Program Population:
The Housing for Health Recuperative Care Center, located on the LAC Outpatient Center campus, is seeking qualified RNP and PA’s with a keen sense of empathy, enthusiasm, and passion for caring for the homeless population. The RNP/PA will be offering routine medical care in an outpatient setting for the residents of the Recuperative Care Center. The facility will provide interim housing to individuals who would benefit from this resource, such as those being discharged from a hospital admission, ED, or clinic setting, and are especially vulnerable to further decompensation or relapse of their medical conditions.
Position Purpose:
Under the direction of the Chief Medical Officer, and in compliance with the agency’s standardized procedures, the Nurse Practitioner (NP) is responsible for providing high-quality, patient-centered care to patients of JWCH, Wesley Health Centers. The NP will deliver primary and preventive healthcare services, including patient assessments, diagnosis, treatment, and management of acute and chronic conditions. The role involves working collaboratively with a multidisciplinary team to ensure comprehensive care that addresses the medical, social, and emotional needs of patients. The NP will also engage in health promotion, patient education, and disease prevention activities to improve overall community health outcomes.
Key Responsibilities:
Provide direct patient care, including performing physical examinations, obtaining and reviewing medical histories, identifying diagnoses, and developing and implementing appropriate treatment plans.Conduct initial intake assessments and ongoing evaluations; monitor, reassess, and manage acute and chronic medical conditions, including addressing newly identified health concerns.Diagnose and treat acute illnesses, infections, and injuries, and continue treatment plans initiated by hospitals, emergency departments, or primary care providers.Order, perform, and interpret diagnostic tests (e.g., laboratory tests, EKGs, imaging), and ensure timely follow-up and evaluation of abnormal results.Educate and counsel patients on disease management, treatment plans, medications, potential side effects, and interactions, using appropriate tools and methods tailored to individual needs.Ensure informed consent is obtained for assessments and treatments, and provide clear, comprehensive education related to care and follow-up instructions.Coordinate care with primary care providers, specialists, and interdisciplinary teams to support optimal patient outcomes; participate in care conferences and discharge planning.Facilitate referrals and collaborate with internal and external partners, including Housing for Health teams, and review referral outcomes as appropriate.Provide specialized, patient-centered care to designated populations, including individuals experiencing homelessness; identify barriers to care and housing, and support goal setting and care planning.Utilize motivational interviewing, de-escalation techniques, and supportive communication to enhance patient engagement and adherence to care plans.Provide training and education to clinical support staff, including community health workers and nursing attendants, as needed.Identify operational or clinical workflow challenges, training gaps, or collaboration issues, and communicate them to leadership.Participate in quality assurance activities, including periodic review of referrals, abnormal findings, and follow-up processes.Maintain compliance with all applicable laws, regulations, and professional standards, including the California Nurse Practice Act.Maintain current clinical knowledge through continuing education, training sessions, and professional development activities.Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.Participate in required safety and compliance trainings and apply learned practices in daily work activities.Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.Participate in JWCH’s customer service training called AIDET on an annual basis.Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.Performs other duties as assigned.Qualifications & Requirements:
Current CPR Certification from American Heart Association.Current, unrestricted RN and NP License in the state of California.Current and unrestricted DEA CertificateAt least 2 years of experience as a Nurse Practitioner in a clinical setting, preferably in internal medicine. Strong knowledge of and practice in the methods of harm reductionExperience working directly with individuals with both moderate to severe mental health and substance use diagnoses.Excellent clinical skills in performing patient assessments, diagnosis, and treatment planning.Ability to prescribe medications and develop treatment plans based on patient needs and best practices.Strong understanding of state and federal healthcare regulations and compliance requirements.Ability to work collaboratively with a multidisciplinary healthcare team.Excellent verbal and written communication skills.Strong interpersonal skills and ability to build rapport with patients and healthcare team members.Experience in working with clients and staff from diverse socio-economic, ethnic, and cultural backgrounds.*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.
Note: If you become a JWCH provider, you may be able to participate in Loan Repayment Program. A majority of our clinics are NHSC approved sites. The National Health Service Corp may be accepting applications Loan Repayment Program awards. The program is open to licensed primary care medical, dental, and mental and behavior health providers who are employed or have accepted an offer of employment at an NHSC-approved site. Awardees receive up to $50,000 in exchange for two years of service if they practice in a HPSA of 14 above (Tier I). Awardees can also receive up to $30,0000 in exchange for two years of service if they practice in a HPSA of 13 and below (Tier II). You will need to contact National Health Service Corp to apply and receive more information. Upon acceptance, you are encouraged to apply to National Health Service Corp for Loan Repayment Program.
Employee Benefits:
At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:
Medical, Dental, VisionMonthly employer-sponsored allowance for assistance with health premiums.Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.Paid time off (vacation, sick leave) and 13 paid holidays.401(k) Safe Harbor Profit Sharing plan.Mileage reimbursement.Short- and long-term disability plans (LTD/STD).Life insurance policy & AD&D, and more!Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.
JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.
Read LessProgram Population:
The Housing for Health Recuperative Care Center, located on the LAC Outpatient Center campus, is seeking qualified RNP and PA’s with a keen sense of empathy, enthusiasm, and passion for caring for the homeless population. The RNP/PA will be offering routine medical care in an outpatient setting for the residents of the Recuperative Care Center. The facility will provide interim housing to individuals who would benefit from this resource, such as those being discharged from a hospital admission, ED, or clinic setting, and are especially vulnerable to further decompensation or relapse of their medical conditions.
Key Responsibilities:
Provide comprehensive primary and preventive medical care to underserved patient populations, including individuals experiencing homelessness.Conduct initial intake evaluations and ongoing assessments; diagnose, treat, monitor, and manage acute and chronic medical conditions, including newly identified health concerns.Continue and coordinate treatment plans initiated by hospitals, emergency departments, and primary care providers to ensure continuity of care.Manage an assigned patient panel, contributing to population health initiatives and quality outcomes, including HEDIS measures.Collaborate with primary care providers, specialists, and interdisciplinary teams to deliver coordinated, patient-centered care and achieve optimal health outcomes.Participate in care conferences and support discharge planning, including identifying barriers to housing, establishing care goals, and facilitating appropriate transitions of care.Provide patient education using appropriate tools and methods, including motivational interviewing, to support engagement, self-management, and adherence to treatment plans.Coordinate and review referrals, including those from Housing for Health access and referral teams, ensuring appropriate follow-up and continuity of services.Provide consultation and clinical guidance to nurses and other healthcare staff regarding patient care.Collaborate with leadership, including the Medical Director, on clinical oversight, performance feedback, and support of midlevel providers and clinical staff.Assist in planning, directing, and improving primary care team activities within the scope of the physician’s specialty.Participate in quality improvement initiatives, including utilization review, peer review, and quality assurance activities.Support compliance with regulatory requirements, including execution of Delegation of Services Agreements for midlevel providers in accordance with standardized procedures and protocols.Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.Participate in required safety and compliance trainings and apply learned practices in daily work activities.Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.Participate in JWCH’s customer service training called AIDET on an annual basis.Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.b. Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.Other duties as assigned within scope of practice.Qualifications & Requirements:
Current and unrestricted California Physician & Surgeon License.Current and unrestricted DEA Certificate.Current BLS/CPR Certification (American Heart Association or American Red Cross).Minimum of one-year experience working with adults who are homelessKnowledge of and practice in the methods of harm reductionExperience working directly with individuals with both moderate to severe mental health and substance use diagnoses Experience in working with clients and staff from diverse socio-economic, ethnic, and cultural background.*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.
Note: If you become a JWCH provider, you may be able to participate in Loan Repayment Program. A majority of our clinics are NHSC approved sites. The National Health Service Corp may be accepting applications Loan Repayment Program awards. The program is open to licensed primary care medical, dental, and mental and behavior health providers who are employed or have accepted an offer of employment at an NHSC-approved site. Awardees receive up to $50,000 in exchange for two years of service if they practice in a HPSA of 14 above (Tier I). Awardees can also receive up to $30,0000 in exchange for two years of service if they practice in a HPSA of 13 and below (Tier II). You will need to contact National Health Service Corp to apply and receive more information. Upon acceptance, you are encouraged to apply to National Health Service Corp for Loan Repayment Program.
Employee Benefits:
At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:
Medical, Dental, VisionMonthly employer-sponsored allowance for assistance with health premiums.Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.Paid time off (vacation, sick leave) and 13 paid holidays.401(k) Safe Harbor Profit Sharing plan.Mileage reimbursement.Short- and long-term disability plans (LTD/STD).Life insurance policy & AD&D, and more!Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.
JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.
Read LessLocation: Downtown, Los Angeles CA
Shift Schedule: Per Diem (Hourly as Needed)
Position Purpose:
Under the direction of the Program Manager, the Care Team Specialist will be participating in a multi-disciplinary team, contributing to client engagement, retention, safety, and support. The position will interact with staff and clients as a care team member by building rapport and fostering a sense of community.
The Pathway Home program is an Interim Housing program that assists homeless, individuals to recover and improve their quality of life. These individuals may also suffer from mental health and substance abuse issues, sometimes causing behaviors such as yelling, cussing, and outbursts of anger. The role of each CTS staff at DTLA is to assist with safety of each residence. Each CTS during shift is expected to use our electronic tagging system to check all perimeters of the building including the top floors.
Program Population:
The Pathway Home Housing Project is a HFH funded program, operated by JWCH. The Team consist of a cohesive team of MSW, case managers, site monitors and other professionals who collaborate to provide housing and critical services to People Experiencing Homelessness (PEH) and those who have previously experienced homelessness. The clients/residents may come with behavioral and/or substance abuse issues. The program utilizes the Harm Reduction Model and we “do whatever it takes” to encourage success of the client.
