitasking: Manages multiple markets, stakeholders, and priorities seamlessly
Client-Centric Mindset: Anticipates needs and delivers a high-touch, high-trust experience rooted in hospitality
Problem Solving: Calm, solutions-oriented, and proactive
Qualifications
7–10+ years of experience in multifamily operations, asset management, or accounting/finance-related roles
Experience working across multiple markets and with senior operational and accounting leaders
Strong financial and accounting acumen, including budgeting, forecasting, and financial reporting
Proven track record managing complex portfolios and stakeholder groups
Bachelor’s degree preferred (Finance, Accounting, Business, or related field)
Read LessSUMMARY
The Director of Property Accounting is a high-impact leadership position designed for a dynamic professional who thrives in a fast-paced, high-growth environment. This role provides the strategic vision and operational agility required to scale the accounting functions of an extensively expanding multifamily portfolio. The Director is responsible for ensuring financial integrity while leading the department through rapid organizational change, ensuring that systems and internal controls evolve at the speed of the business.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Financial Integrity: Accountable for the accuracy and timely delivery of community- related financial reporting within required deadlines.
Policy Innovation: Develops and implements best-in-class accounting policies that ensure GAAP compliance while remaining flexible enough to support high-volume growth and risk mitigation.
Team Expansion: Directs professional development and succession planning to build a resilient, top-tier team capable of scaling alongside the companys expansion.
Technical Authority: Serves as the expert on transition activities, including acquisitions and dispositions.
Process Transformation: Leads initiatives to utilize advanced technologies (ERP, AI, BI) to automate processes and increase the efficiency of the fast-moving property accounting lifecycle.
Strategic Advisory: Directs the preparation and presentation of insightful financial analyses, key performance indicators, and strategic recommendations to executive management to support informed decision-making.
Global Coordination: Manages and trains offshore accounting teams to ensure operational continuity.
SKILLS AND EXPERIENCE
Education: Bachelor’s degree in Accounting required; CPA, MBA, or Master's in Accounting is a significant plus.
Experience: 7-10 years of progressive accounting experience, ideally within high-growth real estate or property accounting.
Growth Mindset: An exceptional leader with a proven track record of scaling accounting organizations and managing through periods of intense change.
Strategic Agility: Superior analytical and critical thinking skills with an unparalleled ability to navigate ambiguity and make decisive judgments in a fast-moving environment.
Technical Mastery: Expert-level proficiency in ERP solutions and business intelligence tools to drive data-driven results.
Communication: Persuasive communication skills to articulate complex financial strategies to stakeholders during rapid expansion phases.
Read LessSUMMARY
Execute community-specific marketing plans created by the Marketing Manager for our San Antonio/Houston communities including new developments and stabilized. Work with our San Antonio/Houston Regional Managers to lead and be accountable for the execution of local marketing strategy and media plans, creative development, and metrics reporting in accordance with brand creative standards and community goals and objectives.
OBJECTIVES OF THIS ROLE
Serve as the regional subject matter expert on economic indicators, competitive strategies, and industry trends. “Always be learning” to stay abreast of digital marketing best practices. Conduct regular competitor marketing and advertising program reviews
Understand community performance and marketing opportunities
Manage and monitor regional marketing budgets
Support Marketing Manager on digital media strategy, placements, creative optimization, and agency partnership
Gather, analyze, and provide accurate, relevant, and timely information so that agency partners develop the best recommendations
Maintain and strengthen the Kairoi brand position. Serve as the gatekeeper of the brand within the assigned region
Working with Marketing Manager on set strategy and ensuring community and region are generating qualified leads and traffic
Develop a strong working relationship with all key stakeholders (including the Director of Operations) to ensure relevant marketing strategies are executed at the highest level
Coordinate with Marketing Department on website updates, email communications, organic social media content, community video shoots, signage, promotional items, etc.
Work closely with the revenue management team for a cohesive media strategy that addresses pricing and seasonality trends
Conduct market research to support brand development projects
Provide Marketing and Sales refreshers for new associates and communities
Handle Acquisition and Disposition tasks for communities in the market with the support of the Corporate Marketing team
Participation in the local chamber of commerce to foster relationships with local businesses
QUALIFICATIONS
Bachelor’s Degree in Business, Marketing, or a related field or Multifamily and/or marketing agency experience
Overall, 2-5 years of marketing experience
Must have knowledge of and experience with the digital marketing landscape and practices
Strong analytical, writing, and presentation skills. Enhanced capabilities and knowledge of Microsoft Office (Excel, PowerPoint) and Google Suite. RealPage knowledge is a plus.
