Position Description:
Under the direct supervision of the Clinic Administrator/Supervisor, the Medical Assistant is a vital member of our care team, responsible for providing essential clinical support. This position primarily assists in delivering direct patient care within the regulatory scope of practice. The Medical Assistant supports healthcare providers by preparing examination rooms and documenting patient information, ensuring smooth operations and optimal patient experiences. This position also upholds patient confidentiality, adheres to regulatory standards, and maintains the highest level of professionalism in healthcare delivery.
Principal Responsibilities:
Performs routine (noninvasive) patient care functions as prescribed by licensed healthcare personnel, following established clinic policies and procedures within the defined scope of education, training, and responsibilities.Collects and records patient data including height, weight, BMI, temperature, pulse, respiration rate, blood pressure, pulse oximetry, and peak flow measurement, according to established policies and procedures.Performs lab tests, including finger sticks, after receiving appropriate training and verification of competency.Administers immunizations and medications per provider's order after a licensed healthcare professional verifies the correct medication and dosage.Performs venipuncture and PPD skin placements, documents the measurement of the PPD skin test, and reports this information directly to the provider or Registered Nurse.Applies and removes bandages and dressings.Provides fluoride varnish treatment to patients ages 1 month to 20 years during wellness or medical visits, following approved protocols to prevent dental caries and support preventive health efforts.Applies principles of aseptic technique and infection control in accordance with established policies and procedures.Provides basic health information and education to patients following established protocols.Prepares examination rooms by ensuring cleanliness and stocking necessary supplies.Accurately documents patient information, medical history, and treatment plans in electronic health record (EHR) systems.Assists with patient education regarding medications, treatments, and follow-up care.Coordinates referrals to specialists and diagnostic testing as needed.Ensures compliance with infection control protocols and maintains a safe, clean environment.Assists with administrative tasks such as scheduling appointments, answering phones, and verifying insurance information.Accurately files patients’ lab results, X-rays, EKG results, and other documents after provider review and sign-off.Participates in staff meetings, including quality improvement sessions, case conferences, and in-service training.Participates in all safety programs, which may include assignment to an emergency response team.Administer topical fluoride varnish treatment.Complete required screening tools.Log in to Cozeva. Review what the patient is due for, regarding HEDIS measures.Check daily Rusetta tank.Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.Participate in required safety and compliance trainings and apply learned practices in daily work activities.Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.Participate in required safety and compliance trainings and apply learned practices in daily work activities.Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.Performs other duties and tasks as required or assigned.Participate in JWCH’s customer service training called AIDET on an annual basis.Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.Requirements:
High School Diploma or GED Graduation from an accredited Medical Assistant school with a current MA certificateMinimum of two years of experience required.Verification of appropriate hours in approved Medical Assistant course to perform venipuncture Current BLS certificate from the American Heart Association or American Red CrossStrong communication and interpersonal skills, with the ability to interact effectively with patients and healthcare professionals.Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.Two years’ experience in an ambulatory clinic preferredBilingual (English/Spanish) preferred.*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.
Employee Benefits:
At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:
Medical, Dental, VisionMonthly employer-sponsored allowance for assistance with health premiums.Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.Paid time off (vacation, sick leave) and 13 paid holidays.401(k) Safe Harbor Profit Sharing plan.Mileage reimbursement.Short- and long-term disability plans (LTD/STD).Life insurance policy & AD&D, and more!Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.
JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.