Principal Responsibilities:
Performs job functions as prescribed by established policies and procedures within defined scope of education, training, and responsibilities.Establish a positive rapport with clients and express a concern for their well-being.Demonstrate understanding and practice harm reduction methodsDemonstrate understanding of trauma-informed careDemonstrate non-violent restraint methods, if needed and only as an absolute last resortMonitor the floors by walking corridors as assigned, and or being rotated.Maintain a front desk sign in/out sheet for clients, as well as visitors. Monitor the front lobby on a 24 hour/7-day basis.Search clients and/or visitor’s belongings when they enter the buildingAssist with clients’ room searches and/or temperature control, as neededAssist clients with elevator access.Act as floor lead during fire drills and real emergencies, and as lead in performing necessary evacuations.Attend each shift change and contribute accordinglyDocument any client and/or client-staff incidents and submit to supervisor in a timely mannerAnswer front desk phone, as neededEscort clients to appointments, as needed.Use appropriate de-escalation techniques; call LCSW or Case Manager for assistance, as needed.Ability to follow all crisis protocolDemonstrate understanding and awareness of substance abuse and/or negative behavioral health symptomsUtilize agency van to transport staff to and from parking structure during dark hours and/or rainProvide supportive communication regarding incarceration, substance abuse, mental health, and other risk behaviors.Must be able to work extended shifts when emergency situations warrant in a 24 hour 7 day a week setting. On occasion will need to work an additional 4 hours after regular shift or 4 hours before the regular shift if situation warrants. Flexibility to adjust with a multiple schedule change, shift change, and days off. The work schedule is subject to change periodically based on the number of Care Team Specialists.Maintains the security of confidential documents.Work in various environments including adverse outdoor conditions such as cold, rain or heat. Must be able to work in all areas of the building.Work with administration to process the following:Performs other clerical dutiesAdministrative tasksAssist clients in walkers and wheelchairs if needed. Coordinate with HFH warehouse for all deliveries, and U.S. MailMaintains confidentiality at all timesDiscusses any client information only with appropriate personnel when related to the care being provided, and ensures these conversations are not near any clientsMaintains confidentiality for all documents that contain patient/client identifier information,Observes and respects confidentiality of information in regards to fellow employees.Responsibility and accountability for adherence to organizational and department standards and policy.Observes department guidelines concerning absences and reports absences in accordance with departmental procedures,Self-identifies potentially unsafe systems/processes/situations and takes initiative to report to the supervisor,Observes department guidelines to conduct personal business during breaks and lunch hour,Projects a positive professional image and adheres to organizational dress code.Maintain shift reports and communicate with BH Team when client issues ariseParticipates in assigned staff and other meetings, and in-service training meetingsAdhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.Participate in required safety and compliance trainings and apply learned practices in daily work activities.Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.Performs other duties and tasks as may be required or assigned.Physical Demands:Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Climb stairs, ramps, or ladders occasionally during shift. Must be able to kneel, squat, bend for any duration of time and run if needed.Occasionally bend/twist at waist/knees/neck to perform various duties, including lift or carry up to 80 lbs. Constant use of hands, arms, and fingers in reaching/handling/grasping while using radio, phone, notepad, writing reports and other administrative tasks.Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.Participate in required safety and compliance trainings and apply learned practices in daily work activities.Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.Performs other duties and tasks as may be required or assigned.Team Work and Interpersonal SkillsSpeak effectively with staff, HFH, other agencies, and the publicAssist with client translations as neededDirect and supportive communication with clients, at all timesDemonstrates courtesy, mutual respect and compassion in dealing with others,Initiates and presents positive solutions to problems,Demonstrates effective working relations and works effectively as part of the team to facilitate the organization’s ability to meet goals and objectives,Demonstrates a willingness to accommodate requirements or changing priorities in the workplace.Requirements:
Minimum high school diploma or equivalencyTwo years’ experience in behavioral health or social services environment.Previous experience working with homeless persons or population.Strong ability to communicate with homeless individuals who are actively participating in substance abuse and other factors related to homelessness.Desire to work with homeless population.Bilingual (English/Spanish) preferredAbility to assist with the collection of patient’s valuables.Experience handling confidential documents and detail-oriented.Ability to use email, database program(s) of agency and working knowledge of word processing (Microsoft Word) and spreadsheet programs.Ability to communicate clearly verbally and in writingEffective written and oral communication and interpersonal skills with ability to deal with all levels of personnel, general public and patients in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines.Ability to assist with emergency and behavioral health personnel with aggressive patient situations.*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.
JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.
Read LessPosition Purpose:
The Non-Emergent Transportation Driver will provide safe, reliable transportation services to individuals at risk of or currently experiencing homelessness in the Downtown Skid Row area. The driver will operate on a fixed route, transporting passengers to Wesley Health Centers and partner agencies such as LA Christian Health Centers, County Department of Health Services sites, and LAC+USC Hospital outpatient clinics and emergency department. Passengers will be ambulatory individuals seeking access to healthcare and social services.