Basic understanding of Adobe Creative Suite products (Photoshop, Illustrator, InDesign)
Comfortable communicating in both formal and informal settings, with strong written and verbal communication skills; be able to communicate complex concepts to people of different backgrounds throughout the organization
Must be a creative problem solver, loves challenges, and excellent at balancing multiple projects
Must have shown leadership in past work or school experience
Must be willing to travel within the region
Strong project management skills to coordinate marketing tasks on new construction
80% of the time will be spent visiting communities in the market
Must possess a true sense of camaraderie and fun
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Requires the ability to sit or stand for long periods of time, with frequent interruptions, including reaching, bending, or carrying.
Requires you to be able to walk the property and units to ensure that the units are move-in ready and to ensure that the property is being maintained.
Requires manual dexterity with normal hand/finger movement and coordination.
Talking, hearing, and seeing are important elements of completing assigned tasks.
Occasionally lifts, carries, positions, or moves objects weighing up to 25 pounds.
The working environment is typically in an office setting, with the occasional need to leave the premises for business purposes.
Requires the ability to drive an automobile in order to make bank runs or to attend meetings.
Requires the use of a telephone, fax machine, computer, printer, calculator, copy machine, and other typical office equipment.
May work non-traditional hours based on the needs of the business.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
NOTE
This job description reflects the assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned, since all positions are subject to change. Compensation will be based on the market and experience.
Read LessSUMMARY
Execute community-specific marketing plans created by the Marketing Manager for our Denver communities including new developments and stabilized. Work with our Regional Managers to lead and be accountable for the execution of local marketing strategy and media plans, creative development, and metrics reporting in accordance with brand creative standards and community goals and objectives.
OBJECTIVES OF THIS ROLE
Serve as the regional subject matter expert on economic indicators, competitive strategies, and industry trends. “Always be learning” to stay abreast of digital marketing best practices. Conduct regular competitor marketing and advertising program reviews
Understand community performance and marketing opportunities
Manage and monitor regional marketing budgets
Support Marketing Manager on digital media strategy, placements, creative optimization, and agency partnership
Gather, analyze, and provide accurate, relevant, and timely information so that agency partners develop the best recommendations
Maintain and strengthen the Kairoi brand position. Serve as the gatekeeper of the brand within the assigned region
Working with Marketing Manager on set strategy and ensuring community and region are generating qualified leads and traffic
Develop a strong working relationship with all key stakeholders (including the Director of Operations) to ensure relevant marketing strategies are executed at the highest level
Coordinate with Marketing Department on website updates, email communications, organic social media content, community video shoots, signage, promotional items, etc.
Work closely with the revenue management team for a cohesive media strategy that addresses pricing and seasonality trends
Conduct market research to support brand development projects
Provide Marketing and Sales refreshers for new associates and communities
Handle Acquisition and Disposition tasks for communities in the market with the support of the Corporate Marketing team
Participation in the local chamber of commerce to foster relationships with local businesses
RequirementsQUALIFICATIONS
Bachelor’s Degree in Business, Marketing, or a related field or Multifamily and/or marketing agency experience
Overall, 2-5 years of marketing experience
Must have knowledge of and experience with the digital marketing landscape and practices
Strong analytical, writing, and presentation skills. Enhanced capabilities and knowledge of Microsoft Office (Excel, PowerPoint) and Google Suite. RealPage knowledge is a plus.
Basic understanding of Adobe Creative Suite products (Photoshop, Illustrator, InDesign)
Comfortable communicating in both formal and informal settings, with strong written and verbal communication skills; be able to communicate complex concepts to people of different backgrounds throughout the organization
Must be a creative problem solver, loves challenges, and excellent at balancing multiple projects
Must have shown leadership in past work or school experience
Must be willing to travel within the region
Strong project management skills to coordinate marketing tasks on new construction
80% of the time will be spent visiting communities in the market
Must possess a true sense of camaraderie and fun
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Requires the ability to sit or stand for long periods of time, with frequent interruptions, including reaching, bending, or carrying.
Requires you to be able to walk the property and units to ensure that the units are move-in ready and to ensure that the property is being maintained.