Read LessPrincipal Responsibilities:
Function in as a member of a multi-disciplinary team and leadership team to facilitate JWCH’s Strategic and Operational Plan.Communicate organizational objectives and vision to the clinic team members.Maintain and ensure compliance with all JWCH policies and procedures and regulatory agencies rules and regulations including HIPPA guidelines.Ensure and maintain sites specific insurances, licenses, certifications, contracts, MOUs, etc.Assist Clinic Administrator with the development and implementation of departmental goals, policies, procedures, budgets, and reporting tools.Promote a team approach to delivering quality, cost-efficient care where patient satisfaction is the primary goal.Supervise staff to ensure duties are performed effectively and efficiently. Ensure staff provide excellent inpatient care with appropriate orientation, training, coaching and monitoring, while maintaining employee satisfaction.Coordinate providers’ schedules and the scheduling of patients, monitor appointment availability (access) and implement changes as needed.In conjunction with the designated Clinic Administrator, work to enhance provider satisfaction and, when necessary, assist in resolving provider related issues.Based on projected enrollment, visits, and utilization, monitor the impact of growth on the facility’s existing space plan; propose, plan and direct facility expansion and enhancement projects when required; maintain a professional facility appearance that meets the expectations of patients.Assist with the coordination and implementation of quality improvement activities in conjunction with Quality Improvement/Quality Assurance and overseeing the delivery of quality patient care within the Wesley Health Center site.Work with the billing department for the timely collection and submission of encounters. Enhance health center visibility through community involvement by participating in service and professional organizations.Actively participate on organizational and ad-hoc committees, as needed.On a monthly basis, and as needed, report progress, operational issues, organizational opportunities and threats to the Operations Leadership Team.Monitor patient satisfaction through various programs such as the formal complaint process, patient survey, etc. and respond as appropriate.Work toward ensuring that customer service standards are met and perform additional duties as assigned.Participate in JWCH’s customer service training called AIDET on an annual basis. Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes. Become a Master Trainer by participating and learning the AIDET Customer Service Train-theTrainer Program by JWCH. Conduct at least one AIDET customer service training for staff on an annual basis as a Master Trainer. Ensure all new and existing team members complete the AIDET customer service training annually. Other duties as assigned by supervisor.Requirements:
Preferably possess a Bachelor’s degree in a related field with a minimum of three years of experience in healthcare management. Relevant experience may be considered in lieu of formal education.Demonstrate knowledge of Federal, State, and local funding allocated for health services.Have a track record of working with clients or patients, as well as staff, from diverse socioeconomic, ethnic, and cultural backgrounds.Previous supervisory experience is a requirement.Bilingual/Bi-cultural proficiency (Spanish/English) is mandatory.Experience within a Community Health Care Center is highly desirable.Proficiency with computer applications such MS- Word, PowerPoint, Excel and Outlook etc. Demonstrate strong leadership skills, effectively managing and motivating a diverse team.In-depth knowledge of healthcare regulations, compliance standards, and quality improvement processes.Excellent communication and interpersonal skills, fostering a positive and collaborative work culture.*All JWCH, Wesley Health Centers workforce are recommended to be fully vaccinated and boosted against COVID-19.
Employee Benefits:
At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:
Medical, Dental, VisionMonthly employer-sponsored allowance for assistance with health premiums.Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.Paid time off (vacation, sick leave) and 13 paid holidays.401(k) Safe Harbor Profit Sharing plan.Mileage reimbursement.Short- and long-term disability plans (LTD/STD).Life insurance policy & AD&D, and more!Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.
JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.
Read LessPosition Purpose:
The position is responsible for providing management and oversight for the daily operations of an assigned dental clinic and dental administrative and auxiliary dental teams, to include dental front office receptionists and dental assistants. The Dental Manager works closely with the Lead Dentists, the Regional Dental Manager, and the Chief Dental Officer to ensure delivery of comprehensive quality oral health services to Wesley Health Centers’ patient population and meet operational goals. This position requires the ability to maintain strict professional boundaries with staff members. Must be adept at problem solving and be able to think critically to achieve positive and reasonable solutions to patient grievances and managing team morale. Requires the ability to prioritize projects.
Principal Administrative Responsibilities:
Make sure that daily Dental Care Team Huddles are conducted each morning and that the meetings are logged for each Dental Care Team.Models excellent customer service both internally and externally as a representative of Wesley Health Centers.Make sure that Dental Staff are following a high level of Customer Service following AIDET principles and special comfort touches. Enforces Telephone scripts and 3 rings rule to answer calls. Supports and trains Dental Front Office regarding business functions such as receipts, use of Dental Sliding Fee, charges, posting of transactions on EPM, dental coding, daily reconciliation, and deposits.Make sure ALL STAFF Front and Back are well trained in the use of computers and NextGen modules-EPM, EDR, EHRWorks with the Lead Dentist to achieve expected levels of productivity (20 scheduled appointments for an 8-hour day/provider OR 22 scheduled appointments for a 10-hour day/provider). Full understanding of productive scheduling methods to meet goals while assisting and educating providers to meet their personal goals. Monitors and coordinates appointment schedules and training of Front Office Staff on optimal scheduling for efficiency and productivity.Make sure New Patients are called and scheduled within 2 weeks. Monitor patient registration, eligibility verifications and financial screening process of Dental Front Office and suggest improvement of processes to Dental Operations Manager and CDO.Ensure compliance with HIPAA.Make sure that Front Office staff is making confirmation calls and following up with no shows, cancellations, referrals, unscheduled treatment plans and recalls.Monitors the