Principal Responsibilities:
Safely transport individuals at risk of or experiencing homelessness to and from Wesley Health Centers and partner agency sites.Ensure compliance with all traffic laws, vehicle regulations, and safety protocols, prioritizing the well-being of passengers.Conduct daily vehicle inspections, including checking fluid levels, tire pressure, lights, and overall vehicle condition, and maintain a daily checklist.Refuel, clean, and maintain the vehicle as needed, including arranging weekly vehicle washes.Collect demographic information from passengers to accurately complete the daily ridership log.Compile and submit transportation data for monthly reporting.Assist with other office duties as assigned by management, contributing to the smooth operation of the transportation service.Provide assistance to passengers with limited mobility, ensuring safe entry and exit from the vehicle, and securing seat belts or mobility aids when necessary.Recognize signs of medical distress or behavioral crises and promptly report incidents or seek appropriate help, such as alerting medical or emergency services if needed.Collaborate with supervisors to plan efficient routes and adjust to road conditions, traffic, or special needs of passengers.Accurately document and report any incidents involving the vehicle, passengers, or any traffic violations in a timely manner.Other duties as assigned.Requirements:
Valid California Class B Driver’s License with passenger endorsement.Current medical certificate in compliance with California regulations.Clean driving record for the past three years, verified through an MVR report.Proof of adequate insurance for personal vehicle use.Ability to work respectfully and effectively with individuals experiencing homelessness.Strong interpersonal skills and a compassionate attitude towards underserved populations.Ability to manage time efficiently and follow set routes and schedules.Attention to detail when completing reports and maintaining vehicle checklists.Los Angeles City Department of Transportation (LADOT) permit preferred.Bilingual proficiency in English and Spanish is preferred.*All JWCH, Wesley Health Centers workforce are recommended to be fully vaccinated and boosted against COVID-19.
Employee Benefits:
At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:
Medical, Dental, VisionMonthly employer-sponsored allowance for assistance with health premiums.Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.Paid time off (vacation, sick leave) and 13 paid holidays.401(k) Safe Harbor Profit Sharing plan.Mileage reimbursement.Short- and long-term disability plans (LTD/STD).Life insurance policy & AD&D, and more!Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.
Wesley Health Centers JWCH Institute is an Equal Opportunity Employer
Read LessPosition Purpose:
Under the supervision of the Program Manager, provider and CNM, the Medical Assistant assists by performing routine patient care procedures, technical and supportive functions in the in home, ambulatory clinic setting as well as assisting with office-based administrative duties. Certain tasks may require the prior competency verification before performing. The ideal candidate is comfortable driving to patient residences, delivering high-quality clinical and customer service, and supporting office staff with scheduling, phone outreach, and patient coordination.
Principal Responsibilities:
Clinical & In-Home Duties:
Provide patient-centered support in a non-traditional healthcare setting, ensuring accessibility and dignity in care delivery.Travel to patient homes to assist with routine clinical tasks – member’s Annual Wellness Exam Collects and records patient data including height, weight, BMI, temperature, pulse, respiration rate, blood pressure, pulse oximeter, and peak flow measurement according to established policies and procedures.Performs lab tests, including finger sticks, after appropriate training and verification of competency.Administers immunizations and all medications per provider's order after a licensed health care professional verifies the correct medication and dosage (as applicable).Performs venipuncture and PPD skin placement. Documents measurement of PPD skin test and reports information directly to the provider or to the Registered Nurse (as applicable).Applies/removes bandages and dressings (as applicable).Applies principles of aseptic technique and infection control per policy and procedures.Hand hygiene before collecting vital data and prior to leaving home.Performs routine clerical functions as assigned; will be utilizing tablet or laptosTakes and routes phone calls timely and efficiently in office and in fieldSchedules routine and follow-up appointments and enter and follow up on referralsAccurately files all patients’ labs, X-ray, EKG results and other documents after the provider has seen and signed off the information (when applicable).Keeps patient exam rooms and work areas clean and stocked (as applicable).Follow policy and procedures for missed and cancelled appointmentsMonitor all referral by binder Document patient concerns, maintaining flexibility based on patient needs. Maintain accurate documentation of clinical encounters and services provided.Ensure patient comfort, safety, and privacy while in the home.Support providers with basic medical procedures.Communicate clearly with patients and families in both English and Spanish.Participates in assigned staff and other meetings, including quality improvement, case conferences and in-service meetings (as applicable).Performs other duties and tasks as may be required or assigned.Maintains confidentiality at all times.Administrative & Office Duties:
Make phone calls to patients to confirm, schedule, and reschedule appointments.Assist with coordinating provider schedules and updating patient records.Perform general office duties such as answering calls, managing messages, and supporting front-desk workflow.Translate information between staff and Spanish-speaking patients as needed.Perform other administrative duties as assigned.Participate in JWCH’s customer service training called AIDET on an annual basis.Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.Requirements:
Certified/Registered Medical Assistant (CMA/RMA) or equivalent experience (preferred or required based on employer).Bilingual in English and Spanish (spoken and written).Minimum of two (2) years of experience in a clinical setting, community health experience preferred.Strong teamwork and communication skills, with the ability to work closely with a diverse community and team.Valid driver’s license, clean driving record, and reliable transportation.Ability to work independently in the field and collaboratively in the office.Strong communication, organization, and customer-service skills.Comfort using electronic health record (EHR) systems and scheduling software.Ability to lift/move equipment or assist patients as needed (per facility guidelines).*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.