Requires manual dexterity with normal hand/finger movement and coordination.
Talking, hearing, and seeing are important elements of completing assigned tasks.
Occasionally lifts, carries, positions, or moves objects weighing up to 25 pounds.
The working environment is typically in an office setting, with the occasional need to leave the premises for business purposes.
Requires the ability to drive an automobile in order to make bank runs or to attend meetings.
Requires the use of a telephone, fax machine, computer, printer, calculator, copy machine, and other typical office equipment.
May work non-traditional hours based on the needs of the business.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
NOTE
This job description reflects the assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned, since all positions are subject to change. Compensation will be based on the market and experience.
SUMMARY
As an Assistant Community Director you will be supporting the Community Director in overseeing the daily operations of a multifamily community. This role involves a dynamic blend of financial management, resident relations, and community compliance. The Assistant Community Director is responsible for fostering a positive living experience for residents, ensuring smooth financial processes, and maintaining compliance with relevant laws and regulations.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Lead resident relations and retention programs.
Address and resolve resident concerns and complaints.
Maintain professional relationships with residents.
Initiate the lease renewal process with residents.
Provide exceptional customer service to current and future residents.
Ensure timely collection of rent payments.
Manage delinquent accounts and connect with residents regarding outstanding balances.
Accurately input and collect late fees, rental agreement amounts, concessions, etc.
Prepare bank deposits.
Assist with the eviction process in compliance with legal and company guidelines.
Coordinate move-in and move-out procedures.
Process paperwork, maintain resident files, and ensure confidentiality of sensitive information.
Prepare weekly traffic, renewal, and financial reports.
Manage office supplies and ensure the office team has necessary resources.
Assume supervisory responsibilities in the absence of the Community Director.
Issue lease violations, late notices, and other communications to residents.
Enforce organizational policies and ensure compliance with protocol.
Conduct pre-move-in inspections of apartment homes to ensure make-ready completion.
Inspect apartment homes upon move-out for accurate preparation of Final Account Statements.
SKILLS AND EXPERIENCE
3-4 years of experience in the multifamily industry or a related hospitality or customer service field.
Associate's Degree or equivalent preferred.
Familiarity with relevant federal, state, and local laws and regulations (Fair Housing, evictions, etc.).
Strong financial acumen and ability to accurately calculate figures (concessions, late fees, etc.).
Excellent professionalism and communication skills.
High attention to detail.
Positive, customer-focused attitude and a willingness to serve.
Must have a valid driver's license with no major infractions in the last 12 months.
ADDITIONAL CONSIDERATIONS FOR LUXURY COMMUNITIES
Possess a deep understanding of the discerning tastes and expectations of ultra-high-net-worth individuals and a proven ability to foster a sense of exclusivity and personalized service.
Eloquence to showcase the unique features and custom amenities of an upscale community, highlighting its exclusivity and personalized services.
Maintain an impeccable personal presentation and project a polished, professional demeanor that reflects the sophisticated ambiance of the property.
Demonstrate expertise in concierge services, resident events, and lifestyle programming tailored to the discerning tastes of a luxury clientele.
REGIONAL LAWS AND REGULATIONS
The Assistant Community Director must be knowledgeable of and comply with all applicable state and federal laws and regulations, including Fair Housing laws, landlord-tenant laws, and privacy laws. Specific regional considerations include:
Arizona: Arizona Residential Landlord and Tenant Act
California: California Tenant Protection Act of 2019
Colorado: Colorado Warranty of Habitability
Florida: Florida Residential Landlord and Tenant Act
Georgia: Georgia Landlord-Tenant Handbook
North Carolina: North Carolina Residential Rental Agreements Act
South Carolina: South Carolina Residential Landlord-Tenant Act
Utah: Utah Fit Premises Act
Tennessee: Tennessee Uniform Residential Landlord and Tenant Act
Virginia: Virginia Residential Landlord and Tenant Act
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate.
This job description is intended to provide a general overview of the Assistant Community Director role. The specific duties and responsibilities may vary depending on the needs of the community.