appointment schedules for all dental providers to maximize productivity.Assist in Back Office Functions as needed if RDA or DA is licensed.Understands and interprets KEY Performance Indicators and adjusts operational functions accordingly.Helps to achieve DHSP stated grant goals on unduplicated clients by engaging with onsite primary care providers and HIV Specialists, medical staff and MCC Teams to make sure Oral Screenings of potential clients and internal dental referrals are being made to the dental clinic. Conducts OUTREACH activities to outside potential referral sources and distributes flyers and Referral Slips. Follows-up with referral sources monthly.Order monthly Dental Front Office Supplies and obtains approval from CDO.Helps to motivate, guide and encourage dental team to achieve goals.Provides leadership to onsite staff and fosters a departmental team atmosphere including the expectation that staff will be asked to cover at other sites as needed.Continually assesses staffing needs. Manages Staffing Schedules at assigned clinics monthly to ensure efficiency and smooth clinic workflow and sends schedule to CDO and Dental Operations Manager each month. Oversee scheduling of clinic personnel and coordinates time-off, vacation requests and approval process under the guidance of the CDO.Reviews ALL Specialty Referrals for appropriateness and notifies Lead Dentist and CDO of any dental provider issues.Manages Specialty referrals and Pre-Authorizations for HMOs on a weekly basis. Has Front Office call patients when treatment has been authorized by insurance as well as to follow-up pending treatment for patients after specialty care is completed.Plans, and creates agenda and facilitates monthly team meetings along with Lead Dentist. Participates in Quality Improvement activities including PDSAs as assigned by Dental Operations Manager and CDO.Oversees coordination of facility maintenance as neededMaintains and supports the CARE TEAM concept for patient continuity of careSupports, directs, and manages administrative and auxiliary dental staff as needed with performance reviews, employee related matters or corrective action plans as needed with the approval of CDO and assistance of HR Staff. Performs Annual Performance Evaluation of Dental Front Office Receptionists. Coaches and mentor Dental Front Office staff and Dental Auxiliaries.Helps to recruit, train and retain high quality dental staff.Provide training and development support to ensure all dental administrative and auxiliary staff of assigned clinics demonstrate knowledge of business models, operating procedures, and protocols.Support daily clinic operationsRespond to clinical and operational concerns timely and effectivelyEnsure that patient grievances are documented as warranted and resolved in a manner satisfactory to the patient in collaboration with Lead Dentist and Clinic Administrator following proper protocols to avoid escalation. Follow through to ensure a satisfactory resolution.Manages and facilitates the correction of Open Encounters and reports corrections to assigned BillerRun the Finalized Report AND the EPM/EHR Pending Charges Report DAILY 30 minutes before the end of each and communicates any issues to the Front Office Staff AND Dental Providers to correct PRIOR to leaving for the day. GOAL is to have ZERO OPEN ENCOUNTERS.Facilitates Audits and helps to implement any corrective action plansWorks with Lead Dental Assistant to make sure that all Dental Logs are updated, daily, weekly and monthly.Make sure that the Dental Front Office provides printed Daily Appointment lists at the end of each day for the next day.Monitors Daily Dental Clinic Productivity for all Dental Providers on-site and works with Lead Dental Assistant to make sure that Oral Screenings are being performed to fill gaps in the schedule for all Dental Providers.Works with Clinic Administrators to make sure that Medical Providers and Medical Staff are engaged with the SAME DAY Oral SCREENINGS process and ensure that Dental Screening opportunities are being optimized each day from the medical side. Encourage MEDICAL-DENTAL Integration and establishment of a Dental Home for PatientsHas intricate knowledge of Denti-Cal covered and non-covered services and limits of services and guides Dental Front Office and Dental providers with regards to Medi-Cal Dental Guidelines as we as all as other programs within the dental clinic such as DHSP/RWP, MHLA or any dental HMOs and/or Dental Commercial Insurances.Reports to the Chief Dental Officer, the monthly Dental Encounters/Dental Provider, no shows and Same Day Oral Screenings, over-the-counter collections by type (cash, check, credit card), i2i reports including Referrals, Dental Quality Measures, Medical- Dental Integration. Manages conflicts with Dental Administrative and Auxiliary Staff with the assistance of the Lead Dentist in a positive constructive manner using CONFLICT RESOLUTION tools.Manages and Reports to CDO and HR any work-related staff injuries following agency protocols with the assistance of the Clinic Administrator and HR Staff.Utilizes and monitors effectiveness and efficiency of all equipment and supplies used in the delivery of service and reports any deficiencies or needed repairs to the Chief Dental Officer immediately.Assists with in-service and on-going training of staffBuilds relationships and fosters a high level of customer serviceConsults with Chief Dental Officer regarding work performance of dental providers and with Dental Operations Manager regarding Dental Assistants, and Dental Front Office Staff.Conference with the CDO and Dental Operations Manager on dental management issues.Works closely with the CDO and Dental Operations Manager to focus on continuous program improvement, clinical care, and exceptional service to patients.Participates in appropriate oral health promotion/ dental disease prevention activities both on and off site as required.Travels when necessary to meet operational needs.Responsible for personal compliance with all applicable federal, state, local, clinic rules, regulations, protocols, and procedures including personnel issues, workplace safety, public health and confidentiality.Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.Participate in required safety and compliance trainings and apply learned practices in daily work activities.Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.Maintain regular and predictable attendance.Requirements:
High School DiplomaBusiness Management courseworkCPR/BLS CurrentAt least 3 years of supervisory experienceDemonstrated knowledge and success in driving overall clinical operations.Ability to travel from site to site as needed.Experience in working with clients and staff from diverse socio-economic, ethnic, and cultural background.At least 4 years working in a dental office front and/or backPreferred:
FQHC or Community Health Center experience.Management experience.Experience with NextGen/EDR preferred.Bilingual English/Spanish preferredDA/RDA preferred*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.