Employee Benefits:
At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:
Medical, Dental, VisionMonthly employer-sponsored allowance for assistance with health premiums.Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.Paid time off (vacation, sick leave) and 13 paid holidays.401(k) Safe Harbor Profit Sharing plan.Mileage reimbursement.Short- and long-term disability plans (LTD/STD).Life insurance policy & AD&D, and more!Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.
JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.
Read LessPosition Description:
The Medical Assistant plays a key role in delivering compassionate, high-quality care to some of Los Angeles’ most underserved communities. Based primarily at The Midnight Mission site in Downtown Los Angeles' Skid Row area, this position supports clinical teams by performing routine patient care procedures, vital signs, documentation, and other technical and supportive functions.
Working closely with providers, nurses, and case managers, the Medical Assistant helps facilitate a welcoming, respectful environment for patients experiencing homelessness, housing instability, and complex health needs. This position may also rotate between nearby JWCH clinics and program sites in the downtown area as needed. The ideal candidate is flexible, team-oriented, and passionate about providing equitable health services in a fast-paced, community-based setting.
Principal Responsibilities:
Performs routine (noninvasive) patient care functions as prescribed by licensed health care personnel following established clinic policies and procedures within defined scope of education, training and responsibilities.Collects and records patient data including height, weight, BMI, temperature, pulse, respiration rate and blood pressure, pulse oximeter, and peak flow measurement. according to established policies and proceduresPerforms lab tests, including finger sticks, after appropriate training and verification of competency, Administers immunizations and all medications per provider's order after a licensed health care professional verifies the correct medication and dosage, Performs venipuncture and PPD skin placement. Documents measurement of PPD skin test and reports information directly to the provider or to the Registered NurseApplies/removes bandages and dressings,Provides basic health information and education to patients using established policies and procedures,Performs routine clerical functions as assigned Schedules routine and follow-up appointmentsAccurately files all patients’ labs, X-ray, EKG results and other documents after the provider has seen and signed off the information.Keeps patient exam rooms and work areas clean and stocked. Maintains confidentiality at all times.Participates in assigned staff and other meetings, including quality improvement, case conferences and in-service meetings,Maintain accurate and up-to-date patient records in the electronic health record (EHR) system.Support patient flow and coordination in busy clinic environments, including walk-in and outreach-based services.Provide trauma-informed, respectful care to patients experiencing homelessness, substance use, mental health conditions, and chronic illness.Collaborate with medical, behavioral health, and case management staff to support holistic care plans.Monitor inventory levels of medical supplies and report replenishment needs to clinic leadership.Follow infection control and safety guidelines to maintain a safe clinical environment.Support other JWCH clinic locations in the downtown area as assigned.Performs other duties and tasks as may be required or assigned.Requirements:
High School Diploma or equivalent required.Graduation from an accredited Medical Assistant school with a current MA certificateVerification of appropriate hours in approved Medical Assistant course to perform venipuncture Current BLS certificate from the American Heart Association or American Red CrossMinimum of 2 years of experience providing direct patient care in a clinical or community health setting.Phlebotomy certification/license preferred.Experience with Electronic Health Records (EHR), particularly NexGen, preferred.Ability to work effectively in fast-paced, high-volume environments with diverse populations.Strong interpersonal skills with a commitment to trauma-informed, culturally competent care.Bilingual (English/Spanish) a plus.Flexibility to work at various clinic locations in the Downtown Los Angeles area as needed.Must maintain patient confidentiality and adhere to HIPAA regulations.*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated and boosted against COVID-19.
Employee Benefits:
At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:
Medical, Dental, VisionMonthly employer-sponsored allowance for assistance with health premiums.Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.Paid time off (vacation, sick leave) and 13 paid holidays.401(k) Safe Harbor Profit Sharing plan.Mileage reimbursement.Short- and long-term disability plans (LTD/STD).Life insurance policy & AD&D, and more!Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.
JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.
The Licensed Clinical Social Worker provides behavioral health services at a Recuperative Care Center in a manner that upholds the JWCH mission to improve the health status and well-being of under-served segments of the population of the Los Angeles area through the direct provision of health care, health education, residential services, and research. This includes adherence to all behavioral health contract requirements (staffing, scope of work, and documentation), utilization of funding, staff productivity, and patient satisfaction.
Population/Needs:
Experience working with chronic disease treatment compliance issues, knowledgeable of chronic diseases and dealing with high rates of depression, anxiety, and other major mental disorders, with a predominantly homeless population. Clinical Social Worker must be familiar with the geographic area to better collaborate with other agencies.
