Who We Are
At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
Our Values
If this sounds like you, you'll fit right in.
Who You Are
At Justworks, we believe the best decisions come from deep understanding. Our Research & Insights team is dedicated to uncovering what matters most to our customers and our market - and equipping our colleagues with the knowledge they need to act on it. But as our company evolves, so must the way we conduct research, develop strategy, and leverage insight. We're looking for a ResearchOps Transformation Lead who will help us transform that aspiration into reality across both functions.
This is a rare kind of role. You're comfortable in the strategic weeds of research methodology, and you thrive in architecting the systems, tools, and workflows that make research and strategic insight possible at scale. Perhaps you've built ResearchOps infrastructure before - and you know that the future isn't just about process documentation and vendor contracts. You approach every workflow with a clarifying question: what truly needs human judgment here, and what can be automated? The answer shapes everything - from how insights reach the people who need them, to how any Justworker can access what we know and act on it, to how we scale research and strategy from specialized practices into organization-wide capabilities.
You'll join us at a pivotal moment. We've refreshed our Research & Insights mission, deepened our partnerships with Corporate Strategy, Product, Design, Engineering, and Marketing, and committed to a bold new direction: evolving how we work, investing in Insights Fluency for Justworkers across the company, and building an operational foundation that can scale with us. You'll work with significant autonomy, set direction rather than just execute it, and partner closely with leadership to shape how insight and strategy drive decisions at Justworks for years to come.
Your Success Profile
What You Will Work On
Transform our operational foundation to support research at scale
* Lead research operations. Define the vision, roadmap, and OKRs for operations supporting Research & Insights - in close partnership with the Senior Director of Research & Insights. Identify where shared infrastructure creates the most leverage, where each function needs dedicated support, and translate it all into a sequenced, achievable operating plan you own end to end. Define and track operational metrics that demonstrate the impact and efficiency, and use that data to continuously improve.
* Automate everything that doesn't need a human. Bring a relentless automation mindset to the way research works at Justworks. Continuously ask: what in this workflow requires human expertise and judgment - and what doesn't? Design and build AI-powered agents, automations, and intelligent workflows that handle the rest: surfacing relevant prior research before a study begins, routing insights to the right stakeholders, synthesizing patterns across studies, scheduling and managing participants, distributing the drumbeat of insight across the organization. The goal is to free researchers and Justworkers to focus on the work that only humans can do.
* Transform our participant recruitment and customer access infrastructure. Design and scale a recruiting system that gives researchers - and Justworkers Who Do Research (JWDR) - reliable, ethical, and efficient access to current and target customers. Move us from ad hoc to repeatable, and from repeatable to self-service.
* Harness the time and expertise of our research and strategy community. The researchers and strategists are contributors to this work. You'll be responsible for defining how their expertise plugs in: identifying where their involvement creates the most leverage and building the coordination systems that make those contributions scalable.The goal is an ops practice that's owned and sustained by the whole community - not dependent on any one person.
* Define our research ethics, compliance, and data governance standards. Own the frameworks, consent workflows, and privacy practices that ensure all research conducted at Justworks - by any team - meets our standards for participant trust and data protection.
Increase insights fluency across the organization
* Scale the infrastructure that connects every Justworker to insight and strategy. Build the systems that ensure the right insight reaches the right person at the right time - automatically. This includes the operational machinery behind our drumbeat of insight: the channels, automations, and workflows that distribute what we learn broadly and accessibly. But it goes beyond customer research. Partner with Corporate Strategy to ensure every Justworker has a clear, grounded understanding of where the company is headed and why - so that day-to-day decisions at every level are anchored in strategy, not just intuition.
* Establish and govern our Research Knowledge Management system. Build and maintain a living repository that makes it easy for anyone to find what we know, accessing our intelligence from a variety of contexts. Define metadata frameworks and freshness policies that keep it trustworthy and useful over time.
* Build the operational backbone for our Insights Fluency program. Partner with our research team to develop the playbooks, tools, templates, and training infrastructure that empower Justworkers across the company to conduct research responsibly and effectively - helping us deliver on our vision that every team can be insights-driven.
How You Will Do Your Work
As a Research & Strategy Operations Lead, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following:
* Strategic and systems thinking - You see the whole picture. You can connect a participant recruiting pain point to a knowledge management gap to a missed business decision, and design a coherent operational response that addresses all three. You build for today and architect for scale.
* AI-forward - Your default question with any workflow is: what here genuinely requires human judgment, and what can be automated? You don't just use AI tools - you build with them, design systems around them, and look for every opportunity to replace manual work with intelligent automation so that people can spend their time on things that actually need them.
* Consultative - You take an approach that focuses on building relationships with others, understanding their problems, and developing solutions through open-ended questions and active listening. You don't impose systems - you design them with the people who'll use them.
* Autonomous and self-directed - You operate effectively with minimal oversight, proactively identifying what needs to happen next and making it happen. You're comfortable owning a strategy and being accountable for outcomes.
* Stakeholder influence - You build trust and alignment across Research, Design, Product, Engineering, Marketing, Legal, Compliance, and Procurement. You know how to make the case for investment in infrastructure, and you do it with data and story.
* Ethical practice - You bring care and rigor to questions of participant privacy, data governance, and research ethics. You understand that good operations protect people, not just processes.
In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
* Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You're an active listener, treat people respectfully, and have a strong desire to know and help others.
* Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You're curious, ask open questions, and are receptive to thoughts and feedback from others.
* Grit - You demonstrate grit by having the courage to commit and persevere. You're committed, earnest, and dive in to get the job done well with a positive attitude.
* Integrity - Simply put, do what you say and say what you'll do. You're honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
* Simplicity - Be like Einstein: "Everything should be made as simple as possible, but no simpler."
Qualifications
* Proven track record (6-8 years, with demonstrated experience at a staff or principal level) of building and scaling operational systems and governance structures
* Demonstrated experience applying AI tools and building AI-powered workflows - for knowledge retrieval, research synthesis, automation, or insight distribution
* Experience working in a technology environment, including a deep understanding of experience design, user research, and product development processes
* Exposure to research methods in UX, market research, design research, and/or strategic research, and an interest in going deeper
* Strong cross-functional partnership and lateral leadership skills, with experience working across Product, Design, Engineering, Legal, Compliance, and Procurement
* Track record of operating independently in ambiguous, fast-moving environments - able to set direction, influence without authority, and drive outcomes without waiting to be told what to do
* Experience with research and insight management platforms such as Great Question, Qualtrics, Dovetail, User Interviews, dscout, and Figma
* Background in compliance-sensitive environments (e.g., fintech, SaaS, enterprise B2B) is a strong plus
The base wage range for this position based in our New York City Office is targeted at $190,000 - 235,500 per year.
#LI-MM3 #LI-Hybrid
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks' Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Diversity At Justworks
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
We're proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.
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