Employee Benefits:
At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:
Medical, Dental, VisionMonthly employer-sponsored allowance for assistance with health premiums.Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.Paid time off (vacation, sick leave) and 13 paid holidays.401(k) Safe Harbor Profit Sharing plan.Mileage reimbursement.Short- and long-term disability plans (LTD/STD).Life insurance policy & AD&D, and more!Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.
JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.
Read LessPosition Description:
The Medical Assistant position is under the direct supervision of the Clinic Administrator or Clinic Designee. Within the regulatory scope of practice, the Medical Assistant will assists in the provision of direct patient care by performing routine patient care procedures and technical supportive functions. Medical Assistants at Wesley Health Care Centers work side by side with our health care teams providing care for patients in a clinical setting. As a Medical Assistant at JWCH, you will have the opportunity to grow your career while helping to improve the lives and health status of the underserved segments of the population of the greater Los Angeles area.
Principal Responsibilities:
Performs routine (noninvasive) patient care functions as prescribed by licensed health care personnel following established clinic policies and procedures within defined scope of education, training and responsibilitiesCollects and records patient data including height, weight, BMI, temperature, pulse, respiration rate and blood pressure, pulse oximeter, and peak flow measurement. according to established policies and proceduresPerforms lab tests, including finger sticks, after appropriate training and verification of competency, Administers immunizations and all medications per provider's order after a licensed health care professional verifies the correct medication and dosage, Performs venipuncture and PPD skin placement. Documents measurement of PPD skin test and reports information directly to the provider or to the Registered NurseApplies/removes bandages and dressings,Applies principles of aseptic technique and infection control per policy and procedures,Provides basic health information and education to patients using established policies and procedures,Works with patients on self-management goal as defined in the case management contract and/or under the direction of a licensed health care provider.Performs routine clerical functions as assigned Takes and routes phone calls timely and efficientlySchedules routine and follow-up appointmentsAccurately files all patients’ labs, X-ray, EKG results and other documents after the provider has seen and signed off the information.Keeps patient exam rooms and work areas clean and stocked. Maintains confidentiality at all times.Participates in assigned staff and other meetings, including quality improvement, case conferences and in-service meetings,Participates in all safety programs, which may include assignment to an emergency response team,Performs other duties and tasks as may be required or assigned.Requirements:
High School Diploma or GED Graduation from an accredited Medical Assistant school with a current MA certificateVerification of appropriate hours in approved Medical Assistant course to perform venipuncture Current BLS certificate from the American Heart AssociationTwo years’ experience in an ambulatory clinic preferredBilingual (English/Spanish) preferred.*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated and boosted against COVID-19.
Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.
JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.
Position Purpose:
The Program Administrator is responsible for overseeing and managing the day-to-day operations of the Residential Treatment Program for Women and Children located in South Los Angeles. This role ensures the program operates in compliance with the Los Angeles County Department of Public Health – Substance Abuse Prevention and Control (SAPC) and Drug Medi-Cal (DMC) standards. The Program Administrator plays a critical role in maintaining a high standard of care while supporting JWCH Institute’s mission to improve the health and well-being of underserved populations in Los Angeles County.