Principal Responsibilities:
Ensure that the patient’s clinical treatment goals and behavioral management needs are met by attending case conferences, chronic disease management meetings, staff consultation, and individual meetings with staff to ensure quality of care.Conduct functional and strength-based bio psychosocial assessments including comprehensive diagnosis for mental health, substance abuse, trauma, and psychosocial needs.Develop patient care plans that are coordinated and integrated with a comprehensive range of medical and psychosocial services to address social, emotional, and practical needs.Conduct groups for clients in a therapeutic setting.Provide psychotherapy, counseling, medical case management and psychoeducation utilizing individual, family, and group modalities. Employ Evidenced Based brief oriented therapies for patients and their significant others that include social, emotional, and practical life skills to facilitate safe coping, distress tolerance, stress reduction, mindfulness, and relaxation as well as access to necessary resources with the goal of improved functioning and positive health outcomes.Utilize both short-term and intensive longer-term interventions, as approved by funding source that target trauma, mental health symptoms, increase psychosocial functioning and reduction of substance use. Interventions are client centered; strength based and identified based on a comprehensive treatment plan that is developed, after completing a thorough biopsychosocial assessment.Consult with primary care providers to enhance understanding of the patient, provide support for treatment approaches that incorporate behavioral health needs, and assist with implementation of bio-psychosocial treatment and care plans.Participate in Multi-Disciplinary Team meetings that are held weekly.Provide consultation to and coordinate care for patients needing specialty mental health and/or substance use disorder servicesAdvocate for patient within organization and community to ensure access to appropriate careBe available to primary medical care staff during working hours for crisis intervention in the event of a psychiatric emergency and assist staff in the event of any other kind of emergency.Be available for urgent consultation and clinical sessions with patients who have urgent needs and provide consultation to providers who may have urgent needs and consultation and to clients who present with immediate psychosocial needs.Be available as assigned to provide after-hours emergency psychiatric assistance.Provide phone consultation as neededComplete all charting as required by funding sources, including assessments, progress notes, care plans, and billing documentationProductivity goal is to average 8-10 patient per day.Participate in structured and “as-needed” case conferencesAssist with provider/staff education for integrated behavioral and primary care servicesParticipate in behavioral health quality assurance/improvement activities to maintain and strengthen standards of care, in accordance with the organization CQI PlanParticipate in professional development activitiesSupport client involvement in planning, implementing, and evaluating servicesComplete data collection forms and prepare reports as required by the program.Other duties as assignedRequirements:
Master’s degree in social work, social welfare, psychology, marriage, family and child counseling, and or marriage and family therapy from an accredited college or university.LCSW with current California BBS licenseExperience /knowledge in human, social, and/or behavioral health services, especially for homeless and/or low-income underserved individualsExperience working on an Interdisciplinary TeamDemonstrated understanding of the impact of trauma on behavioral and medical conditionsKnowledgeable of evidence-based treatments (DBT, CBT, Seeking Safety, Motivational Interviewing)Knowledge of principles, procedures, methods and techniques of mental health emergency procedures such as: 5150, CPS reporting, APS reporting, and Tarasoff,Experience working with substance abuse disorders, preferredExperience working in a medical setting preferredBilingual (English/Spanish) ability needed.*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.
Employee Benefits:
At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:
Medical, Dental, VisionMonthly employer-sponsored allowance for assistance with health premiums.Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.Paid time off (vacation, sick leave) and 13 paid holidays.401(k) Safe Harbor Profit Sharing plan.Mileage reimbursement.Short- and long-term disability plans (LTD/STD).Life insurance policy & AD&D, and more!Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.
JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.
Read LessPosition Purpose:
The Case Manager provides comprehensive case management services to eligible patients, including high utilizers of services, individuals and families experiencing homelessness, and adults with serious mental illness and/or substance use disorders. Reporting to the Program Manager, the Case Manager is responsible for assessing clients' needs, developing tailored care plans, and coordinating a range of resources to enhance their well-being. This position collaborates closely with a multidisciplinary team to facilitate effective communication, monitor progress, and advocate for optimal outcomes.
Program Population:
LAG Recuperative Care Center is an Interim Housing program that assists homeless, medically compromised individuals in recovering and improving their health conditions. These individuals may also experience mental health and substance abuse issues, which can lead to behaviors such as yelling, cursing, and outbursts of anger. The role of each staff member at LAG RCC is to assist the client in overcoming barriers and increasing coping skills to reduce negative behaviors.