Read LessSUMMARY
As a Senior Service Technician, you will play a critical role in maintaining the overall upkeep, functionality, and aesthetic appeal of our multifamily community. This position is responsible for responding to resident service requests, leading and mentoring Service Technicians, and ensuring the timely and efficient completion of various maintenance tasks throughout the property. The Senior Service Technician will perform a wide range of duties, including troubleshooting and repairing appliances, plumbing, electrical systems, and HVAC units, as well as completing general maintenance and upkeep tasks. This role requires a highly skilled and knowledgeable individual with a strong commitment to customer service, a proactive approach to problem-solving, and the ability to lead and mentor others.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Respond to resident service requests in a timely, respectful, and professional manner.
Diagnose and troubleshoot complex maintenance issues, including plumbing, electrical, HVAC, appliance, and carpentry repairs.
Perform repairs and replacements as needed, ensuring that resident issues are resolved efficiently and effectively.
Communicate with residents throughout the service process, keeping them informed of progress and estimated completion times.
Provide guidance, training, and support to Service Technicians, fostering their professional development and skill enhancement.
Assist in delegating and overseeing work assignments, ensuring that tasks are completed efficiently and to the highest standards.
Share knowledge and expertise with team members, promoting a collaborative and supportive work environment.
Lead the make-ready process for vacant apartment homes, ensuring they are clean, functional, and aesthetically appealing for new residents.
This may include cleaning appliances, fixtures, and surfaces, as well as performing minor repairs and touch-ups.
Oversee and inspect the work of Service Technicians in preparing vacant units, ensuring quality and efficiency.
Assist in maintaining the overall appearance of the community, ensuring that grounds, common areas, and amenities are clean and well-maintained.
This may include cleaning and maintaining the pool area, laundry rooms, fitness centers, and other common spaces.
Perform routine inspections of the property to identify any maintenance or safety concerns.
Report any issues to the Service Manager for prompt resolution.
Oversee the organization and inventory of maintenance equipment, materials, and supplies.
Ensure that the maintenance shop and storage areas are clean and well-maintained.
Participate in the on-call rotation for after-hour emergencies, responding to urgent maintenance issues as needed.
May be responsible for coordinating and dispatching Service Technicians for after-hour emergencies.
SKILLS AND EXPERIENCE
A minimum of 3-4 years of experience in apartment home repair, including advanced knowledge of plumbing, electrical, HVAC, carpentry, and appliance repair.
Bilingual (Spanish/English) is preferred.
EPA and HVAC certifications are required.
Must have in-depth knowledge of OSHA safety rules and regulations.
Must have excellent customer service and a positive resident experience focused mentality.
Should be able to work a flexible schedule if necessary and a willingness to be on-call for emergencies.
Ability to work independently and as part of a team, demonstrating initiative, flexibility, and a commitment to achieving results.
Strong leadership and mentoring skills, with the ability to guide and motivate others.
Excellent communication, interpersonal, and problem-solving skills.
Ability to prioritize tasks and manage time effectively.
Must have a valid driver’s license with no major infractions in the last 12 months.
ADDITIONAL CONSIDERATIONS FOR LUXURY COMMUNITIES
Possess a deep understanding of the discerning tastes and expectations of ultra-high-net-worth individuals and a proven ability to foster a sense of exclusivity and personalized service.
Eloquence to showcase the unique features and custom amenities of an upscale community, highlighting its exclusivity and personalized services.
Maintain an impeccable personal presentation and project a polished, professional demeanor that reflects the sophisticated ambiance of the property.
Demonstrate expertise in the maintenance and upkeep of a luxury community, upholding the highest standards for a discerning clientele.
REGIONAL LAWS AND REGULATIONS
The Senior Service Technician must be knowledgeable of and comply with all applicable state and federal laws and regulations, including Fair Housing laws, landlord-tenant laws, and privacy laws. Specific regional considerations include:
Arizona: Arizona Residential Landlord and Tenant Act
California: California Tenant Protection Act of 2019
Colorado: Colorado Warranty of Habitability
Florida: Florida Residential Landlord and Tenant Act
Georgia: Georgia Landlord-Tenant Handbook
North Carolina: North Carolina Residential Rental Agreements Act
South Carolina: South Carolina Residential Landlord-Tenant Act
Utah: Utah Fit Premises Act
Tennessee: Tennessee Uniform Residential Landlord and Tenant Act
Virginia: Virginia Residential Landlord and Tenant Act
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate.
This job description is intended to provide a general overview of the Senior Service Technician role. The specific duties and responsibilities may vary depending on the needs of the community.
Read Less