Principal Responsibilities:
Assist the Administrative Program Director in all administrative and operational aspects of the program.Supervise non-clinical personnel including support staff, drivers, and kitchen staff.Serve as a liaison between clinical staff and clients, particularly concerning disciplinary matters.Document non-clinical group sessions in the Electronic Health Record (EHR) system.Orient new staff, visitors, and external guests to facility protocols and program policies.Support the Intake Coordinator as needed with admissions and client onboarding.Manage personnel tasks such as hiring, performance evaluations, staff development, and recommending promotions or salary adjustments.Monitor safety, quality, and effectiveness of daily program operations.Ensure compliance with licensing and certification regulations in partnership with the Administrative Program Director.Maintain adherence to all applicable state, county, and federal standards and treatment guidelines.Ensure timely and accurate submission of all administrative reports and documentation.Generate and submit reports on contract compliance and program performance.Attend relevant trainings, conferences, and seminars to stay current with best practices in behavioral health and leadership.Conduct regular chart reviews for documentation accuracy and regulatory compliance.Stay informed of changes in industry standards, policy updates, and program innovations.Collaborate with Intake and Billing departments to maintain census and financial targets.Foster cooperative relationships with community partners, referring agencies, and service providers.Oversee and coordinate client transportation to external appointments.Manage the maintenance and usage of program vehicles.Maintain inventory and ensure timely procurement of office, program, and food supplies.Organize and maintain program documentation such as incident reports and attendance records.Conduct regular emergency drills and maintain logs in accordance with safety protocols.Coordinate with Human Resources to ensure staff remain current on physicals, TB tests, and CPR/First Aid certifications.Track and ensure staff completion of all SAPC-mandated annual trainings.Act as a liaison between Residential, Outpatient, Recovery Bridge Housing programs, and the Corporate Office.Other duties as assignedRequirements:
Three years’ experience working in the field of substance abuse/mental healthOne to two years direct supervisory and management experience Registered or Certified Substance Use Disorder (SUD) Counselor. Certification must be through an agency accredited by the National Commission for Certifying Agencies (NCCA) and recognized by the California Department of Health Care Services (DHCS), such as CADTP or CCAPP. Certification must comply with all applicable requirements under Title 9, Chapter 8 of the California Code of RegulationsBilingual in English and Spanish preferredAbility to work in a fast-paced environmentAbility to handle multiple tasks while working well with a teamProficient in Electronic Health Recording Systems Demonstrated ability to work independently and follow through on projectsDemonstrated experience selecting, developing and coordinating a work team Strong organizational, written, and verbal communication skills.Strong computer skills (Microsoft Office Programs)Valid California Driver’s License and proof of insuranceReliable personal transportationMust meet insurability requirements for driving program vehicles.*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.
Employee Benefits:
At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:
Medical, Dental, VisionMonthly employer-sponsored allowance for assistance with health premiums.Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.Paid time off (vacation, sick leave) and 13 paid holidays.401(k) Safe Harbor Profit Sharing plan.Mileage reimbursement.Short- and long-term disability plans (LTD/STD).Life insurance policy & AD&D, and more!Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.
JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.
Read LessPrincipal Responsibilities:
Function in as a member of a multi-disciplinary team and leadership team to facilitate JWCH’s Strategic and Operational Plan.Communicate organizational objectives and vision to the clinic team members.Maintain and ensure compliance with all JWCH policies and procedures and regulatory agencies rules and regulations including HIPPA guidelines.Ensure and maintain sites specific insurances, licenses, certifications, contracts, MOUs, etc.Assist Clinic Administrator with the development and implementation of departmental goals, policies, procedures, budgets, and reporting tools.Promote a team approach to delivering quality, cost-efficient care where patient satisfaction is the primary goal.Supervise staff to ensure duties are performed effectively and efficiently. Ensure staff provide excellent inpatient care with appropriate orientation, training, coaching and monitoring, while maintaining employee satisfaction.Coordinate providers’ schedules and the scheduling of patients, monitor appointment availability (access) and implement changes as needed.In conjunction with the designated Clinic Administrator, work to enhance provider satisfaction and, when necessary, assist in resolving provider related issues.Based on projected enrollment, visits, and utilization, monitor the impact of growth on the facility’s existing space plan; propose, plan and direct facility expansion and enhancement projects when required; maintain a professional facility appearance that meets the expectations of patients.Assist with the coordination and implementation of quality improvement activities in conjunction with Quality Improvement/Quality Assurance and overseeing the delivery of quality patient care within the Wesley Health Center site.Work with the billing department for the timely collection and submission of encounters. Enhance health center visibility through community involvement by participating in service and professional organizations.Actively participate on organizational and ad-hoc committees, as needed.On a monthly basis, and as needed, report progress, operational issues, organizational opportunities and threats to the Operations Leadership Team.Monitor patient satisfaction through various programs such as the formal complaint process, patient survey, etc. and respond as appropriate.Work toward ensuring that customer service standards are met and perform additional duties as assigned.Participate in JWCH’s customer service training called AIDET on an annual basis. Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes. Become a Master Trainer by participating and learning the AIDET Customer Service Train-theTrainer Program by JWCH. Conduct at least one AIDET customer service training for staff on an annual basis as a Master Trainer. Ensure all new and existing team members complete the AIDET customer service training annually. Other duties as assigned by supervisor.Requirements:
Preferably possess a Bachelor’s degree in a related field with a minimum of three years of experience in healthcare management. Relevant experience may be considered in lieu of formal education.Demonstrate knowledge of Federal, State, and local funding allocated for health services.Have a track record of working with clients or patients, as well as staff, from diverse socioeconomic, ethnic, and cultural backgrounds.Previous supervisory experience is a requirement.Bilingual/Bi-cultural proficiency (Spanish/English) is mandatory.Experience within a Community Health Care Center is highly desirable.Proficiency with computer applications such MS- Word, PowerPoint, Excel and Outlook etc. Demonstrate strong leadership skills, effectively managing and motivating a diverse team.In-depth knowledge of healthcare regulations, compliance standards, and quality improvement processes.Excellent communication and interpersonal skills, fostering a positive and collaborative work culture.*All JWCH, Wesley Health Centers workforce are recommended to be fully vaccinated and boosted against COVID-19.