Principal Responsibilities:
Collaborate with providers, managed care plans, the Housing Navigation Team, and community homeless service providers to ensure seamless care coordination for eligible patients.Perform comprehensive case management services, including intake, assessment, personalized care plan development, plan implementation, subspecialty referrals, monitoring, and follow-up.Connect members with essential social and support services, arranging referrals for specialized care (e.g., ophthalmology, behavioral health, podiatry, nutrition), transportation, housing, and more.Accompany patients/clients to appointments when necessary.Advocate on behalf of members when engaging with healthcare professionals to ensure their needs are understood and addressed effectively.Utilize motivational interviewing, trauma-informed care, and harm-reduction strategies to foster positive interactions and promote well-being.Coordinate closely with clinical staff to establish well-structured discharge plans, ensuring a smooth transition for patients.Monitor and encourage treatment adherence, including medication regimens, to support optimal health outcomes.Provide health promotion and self-management training to empower patients in taking charge of their well-being.Collect and input essential data for reporting purposes, ensuring the accurate completion of project activities and monthly reports as required by funding sources.Engage in agency and community meetings to address patient needs and contribute to discussions related to case management concerns.Participate in weekly case conferences with PCPs, clinical supervisors, and peers to facilitate collaborative problem-solving for client-related challenges and ensure the delivery of high-quality case management services.Collect data for comprehensive initial and ongoing assessments of patient needs, including functional status, housing, mental health, substance use, and education.Regularly update Individual Service Plans (ISPs) during weekly client meetings and report progress at case conferences to ensure goals are met effectively.Provide clients with appropriate referrals for a range of services, including HIV care, housing, food, transportation, benefits counseling, mental health services, and medical support.Verify clients' eligibility for public assistance programs and guide them through the necessary steps to access programs such as HWLA, Medi-Cal, SSI, GR, and housing options.Maintain confidentiality regarding client and employee information.Participate in designated staff meetings, quality improvement initiatives, case conferences, and in-service trainings.Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.Participate in required safety and compliance trainings and apply learned practices in daily work activities.Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.Participate in JWCH’s customer service training called AIDET on an annual basis. Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions. Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.Perform other duties as assigned.Requirements:
Medical Assistant certification preferred, with at least one year of case management experience.High school diploma or GED required.Minimum of two years of experience as a care coordinator, community health worker, or in a similar role.Experience working with individuals with multiple chronic conditions, frequent ER visits or inpatient admissions, or those experiencing homelessness.Proficiency in electronic health records (EHR) and data entry required.Strong computer skills, including proficiency in Microsoft Word, Excel, and PowerPoint.Excellent verbal and written communication skills.Strong active listening and effective communication abilities.Demonstrated empathy and compassion when working with clients facing challenging life circumstances.Cultural competence and sensitivity to diverse social, economic, and cultural backgrounds.Bilingual (English/Spanish) preferredAll JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.
Employee Benefits:
At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:
Medical, Dental, VisionMonthly employer-sponsored allowance for assistance with health premiums.Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.Paid time off (vacation, sick leave) and 13 paid holidays.401(k) Safe Harbor Profit Sharing plan.Mileage reimbursement.Short- and long-term disability plans (LTD/STD).Life insurance policy & AD&D, and more!Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.
JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.
Read LessPosition Purpose:
The RN Nurse Manager plays a critical role in overseeing nursing operations at the San Julian Oasis (SJO) Interim Housing Program. This position ensures the delivery of high-quality, patient-centered care in compliance with regulatory standards while supporting program leadership, nursing staff, and interdisciplinary teams in providing comprehensive medical services to individuals experiencing homelessness. Responsibilities include the supervision of Registered Nurses and Licensed Vocational Nurses. The Nurse Manager will receive guidance from the Program Director and clinical direction and updates from the Corporate Nurse Manager (CNM).
About the Program:
The San Julian Oasis (SJO) Recuperative Care Program is an interim housing program that provides bed space for eligible patients. To qualify, patients must be unhoused, have an acute medical condition, and be medically and physically stable. This respite program offers medical care, case management, personal care, three meals per day, access to long-term housing resources and placement, and reunification services for clients who have lost contact with their family or support network.
Principal Responsibilities:
Conduct nursing assessments for new admissions and oversee patient screenings.Assist medical providers with procedures and ensure proper execution of treatment plans.Monitor medication management processes, supporting clients in self-administration and ensuring medication safety.Organize and maintain medication inventory, ensuring proper disposal of expired medications in coordination with LVNs.Ensure timely ordering and stocking of medical supplies.Provide patient education, facilitate specialist referrals, and coordinate hospital appointments as necessary.Ensure adherence to HIPAA regulations in handling protected health information (PHI).Support program leadership in meeting all outcome measures established by the Department of Health Services (DHS).Ensure compliance with federal, state, and local healthcare regulations, accreditation standards, and quality measures.Collaborate with the Operations and Quality Assurance teams to strengthen Patient-Centered Medical Home (PCMH) initiatives.Conduct internal and external audits, completing corrective action plans as necessary.Oversee clinical operations, triage processes, dispensary management, and medication ordering.Address, document, and resolve patient complaints following established procedures.Provide clinical guidance and support to SJO staff, ensuring adherence to best practices in harm reduction and trauma-informed care.Conduct new hire orientations for nursing staff, including skills assessments.Develop, implement, and maintain comprehensive training programs for nursing and ancillary staff.Support the Program Director in overseeing nursing staff, addressing performance concerns, and ensuring compliance with agency policies.Partner with the Program Director to improve systematic functions, enhance service delivery, and address operational challenges.Assist in preparing reports on program operations, clinical performance, and programmatic goals.Monitor and report clinical compliance with safety guidelines and facility requirements.Participate in medical updates, staff meetings, and professional training sessions as required.Ensure adherence to JWCH policies and DHS regulations, supporting the agency’s mission to provide high-quality care to underserved populations.Perform other duties as assigned.Requirements:
Current RN license in the state of California. Bachelor’s degree in nursing (BSN) preferred.Minimum of 3–5 years of clinical nursing experience, with at least 3 years in a supervisory or management role.Maintain current CPR certification by American Heart Association on an annual basis (training may be provided).Possess a minimum of four years of experience in an ambulatory care setting.Skills:Strong leadership and team management abilities.Knowledge of harm reduction, trauma-informed care, and public health best practices.Proficiency in medical documentation, reporting, and compliance management.Experience working with underserved populations, including individuals experiencing homelessness and those with substance use disorders.Excellent organizational, communication, and problem-solving skills.*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.