Employee Benefits:
At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:
Medical, Dental, VisionMonthly employer-sponsored allowance for assistance with health premiums.Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.Paid time off (vacation, sick leave) and 13 paid holidays.401(k) Safe Harbor Profit Sharing plan.Mileage reimbursement.Short- and long-term disability plans (LTD/STD).Life insurance policy & AD&D, and more!Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.
JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.
Position Purpose:
The Janitor provides assistance to the Maintenance Supervisor in the upkeep of JWCH, Wesley Health Care facilities. The Janitor is responsible for ensuring the cleanliness, sanitation, and overall maintenance of the facilities. This role involves performing a variety of cleaning tasks, following established protocols and safety guidelines, and maintaining a neat and orderly environment.
Principal Responsibilities:
Provides the upkeep of the JWCH health care and other facilities by cleaning and maintenance which includes the following but not limited to sweeping, mopping, passing the vacuum, dusting and polishing furniture, empty trash receptacles and replace liners as needed.Cleans all areas of a medical facility such as patient exam rooms, bathrooms, laboratories, diagnostic testing areas, staff areas, offices, hallways, and waiting rooms.Clean and sanitize restrooms, including toilets, sinks, and mirrors.Refill restroom supplies, such as soap, paper towels, and toilet paper.Clean windows, glass partitions, and mirrors.Operate floor cleaning equipment, such as floor scrubbers and carpet cleaners.Remove stains and maintain the appearance of carpets and rugs.Sort and separate recyclable materials from general waste.Follow proper disposal procedures for hazardous materials.Ensure the proper storage and handling of cleaning supplies.Report any safety hazards or incidents to the appropriate personnel.Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.Participate in required safety and compliance trainings and apply learned practices in daily work activities.Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.Maintain security by properly locking doors and securing premises as required.Participate in JWCH’s customer service training called AIDET on an annual basis.Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.19. Other duties as assigned
Requirements:
Possess a valid CA Driver's License, clean driving record and able to travel to different sitesBasic computer skills, including email and web navigation.Ability to move up to 50 pounds. Ability to work varied hours/days, including nights, weekends, and holidays, as needed.Physical ability to stand for long period of times. Physical ability to constantly bend, stoop, and stretch.Knowledge of proper cleaning techniques, equipment operation, and handling of cleaning chemicals.Ability to understand and follow instructions, procedures, and safety guidelines.Strong attention to detail and organizational skillsProven experience in janitorial or custodial work preferred.Bilingual (English/Spanish) preferred.*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.
Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.
JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.
Read LessPosition Purpose:
The Janitor provides assistance to the Maintenance Supervisor in the upkeep of JWCH, Wesley Health Care facilities. The Janitor is responsible for ensuring the cleanliness, sanitation, and overall maintenance of the facilities. This role involves performing a variety of cleaning tasks, following established protocols and safety guidelines, and maintaining a neat and orderly environment.
Principal Responsibilities:
Provides the upkeep of the JWCH health care and other facilities by cleaning and maintenance which includes the following but not limited to sweeping, mopping, passing the vacuum, dusting and polishing furniture, empty trash receptacles and replace liners as needed.Cleans all areas of a medical facility such as patient exam rooms, bathrooms, laboratories, diagnostic testing areas, staff areas, offices, hallways, and waiting rooms.Clean and sanitize restrooms, including toilets, sinks, and mirrors.Refill restroom supplies, such as soap, paper towels, and toilet paper.Clean windows, glass partitions, and mirrors.Operate floor cleaning equipment, such as floor scrubbers and carpet cleaners.Remove stains and maintain the appearance of carpets and rugs.Sort and separate recyclable materials from general waste.Follow proper disposal procedures for hazardous materials.Ensure the proper storage and handling of cleaning supplies.Report any safety hazards or incidents to the appropriate personnel.Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.Participate in required safety and compliance trainings and apply learned practices in daily work activities.Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.Maintain security by properly locking doors and securing premises as required.Participate in JWCH’s customer service training called AIDET on an annual basis.Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.19. Other duties as assigned
Requirements:
Possess a valid CA Driver's License, clean driving record and able to travel to different sitesBasic computer skills, including email and web navigation.Ability to move up to 50 pounds. Ability to work varied hours/days, including nights, weekends, and holidays, as needed.Physical ability to stand for long period of times. Physical ability to constantly bend, stoop, and stretch.Knowledge of proper cleaning techniques, equipment operation, and handling of cleaning chemicals.Ability to understand and follow instructions, procedures, and safety guidelines.Strong attention to detail and organizational skillsProven experience in janitorial or custodial work preferred.Bilingual (English/Spanish) preferred.*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.
Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.
JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.
Read LessThe Front Office Clerk for JWCH Clinic is a full-time position under the direction of the Clinic Administrator. The Front Office Clerk is responsible for the financial screening of all clients for state certification of eligibility, reception area duties, responding to client questions, and providing directions to clients. This position the first point of contact for patients, visitors, and medical professionals, representing the facility with professionalism and empathy. This position plays an important role in ensuring a welcoming environment for patients while assisting with administrative tasks to keep operations running smoothly.
Principal Responsibilities:
Greet patients and visitors in a courteous and welcoming manner. Manage patient check-ins and check-outs efficiently.Appointment Scheduling- Coordinate patient appointments, consultations, and follow-ups. Ensure scheduling accuracy and adherence to clinic policies.Handle incoming calls and emails, providing assistance, scheduling appointments, and directing inquiries to appropriate personnel.Maintain patient records, ensuring confidentiality and accuracy. Assist in data entry and record updates as necessary.Screen all clinic patients and verify their insurance coverage and eligibility. Assist patients with insurance-related inquiries and documentation.Process patient payments, co-payments, and insurance claims. Collaborate with billing departments to resolve billing discrepancies.Monitor inventory levels of office supplies and place orders as needed. Ensure adequate stock of essential items for daily operations.Provide administrative support to medical staff, including physicians, nurses, and technicians. Prepare patient charts, documents, and referrals as required.Keep the front office area clean, organized, and presentable. Ensure waiting areas are comfortable and welcoming for patients.Adhere to healthcare regulations, privacy laws (such as HIPAA), and organizational policies. Maintain confidentiality of patient information at all times.Ensure that all patients have clinic ID card, HAP or Medi-Cal card and have signed a current General Consent Form.Log patient names on daily register and disposition on log sheet.Complete designated information on various forms such as Encounter, Certification Information and Sterilization Billing Reports in accordance with requirements.Ensure patient clinic/cards are stamped on all the appropriate sheets/forms.Ensure that Medi-Cal card is photocopied and attach receipt to the Encounter Form.Responsible for contacting the Medical Records Department and/or pulling and filing charts as necessary.Fill out the Chart Request List for obtaining records from Medical Records, as assigned.Register clients electronically using the e-healthcare SystemAdhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.Participate in required safety and compliancetrainingsand apply learned practices in daily work activities.Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.Useequipment, tools, and supplies safely and responsiblyin accordance withorganizational and regulatory standards.Maintain awareness of infection control, occupational health, and emergency preparedness proceduresappropriate tothe role.Participate in JWCH’s customer service training called AIDET on an annual basis.Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions. Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.Performs other duties, as assigned.Requirements:
Bilingual (English/Spanish) is preferred.One year’s experience working in a general office environment or medical facility.Knowledge of general office procedures.Typing skills at 35 words/minute.Experience in working with clients and staff from diverse socio-economic, ethnic, and cultural backgrounds.High school diploma or equivalent. Excellent communication and interpersonal skills with the ability to interact professionally with patients, visitors, and medical staff.Strong organizational abilities with attention to detail and the ability to multitask and prioritize tasks effectively in a fast-paced environment.Proficient in using computers and basic software applications. Familiarity with electronic health records- Next-Gen is preferred. Collaborative attitude with a willingness to support colleagues and contribute to a positive work environment.Compassionate and empathetic approach towards patients, recognizing their individual needs and concerns.*All JWCH, Wesley Health Centers workforce are recommended to be fully vaccinated and boosted against COVID-19.
Employee Benefits:
At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:
Medical, Dental, VisionMonthly employer-sponsored allowance for assistance with health premiums.Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.Paid time off (vacation, sick leave) and 13 paid holidays.401(k) Safe Harbor Profit Sharing plan.Mileage reimbursement.Short- and long-term disability plans (LTD/STD).Life insurance policy & AD&D, and more!Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.
JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.
Read LessPosition Purpose: The Street Medicine Team is committed to promoting the health and well-being of individuals experiencing unsheltered homelessness through street medicine. This approach involves bringing high-quality healthcare directly to people in their lived environments. The Street Medicine program provides comprehensive primary care and HIV services to the unsheltered homeless population. Care is delivered wherever patients reside, including under bridges and on the streets of Los Angeles County, with a primary focus on the Downtown Los Angeles Skid Row area. There is no fixed-site clinic; instead, clinical care is delivered by walking through homeless encampments, on the streets, or aboard the medical mobile unit.
The Street Medicine Program Manager is responsible for planning, coordinating, directing, and monitoring all operational and financial aspects of the program. This role provides effective leadership to the street team staff and oversees the delivery of high-quality, cost-effective patient care.