Employee Benefits:
At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:
Medical, Dental, VisionMonthly employer-sponsored allowance for assistance with health premiums.Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.Paid time off (vacation, sick leave) and 13 paid holidays.401(k) Safe Harbor Profit Sharing plan.Mileage reimbursement.Short- and long-term disability plans (LTD/STD).Life insurance policy & AD&D, and more!Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.
JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.
Position Description:
The Medical Assistant plays a key role in delivering compassionate, high-quality care to some of Los Angeles’ most underserved communities. Based primarily at The Midnight Mission site in Downtown Los Angeles' Skid Row area, this position supports clinical teams by performing routine patient care procedures, vital signs, documentation, and other technical and supportive functions.
Working closely with providers, nurses, and case managers, the Medical Assistant helps facilitate a welcoming, respectful environment for patients experiencing homelessness, housing instability, and complex health needs. This position may also rotate between nearby JWCH clinics and program sites in the downtown area as needed. The ideal candidate is flexible, team-oriented, and passionate about providing equitable health services in a fast-paced, community-based setting.
Principal Responsibilities:
Performs routine (noninvasive) patient care functions as prescribed by licensed health care personnel following established clinic policies and procedures within defined scope of education, training and responsibilities.Collects and records patient data including height, weight, BMI, temperature, pulse, respiration rate and blood pressure, pulse oximeter, and peak flow measurement. according to established policies and proceduresPerforms lab tests, including finger sticks, after appropriate training and verification of competency, Administers immunizations and all medications per provider's order after a licensed health care professional verifies the correct medication and dosage, Performs venipuncture and PPD skin placement. Documents measurement of PPD skin test and reports information directly to the provider or to the Registered NurseApplies/removes bandages and dressings,Provides basic health information and education to patients using established policies and procedures,Performs routine clerical functions as assigned Schedules routine and follow-up appointmentsAccurately files all patients’ labs, X-ray, EKG results and other documents after the provider has seen and signed off the information.Keeps patient exam rooms and work areas clean and stocked. Maintains confidentiality at all times.Participates in assigned staff and other meetings, including quality improvement, case conferences and in-service meetings,Maintain accurate and up-to-date patient records in the electronic health record (EHR) system.Support patient flow and coordination in busy clinic environments, including walk-in and outreach-based services.Provide trauma-informed, respectful care to patients experiencing homelessness, substance use, mental health conditions, and chronic illness.Collaborate with medical, behavioral health, and case management staff to support holistic care plans.Monitor inventory levels of medical supplies and report replenishment needs to clinic leadership.Follow infection control and safety guidelines to maintain a safe clinical environment.Support other JWCH clinic locations in the downtown area as assigned.Performs other duties and tasks as may be required or assigned.Requirements:
High School Diploma or equivalent required.Graduation from an accredited Medical Assistant school with a current MA certificateVerification of appropriate hours in approved Medical Assistant course to perform venipuncture Current BLS certificate from the American Heart Association or American Red CrossMinimum of 2 years of experience providing direct patient care in a clinical or community health setting.Phlebotomy certification/license preferred.Experience with Electronic Health Records (EHR), particularly NexGen, preferred.Ability to work effectively in fast-paced, high-volume environments with diverse populations.Strong interpersonal skills with a commitment to trauma-informed, culturally competent care.Bilingual (English/Spanish) a plus.Flexibility to work at various clinic locations in the Downtown Los Angeles area as needed.Must maintain patient confidentiality and adhere to HIPAA regulations.*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated and boosted against COVID-19.
Employee Benefits:
At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:
Medical, Dental, VisionMonthly employer-sponsored allowance for assistance with health premiums.Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.Paid time off (vacation, sick leave) and 13 paid holidays.401(k) Safe Harbor Profit Sharing plan.Mileage reimbursement.Short- and long-term disability plans (LTD/STD).Life insurance policy & AD&D, and more!Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.
JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.