This position involves working with underserved patients experiencing homelessness and is crucial for utilizing Wesley Health Center resources to connect this population with primary care, behavioral health, dental services, substance abuse programs, and HIV services. Additionally, the Program Manager collaborates closely with the program physician (clinician) to direct and support personnel in fulfilling their responsibilities effectively.
Principal Responsibilities:
Provides overall direction and guidance to all street medicine staff. Directly supervises assigned staff. Recruits, screens, hires, orients, and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines, and/or terminates employees as required.Stays informed of changes in policy or programs impacting street medicine and advises on adjustments to benefit people experiencing homelessness.Establishes, implements, and ensures adherence to operational policies, objectives, goals, reporting tools, and major plans for the department. Investigates and resolves incidents, complaints, or suggestions from physicians, patients, visitors, and staff. Corrects deficiencies, if any, and prepares documentation or explanations as needed. Must be well-trained and knowledgeable in Next-Gen EHR and PM, including processing patients for their appointments (insurance verification) and checking patients out after being seen by the provider.Responsible for maintaining situational awareness and ensuring scene safety at all times. Develops and implements security-related procedures, such as street team opening and closing routines, recognition of duress signals, and key controls. Coordinates security activities with the JWCH Security Office Manager. Promotes and maintains standards for security-conscious awareness and behavior. Attends regional meetings held monthly and quarterly with health plans and providers to foster ongoing communication and collaboration locally.Attends the monthly Clinicians Learning Circle and Street Medicine collaboration meetings or forums.Maintains open communication with health plans and providers, addressing unresolved issues impacting street medicine practice. Develops management objectives and policies for street medicine and business development. Interprets objectives, policies, and procedures for all staff.Demonstrates the ability to establish constructive working relationships with departmental staff by performing duties cooperatively and helpfully.Ensures the team is safely transported to and from scheduled sites in the team shuttle and medical mobile unit and maintains all aspects of these vehicles.Ensures staff provide ongoing follow-up with patients, including:Basic motivational interviewing and goal-setting with patients/families.Phone calls and visits to other settings where patients can be found.Helping patients attend appointments.Providing referrals to community agencies as appropriate.Helping patients connect with transportation resources and offering appointment reminders in special circumstances. Transporting patients is strictly prohibited.Ensures staff assist patients in thoroughly completing applications and registration forms.Ensures the enrollment specialist conducts eligibility determination, enrollment, and follow-up with uninsured patients.Works closely with the medical provider to ensure patients receive comprehensive, coordinated care, including scheduling street medicine visits per the provider’s care plan. Ensures the team acts as patient advocates and liaisons between the patient and community service agencies (e.g., Department of Health & Human Services, Health Care for the Homeless, hospitals, support groups).Ensures all staff record patient care management information in the EMR and other software (e.g., Formsite) no later than 24 hours after patient contact..Produces a monthly calendar that includes homeless shelters, encampment locations, community fairs, and other relevant events.Submits program productivity reports to the Director of Community Outreach & Collaboratives (DCOC), COO, CEO, and CMO monthly, no later than the 5th of each month.Coordinates the street team schedule and patient scheduling. Monitors patient flow and ensures weekly goals are met, including primary care visits, HIV testing, SUD and BH ECM services, health plan enrollment, and housing referrals.Collaborates with the DCOC to enhance provider efficiency and resolve street medicine/clinic-related issues as necessary.Maintains a professional appearance while on the medical mobile unit and during street team operations.Reports operational issues, opportunities, and updates to the direct supervisor and DCOC on a monthly or as-needed basis.Ensures Next-Gen encounter billing reports are produced, shared with the team, and completed by the end of each day.Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.Participate in required safety and compliance trainings and apply learned practices in daily work activities.Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.Participate in JWCH’s customer service training called AIDET on an annual basis. Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions. Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.Performs other duties as assigned.Requirements:
Master’s degree in Healthcare Administration or related field, or bachelor’s degree with three or more years of health care management experience. Education may be substituted by experience.Knowledge of Federal, State and local funding designated for health services.Experience working with clients or patients and staff from diverse socio-economic, ethnic and cultural backgrounds.Ability to communicate effectively.Bilingual/Bi-cultural (Spanish/English) preferred.*All JWCH, Wesley Health Centers workforce are recommended to be fully vaccinated and boosted against COVID-19.
Employee Benefits:
At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:
Medical, Dental, VisionMonthly employer-sponsored allowance for assistance with health premiums.Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.Paid time off (vacation, sick leave) and 13 paid holidays.401(k) Safe Harbor Profit Sharing plan.Mileage reimbursement.Short- and long-term disability plans (LTD/STD).Life insurance policy & AD&D, and more!Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.
JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.
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